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Close to the train station was a good location. We loved that it was so walkable to the main points of interest and close to the River bank park area. The main lobby bar was very nice to have a drink at the end of the day. Comfortable beds and great shower! Room was a nice size and modern. Lots of storage.
The loaction of the property was very unique everything was accessible quite easily the best part was transport. The bit I did not like was the pillow it was very uncomfortable.
Aneeq
Stayed 4 nights in Apr 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Apr 16, 2024
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.
6/10 Okay
Nidarsha
Travelled with family
Apr 12, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds weren't comfortable, towels provided looked and felt like rags and hotel didnt provide complementary shampoo and conditioner.
Nidarsha
Stayed 1 night in Apr 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Apr 15, 2024
Dear guest,Thank you very much for staying with us and your feedback. We are sorry that your stay wasn't 100% to your satisfaction. Right now we are installing new dispensers for shampoo & conditioner.We hope to welcome you again to proof, that we offer a perfect service.
Travelled as a solo traveller hotel was absolutely fantastic. Staff were so helpful and friendly with any questions. The free travel card was a huge bonus especially being so close to the HBF. Loved the hotel and Berlin I will be back very soon.
Only thing I would change is maybe I will ask next time for some extra pillows in the room as they are quite thin.
Thanks for a great few days away!
Jacob
Stayed 5 nights in Apr 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Apr 9, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
The hotel is 5 min walking from Berlin Central Station and therefore it is very well connected. Unfortunately, as for all the stations in the big cities, it may be a little unsafe at night. The hotel is clean, my room was spacious and the bed quite comfortable. Staff is friendly too. I may consider to get back in future.
ILENIA
Stayed 2 nights in Mar 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Apr 9, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
Response from IntercityHotel Berlin Hauptbahnhof team on Mar 12, 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We would be happy to welcome you again soon.
8/10 Good
Atsuko
Feb 25, 2024
Liked: Cleanliness
I appreciated the room was cleanness, spacious and comfortable. If I might raise some requests, I would get amenities about individual shampoo and conditioner and dryer in the room.
Atsuko
Stayed 1 night in Feb 2024
Response from Your IntercityHotel Berlin Hauptbahnhof on Feb 26, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
Had some issues at check in but we were a large group with a couple of different arrival dates. Hotel was very clean and breakfast great. Two minute walk to train station and for any tourists a one minute walk to where a lot of bus tours pick up.
Craig
Stayed 4 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Feb 29, 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.
Very clean and comfortable hotel in a very convenient location. Very helpful staff and friendly welcome. Would come back
Victoria
Stayed 2 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Feb 21, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
6/10 Okay
FRANCISCO JOSE TELES DE
Business traveller
Feb 19, 2024
Liked: Cleanliness
The staff was excellent! but the hotel has limited staff other than those at the reception and cleaners. There is no room service and an existing automat at the lobby is poor and expensive. Must confess I was impressed with the Staff but very disappointed with what I have been delivered for ca. 300 euros a day. With the same money I would be in a 4-5 stars hotel everywhere else in Europe.
FRANCISCO JOSE TELES DE
Stayed 1 night in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Feb 20, 2024
Dear Guest, thank you for your mainly positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
Definitely the worse hotel I’ve ever been.
To be honest it shouldn’t be named a ‘Hotel’, it’s more a kind of a low level youth hostel.
Rooms are small, old and dusty.
Bathroom are not to be spoken about.
Breakfast should also be avoided (45 min. before the official end time of breakfast you can’t find any bread or croissant and they just answer you that it’s finished).
The crazy thing is that this hotel is a step brother of the Steigenberger hotel but deferences are crazy.
It’s better to sleep at the Berlin Hauptbahnhof itself and not in this lousy ‘hotel’.
Avoid this Intetcity Hotel at all costs.
Jacob
Stayed 3 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Feb 14, 2024
Thank you for choosing our IntercityHotel for your stay in Berlin and for taking the time to tell us about your impressions. We will pass on your feedback to the responsible department and we would be pleased to convince you about us on your next stay in Berlin.
Clean and convenient, staff were friendly and helpful. Room and hotel perfectly adequate for a weekend break in Berlin. Most of the famous attractions are within walking distance and the train station is next door for further afield travel.
Ronan
Stayed 2 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Feb 13, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
Our stay at the IntercityHotel Berlin was comfortable and clean and the staff was very courteous during our stay.
The hotel is very close to trains shops and food.
The only inconvenience was a few of the wall plugs were not working but the hotel staff took care of that right away.
Hal
Stayed 2 nights in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 23, 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 12, 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.
8/10 Good
Roberta
Travelled with family
Jan 8, 2024
Disliked: Cleanliness
While the location was amazing for our needs - conveniently right near the main train station and a relatively short walk to Brandenburg gate - we were disappointed by the housekeeping. Two attempts were made to get our rooms cleaned and serviced. A previous occupant had left a lot of mud on the carpet near the window (hidden by the curtain.) We pulled back the curtain to discover/display the mess but it was never cleaned during our stay. In fact, two different times the room was serviced, toilet paper was not replaced, the shower gel was left empty and the tissue box stayed empty as well. Breakfast was great and the hotel staff seemed super nice but not sure what was going on with housekeeping. Good value for the price if you are not too concerned with the housekeeping aspect.
Roberta
Stayed 7 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 9, 2024
Dear guest,Thank you very much for staying with us and your mainly positive feedback. We will talk to our housekeeping team. Leaving dirt is a no go for us. We hope to welcome you again in the near future.
4/10 Poor
Alexander
Jan 5, 2024
Alexander
Stayed 3 nights in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof Team on Jan 9, 2024
Sehr geehrter Gast,Vielen Dank für Ihren Aufenthalt und Ihr Feedback. Wir würden uns freuen, Sie recht bald wieder bei uns begrüßen zu dürfen.
8/10 Good
Khairul Nizam
Jan 4, 2024
Khairul Nizam
Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 9, 2024
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again in the near future.
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 4, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
6/10 Okay
Nelson
Dec 30, 2023
Liked: Cleanliness, room comfort
Nelson
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 31, 2024
Dear Guest, thank you for your mainly positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
4/10 Poor
Kit sang
Dec 30, 2023
Kit sang
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 3, 2024
Dear guest,Thank you very much for staying with us and taking the time to give us a feedback. We are sorry to hear that your stay wasn't 100% to your satisfaction. We hope you come back in the near future so we can show you our perfect service.
10/10 Excellent
Michell
Dec 24, 2023
Michell
Stayed 7 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 27, 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.
10/10 Excellent
Maria del Socorro
Travelled with family
Dec 22, 2023
Liked: Amenities
Maria del Socorro
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Jan 31, 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
6/10 Okay
Kelvin
Dec 20, 2023
Kelvin
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 27, 2023
Dear Guest, thank you for your mainly positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
10/10 Excellent
Clive
Dec 19, 2023
Clive
Stayed 1 night in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 27, 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
6/10 Okay
Rolf
Dec 19, 2023
Rolf
Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof Team on Jan 9, 2024
Sehr geehrter Gast,Vielen Dank für Ihren Aufenthalt und überwiegend positives Feedback. Wir würden uns freuen, Sie recht bald wieder bei uns begrüßen zu dürfen.
10/10 Excellent
Raphael
Dec 18, 2023
Raphael
Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 27, 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
Great location, tidy and clean hotel and I had a great view of the railway line out the window. My only problem was the bed, in particular the pillows which were far too thin to be comfortable and wasn't able to sleep all the way through the night at all during my stay.
Robert
Stayed 4 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 18, 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.
4/10 Poor
Maria
Dec 15, 2023
The cleaning people stole cigarettes
Maria
Stayed 14 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 19, 2023
Dear guest,Thank you very much for staying with us and your feedback. We hope to welcome you again soon.
8/10 Good
David
Dec 5, 2023
David
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 19, 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.
10/10 Excellent
Jodie
Dec 4, 2023
Jodie
Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on Dec 19, 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.