2/10 Terrible
Martin
Apr 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, the worst hotel experience I've ever had. I stayed in one of the rooms on the lower ground floor, and it was in a small corridor by the cleaning/housekeeping room, so was extremely noisy all day from 07.00 until 5pm with banging and shouting, and singing.
The corridor has a tiled floor instead of the usual carpet, so made the noise even worse, whereas a carpet would muffle it.
There was an alarm going off in the boiler room for 24 hours overnight , so thst made sleepong even more difficult.
There were about 5 or 6 other rooms in here, as well as a noisy lift door, so it was constantly in use.
Inside the room, the TV was broken, WiFi signal to week to work, and the walls we scuffed, marked and scratched.
For some reason there is a telephone in the showery room, but no hook to hang a towel on. Additionally the shower cubicle leaks water out, and there is no bath mat/towel provided, so you have to step out of the shower onto wet slippery tiles.
Aldo the shower cubicle and relaon hsd a string stink of mould and drains.
It's ironic this is called 'Design hotel' as it is the design that has let it down, by not thinking about how poor design impacts the guest experience.
Martin
Stayed 3 nights in Apr 2024
