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Reviews of MAXX Hotel Sanssouci Potsdam

MAXX Hotel Sanssouci Potsdam
Allee nach Sanssouci 1, Potsdam, BB

Reviews

8.2

Very good

Rating 10 - Excellent. 315 out of 960 reviews" "
Rating 8 - Good. 456 out of 960 reviews" "
Rating 6 - Okay. 143 out of 960 reviews" "
Rating 4 - Poor. 33 out of 960 reviews" "
Rating 2 - Terrible. 13 out of 960 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. The staff were especially helpful.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on Feb 16, 2024
Dear John,Your kind words are greatly appreciated. It's heartening to know that our dedicated team was able to enhance your experience at MAXX Hotel Sanssouci Potsdam. They strive to provide exceptional service to ensure our guests feel right at home. We look forward to welcoming you back for another enjoyable stay.With best regards,Vivian BuchmannFront Office Manager

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a business trip
Spotless hotel well located in Potsdam. Great room, breakfast and facilities. Friendly staff. Perfect for a business trip to Potsdam
Bathroom
Bedroom
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 20, 2023
Dear Jose,Your kind words and recognition are truly appreciated. It is wonderful to know that you enjoyed the cleanliness and location of our hotel, MAXX Hotel Sanssouci Potsdam. We are also glad to hear that our rooms, breakfast, and facilities met your expectations. Our staff always strives to provide the highest level of service, and your recognition of their efforts is a great motivation to us. We are delighted that our hotel was perfect for your business trip to Potsdam, and we hope to welcome you back again soon.With best regards,Vivian BuchmannFront Office Manager

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
The hotel location is great. A friendly receptionist. Unfortunately, parking is not available actually. The closest parking is a little strange. It does not calculate 24 hour parking, it calculates two days and total cost was too much. I reserved a room for three people and it was not prepared. There was a mistake or the management is not great.
Stayed 1 night in Oct 2023
Response from Chris Mögling on Oct 28, 2023
Dear guest, thank you for your pretty feedback!Maybe see you next time in MAXX !

10/10 Excellent

jean marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very near of attraction point
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 14, 2023
Dear Guest,We are delighted to know that you appreciated the strategic location of the MAXX Hotel Sanssouci Potsdam. Our hotel indeed prides itself on being in close proximity to various attractions, making it an ideal choice for our valued guests. We look forward to hosting you again during your next visit.Best regards,Vivian BuchmanFront Office Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location, though if coming by car, unloading/loading and parking could be difficult. The hotel’s lot was full, so we had to park at the lot nearby, which I cannot recommend. Breakfast was excellent.
Stayed 1 night in May 2023
Response from Front Office Manager on Jun 4, 2023
Dear Mark,Thank you so much for your kind words about our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location to be convenient and our staff to be top-notch. We're proud to provide our guests with quality amenities and excellent service and we're glad that you were able to take advantage of both during your stay. We hope you'll choose to stay with us again the next time you're in town.Kind regards,Vivian Buchmann

8/10 Good

Lyla

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2023
Response from Front Office Manager on Jun 4, 2023
Dear Lyla,Thank you for your positive review. We are glad to hear that you have had a pleasant experience at MAXX Hotel Sanssouci Potsdam. We strive to make each guest's stay as comfortable as possible and are delighted that we have achieved this for you. Thank you for taking the time to share your feedback with us.Kind regards,Vivian BuchmannFront Office Manager

8/10 Good

Carmencita

Stayed 1 night in Oct 2022
Response from Chris Mögling on Oct 22, 2022
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns zu lesen, dass es Ihnen in unserem Haus gefallen hat und wir Ihnen einen angenehmen Aufenthalt bereiten konnten. Bis zu Ihrem nächsten Aufenthalt in der Landeshauptstadt, wünschen wir Ihnen alles erdenklich Gute. Mit freundlichen Grüßen, Chris Mögling Front Office Supervisor

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Front Office Manager on Feb 19, 2023
Lieber Fergus,vielen Dank für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,Vivian Buchmann

2/10 Terrible

Steven, New York

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was very slow and disinterested. Many times no one on staff was at the Reception Desk. There were staff members walking around the hotel, but they were not at Reception and not assisting guests. Often there was a line of guests waiting for service at Reception. In addition there were elevator problems. One elevator never worked during our stay, so all guests appeared to be using the one available elevator or WALKING THE STAIRS.
Stayed 1 night in Dec 2021
Response from Front Office Manager on Jan 14, 2022
Dear Steven, thank you for your feedback. I am really sorry that your experience of your stay was not as pleasent as we want it to be. During the festive season it is very diffucult to get technicians, thats because we did not have the chance to get the elevator fixed. We are sorry for the inconvenieces. I can promise you that our service is normally very different to what you saw, we talked to the staff and made sure, that this will not happen again. We hope that you can give us another chance, to show you what MAXX is really about. Stay healthy. Kind regards, Vivian Buchmann Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
It was a good sized room, with great access to Sansoucci. The transit passes were a nice bonus.
Stayed 1 night in Aug 2021
Response from Front Office Manager on Sep 9, 2021
Dear Megan Thank you very much for your review on Hotels.com. We are delighted to read that you enjoyed your stay with us. I am happy that you liked the free transport ticket. I hope to welcome you soon back. Stay healthy. Kind regards, Vivian Buchmann Front Office Manager

10/10 Excellent

Christy

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
MAXX by Stein... Sanssouci Potsdam
Room 106 was affected by noise perhaps the dishwasher in the kitchen or a Washing machine - suggest avoid this room if you are looking for quiet. No tea/coffee facilities in room. Front desk said would be provided upon request. Don’t feel that for the money this should be ‘at request’... no chance of late check out even 30mins without an additional €10. Again, disappointing. Best thing is how close you are to Palace Park & city Fußgängerzone
Stayed 2 nights in Sep 2020
Response from Front Office Supervisor on Sep 29, 2020
Dear Guest Thank you very much for your feedback. We are sorry to hear that you could not get a good night rest during your stay with us. In normal times, our rooms are equipped with tea/coffee facilities, but our restrictions give us no other choice. We hope to welcome you back. Please stay save and healthy. Kind regards, Vivian Buchmann Front Office Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Front Office Supervisor on Aug 13, 2020
Lieber Gast, vielen Dank für Ihre tolle Bewertung und die vollen 10 Punkte. Wir hoffen Sie besuchen uns bald schon wieder. Mit besten Grüßen, Vivian Buchmann Front Office Supervisor

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Location
Fantastic location. Great restaurants near by. We did not like the mattresses. Great staff!
Stayed 2 nights in Jul 2020
Response from Front Office Supervisor on Jul 30, 2020
Dear guest thank you very much for your feedback at Hotels.com. I am delighted to see, that you enjoyed your stay at our hotel. We hope to welcome you soon again. Kind regards, Vivian Buchmann Front Office Supervisor

10/10 Excellent

Jutta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine stay
The Hotel is easy to reach and a good alternative for a reasonably priced stay close to Berlin. Check in was fast and efficient, the roome had all you needed for a night and was very quiet. good to know: as a guest you also receive a day ticket for public transport!
Stayed 1 night in Mar 2020
Response from Front Office Supervisor on Mar 28, 2020
Dear Jutta, thank you very much for your stay. I am delighted that you enjoyed your stay and we made it as best as possible for you. We hope to welcome you back soon. Kind regards, Vivian Buchmann Front Office Supervisor

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
13 day stay for physics conference and job search
Very, very good location in a beautiful city. Also, conveniently located near public transportation. I would definitely stay here again! The only complaint would be that my room was right above the bench where people would smoke, so I couldn’t open my window too often. There also were guests in nearby rooms that would smoke by their windows, but it would drift into their rooms and the hallway.
Stayed 16 nights in Nov 2019
Response from Front Office Supervisor on Dec 23, 2019
Dear guest, thank you for your feedback to your stay. I am delighted to read, that you enjoyed our location. Next time you visit us, be sure, to tell our team about your room, and we will have a look for another room for you. Our hotel is a non-smoking hotel, but it isnt easy to keep this under control, but we will keep trying hard to prevent smoking smell in our hotel. Kind regards, Vivian Buchmann Front Office Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Delightfully clean, good service and near transportation and nice neighborhood.
Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Dec 23, 2019
Dear guest, thank you for your stay at our hotel. I am delighted to read that you enjoyed you stay with us and our provided service. We hope to welcome you soon again. Kind regards, Vivian Buchmann Front Office Supervisor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometimes it’s the little things that differentiate a ho-hum hotel from a superior one. The Maxx offers many excellent qualities, including a location precious few steps away from San Souci Park, an exceptionally quiet street for good sleep, and elegantly appointed rooms. Two things disappointed us in our stay; the restaurant did not seem prepared for dinner guests when we arrived. Only a few small tables by the bar were not labeled as reserved, even though there were only two customers present, neither of whom appeared to be dining. Further, we stood around for several minutes, expecting to see a host, a waiter, or even just a busboy. Finally we gave up and had dinner around the corner. Second disappointment was regarding the cost of breakfast at €19. I understand the Maxx offers a breakfast buffet, which may be very good value, but for guests with modest appetites, the entrance price is just not approachable. Again, we decided against eating at the hotel. It was a shame that such a magnificent property has significant flaws. Stay there if you’re visiting San Souci, but maybe plan to eat elsewhere.
Stayed 1 night in Oct 2019
Response from Front Office Supervisor on Dec 23, 2019
Dear Guest, thank you for your stay at the MAXX by Steigenberger Sanssouci and your review of your stay. We are delighted to receive the full 5 stars of you. Thank you for your points regarding our dining area, these points will be part of our idea-meeting in 2020. We hope to welcome you back soon. Kind regards, Vivian Buchmann Front Office Supervisor

10/10 Excellent

leland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfort & location
Aexcellent
Stayed 2 nights in Oct 2019
Response from Front Office Supervisor on Oct 28, 2019
Dear guest, thank you for your feedback. We're delighted that you gave us the full amount of points and that you enjoyed your stay to the fullest. We hope to welcome you back as soon as possible. Warm regards, Vivian Buchmann Front Office Supervisor

6/10 Okay

Andreas Shalchi

Stayed 4 nights in Aug 2019
Response from Front Office Supervisor on Jan 18, 2020
Dear Andres Shalchi, thank you very much for your review. We hope to welcome you back once again, so that we can show you our improved hotel. Kind regards, Vivian Buchmann Front Office Supervisor

2/10 Terrible

janet

Liked: Cleanliness, room comfort
Disliked: Staff & service
ripped off single room at deluxe double rate
I had to add on an additional night to my orginal booking this was at the beginning of the bookingand I had to have a single room. On arrival the receptionist said she had a lovely room for me and I would not have to move. I soon realised the room for the three days was a single and hence I was being overcharged for the other 2 nights. On asking receptionist she originally denied this then said they could not refund the difference as expedia who owned hotels.com.au would not allow it. Hence I demanded to move rooms. I was given one without a working phone so had to move again. The hotel advertised the deluxe rooms had airconditioned NO room in this hotel has airconditioning. This bit has gone from website but it its place is ceiling fans again NO room has ceiling fans you can even see none in the photos. for For a deluxe room the single towel for showering was the thinnest Ive ever had in a hotel. There is the old system of shampoo fixed to wall so each person uses the same squeeze bottle. Ther was NO face cloths and with the coffee machine and shower gel in old unit 2 cups but only one teaspoon. From talking to people it appears the only difference between the top two rates is a coffee machine with 2 cups and one teaspoon. Bring your own and stay in cheaper unit. There are no safes in room and I was made to feel I was being difficult when I asked for a safe in the office. sarah abs sophie and the young males on reception did their best to help me management pls review ad.
Stayed 2 nights in Aug 2019
Response from Front Office Supervisor on Jan 18, 2020
Dear Guest, thank you for your feedback on your stay. I am unhappy to read what happend at your stay with us. Of course this is not how we want to work and present our service to our guests. Now we changed a few things regarding our rooms and we hope that you may give us a 2nd chance to show you how good our service can be. Kind regards, Vivian Buchmann Front Office Supervisor

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I’ve chosen this hotel because of the A/C (it was a hot day and it’s not standard to have A/C in Potsdam and other smaller cities). The hotel was ok, I guess it was a wonderful hotel 15 years ago.
Stayed 2 nights in Jun 2019
Response from General Manager on Aug 31, 2019
Dear guest, thank you for your feedback to your stay at our hotel. Sadly your feedback told me that you didn't enjoy your stay. During the time of your stay our hotel was under enormous renovation-construction works. Now our hotel is almost refurbished and modern. Our hotel never had an A/C, but the staff at the reception would help you with a fan. We are looking for another solution, right now. We hope you will come back and visit the MAXX by Steigenberger Sanssouci Potsdam. Kind regards, Thomas Schneider General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in relation to the centre of Potsdam and helpful staff
Stayed 3 nights in May 2019
Response from Thomas Schneider - General Manager on Jun 4, 2019
Dear Anonymous, Thank you very much for your great review. It makes us very proud to receive all five stars from you. We hope to welcome you back soon. Kind regards

4/10 Poor

Murray, Malmo, SE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There were 2 problems here. One was renovations - lots of noise starting at 6:30 a.m. when it sounded like workers were dropping wheelbarrow loads of brick debris off a roof, and very limited options for food at the hotel due to kitchen renovations. The second was terrible Internet connectivity (a combination of broader problems within Potsdam perhaps and 'end of the hall' syndrome, which is simply inadequate design), literally the worst I've even seen in a western nation over the last decade. If a hotel is going to charge full price for rooms, they need to provide full disclosure regarding renovations - this hotel should have been closed while this work was in process.
Stayed 3 nights in Nov 2018
Response from Thomas Schneider on Dec 6, 2018
Dear Murray, we appreciate you taking the time to comment on your recent stay with us. For the moment we are renovation the hotel, during your stay we were doing the erectrical installations in the back of the hotel including the kitchen. Within these the internet connections will also be improved and expanded. Due to the still open hotel during the renovation, we make every effort to make the stay as pleasant as possible. We must apologize for the trouble you had during your stay at our hotel. We would be very happy if you give us a second chance and we welcome you in our renovated hotel in Summer 2019. Kind regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location.
The main problem in this Hotel is the Quality of staff! Especially Housekeeping is well below average! Only a few Front Office staff members are experienced and able to do their job properly!
Stayed 8 nights in Sep 2018
Response from General Manager on Oct 8, 2018
Dear "Anonymous", Thank you for your feedback on Expedia. We are very sorry, that you were disapointed with your recent stay with us. We will evaluate the critical points you mentioned with the responsible department. We would be glad to get a second chance. With best regards, Thomas Schneider General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location.
Stayed 1 night in Sep 2018
Response from General Manager on Oct 8, 2018
Dear "Joseph", Thanks for the review of your stay on Hotels.com. We are very pleased, that you have enjoyed the stay in Potsdam and our hotel. Your review may indicate to us „We are on the right way“. We are happy that you felt comfortable treated during your whole stay and it makes us very proud that you rewarded us with all 5* stars. With best wishes and kindly regards, Thomas Schneider General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from General Manager on Oct 13, 2018
Dear "Anonymous", Thank you very much for your kind review. It makes us very proud to receive all five stars from you. We hope to welcome you back soon. Kind regards, Thomas Schneider General Manager

8/10 Good

Verified traveller

Room OK but only public parking and wifi on/off
Stayed 1 night in Aug 2018
Response from General Manager on Oct 8, 2018
Dear "Anonymous", Thanks for the review of your stay at Hotels.com. We are pleased that you enjoyed the stay in Potsdam and our house. Especially, of course your submitted information and suggestions are very important to us. Your own comment help us to identify deficiencies and to improve the service of our house. So again thank you for your comments with the hope that you will visit us again so that we may then convince themselves of improved quality. With kind regards, Thomas Schneider General Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
There was no air conditioning. Some staff were nice. One day we sat ignored for breakfast. I couldn’t recommend this place.
Stayed 4 nights in Aug 2018
Response from General Manager on Oct 8, 2018
Dear "Anonymous", thank you for having taken the time sharing your experiences with us. It is with regret to learn, you disliked your stay. We are about to change the appearance of our hotel through a major refurbishment this upcoming winter. To be up to date, we are planning to convert most of our accommodation to air conditioned rooms. We are working hard on it! We truly appreciate your feedback on our service and breakfast. Our aim is to become the place to be in Potsdam next year. Hope you will come back someday! Warm regards, Thomas Schneider General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, basic hotel
Really perfectly located between the Dutch Quarter and Schloss Sanssouci. Very pleasant staff. Note that none of the guest rooms has air conditioning.
Stayed 1 night in Aug 2018
Response from General Manager on Oct 8, 2018
Dear "Anonymous", thank you for having taken the time sharing your experiences with us. thanks for the review of your stay at Orbitz. We are about to change the appearance of our hotel through a major refurbishment this upcoming winter. To be up to date, we are planning to convert most of our accommodation to rooms with air conditionning. It seems easier to change habits and guest orientation within our team than the entire building. However, we are working hard on it! We truly appreciate your feedback on connecting to our guests. Hope you will come back, to find out yourself. Kind regards, Thomas Schneider General Manager

6/10 Okay

B.

Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent location, excellent breakfast. Room was more loke a 2 star hotel- not very clean, stained carpet, mildewy bathroom, septic smell in room, shower slow to drain. Looks like they have not replaced carpets or furniture for many many years. Adding a bed for a child xost $40 extra, which made for an expensive night. The breakfast and location almost made up for the 2 star room.
Stayed 1 night in Jul 2018
Response from General Manager on Jul 28, 2018
Dear B. Thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased that you enjoyed the stay in Potsdam. The informations about your impression will serve to improve our quality. In particular, we would be grateful to welcome you again as a guest at the Steigenberger Hotel you soon and remain with kind regards, Thomas Schneider General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service, food and location.
Stayed 5 nights in May 2018
Response from General Manager on Jun 9, 2018
Dear Anonymous, Thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased, that you have enjoyed the stay in Potsdam and our hotel and would be pleased, if you visit again our hotel. With best wishes and kindly regards from Potsdam, Norman Mark General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great for Potsdam
Stayed 1 night in May 2018
Response from General Manager on May 19, 2018
Dear Anonymous, Thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased, that you have enjoyed the stay in Potsdam and our hotel and would be pleased, if you visit again our hotel. With best wishes and kindly regards from Potsdam, Norman Mark General Manager

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on May 11, 2018
Dear Suresh, Thank you for your time to review your recent stay with us. We were happy to hear that you have enjoyed your stay in Potsdam and look forward to welcoming you back. Hopefully, you will visit us soon again. Kind regards, Norman Mark General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Everyone at the hotel was very nice and helpful. It is a convenient location for San Soucci.
Stayed 1 night in Apr 2018
Response from General Manager on Apr 14, 2018
Dear Anonymous Thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards from the Steigenberger Hotel Sanssouci Potsdam, Norman Mark General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. I would recommend to anyone. Breakfast was very good but in my opinion a bit too expensive
Stayed 1 night in Jan 2018
Response from General Manager on Jan 27, 2018
Dear Anonymous, Thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards , Norman Mark General Manager

8/10 Good

NP

Liked: Cleanliness, property conditions & facilities, room comfort
Good value and quiet stay in historic Potsdam
Comfortable, well-located hotel, with spacious and quiet rooms. Decor a bit tired. Good value
Stayed 1 night in Nov 2017
Dear NP Thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased, that you have enjoyed the stay in Potsdam and our hotel and would be pleased, if you visit again our hotel. With best wishes and kindly regards from Potsdam, Norman Mark General Manager

4/10 Poor

Gergana

Liked: Cleanliness
Disliked: Room comfort
Costs not clear on the website, Extra charges collected at the property for broken rollaway bed even if the reservation has been made and confirmed for 2 adults & 16 years old child. Extremely uncomfortable bedding (squeak rollaway bad and uncomfortable pillows).
Stayed 1 night in Nov 2017
Dear Gergana, Thank you so much for sharing your impressions with us. We are very sorry, that you were disapointed with your recent stay in our hotel. We will evaluate the critical points you mentioned with the responsible department. We would be glad to get a second chance. With best regards, Norman Mark General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good breakfast, not so good parking facility
Breakfast was good enough to keep another day running. The entrance of parking facility is so narrow and very dark which would make most of drivers hesitate going in. And the reception lady is not polite at all and she seems very inpatient.
Stayed 1 night in Sep 2017
Dear Anonymous We appreciate you taking the time to comment on your recent stay with us. We are delighted to hear that you have enjoyed your stay with us. We are designated to fulfill the high quality standards for guest services at Steigenberger and are sorry to read that our employees did not act appropriate. On this occasion we have already scheduled new trainings to improve their skills. It is our great aim to make every single guest feel comfortable and welcome while staying with us. We hope to welcome you soon again. Kind regards, Norman Mark General Manager

8/10 Good

michelle, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient hotel location to Palace and Town
Welcomed with apple juice. Need fan speed quicker in room for hot days. Pleasant outdoor breakfast area.
Stayed 1 night in Aug 2017
Response from General Manager on Sep 13, 2017
Dear michelle Thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards from the Steigenberger Hotel Sanssouci Potsdam Norman Mark General Manager

6/10 Okay

Ken, Newcastle Upon Tyne

Liked: Cleanliness, staff & service
Traditional hotel close to amenities
Positives. Very close to the San Souci parks and palaces as well as bars and restaurants. Easy 15 minute walk to Charlottenhof train station to get to Berlin and Schonefeld. Staff and breakfast were superb. Size of the rooms were generous. Negatives. Rooms a little outdated, carpets need to be replaced as they have that 'old carpet smell'. I'm annoyed that they denied my request for a quiet room (booked months in advance) but instead, probably had the noisiest room available with the street noise of people, delivery vehicles and the bells at 6am of the church nearby. Would have given a higher score if they respected my request.
Stayed 3 nights in Jul 2017
Response from General Manager on Aug 7, 2017
Dear Ken Thank you very much for your time to value your stay. We are very sorry that our hotel in Potsdam did not meet your expectations and particularly hope that this individual impression does not affect the Steigenberger overall picture. We hope that we may welcome you in another hotel of the Deutsche Hospitality group. Best wishes Norman Mark General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel close to Potsdam University
Nice and professional run Hotel. Benefits from great location with excellent restaurants just nearby. Nice staff. Free Wifi is very poor. Rooms are big but need more modern interior. Wellness and Spa area needs more modern style.
Response from Norman Mark on May 11, 2017
Dear Traveler, thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. Especially your comments and suggestions are very important to us. This will help us, to identify vulnerabilities and to improve the service quality of our house. We think it is right that you say us, what you think. Therefore thank you for your comments and we hope that you will visit us again, that we can show you a better quality. With best wishes and kindly regards from Potsdam, Norman Mark – General Manager

8/10 Good

HelenM, Botley Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and area
Pleasant Hotel in a good location - staff extremely helpful and charming and nothing was too much trouble. Don't know if it helped that I can speak German. The breakfast was very comprehensive and of a high quality - including the gluten free cereal and rolls. The beds were of a good quality if not a little hard for my own personal preference. We ended up here by accident , but am so glad that we did.
Response from Steigenberger Hotel Potsdam on Apr 15, 2017
Dear HelnenM, thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards from the Steigenberger Hotel Sanssouci Potsdam, Norman Mark – General Manager

10/10 Excellent

Helen R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World charm
A lovely hotel with old-world charm. Gracious staff. The location is excellent, between the Sans Souci Palace park and the old town. Easy to get to by city bus from the train station. Nice lunchtime special in the hotel's restaurant for 7.50 Euros. Wifi was decent.
Response from Steigenberger Potsdam on Apr 4, 2017
Dear Helen R., thank your for taking the time to review your recent stay at the Steigenberger Hotel Sanssouci Potsdam. We are delighted, that you have enjoyed the stay in Potsdam and our hotel and would be pleased, if you visit us again soon. Meanwhile we wish you all the best. Kind regards, Norman Mark - General Manager

4/10 Poor

Sandra, New York, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Time for a renovation is NOW not in 2018
I was looking forward to my stay at the Steigenberger Potsdam due to the reputation of the company and previous experiences in other cities, however this stay was a let down on so many levels, especially when it comes to cleanliness and comforts. The bathroom was in really bad shape, with way to much wear, mold and dirt for a 4 star property. The hallway carpet and hallway in general was really run down. The lovely front desk staff made up for some. However when told renovations are coming in 2018/19, that may be a little late.
Response from Norman Mark on Mar 15, 2017
Dear Sandra, Thank you so much for sharing your impressions with us. We are very sorry, that you were disapointed with your recent stay with us. We will evaluate the critical points you mentioned with the responsible department. We would be glad to get a second chance. With best regards, Norman Mark - General Manager

10/10 Excellent

Michelle, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, big room, great breakfast, central
Nothing was too much trouble, easy to reach from train station on tram 91, quiet and central to parks, shops, restaurants. Very enjoyable stay.
Response from Steigenberger Hotel Potsdam on Jan 9, 2017
Dear Michelle, thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards from the Steigenberger Hotel Sanssouci Potsdam, Norman Mark – General Manager

8/10 Good

Jan, Chichester England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character hotel
Response from Steigenberger Potsdam on Nov 25, 2016
Dear Jan, thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased, that you have enjoyed the stay in Potsdam and our hotel and would be pleased, if you visit again our hotel. With best wishes and kindly regards from Potsdam, Norman Mark – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 21, 2016
Liebe Gäste, schön, dass Sie sich in Potsdam und unserem Haus wohlgefühlt haben und mit Ihrer Bewertung weitergeben. Hierfür unseren herzlichen Dank an Sie verbunden mit dem Wunsch, Sie bald wieder im Steigenberger Hotel Sanssouci begrüßen zu dürfen. Mit herzlichen Grüßen aus Potsdam, Ihr Gastgeber Norman Mark – General Manager

10/10 Excellent

fung ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return
My stay in the hotel was absolutely pleasant. The staff are very helpful. The room is well decorated and elegant and the bed is comfy. We enjoyed the tasty breakfast in the courtyard very much. Sauna is another great highlight and we had a great time. Already looking forward to staying in this hotel again.
Response from General Manager on Sep 10, 2016
Dear guest, thanks for the review of your stay at Steigenberger Hotel Sanssouci Potsdam. We are delighted that you enjoyed the stay in Potsdam and our house. We are happy to pass on the compliment to our staff team and would be delighted to welcome you again as a guest in the Steigenberger Hotel you soon. Until then, we remain with kind regards from the Steigenberger Hotel Sanssouci Potsdam, Norman Mark – General Manager

8/10 Good

Paola

Liked: Cleanliness
Response from General Manager on Aug 25, 2016
Liebe Paola, schön, dass Sie sich in Potsdam und unserem Haus wohlgefühlt haben und mit Ihrer Bewertung weitergeben. Hierfür unseren herzlichen Dank an Sie verbunden mit dem Wunsch, Sie bald wieder im Steigenberger Hotel Sanssouci begrüßen zu dürfen. Mit herzlichen Grüßen aus Potsdam, Ihr Gastgeber Norman Mark – General Manager