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Reviews of Holiday Inn Express Berlin City Centre, an IHG Hotel


Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1006 reviews" "
Rating 8 - Good. 460 out of 1006 reviews" "
Rating 6 - Okay. 73 out of 1006 reviews" "
Rating 4 - Poor. 22 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated in a quiet area, but felt safe at all times. Numerous bars and restaurants are close by, and attractions are within walking distance from the hotel. The staff were very friendly and helpful. Breakfast was standard continental but was fresh and plenty of choice.
Stayed 3 nights in Mar 2024

10/10 Excellent

sune alving

Stayed 3 nights in Jan 2024

10/10 Excellent

Sean

Travelled with family
Stayed 2 nights in Jan 2024
Response from Jens Meißner,General Manager on Feb 16, 2024
Vielen Dank und vielleicht bis bald wieder in Berlin

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Berlin City Centre on Dec 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

8/10 Good

Terry

Stayed 6 nights in Dec 2023
Response from Jens Meißner,General Manager on Feb 16, 2024
Vielen Dank

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated in a central area of Berlin and was easy to get to. The hotel is clean and comfortable and good value for money
Stayed 4 nights in Nov 2023
Response from Reservations on Dec 1, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

8/10 Good

Gert

Stayed 7 nights in Nov 2023

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service
Great service..Friendly helpful Staff Not too impressed with the breakfast but good overall value for money
Stayed 4 nights in Oct 2023
Response from Reservations on Nov 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very polite and helpful. They even spoke Spanish which was very helpful!
Stayed 1 night in Oct 2023
Response from Reservations on Nov 27, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

8/10 Good

MARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Oct 2023
Response from Reservations on Oct 24, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reservations on Oct 24, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

8/10 Good

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Requires transit or Uber/cab to get to most "downtown" dining. Worth the rate and quiet location to come to after experiencing other parts of Berlin.
Stayed 3 nights in Sep 2023
Response from Reservations on Oct 18, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

CHRIS, LONG BEACH

Stayed 3 nights in Sep 2023
Response from Reservations on Nov 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

dory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on Oct 18, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 5 nights in Sep 2023
Response from Reservations on Sep 29, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

10/10 Excellent

Joanna

Stayed 3 nights in Sep 2023
Response from Reservations on Oct 18, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

Micaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great breakfast.
Stayed 3 nights in Sep 2023
Response from Reservations on Sep 25, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reservations on Sep 22, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre

8/10 Good

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms, though smaller than we expected, were comfortable. The reception desk staff were very friendly. We had a couple of small glitches with the room and they were promptly attended to. The hotel location was close to a number of attractions.
Stayed 5 nights in Sep 2023
Response from Reservations on Sep 20, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

10/10 Excellent

JACKSON

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff. So helpful. Perfect!!!
Stayed 2 nights in Sep 2023
Response from Dana Zaviskova on Sep 13, 2023
Dear Jacksonthank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location! 2 things to address- we had someone smoking on our floor and we could smell it in the rooms. The women at the front were not overly friendly or helpful however there was one gentleman that was attentive and nice to look into our concerns.
Stayed 4 nights in Aug 2023
Response from Dana Zaviskova on Sep 7, 2023
Dear erika, Thank you for your feedback, we are glad that you liked it and we hope to visit us again. We will try to improve everything.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While some things were easily walkable to, a lot of tourist attractions were quite a distance from the hotel.
Stayed 1 night in Aug 2023
Response from Dana Zaviskova on Aug 31, 2023
Dear Anthony, We appreciate your kind words and we will be glad if you visit us againreservations manager

10/10 Excellent

Ka Cheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good affordable hotel in convenient location near the Annhalter station, included breakfast is good quality and staff are very helpful. There is a grocery store right across the street.
Stayed 3 nights in Aug 2023
Response from Dana Zaviskova on Aug 31, 2023
Dear Ka , We appreciate your kind words and we will be glad if you visit us againReservations Manager

8/10 Good

tuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 24 hour water and coffee station in the lobby would make it 5 stars excellent.
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on Aug 28, 2023
Dear Tuong , thank you for your positive feedback. There is in all guest rooms the coffee station available. Reservation

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre and number of underground stations. Great breakfasts, useful left luggage facility after checking out and very helpful staff.
Stayed 6 nights in Aug 2023
Response from Dana Zaviskova on Aug 28, 2023
Dear Thomas, thank you for your positive rating. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.

10/10 Excellent

Leposava Lepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really well located, the staff were super helpful and the morning buffet breakfast was top notch! I would highly recommend this hotel for a stay in Berlin!
Stayed 5 nights in Aug 2023
Response from Tatiana Patino on Aug 18, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced for well located city hotel. Free breakfast a bonus. 5 min walk to 2 stations and would recommend as a good hotel to stay in
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on Aug 15, 2023
Dear Sean, thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Different healthy options. Roy Perez was extremely helpful… very good customer service.
Stayed 1 night in Aug 2023
Response from Dana Zaviskova on Aug 15, 2023
Dear Lourdes thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

8/10 Good

Jorge, SAINT-LAURENT

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well localized and close to the main Berlin attractions and to metro/bus. Room not to big but enough for the needs.
Stayed 4 nights in Jul 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear Jorge, thank you for your feedback . We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. . We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Polite staff. Good buffet breakfast. Very close to many trains. Easy to get around town comfortable bed and very quiet at night. I would recommend to other to stay here
Stayed 5 nights in Aug 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear JeremyDear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regards

8/10 Good

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first receptionist was kind no welcoming But after some talk our checking was solved Something to improve . No laundry . No a lot variety in the breakfast . Our room was in the 3rd floor - no to much area to walk
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear LilianThank you for taking the time to rate our accommodation. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. We are looking forward to welcome you again as our guestKind regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking spaces. Nice and clean and quiet.
Stayed 3 nights in Jul 2023
Response from Tatiana Patino on Aug 3, 2023
Dear Karen,Thank you for taking the time to rate our accommodation. Our parking has two floors and 105 parking spaces. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,

2/10 Terrible

INESSA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Tatiana Patino on Aug 3, 2023
Dear Inessa,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation. We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were not replaced - they were wet all the time Room very small
Stayed 2 nights in Jul 2023
Response from Tatiana Patino on Aug 3, 2023
Dear Sandra,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation.Our rooms are all 18sqm in size and functionally designed for short city trips. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are intended for a short trip to the capital.We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast had a good assortment and even had gluten free options. Clean and modern facility.
Stayed 2 nights in Jul 2023
Response from Dana Zaviskova on Jul 28, 2023
Dear Heather Thank you for your feedback, and we look forward to your next visit. reservation

10/10 Excellent

Jacek

Business traveller
Liked: Cleanliness, staff & service
Everything was okay.
Stayed 1 night in Jul 2023
Response from Dana Zaviskova on Jul 26, 2023
Thank you for your review and we look forward to seeing you again

6/10 Okay

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Dana Zaviskova on Jul 26, 2023
Dear Dave, Thank you for your rating and we hope you will give us a chance to improve you in the future.

10/10 Excellent

William

Travelled with group
Liked: Staff & service, property conditions & facilities
Great access to Public Transit! Staff was wonderful. Only wish they had a fridge in room
Stayed 3 nights in Jul 2023
Response from Jens Meißner,General Manager on Jul 20, 2023
Sorry to hear that you miss a fridge which ist not a standard at Holiday inn Express. Butty happy to yearthat you enjoy your stay.

10/10 Excellent

Carlos, Bayamon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome, room were nice and clean!
Stayed 4 nights in Jul 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Thank you, we will share your comments with the team

10/10 Excellent

Sathish

Travelled with family
Very clean. Located in the center city with parking! Good breakfast buffet and friendly staff.
Stayed 1 night in Jul 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Many thanks for sharing your thoughts.

4/10 Poor

Basil

Stayed 6 nights in Jun 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
I would like to start by apologizing to you for not meeting yourexpectations. We strive to make each stay as pleasant and comfortable aspossible, and we will use your comments order toprovide a better experience in the future.I hope you will give us a chance by staying with us again to show you thatyour unsatisfactory stay was an exception.Again, thank you for sharing your comments.Jens MeißnerGeneral Manager

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff does a great job.
Stayed 4 nights in Jun 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Thank you, we will share your positive Feedback with the team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dana Zaviskova on Jul 26, 2023
Dear Guest Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre

4/10 Poor

Sagar

Disliked: Staff & service
Stayed 4 nights in May 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Dear Sagarplease let us now why you are not so happy with your stay. We strive to make each stay as pleasant and comfortable aspossible, and would use your comments order toprovide a better experience in the future.

10/10 Excellent

Brooke

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Thank you Brooke

10/10 Excellent

Bowei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is easy to walk around.
Stayed 2 nights in May 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Thank you

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
Very clean. Great location. Awesome breakfast.
Stayed 6 nights in May 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Would be great to welcome you again.

2/10 Terrible

Prince khalid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are very bad and uncooperative they have rudeness in dealing
Stayed 3 nights in May 2023
Response from Katrin on May 19, 2023
Dear Mr. Khalid,i am really sorry to read that you had such a bad experience with somebody of our staff.It would be really helpful to hear more details of what was the matter.If you like you can contact me directly in the hotel.kind regards

10/10 Excellent

William Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent and rooms were very clean
Stayed 5 nights in May 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a convenient location
Stayed 2 nights in May 2023