All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is well situated in a quiet area, but felt safe at all times. Numerous bars and restaurants are close by, and attractions are within walking distance from the hotel. The staff were very friendly and helpful. Breakfast was standard continental but was fresh and plenty of choice.
Mark
Stayed 3 nights in Mar 2024
10/10 Excellent
sune alving
Jan 27, 2024
sune alving
Stayed 3 nights in Jan 2024
10/10 Excellent
Sean
Travelled with family
Jan 23, 2024
Sean
Stayed 2 nights in Jan 2024
Response from Jens Meißner,General Manager on Feb 16, 2024
Vielen Dank und vielleicht bis bald wieder in Berlin
10/10 Excellent
Philip
Dec 22, 2023
Philip
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Berlin City Centre on Dec 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
8/10 Good
Terry
Dec 13, 2023
Terry
Stayed 6 nights in Dec 2023
Response from Jens Meißner,General Manager on Feb 16, 2024
Hotel is situated in a central area of Berlin and was easy to get to. The hotel is clean and comfortable and good value for money
Richard
Stayed 4 nights in Nov 2023
Response from Reservations on Dec 1, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
8/10 Good
Gert
Nov 24, 2023
Gert
Stayed 7 nights in Nov 2023
8/10 Good
Ron
Travelled with family
Nov 7, 2023
Liked: Cleanliness, staff & service
Great service..Friendly helpful Staff
Not too impressed with the breakfast but good overall value for money
Ron
Stayed 4 nights in Oct 2023
Response from Reservations on Nov 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
The front staff was very polite and helpful. They even spoke Spanish which was very helpful!
Michael
Stayed 1 night in Oct 2023
Response from Reservations on Nov 27, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Very good hotel. Requires transit or Uber/cab to get to most "downtown" dining.
Worth the rate and quiet location to come to after experiencing other parts of Berlin.
Alex
Stayed 3 nights in Sep 2023
Response from Reservations on Oct 18, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
10/10 Excellent
CHRIS, LONG BEACH
Oct 11, 2023
CHRIS
Stayed 3 nights in Sep 2023
Response from Reservations on Nov 27, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
10/10 Excellent
Joanna
Sep 26, 2023
Joanna
Stayed 3 nights in Sep 2023
Response from Reservations on Oct 18, 2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
The rooms, though smaller than we expected, were comfortable. The reception desk staff were very friendly. We had a couple of small glitches with the room and they were promptly attended to.
The hotel location was close to a number of attractions.
K
Stayed 5 nights in Sep 2023
Response from Reservations on Sep 20, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Jacksonthank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Great location!
2 things to address- we had someone smoking on our floor and we could smell it in the rooms.
The women at the front were not overly friendly or helpful however there was one gentleman that was attentive and nice to look into our concerns.
Erika
Stayed 4 nights in Aug 2023
Response from Dana Zaviskova on Sep 7, 2023
Dear erika, Thank you for your feedback, we are glad that you liked it and we hope to visit us again. We will try to improve everything.
Good affordable hotel in convenient location near the Annhalter station, included breakfast is good quality and staff are very helpful. There is a grocery store right across the street.
Ka Cheung
Stayed 3 nights in Aug 2023
Response from Dana Zaviskova on Aug 31, 2023
Dear Ka , We appreciate your kind words and we will be glad if you visit us againReservations Manager
Close to city centre and number of underground stations. Great breakfasts, useful left luggage facility after checking out and very helpful staff.
Thomas
Stayed 6 nights in Aug 2023
Response from Dana Zaviskova on Aug 28, 2023
Dear Thomas, thank you for your positive rating. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.
This place was really well located, the staff were super helpful and the morning buffet breakfast was top notch! I would highly recommend this hotel for a stay in Berlin!
Leposava Lepa
Stayed 5 nights in Aug 2023
Response from Tatiana Patino on Aug 18, 2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Very reasonably priced for well located city hotel. Free breakfast a bonus. 5 min walk to 2 stations and would recommend as a good hotel to stay in
Sean
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on Aug 15, 2023
Dear Sean, thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Breakfast was very good. Different healthy options. Roy Perez was extremely helpful… very good customer service.
Lourdes
Stayed 1 night in Aug 2023
Response from Dana Zaviskova on Aug 15, 2023
Dear Lourdes thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
8/10 Good
Jorge, SAINT-LAURENT
Travelled with family
Aug 7, 2023
Liked: Cleanliness, staff & service, amenities
Well localized and close to the main Berlin attractions and to metro/bus. Room not to big but enough for the needs.
Jorge
Stayed 4 nights in Jul 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear Jorge, thank you for your feedback . We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. . We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.
The hotel was very nice. Polite staff. Good buffet breakfast. Very close to many trains. Easy to get around town comfortable bed and very quiet at night. I would recommend to other to stay here
Jeremy
Stayed 5 nights in Aug 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear JeremyDear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regards
The first receptionist was kind no welcoming
But after some talk our checking was solved
Something to improve
. No laundry
. No a lot variety in the breakfast
. Our room was in the 3rd floor - no to much area to walk
Lilian
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on Aug 8, 2023
Dear LilianThank you for taking the time to rate our accommodation. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. We are looking forward to welcome you again as our guestKind regards
Not a lot of parking spaces. Nice and clean and quiet.
Karen
Stayed 3 nights in Jul 2023
Response from Tatiana Patino on Aug 3, 2023
Dear Karen,Thank you for taking the time to rate our accommodation. Our parking has two floors and 105 parking spaces. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,
Dear Inessa,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation. We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre
Towels were not replaced - they were wet all the time
Room very small
Sandra
Stayed 2 nights in Jul 2023
Response from Tatiana Patino on Aug 3, 2023
Dear Sandra,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation.Our rooms are all 18sqm in size and functionally designed for short city trips. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are intended for a short trip to the capital.We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre
Response from Jens Meißner,General Manager on Jul 18, 2023
Thank you, we will share your comments with the team
10/10 Excellent
Sathish
Travelled with family
Jul 13, 2023
Very clean. Located in the center city with parking! Good breakfast buffet and friendly staff.
Sathish
Stayed 1 night in Jul 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Many thanks for sharing your thoughts.
4/10 Poor
Basil
Jul 5, 2023
Basil
Stayed 6 nights in Jun 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
I would like to start by apologizing to you for not meeting yourexpectations. We strive to make each stay as pleasant and comfortable aspossible, and we will use your comments order toprovide a better experience in the future.I hope you will give us a chance by staying with us again to show you thatyour unsatisfactory stay was an exception.Again, thank you for sharing your comments.Jens MeißnerGeneral Manager
Dear Guest Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
4/10 Poor
Sagar
Jun 2, 2023
Disliked: Staff & service
Sagar
Stayed 4 nights in May 2023
Response from Jens Meißner,General Manager on Jul 18, 2023
Dear Sagarplease let us now why you are not so happy with your stay. We strive to make each stay as pleasant and comfortable aspossible, and would use your comments order toprovide a better experience in the future.
The hotel staff are very bad and uncooperative they have rudeness in dealing
Prince khalid
Stayed 3 nights in May 2023
Response from Katrin on May 19, 2023
Dear Mr. Khalid,i am really sorry to read that you had such a bad experience with somebody of our staff.It would be really helpful to hear more details of what was the matter.If you like you can contact me directly in the hotel.kind regards