Blackout drapes, soundproofing, rollaway beds, free WiFi
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Reviews of ibis Styles Hotel Berlin Mitte

2.5 out of 5
ibis Styles Hotel Berlin Mitte
Brunnenstr. 1-2, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 1000 reviews" "
Rating 8 - Good. 465 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Walleria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located with great transport options around. The staff were nice and helpful. The room was quiet and clean. I would recommend the property for fellow travellers. Great coffee shopping near to the hotel as well.
Stayed 3 nights in Feb 2024
Response from Bianca on Feb 25, 2024
Dear Walleria,thank you so much for this positive feedback!We are glad that you had such a wonderful stay here in Berlin and hope to welcome you soon again!Best regards, Bianca - Front Office

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun in Berlin
The hotel was in a great location and initial impressions very good. Rooms were spotless and comfortable. We booked a family room which was adjoining rooms so our teenage boys enjoyed their freedom and use of the TV 😀
Stayed 3 nights in Nov 2023
Response from Bianca on Dec 10, 2023
Dear Martin,it is a pleasure to hear that you and your family had such a great time here, thank you so much for your rating!We wish you blessed holidays in advance and hope to welcome you here again soon!Best regards, Bianca - Front Office

4/10 Poor

Imogen

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel is basic and does not provide some amenities in the room such as an iron and ironing board (without deposit) or a kettle. The plug sockets are not conveniently placed. That said the location is excellent and staff are helpful.
Stayed 3 nights in Nov 2023
Response from Bianca on Dec 10, 2023
Dear Imogen,thank you for your review.We are sorry that your stay with us did not meet your expectations.Please notice that we are a 2 star hotel so we may not offer the requested amenities in the rooms but our guests have the possibility to get them upon request 24/7 at the reception.Thank you for the compliments towards our team and we wish you happy holidays in advance.Best regards, Bianca - Front Office

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside qualities unique to the property & location. Both underground & tram are there stepping out of the lobby available. Awesome feature.
Stayed 3 nights in Nov 2023
Response from Bianca on Dec 10, 2023
Dear Mario,we are glad that you liked your stay here and that our location made it convenient for you.Best regards, Bianca - Front Office

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Bianca on Oct 14, 2023
Hi David,thank you so much for this great rating!Best regards,Bianca - Front Office

10/10 Excellent

Veysel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, small rooms
Stayed 2 nights in Aug 2023
Response from Bianca on Oct 14, 2023
Dear Veysel,thank you for this positive rating.For your next visit you can also choose a queensize room with more space and view to the "Rosenthaler Platz".Best regards,Bianca - Front Office

10/10 Excellent

Ana Sofia, Gosford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is close to public transport. Easy to get around. And close to main attractions There are a lot of options for dinner. The area get very busy a night but you won’t hear anything. Sound proof very good. Confortable bed, clean room, the only thing I add is a minibar
Stayed 2 nights in Sep 2023
Response from Bianca on Oct 7, 2023
Dear Ana Sofia,thank you so much for your positive rating.We are glad that you had a good time here and hope to see you soon again.Best regards, Bianca - Front Office

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were really friendly It is an economy hotel and does what it says on the can . It is well located and functional
Stayed 3 nights in Aug 2023

8/10 Good

Fatma

Liked: Staff & service
Amazing and very professional Staff loved how they treated and talked.10/10 for lovely Paolo. But the mattress was hurting my back, the sink kept on blocking….which made it very hard to brush my teeth. The shower water kept on coming out which made it very uncomfortable to have a shower incase it will flood the room. And we didn't get our room cleaned, even though the cleaners trolley was outside our room but was told that the lift was out of order which was a lie.
Stayed 2 nights in Aug 2023

10/10 Excellent

Angela

Stayed 2 nights in Aug 2023
Response from Bianca on Aug 13, 2023
Hi Angela,we appreciate your perfect rating, thank you!Best regards, Bianca - Front Office

6/10 Okay

Kristina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It’s okay. You get what you pay for! Me and a friend had a standard twin room. Very small room, not really anywhere to put anything, and no water/ tea & coffee facilities in the room. But if you just want somewhere to sleep for a couple of nights it’s okay. Decent location, very close to transport links and walking distance to some really good restaurants. You can walk to Alexanderplatz and get a direct train to the airport in 30 mins. Probably wouldn’t use again but it was clean, and the staff were very friendly.
Stayed 2 nights in Jul 2023
Response from Bianca on Jul 30, 2023
Dear Kristina,thank you for your feedback.As a 2 star hotel we do not have tea & coffee facilities in the room but we offer it for free in our lounge from 12 noon until 10 pm.We hope you had a good time in Berlin and would be glad to welcome you again.Best regards, Bianca - Front Office

8/10 Good

Chuan, Kenmore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Easy check in and out. Breakfast is so so, but the free coffee and water are huge plus! Location is great with many dining options, and not far from main tourist attractions.
Stayed 3 nights in Jul 2023
Response from Bianca on Jul 29, 2023
Dear Chuan,we are glad that you had a good time here and thank you for your rating.Best regards, Bianca - Front Office

4/10 Poor

DEBRA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay in an Ibis again. (2 times with same issues) I usually only comment if I have a great review but I was so disappointed with our room. Firstly it is like a voyeur and a clown got together to design this room. There was no wall between the bedroom and shower so if you are planning on staying with a friend or family member be prepared to be very uncomfortable with any privacy. Then there is a step for no apparent reason to the sink and shower and the shower door only opens outwards so when you try to step out after putting clothes on before you get out of shower you need to carefully step out so you do not fall down the step and the shower floor is extremely slippery. If you did decide to step out naked there is a mirror directly facing the area so that anyone on the bed can watch you awkwardly postioning yourself trying to put clothes on. or dry yourself. However the toilet is enclosed but the door opens inward and makes for an awkward movement to get out. The only 2 PowerPoints are at floor level, one next to far side of one bed with no room for a table. The air conditioner was terrible and smelt very badly. The carpets were worn and in bad need of shampooing. The wifi was constantly freezing. In a 4 day stay we put sign out out do not disturb but when we did leave off only our bin was emptied. Windows are not sound proofed. The only saving grace was the staff who were amazing. Friendly and helpful at all times and the location was fantastic.
Stayed 4 nights in Jul 2023
Response from Bianca on Jul 15, 2023
Dear Debra,thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry that the room design did not meet your expectations. Please notice that we also offer some rooms with a separated bathroom.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards, Bianca - Front Office

8/10 Good

Mae Lai

Travelled with partner
Liked: Cleanliness, staff & service
Highly recommend this hotel just for the location alone, it’s very convenient and you can get around Berlin easily. The U-Bahn and trams is literally beside the hotel. Loads of restaurants, pubs and shops bear the hotel too which is handy. The staff were really friendly and informative and you also get free tea and coffee after 12pm in the main lobby. The price to stay here per night is affordable especially with it being in the city centre and in a great location. We had good views from our hotel room and good facilities like A/C, wifi, TV (no Netflix and every channel was in German) and a hairdryer. The cons about our stay were: The room had a funky smell to it like as if someone had farted, the smell would appear randomly throughout our stay, we suspect it’s from the vents. The room was not the cleanest, the toilet bowl was dirty and stained brown and there was an empty sprite bottle underneath the bed. The room size was standard and the double bed took up a lot of space so our bags being on the floor would get in our way sometimes - wish there were cupboards to put your stuff away. Would have liked a kettle in the room with tea/coffee or even an iron and ironing board. The pillows weren’t the best, they lost shape and bunched up after the 2nd day and it was pretty uncomfortable to lie on. The shower is open so if someone is lying on the bed, they can see you coming out of the shower so just be weary of that. We give this hotel 3/5. Would definitely stay here again :)
Stayed 3 nights in Jun 2023
Response from Bianca on Jul 15, 2023
Dear Mae Lai,thank you so much for taking the time to share your experiences. Please notice that we are a 2 star hotel that is why we do not offer kettle and iron in the rooms but only at the reception.We apologize for any other inconveniences and will try our best to get 5/5 from you on your next visit.Best regards, Bianca - Front Office

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great central location and although situated in a busy intersection, our room was very quiet. It is a walkable area with many top destinations within walking distance, just look at a map! But if not up for walks, the U-Bahn was outside the door, S-Bahn station as well. Restaurants, bars, coffee, all close by. I will stay there again.
Stayed 5 nights in Jun 2023
Response from Bianca on Jul 15, 2023
Dear Peter,thank you for this great review! We look forward to welcome you here again!Best regards, Bianca - Front Office

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location in a lively part of the city but still quiet inside.
Stayed 3 nights in Apr 2023
Response from Bianca on May 13, 2023
Dear Rob,we are glad that you liked your stay with us and thank you for 5/5!Best regards,Bianca - Front Office

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and accommodating
The staff were very friendly, the room was comfortable and clean, and overall vibe was fantastic.
Stayed 3 nights in Dec 2022

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , easy to get to everything we wanted to see and visit. Some noise from outside but none from neighbouring rooms.
Response from Bianca on Dec 10, 2022
Dear Joanne,thank you so much for your review!Best regards,Bianca- Front Office

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Bianca on Dec 10, 2022
Hi David,thank you for this great rating!

8/10 Good

Ing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, location is good with lots of restaurant options and within one hour of the airport.
Stayed 3 nights in Nov 2022
Response from Bianca on Dec 10, 2022
Dear Ing,thank you for your positive feedback!

10/10 Excellent

Al-Ameen

8/10 Good

Rodolfo, Chandler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. You can rent a bike from the hotel and go around the city. And the metro and tram is right next to it.
Stayed 6 nights in Sep 2022
Response from Bianca on Oct 22, 2022
Dear Rodolfo,thank you for your positive feedback.We are glad that you had a good time here in Berlin.Best regards, Bianca - Front Office

10/10 Excellent

Kasoka

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 13 nights in May 2022
Response from Bianca on Jun 20, 2022
Dear Kasoka, thank you for your great rating! Best regards, Bianca - Front Office

10/10 Excellent

Gustavo Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Ibis
Very friendly staff, superb location just next to the U station, well connected.
Stayed 4 nights in May 2022

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Take a Pass
This was not listed as a no-frills location, but it sure felt that way. There weren’t even drinking glasses in the room, not to mention the bottled water I received at all five of the other hotels I visited. I found it hard to see the uneven floor leading to the sink and shower because there was no color or pattern variation in the flooring. It may have been hip and trendy, but it was also dangerous and I tripped on it several times. The cleaner took my personal towel that I brought to save the hotel towels from hair dye stains and staff couldn’t recover it for me. All they offered in recompense was to let me USE one of theirs. It was also hot, noisy and extremely cramped, not what I expect when paying in excess of 100 Euros per night. Don’t choose this hotel if you have another choice.
Stayed 3 nights in Apr 2022

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Cute hotel, clean and bright. Good covid measures in place. Room was comfortable and it was very convenient location. Would stay again
Stayed 3 nights in Nov 2021

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, price
Stayed 3 nights in Oct 2021

6/10 Okay

Gil

Liked: Cleanliness
Stayed 3 nights in Sep 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value - Get Breakfast Next Door
Good value for price. Instead of paying for the hotel breakfast I went next door to a self-serve cafeteria. Nice selection and could sit outside a watch the people in the plaza.
Stayed 3 nights in Aug 2021

10/10 Excellent

Assaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Elke

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything was wonderful aside from the Wifi service in the room. The signal was incredibly weak and often lost connection on all of my devices.
Stayed 3 nights in Mar 2020

8/10 Good

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good location and so close to public transport , lots of places to eat and pubs near by. the rooms were big enough and comfortable
Stayed 3 nights in Oct 2019

8/10 Good

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I didn't like the location. Noisy street outside. No Aircon too, had to open the window. very basic hotel, but clean.
Stayed 3 nights in Oct 2019

10/10 Excellent

Chirag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and excellent breakfast. Rooms are quiet once inside and a good size.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with small room
The hotel is quite convenient with a u barn line and tram line right in front of the hotel. Easily accessible to the Central station via tram. However the room is awkwardly designed. There is minimum space to put your luggage or even toiletries in the toilet. Probably it is more suitable for single than double or twin sharing ( the bed is very comfortable despite the room size ) The hotel offers complimentary beverages ( coffee & tea) and light snack ( croissant) during the day which was so generous, especially nice after a day out in the cold. Services was excellent. I would like to specially thank Services staff Tareq for his attentiveness and initiative when attending to us.
Stayed 2 nights in Dec 2019

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location right next to trendy restaurants, bars, boutiques and the metro. Close walk to landmarks. Very friendly and helpful staff. Only negative is that the walls are on the thin side.
Stayed 2 nights in Sep 2019
Response from Nadeia on Nov 5, 2019
Dear Guest, thank you for choosing our hotel and your last stay at the Ibis Styles Berlin Mitte. We are really glad abot it , that you had a great time here. Our doors will still open for your next visit and we wish you an fantastic time. Best wishes from Berlin, Nadeia

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely staff. Very helpful! Breakfast was amazing!
Stayed 3 nights in Sep 2019
Response from Nadeia on Nov 5, 2019
Dear Guest, thank you very much for choosing our hotel and for your great review. It has been a pleasure to have so nice guest in our hotel. Our team would like to thank you for rating us. We look forward to another visit from you and wish you a fantastic time. Best wishes from Berlin, Nadeia

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Excellent family hotel. In the heart of the action , but completely sound proof. Breakfast is excellent value.
Stayed 3 nights in Aug 2019

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and good central location. Helpful and friendly staff.
Stayed 1 night in May 2019

8/10 Good

Varda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good location near many retaurents train,tram,bus ,very good breakfast,clean roon and confortble beds. I will come again for sure.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty disappointed
Rooms are small. The interior design isn't user friendly (I'd say "stupid" if I can be less polite) at all. The unnecessary separation of toilet, lavatory and shower stand looks and feels uncomfy. The extra step was not safe for elderlies in our group. The bed frames are coated with dust... The only advantage is the location for sure.
Stayed 3 nights in May 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Berlin
Hotel was very good
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Didn't have my reservation.
They didn't have my reservation. I had to find another hotel. What more is there to say? I paid them but was unable to stay there.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Why charge for English Breakfast tea bags at the lobby coffee and tea station . These should have been provided as a matter of course all day.
Stayed 3 nights in Mar 2019