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Reviews of Hotel Dufour

3 out of 5
Hotel Dufour
Rue Dufour 31, Biel, BE

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 195 reviews" "
Rating 8 - Good. 72 out of 195 reviews" "
Rating 6 - Okay. 49 out of 195 reviews" "
Rating 4 - Poor. 27 out of 195 reviews" "
Rating 2 - Terrible. 12 out of 195 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Carolyn

Business traveller
Liked: Cleanliness
Basic hotel with simple breakfast, 15 minute walk from the train station. No one was at reception when I arrived and I called the number indicated three times before someone arrived to give me keys. There was a carnival set up outside and construction or something happening early in the morning, so it wasn't the most peaceful stay but worked fine for a night.
Stayed 1 night in Feb 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel in Biel. Breakfast included. They have a parking offer for 15.- per day close by, better than playing 2.20 per hour for public spots in the streets close to the hotel. Recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, best price we could find and even breakfast is included. Recommended!
Stayed 2 nights in Jan 2024

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice small hotel. Reasonable breakfast included in the room price. City parking across the hotel free from 8 pm to 7 am. Only issue was that it was kind of cold in the room, and the bed only had 1 sheet. After asking for a blanket to be warmer in bed, we got 2 extra sheets. Satisfactory but not exactly luxurious.
Stayed 1 night in Dec 2023
Response from Hotel Dufour on Dec 11, 2023
Dear Mr. Diego Garceswe appreciate your Feedback and we will be working on the said issue. we Thank you very much for choosing Hotel DufourSincerely yours

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice big room, but be mindful that there is no air conditioner. The windows open well enough but it was very noisy at night. Everything else was great! Great breakfast and staff were friendly.
Stayed 3 nights in May 2023

2/10 Terrible

Viktor

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Hotel Dufour on Apr 20, 2023
Dear Mr.Thank You for Your feedback!We are sorry, that You have passed your stay with us unpleasantly given your feedback. Can we ask You to specify what exactly has bothered you during Your stay with us for improvement ?Kind regardsTeam Hotel Dufour

6/10 Okay

Mélanie

Stayed 1 night in Dec 2022
Response from Hotel Dufour on Dec 16, 2023
Dear Madam Thanks for the FeedbackBest RegardsHotel Dufour

6/10 Okay

Arlene

Stayed 2 nights in Jun 2022
Response from Team Hotel Dufour on Aug 13, 2022
Dear Sir / Madam Thanks for the Feedback. Best Regards Team Hotel Dufour

10/10 Excellent

Engelbert Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, the journee was good
Stayed 1 night in May 2022
Response from Team Hotel Dufour on May 15, 2022
Dear Sir Thanks for the Feddback Best Regards Team Hotel Dufour

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2020

6/10 Okay

RedRoadRunner

Business traveller
Liked: Cleanliness, staff & service
Nice stay for a couple of days Friendly staff, good breakfast Rooms are small are worn down but clean
Stayed 7 nights in Jul 2020
Response from Singh on Jul 13, 2020
Dear Sir / Madam Thanks for the feedback.. We will provice you next time big room. Thanks again Best regards Team Hotel Dufour

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel in very beautiful town , close to the center . Would like to stay here again!
Stayed 1 night in Nov 2019
Response from Singh on Nov 25, 2019
Dear Sir / Madam Thanks for the Feedbac, we appreciate it . Best Regards Team Hotel Dufour

6/10 Okay

Craig

Liked: Cleanliness, staff & service, room comfort
Okay
It was a reasonable hotel quite expensive but that’s Switzerland
Stayed 2 nights in Sep 2019
Response from Singh on Oct 2, 2019
Dear Mr. Craig Thanks for the feedback. Best Regards Team Hotel Dufour

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from guru on May 4, 2019
Dear Sir / Madam Thanks for the Feedback. Best Regards Team Hotel Dufour

10/10 Excellent

MAMTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Dufour is amazing!!!
It was amazing stay at Hotel Dufour. It is at central place with all the restaurants, lake ,railway station etc at walking distance.
Stayed 11 nights in Jul 2018
Response from Sabrina on Aug 8, 2018
Dear Mamta Ji, Thank you so much for your nice review. Hope to see you next. regards.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Great location, easy parking.
Stayed 4 nights in May 2018

8/10 Good

jack, toronto

Liked: Cleanliness, staff & service, room comfort
Right downtown
Nice staff clean rooms the only problem you can hear all the noise in the street. The Wifi is weak.
Stayed 2 nights in Sep 2017

6/10 Okay

James, London

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Close to the city centre
Small hotel with small rooms. Typical Swiss twin mattress double bed. High price for a basic room.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean, good price, night door a hassle
I stayed at Hotel Dufour in Biel while visiting Switzerland for my daughter's wedding. It was a nice place to stay, the only issue I had was with the door at night. The hotel doesn't have a night receptionist and after 12 am you cannot get back into the hotel. However, most of the time this was not an issue for me, but it was a hassle making sure I got back to the hotel before 12 am. Overall, if you're looking for a clean hotel right in Biel for a good price, this is the hotel for you.
Dear Sir / Madam Thanks for the feedback, soon we will solve this door problem too. Thanking you Hotel Dufour*** singh

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean, comfortable, good deal, no "bells&whistles"
We stayed at Hotel Dufour in Biel while visiting Switzerland for our daughter's wedding. The hotel was clean and comfortable, however there isn't a night receptionist so make sure you take the night door key with you whenever you leave in case you don't make it back in time. The breakfast was a basic european breakfast, and sometimes the hallways smelled a bit like curry (there is an indian restaurant below the hotel) but it wasn't a problem for us as the actual room didn't smell and was very clean. overall, it was a pleasant stay and a good deal for the price compared to some of the other hotels in Biel. We would definitely stay there again.

6/10 Okay

Kathryn, London

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and pleasant hotel
I really liked Hotel Dufour - it was just what I needed, a fairly priced/affordable hotel room in central Biel/Bienne for an overnight stay. Room was a really good size, washing facilities fine. As a tea-drinking Brit, I really missed a kettle and tea making facilities, but I was happy with breakfast and the waiter and receptionist were both really helpful and nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Dufour in Biel
Very helpful team at the hotel and a good value for Money. Can absolutely recommend it for a stay in Biel.
Dear Sir /Madam Thank you for the feedback Best Regards Hotel Dufour*** Singh

4/10 Poor

Bob, USA

Disliked: Staff & service, room comfort
too close to main street
too noise. poor breakfast

8/10 Good

flospi, Switzerland

Liked: Cleanliness
Worn out but nice
It's one of those eighties style hotels. Bit worn out, but generally friendly service. For the price I paid I am more than happy with what I got!

10/10 Excellent

FDYabutJr, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dufour
Hotel is accessible and centrally located to Ville de Biel/Bienne. Close to Biel/Bieene main train station, shopping center/stores and easy access to city main transport system and services. Good hearty breakfast is served each morning. A bit hot and humid during the day but at night it is very pleasant. Hotel management and service is excellent except for laundry services which definitely needs to improvement.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
hotel dufour
what i liked the most about this hotel is its location in Bienne where it is close to the various companies and also to the train station which facilitates transportation for tourists. The building is new and its in a quiet area. The staff were cooperative and nice.. They also offered a very good breakfast :)

6/10 Okay

Lilly, Zurich, Switzerland

Disliked: Cleanliness, room comfort
not more than 1 night.
Dirty Shower. Dirty carpet. Unfortable bed. Everything is very old. My neighbor took a shower and it was noisy as it would have been in my bathroom. Good thing: the breakfast is included.

8/10 Good

Xavier

Stayed 1 night in Jan 2024

8/10 Good

Gabriele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from singh on Dec 16, 2023
Dear Sir / Madam Thanks for the Feedback .Best RegardsTeam Hotel Dufour

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Stayed 1 night in Dec 2023
Response from Hotel Dufour on Dec 11, 2023
Dear Mr. Leuenbergerwe Thank you for choosing Hotel Dufour during your stay, hope to see you againSincerely yours

10/10 Excellent

Felix

Stayed 1 night in Dec 2023

10/10 Excellent

Muteba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel Dufour m’a impressionné par sa propreté. Tout était en place et le personnel très attentionné. Le petit déjeuner était aussi complet et bon comme on pourrait le souhaiter. L’emplacement est également idéal car se situant à 15 minutes à pieds de la gare de Bienne et non loin des restaurants et magasins du centre ville. Je le recommande à tous.
Stayed 1 night in Oct 2023
Response from singh on Dec 16, 2023
Dear Sir Thanks for the Feedback.Best RegardsHotel Dufour

2/10 Terrible

Frédéric-Karim

Stayed 2 nights in Oct 2023
Response from singh on Dec 11, 2023
Dear Sir Thanks for the Feedback .Team Hotel Dufour

4/10 Poor

Noureddine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera singola grandeb con letto matrimoniale Bagno con box doccia Colazione scarsa.
Stayed 3 nights in Aug 2023

8/10 Good

Yannick

Stayed 5 nights in Aug 2023

2/10 Terrible

Simone

Stayed 1 night in Aug 2023

6/10 Okay

Raquel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bon rapport qualité/ prix, bien situé près de la vieille ville et des commerces. Le restaurant est indien, très bon. Le personnel est peu accueillant et ne parle pas français. Chambre assez propre malgré les trous dans les draps de lit. Salle de bain propre. Pas de minibar ou possibilité de boire un café en chambre.
Stayed 1 night in Jul 2023

6/10 Okay

Yvonne

Liked: Cleanliness
Disliked: Property conditions & facilities
Für eine Nacht zum Schlafen ok! In die Jahre gekommene Räumlichkeiten, renovationsbedürftig (zb konnte Fenster nicht geschlossen werden, Schrauben fehlten, Steckdose ohne Strom…!) aber sauber u gut gelegen!
Stayed 1 night in Jul 2023

4/10 Poor

Raphael

Stayed 1 night in Jul 2023

6/10 Okay

Markus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Willi

Stayed 1 night in Jun 2023

2/10 Terrible

Andreas

Stayed 1 night in Jun 2023

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel était vraiment très gentil. J'ai très bien dormi.

2/10 Terrible

Abdessamad

Stayed 1 night in May 2023

10/10 Excellent

Vesna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenienza e cordialità a Bienne
Hotel molto comodo e pulito, posizione ottima e il personale estremamente professionale e cordiale. Grazie!
Stayed 1 night in May 2023

4/10 Poor

Yuki

Stayed 1 night in Mar 2023
Response from Hotel Dufour on Apr 20, 2023
Dear Mr.Thank You for your feedback!Kind regardsTeam Hotel Dufour

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very untidy and not so fresc
Stayed 3 nights in Feb 2023
Response from Hotel Dufour on Feb 22, 2023
Dear Mrs.Thank You for Your Feedback!We would like to apologize for the inconvenience You have felt during Your stay here.Could You please let us know in what sense we have been "untidy and not so fresh"?Best regards

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale top
Stayed 1 night in Jan 2023
Response from Hotel Dufour on Feb 22, 2023
Dear Mr.Thank You for Your Feedback!We are glad that You have enjoyed Your stay with us.We hope to welcome You in future again as our guest.Best regards