Started badly, overnight before arrival, hotel took incorrect deposit from my account, leaving me short of money and causing embarrassment paying a bill at my prior stop. Invited to check in online, did so and promised priority desk treatment on arrival - no priority desk, so join the queue! Otherwise, service and food good, room a good size and comfortable. Towels and bedding worn - past their best. Not a fan of online concierge, prevents the chance for immediate service, while you wait for a response. I didn’t get one, so cancelled the request. Overall, I would return if in Berlin, but would hope for a better experience.