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Reviews of Holiday Inn Berlin City East - Landsberger Allee, an IHG Hotel


Reviews

7.2

Good

Rating 10 - Excellent. 50 out of 283 reviews" "
Rating 8 - Good. 117 out of 283 reviews" "
Rating 6 - Okay. 67 out of 283 reviews" "
Rating 4 - Poor. 27 out of 283 reviews" "
Rating 2 - Terrible. 22 out of 283 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Silas

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2022
Response from Manja Uhlmann on Oct 14, 2022
Dear Silas,Thank you for your feedback. We would like to apologize for this inconvenience.Nevertheless, we hope for a second chance. Kind regardsManja Uhlmann

10/10 Excellent

Amarendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manja Uhlmann on Sep 28, 2022
Dear Amarendra,perfect, that you felt comfortable with us and had a pleasant stay.It will be great to welcome you again in your next trip to Berlin.Best regards your Manja Uhlmann

2/10 Terrible

Quraish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from mk on Jul 1, 2022
Dear Quraish, we thank you very much that you took the time to write a review about your recent stay. We are very pleased to receive positive feedback but we also pay attention to the critical points, because it is important for us to improve continuously . We hope that we can welcome you again. Best regards from Berlin Marcel Kübscholl, Cluster General Manager

2/10 Terrible

KG, Washington, DC

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is absolutely despicable. The staff here is incredibly unprofessional. Housekeeping knocks on your door daily at 8am, and will knock once and enter, and even not knock at all and enter your room! There is signage everywhere encouraging you to keep track of your valuables as theft is a possibility. We were held hostage when checking out because we left our room untidy! How ridiculous is this! When one stays in a hotel, and housekeeping is included, it is expected that your space will be cleaned. Especially considering, if theft is ramped throughout the hotel, housekeeping could be the culprits, so we most certainly declined housekeeping throughout our stay. Do yourself a favor, and don't book. There are other hotels within this price range in better locations.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
It’s a normal hotel, suitable for people within limited budget. It takes 30mins to city center. But it is convenient to Berlin east wall. There are no decent restaurants surrounded. We just stayed a night here.
Stayed 1 night in Nov 2019
Response from MK on Dec 5, 2019
Dear guest, thank you for taking your time to give us an impression from your experiences during your stay with us. We are pleased to read, that you´ve had agood stay with us, and it would be nice to welcome you again. All the best from Berlin Marcel Kübscholl, Cluster General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for us was good-nice spacious room, very comfortable beds, especially after the marathon, access to tram good-nice place to stay for reasonable price in Berlin
Stayed 2 nights in Sep 2019
Response from MK on Oct 7, 2019
Dear guest, we are pleased that we were the optimal starting point for a beautiful short vacation in Berlin in the context of the Berlin Marathon, and that you felt comfortable with us. Thank you very much for your visit and your evaluation. We will be happy to welcome you back soon. Best regards from Berlin Marcel Kübscholl, Resident Manager

8/10 Good

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
2 Days at Berlin
Nice value for the price you pay. It is a little far away from the city center but still in a good location, very well connected by public transportation, nice rooms. The service at the reception is terrible, basically is non-existent.
Stayed 2 nights in Aug 2019
Response from Manja Uhlmann on Sep 27, 2019
Dear Rafael, we thank you very much that you have taken the time to evaluate our hotel. We are very pleased to receive positive feedback but we also paying attention to the critical voices, because it is important for us to improve continuously. We hope that we can welcome you again. Regards Manja Uhlmann

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great but their was an issue with the shower in the room, as it was impossible to control the temp of the water it would swing from too hot to too cold at random.
Stayed 4 nights in Aug 2019
Response from Manja Uhlmann on Sep 6, 2019
Dear Guest, thank you for being our guest and for taking the time to leave one review. We hope, that you had a great stay and have seen a lot from Berlin. The aspects you have mentioned does not meet our standard and will be checked internally with the relevant department. It will be nice to welcome you again on your next trip to Berlin. Regards Manja Uhlmann

10/10 Excellent

Haf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and so clean and amazing staff service
Stayed 1 night in Aug 2019
Response from MK on Aug 20, 2019
Dear Haf, Thank you for your positiv feedback. We are happy to read that you especially enjoyed our rooms and our friendly staff service a lot. We hope that you had a pleasant stay and we would be very happy to welcome you again. Best regards from Berlin Marcel Kübscholl, Resident Manager

8/10 Good

Valeriua

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from MK on Aug 20, 2019
Dear Valeriua, thank you taking the time to give us an impression from you experiences during your stay with us. We hope that you enjoyed your accommodation and it would be nice to welcome you again. Best regards from Berlin Marcel Kübscholl, Resident Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019
Response from Manja Uhlmann on Jul 3, 2019
Dear Traveler, thank you very much for your feedback. We apologize for this inconvenience. We still hope for another chance. Best regards Manja Uhlmann

8/10 Good

Jui

Liked: Cleanliness, staff & service
Average
The rooms were quite spacious and clean. The shower spray however did not work well and was struggling to have a proper bath with the low pressure of the shower spray and the continuous automatic change in water temperature while showering.
Stayed 2 nights in Jun 2019
Response from marie on Jun 12, 2019
Hello Jui, Thank you for being our guest and taking the time to give us your feedback. We are happy to read that you enjoyed your stay with us. Thank you for your helpful advice regarding shower quality. We have forwarded this suggestion to our technicians, who are now taking care of it. We would be happy to welcome you back soon. Your Marie Zeitz

6/10 Okay

Martha Koketso Zandile

I did'nt feel at home.
There was nothing amazing about the hotel it was not bad though. The furnisher is old, they don't change the sheets. For amenities like coffees etc, they give powder milk only. In the bathroom they had nice amenities. No iron just iron room on floor 7th floor. The iron room door wouldn't open so I ended upmaking a plan and using hair dryer on my clothes.First night they checked me in a room that stank like hell. Reception promised to send someone to come help but never did. I didn't sleep a wink, I had to open the window the whole night because of the smell and it was cold. They were not remorseful the next morning, they just moved me to a different room. I stayed here for 4 nights.
Stayed 4 nights in May 2019
Response from Marie Zeitz on Jun 4, 2019
Dear Martha Koketso Zandile, thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately, you didn’t enjoy it to 100 %. Therefore, we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show you our improvements. Best regards Marie Zeitz

2/10 Terrible

Quintus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Avoid at all Cost!
This was by far the worst hotel I've stayed in for about 20 years. I expected much more from Holiday Inn, but was bitterly disappointed. The staff are very friendly and I can't fault them, but everything else was extremely below par. The restaurant was closed and we had to go eat (checked in at 21:00) at a little pub to the back of the hotel where the menu was poor and the service was extremely poor and unfriendly. The shower kept fluctuating drastically from bitterly cold to extremely hot. The beds were very uncomfortable with the pillows way too soft and the mattress as such that it was difficult not to roll of either side. Will definitely never go back to that hotel which is a shame as we have always been big supporters of the Holiday Inn group.
Stayed 2 nights in May 2019
Response from Marie Zeitz on May 22, 2019
Dear , Thank you for your stay and for the rating. We are very sorry that you did not feel comfortable with us. The aspects you have mentioned do not meet our standard and will be discussed internally with the relevant departments. We hope you will give us a second chance, so that we can convince you in all points. Best Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Close proximity to tram stop Friendly reception staff Poor quality towels One light and socket didn't work Conditioner was not replenished Room quite dated
Stayed 3 nights in Apr 2019
Response from Marie Zeitz on May 7, 2019
Dear guest, we thank you very much that you have taken the time to evaluate our hotel. We are very pleased to receive positive feedback but we also paying attention to the critical voices, because it is important for us to improve continuously. We hope that we can welcome you again. Regards Marie Zeitz

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is very close to a serval tram stations which run regularly. It’s in a nice quiet area. The staff are very helpful and easy to approach. The beds are very comfortable and the room as clean, however I felt the hotel could have offered more in the way of tea bags instead of once of each flavour, also more amenities e.g lotions. However overall nice affordable hotel.
Stayed 4 nights in Apr 2019
Response from Marie Zeitz on Apr 29, 2019
Dear guest , Thank you for your rating. Positive answers always make us very happy, and we are especially pleased that you could take home pleasant impressions of your stay at the hotel. We hope to welcome you again as a guest in our hotel in the foreseeable future. Yours Marie Zeitz

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
King bed was requested and what we got is 2 seperated beds, and they were totally uncomfortable
Stayed 1 night in Apr 2019
Response from Marie Zeitz on Apr 16, 2019
Dear guest, we thank you very much that you have taken the time to evaluate our hotel. We are very pleased to receive positive feedback but we also paying attention to the critical voices, because it is important for us to improve continuously . We hope that we can welcome you again. Regards Marie Zeitz

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here!!!
First night I asked to change room, because of bedbug bites. New room wasn't much of improvement. Very dirty rooms, very old and unsanitary bathrooms. Carpet is so dirty, if you walk barefooted, your feet get dirty. They don't provide any slippers. This hotel should be classified as CHEAP MOTEL with Hotel Prices!!
Stayed 3 nights in Apr 2019
Response from Marie Zeitz on Apr 16, 2019
Dear guest, thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately you didn’t enjoy it to 100 %. Therefore we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show your our improvements. Best regards Marie Zeitz

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very helpful staff. Affordable section of East Berlin. Excellent access to public transportation within a few meters of the tram/light rail. An upgrade to the gym/fitness center is definitely needed though...
Stayed 6 nights in Mar 2019
Response from Marie Zeitz on Mar 19, 2019
Dear guest, thank you very much for your review. We hope that you had a great stay and it will be nice to welcome you soon again. Regards Marie Zeitz

8/10 Good

Lesley😊, Motherwell Lanarkshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was to far from alexanderplatz🙁a very long walk there and back
Stayed 3 nights in Feb 2019
Response from Marie Zeitz on Feb 21, 2019
Dear Lesley, Thank you for your rating. Our house is not right in the city center, but you can reach us in less than 30 minutes by public transport in different parts of the city. Our employees are happy to be present at the reception. Yours Marie Zeitz

10/10 Excellent

jeremy belo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
Was good holiday inn is always good
Stayed 3 nights in Jan 2019
Response from Marie Zeitz on Feb 22, 2019
Dear guest, thank you very much for your feedback. We hope that you had a great stay with us in Berlin and it would be nice to welcome you again. Regards Marie Zeitz

10/10 Excellent

Sarkhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 3 nights in Jan 2019
Response from Marie Zeitz on Feb 2, 2019
Sehr geehrter Sarkhan, herzlichen Dank für Ihr positives Feedback auf ….... Ihre lobenden Worte motivieren uns sehr und es freut uns, dass wir Ihre Erwartungen an unser Haus erfüllen konnten. Gern heißen wir Sie bald wieder einmal in unserem Hotel willkommen. Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Stayed 1 night in Dec 2018
Response from marie zeitz on Dec 27, 2018
Dear guest, thank you very much for your feedback. We hope that you had a great stay in Berlin and it will be nice to welcome you again. Regards Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff, especially one in particular, could be a LOT nicer and accommodating
Stayed 1 night in Nov 2018
Response from Marie Zeitz on Nov 26, 2018
Dear guest, thank you very much for your review. We hope that you had a great stay and it will be nice to welcome you soon again. Regards Marie Zeitz

10/10 Excellent

Antionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to chill
Had a nice time and enjoyed the room and comfort ofbthe hotel. It was a very fun night. Excellent respect for privacy.
Stayed 1 night in Nov 2018
Response from Marie Zeitz on Nov 16, 2018
Thank you for the positive Feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very nice staff. Only thing is we got a non smoking room but it reeked of cigarettes. Other than that it was enjoyable
Stayed 2 nights in Nov 2018
Response from Marie Zeitz on Nov 7, 2018
Dear guest, Thank you for being our guest and taking the time to give feedback. We are pleased to read that on the whole you liked it very much. We would like to welcome you back to us to show you that your suggestions were important to us and we could put them into action. Yours, Marie Zeitz

4/10 Poor

Karo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Restaurant Price
Was charged absurd amount for 2 buns and 2 teas
Stayed 1 night in Nov 2018
Response from Marie Zeitz on Nov 7, 2018
Dear Karo, Thank you for your feedback. You must understand that our breakfast price is a flat rate and we can not cash each component separately. We hope to see you soon in our house. Best regards Marie Zeitz

10/10 Excellent

Manuel Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and quiet hotel.... Love it!
The hotel is located at East Berlin City, tram and subway is easy to catch-up and be in Berlin City Heart in about 22 minutes. The hotel is very clean and all the staff speak English fluently. Hotel has a very clean and quiet rooms, a lots of space and nice bed. I will highly recommend this hotel for further visitors to the city.
Stayed 3 nights in Oct 2018
Response from Marie Zeitz on Oct 17, 2018
Dear Antonio, perfect, that you felt comfortable with us and had a pleasant stay. It would be a great pleasure to welcome you again during your next trip to Berlin. Best regards your Marie Zeitz

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Only stayed overnight, comfortable beds- which was all we needed, didn't see anything else.
Stayed 1 night in Sep 2018
Response from Marie Zeitz on Sep 10, 2018
Dear Kit, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what one would expect from Holiday Inn.
Stayed 4 nights in May 2018
Response from MaZe on Jun 30, 2018
Dear guest, thank you very much for your review. We hope that you had a great stay and it will be nice to welcome you soon again. Regards Marie Zeitz

4/10 Poor

Jagdies

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jagdies visit
This hotel doesn’t look like 4 star More looks like 2 star Poor service Bed sheets were never changed after telling them No English breakfast tea available Not much heating available even though running at full They charged me twice on my account the room rent Even though I said to the front desk girl that I have paid for it
Stayed 3 nights in Dec 2017
Response from Marie Zeitz on Dec 16, 2017
Dear Jagdies, thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately you didn’t enjoy it to 100 %. Therefore we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show your our improvements. Best regards Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong business hotel proposition in Berlin
Smooth check-in, complimentary upgrade, and easy check-out. Close to public transport.
Stayed 1 night in Sep 2017
Response from Marie Zeitz on Sep 10, 2017
Dear Traveler, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz

6/10 Okay

Mohamad

Liked: Cleanliness, staff & service
quiet good
was good, but the air condition is not working well plus we have to order wifi password every couple of days which's annoying
Stayed 4 nights in Aug 2017
Response from Marie Zeitz on Aug 17, 2017
Dear Mohamad, we are sorry to read, that you was not to 100% satisfied with your stay. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz

8/10 Good

Katie, Edinburgh

Liked: Staff & service, property conditions & facilities, room comfort
Hotel Close to Alexander Platz
Reasonable priced, good connection to Alexander Platz, friendly and helpful staff
Stayed 5 nights in Jul 2017
Response from Marie on Jul 25, 2017
Dear Katie, thank you very much for your feedback. We hope that you had a great stay and it will be nice to welcome you again. Regards Marie Zeitz

6/10 Okay

Suyen, Mississauga Ontario

Gymnastics Competition
Do not expect to be checked in before 3pm. Tourists from all over the world stay here and everyone is of the same importance. Irons and ironing boards are not located in your room. You will have to go to the lobby, receive a key for the ironing room and then return the key once you have finished. The key I received did not work so I had to make an extra trip to the lobby in order to gain access to the ironing room. The hotel has four restaurants BUT they all have the Exact Same menu. There is no menu variety between the four restaurants. My hotel key, also, did not work for the gym facility. An extra trip was once again required in order to have hotel staff provide me access to the workout room. And the cardio equipment was on the fritz. I was not able to see the cost of the items in the vending machine. Without instructions, I had to wander to the front desk to receive instructions on how to get food and drinks from the machine. My room ran out of kleenex and I didn't get anymore until I asked for it 3 days later.
Response from Marie Zeitz on Apr 19, 2017
Dear Suyen, we are sorry to read, that you was not to 100% satisfied with your stay. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible clean and a quiet stay... as a tourist i love to explore and staying a little further away from the center gives me more opprtunity
Response from Marie Zeitz on Nov 19, 2016
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 23, 2016
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but....
It was close to a tram station but that tram ride was about 40 minutes away from the main train station.
Response from Marie Zeitz on Jun 11, 2016
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay about the distance from the main train station. We hope, that you liked your stay and it will be nice to welcome you again. Best regards your Marie Zeitz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here If You're Not Afraid of Public Transport
Me and three friends stayed here for a few nights, tram stops were close and trams were frequent! Easy to make connection to the S Bahn and U Bahn! I love using public transport in other cities for a more authentic experience, if this is not you it might now be your ideal hotel. Room was comfortable and clean and have no complaints about staff whatsoever! After a very heavy night we asked for a later checkout and staff at reception obliged us with no extra charge. Top marks for this! I would stay here again if I was returning to Berlin!
Response from Guestservice on Nov 7, 2015
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz

10/10 Excellent

mario, oceanside ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel staff
I enjoyed my stay. All areas were clean, the bar and restaurant were great. The best part was the accommodating staff.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad
Booked room for 3 adults, room had two single beds.
Response from Linda on Aug 21, 2015
Dear guest, thank you very much for taking your time for giving us your feedback about your stay in our hotel. We are sorry to read, that you was not 100% satisfied with your stay. If you have any convenience in your room, so please contact our colleagues at the reception to find together one solution. We hope, that we can welcome you again to show you our improvements Best greetings your Marie Zeitz

4/10 Poor

Rebecca, G

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Average
fine hotel for staying local to the city, only used for sleeping but all we needed. did not want our room cleaned but when we arrived had urine stains on toilet floor.
Response from Guestservice on Aug 15, 2015
Dear Rebecca, thank you very much for taking your time for giving us your feedback about your stay in our hotel. Perfect, that you felt comfortable with us and had a pleasant stay. If you have any inconvenience in your room, so please contact our colleagues at the reception to find together one solution. It will be great to welcome you again in your next trip to Berlin. Best regards, your Marie Zeitz

2/10 Terrible

Jessica, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Our stay at this hotel was horrible, the rugs where highly dirty with stains all over the place. Our window curtains had big either paint stain or some kind of stain, rooms are really loud when I requested a quiet room as we have a toddler. And the bathroom was very out dated, the water in the bath tub wouldn't drain fast enough.
Response from Linda on Aug 12, 2015
Dear Jessica, Thank you very much for your rating. We are very sorry to read that you was not satisfied with our services. Please inform our colleagues at the reception if you have complaints in your room, so that we can look for a solution. We hope that we can welcome you again to show you our improvements. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
berlin stop
business trip - served its purpose
Response from Linda on Apr 22, 2015
Dear Traveler, Thank you for your Feedback. We hope that you had a successful business Trip and it will be great if we can welcome you soon again on your next trip to Berlin. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team

6/10 Okay

Frank J., the Swiss Border ;-)

Liked: Staff & service
East Berlin charme of the 80s
This hotel is very basic and is located in the old East Berlin part. And it shows. It has the charme of the East Berlin 80s. No minibar and little other amenities. The room was clean as was the bath. You can see that only little improvements were done lately. Staff was friendly and professional. Parking was right outside. Very spacious and for only €10 a night. You cannot keep the window tilted at night, because the Landsberger Allee right outside is busy 24/7. But there's an A/C in the room. The hotel is located about 6mls from the Alexanderplatz and Potsdamer Platz. A cab fare is around €17 and brings you right to the heart of the city. Berlin Cab Central (030/202020) get's you a ride within 5 minutes at any time.
Response from Linda on Jan 19, 2015
Dear Frank, Thank you very much for being our guest and for choosing our hotel for your stay in Berlin. Great, that you was satisfied with the cleanness. We are happy to read, that you liked our service and remember our friendly and professional colleagues. You can take the cab, but also the public transportation are good to visit different parts from Berlin. We hope, that you had a great time and we hope to welcome you soon again. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team

8/10 Good

Paweł Sobiegraj, Wrocłąw

Liked: Cleanliness, property conditions & facilities
3++
Realy nice hotel for that price :) only problem was that with friends we book a room for 3 people but there was only bed for 2 and hotelat begin was wanting from us extra pay for extra bed but finally they put extra bed for free.
Response from Linda on Oct 26, 2014
Dear Pawel, thank you very much for being our guest and for taking the time to leave one review. We want to apologize for the misunderstanding with the extra bed. We are happy to read, that you liked the hotel and specially our value for money. It will be great, that we can welcome you again on your next trip to Berlin. Best greetings your Holiday Inn Berlin City East Team

6/10 Okay

Daniel, South Africa

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
The hotel itself and its rooms are great however the service was poor.
Response from Linda on Oct 17, 2014
Dear Traveler, Thank you very much for your review. We are happy to read, that you liked the hotel and the rooms. We hope, that you had a great time. But we are very sorry, that you was not satisfied with our service. We hope that we can welcome you again, to show you our improvements. Best greetings your Holiday Inn Berlin City East Team

6/10 Okay

Damian, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Enjoyed the stay. Always disappointing to have a rigid process for wifi though.
Response from Linda on Apr 14, 2014
Dear Damian, Thank you very much for your Feedback at Hotels.com. Great, that you enjoyed your stay and had a great time. We are sorry, that you got problems with the WIFI. We hope, that we can welcome you soon again on your next trip to Berlin. Best greetings your Holiday Inn Berlin City East Team

8/10 Good

Gus, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Germany
Hotel very clean and close to the metro. front desk very friendly
Response from Linda on Oct 10, 2013
Dear Gus, Thank you very much for your positive review . We are happy to hear, that you enjoyed your stay at the Holiday Inn Berlin City East Hotel. We appreciate your comments and would be delighted to have you as a guest again soon. Holiday Inn Berlin City East

8/10 Good

NicoleM, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large - but right by the Metro & Restaurants
A lot of walking done INSIDE the hotel, as this is really a big one. I was a bit surprised that room service items left outside a room were not cleaned away during our 2-day stay. Hotel is very close to Metro, so that is super convenient. Pool is decent and was not too cold. Rooms fine - standard double but nice photos as artwork. Expensive WiFi in rooms, but 6 workstations (Apple and PC) available in the lobby for free. National Zoo is about a 10-15 minute walk uphill (at least it's downhill on the way back, when you are tired!). Close to OpenCity Café (corner of 24th and Calvert), a great place for breakfast.
Response from Linda on Dec 4, 2013
Dear traveller, Thank you very much for your comments. But I’m sure, that your report is not for the Holiday Inn Berlin City East Hotel at the Landsberger Allee. We don’t have any pool in our hotel and we are not 15 minutes away from the national Zoo. Greetings, your Holiday Inn Berlin City East hotel Team