Front of property - evening/night

Reviews of TITANIC Comfort Berlin Mitte

TITANIC Comfort Berlin Mitte
Elisabeth-Mara-Strasse 4, Berlin

Reviews

8.4

Very good

Rating 10 - Excellent. 399 out of 1010 reviews" "
Rating 8 - Good. 423 out of 1010 reviews" "
Rating 6 - Okay. 114 out of 1010 reviews" "
Rating 4 - Poor. 48 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, perfect for a short city break, within walking distance to good transport links, attractions and places to eat and drink. Beds were a little hard but this is personal preference and the rooms quite warm but we just opened the window. Would stay again.
Stayed 3 nights in Mar 2024
Response from crm on Mar 18, 2024
Dear Olivia,Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you found our hotel to be lovely and well-suited for a short city break. It's great to know that you appreciated our convenient location within walking distance of good transport links, attractions, and dining options.We appreciate your feedback regarding the firmness of the beds and the room temperature. We understand that personal preferences vary, but we are glad that opening the window helped to make your stay more comfortable. Please know that we always strive to ensure our guests have a pleasant and restful experience, and your comments will be taken into consideration as we continue to improve.We are thrilled to hear that you would stay with us again, and we look forward to welcoming you back on your next visit to the area. Kind regards,Dilan,Guest Experience Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable although I didn’t think the air conditioning was great at cooling the room as it typically stayed warm so was easier to leave the window open
Stayed 3 nights in Mar 2024
Response from crm on Mar 13, 2024
Dear Andrew,We're delighted to hear that you found our beds comfortable during your stay. Your comfort is paramount to us, and we're sorry to hear that the air conditioning didn't meet your expectations in terms of cooling the room. We appreciate your feedback as it helps us to continuously improve our services. Please know that we will address this issue to ensure a more comfortable experience for our future guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future!Kind Regards,PelinGuest Experience Team

8/10 Good

Subi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and morden hotel. Rooms were very small and no amenities given, apart from that very good hotel. Bus and tram just a few minutes walk away, as well as shops and restaurants.
Stayed 2 nights in Jan 2024
Response from crm on Feb 7, 2024
Dear Subi,Thank you for your kind words about our hotel. We're delighted to hear that you found it very nice and modern. We apologize for any inconvenience caused by the size of the rooms and the lack of amenities provided.We want to let you know that we do offer larger rooms with additional amenities, such as our Business and Superior rooms. These rooms come with more space, a working desk, and in the case of our Superior rooms, a tea and coffee setup. Additionally, we are pleased to inform you that we are now introducing minibars and safes in all of our rooms for added convenience and security.We're glad to hear that you found our location convenient with easy access to transportation, shops, and restaurants. Your feedback is valuable to us, and we hope that you will consider staying with us again in the future. We look forward to welcoming you back and providing you with an even more enjoyable experience.Best regards,PelinGuest Experience Team

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed for 4 nights and had a lovely trip! The room was clean and comfortable and super quiet which was a big bonus for us. Nice and easy to the centre part of the city with lots to see and do. The only negative we found was that there were no tea or coffee making facilities in the room. We would have appreciated at least a kettle so that we can make our own drinks in our room, instead of paying €8-€10 in the downstairs bar. It was also a surprise birthday trip for my boyfriend and I emailed the hotel 3 times asking for help to make the stay more special (wine, chocolates, rose petals etc) which I was happy to pay additionally for, but sadly I never heard anything back from them and this was a bit disappointing. Overall, a nice stay.
Stayed 4 nights in Jan 2024
Response from crm on Feb 8, 2024
Dear Lucy,Thank you for taking the time to share your feedback regarding your recent 4-night stay with us. We are delighted to hear that you had a lovely trip and that you found your room to be clean, comfortable, and quiet, providing you with the perfect environment for relaxation.We appreciate your positive comments about our convenient location, which allowed you easy access to the city center and its attractions.However, we apologize for the inconvenience regarding the lack of tea or coffee making facilities in your room. Your feedback is valuable to us, and we will certainly take it into consideration as we continually evaluate and improve our amenities.We are also sorry to hear that you did not receive a response to your emails regarding your boyfriend's surprise birthday trip. Please accept our sincerest apologies for this oversight. We always strive to make our guests' special occasions memorable, and we regret that we missed the opportunity to enhance your stay in this way.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Dilan,Guest Experience Team

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear Joshua,Thank you for taking the time to provide us with your feedback and for giving us a rating of 4 out of 5. We appreciate your input, and we're glad to hear that your overall experience was positive. We look forward to welcoming you back and ensuring an even more enjoyable stay.Best Regards,PelinGuest Experience Team

4/10 Poor

Susan

Travelled with partner
Disliked: Property conditions & facilities
The standard bedroom was far too small. The bed was so uncomfortable and the heating was too hot and could not be adjusted, we had to open the windiw in winter and turn off the heating. The engineer said that the heating waa set throughout the hotel. Unfortunately the bedroom spolit our short stay in Berlin. Susan Mary D'Cruze
Stayed 4 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear Susan,Thank you for sharing your experience, and we apologize for the inconveniences you faced during your stay. We want to let you know that we offer larger rooms, such as Business and Superior rooms, which may better suit your preferences for space and comfort. Additionally, we have individually controlled air conditioning in our rooms. Had we known about the issue during your stay, our team would have been more than happy to assist promptly to ensure your comfort.We appreciate your feedback and hope for the opportunity to make amends during any future visit to Berlin.Best Regards,PelinGuest Experience Team

8/10 Good

Callum, crawley

Lovely hotel and staff
Stayed 3 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear Callum,Thank you for your kind words! We're delighted to hear that you found our hotel lovely and our staff welcoming.Your feedback means a lot to us, and we look forward to the opportunity of hosting you again for another enjoyable experience.Best Regards,PelinGuest Experience Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear James,Thank you for choosing to stay with us and for your rating. We appreciate your feedback and are pleased to hear that you had a positive experience. We look forward to welcoming you back in the future.Best Regards,PelinGuest Experience Team

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wifi was terrible!!! but other than that a great place to stay, clean and convenient location
Stayed 5 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear Sheila,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be a great and convenient place to stay, appreciating the cleanliness and location.We apologize for any inconvenience caused by the Wi-Fi, and we appreciate your understanding. Please be assured that we will address this issue to ensure a smoother and more reliable connection for our guests in the future.We look forward to welcoming you back for another enjoyable stay.Best Regards,PelinGuest Experience Team

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff during check in were lovely and made getting in to the room very easy. Room was clean and had pleasant smell. I do suggest to add more pillows. Overall, my stay was great and comfortable.
Stayed 2 nights in Dec 2023
Response from crm on Jan 8, 2024
Dear Jose,Thank you for your delightful feedback! We're thrilled to hear that our check-in staff made your arrival easy and that you found your room clean with a pleasant scent. Your suggestion regarding additional pillows is appreciated, and we'll certainly take that into consideration to enhance the comfort of our guests.We look forward to welcoming you back for another wonderful experience.Best Regards,PelinGuest Experience Team

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas markets in Berlin
Perfect location, really nice and clean hotel.
Stayed 4 nights in Dec 2023
Response from crm on Dec 21, 2023
Dear Josh,Thank you for sharing your experience with us following your visit to the Christmas markets in Berlin! We're delighted to hear that our hotel's location was ideal for your visit and that you found our accommodations to be pleasant, clean, and enjoyable during your stay. Providing a comfortable and clean environment is a priority for us, and we're thrilled that it met your expectations.It's wonderful that our location suited your needs, allowing you to fully experience the festive charm of the Christmas markets in Berlin.We truly appreciate your kind words and hope that we'll have the opportunity to welcome you back for future visits to Berlin.Kind regards,Dilan, Guest Experience Team

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from crm on Dec 21, 2023
Dear Jayne,Thank you very much for your excellent rating! We are pleased to see that you had a positive experience, as indicated by your high rating. We look forward to welcoming you back in the future. Kind regards,Dilan, Guest Experience Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from crm on Dec 21, 2023
Dear John,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Kind regards,Dilan, Guest Experience Team

10/10 Excellent

David Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from crm on Dec 14, 2023
Dear David Francis,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from crm on Dec 14, 2023
Dear Ronan,Thank you very much for your excellent rating! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

Sam

Stayed 4 nights in Nov 2023
Response from crm on Jan 8, 2024
Dear Sam,Thank you sincerely for your perfect rating of 5 out of 5! We are thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future.Warm Regards,PelinGuest Experience Team

10/10 Excellent

Hannah Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, close to public transport, warm and welcome,
Stayed 3 nights in Dec 2023
Response from crm on Dec 6, 2023
Dear Hannah Grace,Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent stay and that our hotel's proximity to public transportation suited your needs well.It's wonderful to know that you felt warmly welcomed during your time with us. We strive to create a comfortable and inviting atmosphere for all our guests, and we're thrilled that you felt that way.We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. Kind regards, Dilan, Guest Experience Team

6/10 Okay

Wayne

Disliked: Staff & service, property conditions & facilities
Would not rebook.
No 24 hour food availability as advertised, unfriendly staff who suggested ordering Uber Eats when we arrived at 11.30pm after a delayed journey. Very small room with cracked shower unit and no safe.
Stayed 5 nights in Nov 2023
Response from crm on Dec 21, 2023
Dear Wayne,Thank you for sharing your recent experience with us. We're genuinely sorry to hear that your stay fell short of expectations and apologize for the inconveniences you encountered.We deeply regret that our 24-hour food availability did not meet your expectations upon arrival, and we understand the frustration caused by the delayed journey compounded by our limited options at that hour. Your feedback regarding the staff's response and their suggestion is concerning, and we'll be sure to address this internally to ensure better assistance for late-night arrivals.Regarding your room's condition, we apologize for any discomfort caused by the size and the issues with the shower unit. This is not the experience we aim to provide our guests, and we take your comments seriously. Our team will promptly investigate and address these maintenance concerns to prevent similar occurrences in the future.We understand your disappointment with the absence of a safe in the room. Your feedback helps us to prioritize enhancements in our facilities, and we'll consider this aspect for future improvements.We appreciate your feedback as it allows us to refine our services and ensure a better experience for all our guests. Should you reconsider staying with us in the future, we'd love the opportunity to provide a more positive and improved experience.Kind regards,Dilan, Guest Experience Team

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service
The rooms were very, very small - more like shoeboxes. Very claustrophobic. No hanging space or place to unpack clothes. No tea/coffee making facilities. Room 323 did not have a safe yet 321 did!
Stayed 3 nights in Nov 2023
Response from crm on Dec 6, 2023
Dear Christine,Thank you for sharing your feedback following your recent stay. We apologize that your experience did not meet your expectations due to the size of the rooms, lack of storage space, and missing amenities like tea/coffee making facilities and a safe in one of the rooms.Your comments about the room size and amenities are noted, and we understand how these factors affected your comfort during your stay. We'll certainly review these concerns to see how we can make improvements in these aspects to provide a more pleasant experience for our guests.We value your input and hope that despite these issues, you were able to enjoy other aspects of your visit. We appreciate your understanding and hope to have another opportunity to welcome you back for a better experience. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and easy to get around, metro 5 min walk away.
Response from crm on Dec 4, 2023
Dear Steven,Thank you for your recent stay and for sharing your positive feedback with us. We are thrilled to hear that you found our hotel lovely and enjoyed the convenience of our location, with the metro station just a 5-minute walk away.Providing a comfortable and convenient experience for our guests is our priority, and we are delighted that you found it easy to get around during your stay.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another enjoyable stay with us.Kind regards,Dilan,Guest Experience Team

8/10 Good

Leonard

Stayed 3 nights in Nov 2023
Response from crm on Dec 21, 2023
Dear Leonard,Thank you for taking the time to rate your recent stay with us. We are delighted to know that you had a satisfactory experience during your time with us. We look forward to welcoming you back in the future. Kind regards,Dilan, Guest Experience Team

6/10 Okay

Hardutt

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast choice limited, however, the staff were very friendly. The Hotel was very clean and easy to find. There was an issue when a curtain fell down in our room, we reported it to Reception in the morning and went out. When we got back to our room it had not been fixed, instead another curtain had been removed. When this was pointed out to Reception, they did not hesitate to give us a different room.
Stayed 3 nights in Nov 2023
Response from crm on Nov 29, 2023
Dear Hardutt,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our friendly staff, the cleanliness of our hotel, and its convenient location.We apologize for the inconvenience caused by the limited breakfast choices and the issue with the curtain in your initial room. It's regrettable that our response regarding the curtain mishap didn't meet your expectations. Your experience does not align with the level of service we strive to provide, and we have addressed this matter with our team to ensure it doesn't recur.However, we're pleased to know that our reception staff swiftly addressed the situation by relocating you to a different room once the issue was reported. Your comfort is of utmost importance to us, and we're glad we could resolve the situation promptly.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Yoleidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at TITANIC, the room was comfortable and cozy, the staff was very helpful and friendly. Overall very satisfied
Stayed 2 nights in Nov 2023
Response from crm on Nov 13, 2023
Dear Yoleidy,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at TITANIC and that you found the room comfortable and cozy. It's wonderful to know that our staff's helpful and friendly service contributed to your overall satisfaction.We look forward to welcoming you back for another excellent stay.Kind regards,Dilan, Guest Experience Team

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a quiet area with good access to transport system. Hotel is very clean with friendly staff. Rooms are a little small but quite adequate for a few nights away.
Stayed 3 nights in Nov 2023
Response from crm on Nov 13, 2023
Dear Robin,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you appreciated our quiet location, convenient access to the transport system, and the cleanliness of our hotel. Your positive comments about our friendly staff are truly appreciated.We understand that room size is an important consideration, and we want to mention that we also offer larger rooms for guests seeking more space during their stay. We appreciate your understanding and hope to welcome you back for another comfortable experience.Best regards,Dilan, Guest Experience Team

10/10 Excellent

Stephen James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was bang on. Although it was a really small room.
Stayed 4 nights in Sep 2023
Response from crm on Nov 8, 2023
Dear Stephen James,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found your experience to be "bang on." We take pride in delivering a great overall experience for our guests, and your positive feedback is greatly appreciated.We understand that you found the room to be on the smaller side. While we offer a variety of room types to cater to different preferences, we will certainly take your comments into consideration as we continue to improve our accommodations.If you decide to stay with us again in the future, please don't hesitate to let us know your room size preferences, and we'll do our best to accommodate your needs.Thank you for choosing our hotel, and we look forward to welcoming you back for another excellent stay.Best regards,Dilan,Guest Experience Team

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from crm on Nov 8, 2023
Liebe Juliana,vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Aufenthalt zufrieden waren und hoffen, dass Sie eine angenehme Zeit bei uns verbracht haben.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Dilan,Guest Experience Team

8/10 Good

SOO HYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean, comfortable, and good quality hotel. I hated the dryer, though
Stayed 7 nights in Oct 2023
Response from crm on Oct 30, 2023
Dear SOO HYUN,Thank you so much for awarding us a perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate goal, and your positive feedback is deeply appreciated. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,PelinGuest Experience Team

10/10 Excellent

Galin Dimitrov, Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice and clean rooms. Very conveniently located in the city center.
Stayed 3 nights in Oct 2023
Response from crm on Oct 30, 2023
Dear Galin Dimitrov,Thank you for your perfect score and kind words! We're absolutely thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction means the world to us, and we're delighted that we could meet your expectations. We can't wait to welcome you back on your next visit.Warm regards,PelinGuest Experience Team

6/10 Okay

Matt

Business traveller
Liked: Cleanliness
Average hotel with one of the smallest rooms I have ever stayed. Definitely not worth the 450 euro I had to pay. Breakfast option was 50 euro!!! Who is cooking in the kitchen Gordon Ramsey. Small things matter for example no water in the room,
Response from crm on Oct 18, 2023
Dear Matt,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments, and we regret to hear that your experience did not meet your expectations.We strive to offer a variety of room sizes to accommodate our guests' needs, and we apologize if the room you were allocated did not meet your expectations in terms of size. Please kindly be informed that you are more than welcome to book our Business or Superior rooms for a more spacious room. Regarding the pricing, we continuously evaluate our rates to ensure they are competitive and reflective of the quality of services and amenities we provide in a prime location.Our breakfast option is designed to offer a high-quality dining experience, and the pricing is in line with the overall standards and offerings of similar establishments in the area. Regarding the absence of water in the room, we regret any inconvenience this caused. Our team is always available to assist and address any specific requests or concerns you may have during your stay.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Kind Regards,PelinGuest Experience Team

8/10 Good

Ralph

No bottled water or soft drinks or refrigerator in the room ????
Stayed 1 night in Oct 2023
Response from crm on Oct 18, 2023
Dear Ralph,Thank you for sharing your feedback regarding the absence of certain amenities in your room. We appreciate your understanding and would like to inform you that we are in the process of implementing minibars in our rooms.In the meantime, we have a 24/7 bar on-site that is always open to cater to our guests' needs. Our team is more than happy to assist you with any beverage requests during your stay.Your satisfaction is our priority, and we are continuously working to improve our services to meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back and provide you with an enhanced experience during your next stay.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Philip

Stayed 3 nights in Oct 2023
Response from crm on Oct 30, 2023
Dear Philip,Thank you for your fantastic review and for awarding us a perfect score! We are delighted that you had such an excellent experience during your stay. Your satisfaction is our utmost priority, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future and providing you with another wonderful experience.Warm regards,PelinGuest Experience Team

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Oct 2023
Response from crm on Oct 18, 2023
Dear Julia,Thanks for taking the time to review your stay at our hotel. We are sorry that you were not satisfied with your stay. To better understand your concerns and work towards improvements, we would greatly appreciate it if you could provide us with more specific details about your stay. Any additional feedback you can offer would be valuable in helping us address any issues you may have encountered. We hope to welcome you back soon and that you will enjoy your next stay with us. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and breakfast. Very handy for the U bahn
Stayed 3 nights in Sep 2023
Response from crm on Oct 11, 2023
Dear Thomas,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and breakfast, and that our convenient location near the U-Bahn added to your experience. It's our priority to provide our guests with a comfortable and enjoyable stay, and it's always rewarding to hear when we have succeeded.We look forward to welcoming you back in the future and providing you with another outstanding experience.Warm regards,Dilan,Guest Experience Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from crm on Sep 21, 2023
Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards,Dilan,Guest Experience Team

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Titanic Hotel sinking.
Basic hotel. Bed was too hard, back ached every morning. Room VERY small despite paying more for a ‘ Business Double Room’. Don’t expect much as it’s ‘no frills’, no water in rooms, no coffee, limited and poor toiletries. Breakfast OK, but not the biggest selection.
Stayed 5 nights in Aug 2023
Response from crm on Nov 8, 2023
Dear David,Thank you for sharing your feedback with us. We regret to hear that your stay fell short of your expectations. We apologize for any discomfort you experienced with the firmness of the bed, the room size, and the amenities. Your feedback is valuable to us, and we will certainly take it into consideration for future improvements.We hope that despite these inconveniences, you were able to enjoy other aspects of your stay in our wonderful city. If your travels bring you back to the area, we would appreciate another opportunity to provide you with a more comfortable and enjoyable experience.Best regards,Dilan,Guest Experience Team

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were rarely clean, bed bugs present and constant dripping/pipe noise in room.
Stayed 5 nights in Aug 2023
Response from crm on Sep 15, 2023
Dear Ryan,Thank you for taking your time to share your recent experience with us. We take pride in your comments regarding to our dedicated team that is eagerly assisting our guests to fulfill all their needs and even go beyond their expectations. Yet we are sorry that we did not meet your expectations in terms of cleaning and the condition of the building. Please allow us to point out politely that our building and facilities regularly undergo a maintenance to detect any possible issue and take precautions as soon as possible. With that being said, it is one of our primary goals to keep the hygiene standards high and provide our guests a clean and sustainable environment. We have taken your criticism constructively and reported it to the relevant department for monitoring and the improvement. Yet we are humbled by your kind words on our committed team and the service quality which we aim to strengthen every day. We do hope to welcome you soon again in our hotel for a pleasant stay and restore your faith in us.Kind Regards,CRM Management

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet rooms, centrally located
Stayed 1 night in Aug 2023
Response from crm on Sep 7, 2023
Dear Marie,Thanks for taking the time to review your stay at our hotel. We are pleased that you were satisfied with our hotel and the central location. We are very much looking forward to have you as our guest again.Kind regards,CRM Management

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Aug 2023
Response from crm on Sep 21, 2023
Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, Dilan,Guest Experience Team

10/10 Excellent

Mary

Stayed 2 nights in Aug 2023
Response from crm on Aug 30, 2023
Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Aug 2023
Response from crm on Aug 25, 2023
Dear Jason,Thank you for sharing your review. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

2/10 Terrible

Tatiana

Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet street, a walk to the city center but manageable. Excellent clean and comfortable rooms, breakfast was delicious with many options for all. Staff was helping, kind and courteous.
Response from crm on Jul 31, 2023
Dear Michael,Thanks for taking the time to review your stay at our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from crm on Jul 31, 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

6/10 Okay

Robert

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Not worth it
Way too hot, I didn’t sleep for 3/4 nights. No gym and there was the last guests hair all over my room. 4 nights was 620 dollars. Not worth the price
Stayed 4 nights in Jul 2023
Response from CRM on Aug 18, 2023
Dear Guest Robert,Thank you very much for staying with us. We are pleased to read that we were able to deliver an excellent stay. Thank you for your positive feedback about our hotel. We want you to know that we care about all the suggestions and complaints of our guests. Your negative notifications will be shared with the management. You can be sure that we will take the necessary actions.It will be a great pleasure to welcome you back again in the future.Best Regards,Crm Management

8/10 Good

Cynthia

Travelled with partner
Liked: Property conditions & facilities
Very convenient to train station and the sights
Stayed 2 nights in Jun 2023
Response from CRM on Jul 6, 2023
Dear Cynthia ,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Mitte Hotel. It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

2/10 Terrible

Hans

Disliked: Cleanliness
Price and Standard are not compatible!
Stayed 1 night in Jun 2023
Response from crm on Jun 27, 2023
Dear Hans,Thanks for taking the time to review your stay at our hotel. We are sorry that you were not satisfied with your stay. Your negative notification will be shared with the management. You can be sure that we will take the necessary actions. We hope to welcome you back soon and that you will enjoy your next stay with us.Kind regards,CRM Management

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing breakfast
This hotel was the perfect stay for Berlin. The rooms were tight but very clean and modern. The hotel breakfast is very diverse and the hotel is just a two minute walk for the nearby metro stop. Everything is nearby and the staff were very nice and helpful.
Stayed 4 nights in Jun 2023
Response from crm on Jun 27, 2023
Dear Silvana,Thanks for taking the time to review your stay at our hotel. We are very happy that all you expectations were fully met and that you enjoyed your time here to the fullest! It would be our pleasure to welcome you back here for many more comfortable stay experiences!Kind regards,CRM Management

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was reasonable and practice
Stayed 3 nights in Jun 2023
Response from crm on Jun 14, 2023
Dear Christopher,Thanks for taking the time to review your stay at our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,CRM Management

8/10 Good

james

Stayed 3 nights in Jun 2023
Response from CRM on Jul 6, 2023
Dear James,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Mitte Hotel. It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, handy for the major tourist attractions. Spittelmarkt station is just around the corner, which provided a direct line to the Olympic Stadium. Very good choice of breakfast. The slight negatives were only 3 coat hangers in the bedroom and no tea making facilities.
Stayed 4 nights in May 2023
Response from CRM on Jul 10, 2023
Dear Adele,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Hotel. We are very happy that all you expectations were fully met and that you enjoyed your time here to the fullest! Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! Thank you for your understanding in the services you see as lacking.It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management