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Reviews of Fjord Hotel Berlin

Fjord Hotel Berlin
Bissingzeile 13, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 452 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central and great for exploring Berlin. Clean rooms. Overall great.
Stayed 3 nights in Mar 2024

8/10 Good

Sinead

Travelled with partner
Liked: Cleanliness, staff & service
Very clean, staff were friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was great!
Stayed 3 nights in Feb 2024

10/10 Excellent

MR RYAN-ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic Hotel. Friendly Staff. We stopped in 603 which was a nice spacious room. Big comfortable bed. No English channels on the TV but we watched Darts on the Sports channel. Lots of room for clothes. Very warm, it was winter so the heating was on, we needed to turn off the radiators. The bathroom was good, very hot shower, the only thing was the toilet smelt of sewage which was a little unpleasant. Apart from that; we had no issues. Easy to get to. I would recommend it. Rooms: 5/5 | Service: 5/5 | Location: 5/5 Rooms Room 603: Right in front of the lift but we didn't hear any noise. The toilet did smell. Walkability It's in a good location, 15 minutes walk to Postdamer Platz. Nice park just behind. Easy to walk to main train stations. Food & drinks Free hot drinks at Reception between 12:00 - 21:00. Selection of teas and a coffee machine. Hotel highlights Quiet, Great value
Stayed 4 nights in Dec 2023

6/10 Okay

Newinia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this is a great hotel. Clean, accessible. My only issue with it was the layout of the room, which is vastly different than what was advertised on the Expedia site. Lovely S does NOT have a separate bathroom, as indicated in the photos. The shower is in the middle of the room with zero privacy. The sink is also in the middle of the room and on the opposite side of the toilet. So unless you know the person you’re staying with, be prepared to get zero privacy.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location for walking every where. Staff was very friendly and helpful.
Stayed 3 nights in Sep 2023

6/10 Okay

Danh

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, family friendly
Clean and quiet but very close to a lot of sights and transportation options. For families, the area around the Kurfürstenstraße U-Bahn might be better avoided at night. And the system for self-check in didn't work well for users of third-party websites like Expedia. But that aside, a good choice in a city with a lot of hotel options.
Stayed 9 nights in Aug 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, potentially iffy parking situation
Hotel was good overall, located on edge of "Mitte" and within walking distance of transit and attractions. Parking experience was horrendous at first - we arrived late and had pre-arranged for a key to be left. There was a second key for what we thought was the underground parking garage, but was in fact to lower a barrier to street level parking on their property - I've never seen anything like it. We didn't realize this until our car was down the ramp to the underground garage and then needed to spend 30 minutes or more doing dozens of corrections to back out of the tightly curved ramp (because the gate at the bottom was locked). Upon finally exiting the ramp, the only available parking spot was only big enough for a mini vehicle and I ultimately had to double park behind someone else for the night and leave a note on my dash. After calling the off-site customer service the 3rd or 4th time, they told I would need to meet the in-person staff at 7am to find a better solution. Thankfully someone else checked out and opened up a full-size parking spot and the hotel staff did apologize for the inconvenience and didn't charge me for the first night of parking and did give us free coffee in the morning (which we definitely needed after spending an hour late at night getting a spot for our car to park in) Moral of the story? If you drive to this hotel, make sure you reserve a parking spot (which we did) and tell them if you have anything bigger than a 2-door mini (we had a wagon).
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a great stay. The staff was very nice and helpful, and there were some good dining options nearby. The breakfast and coffee were quite expensive, so we skipped those in the morning.
Stayed 3 nights in Jun 2023

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family Stay
We stayed in a family room in May 2023, and found the Fjord Hotel to be perfect for what we needed. The location is good, a short walk from several U stations. It's also close to some restaurants, bars, and a large park with play areas for the kids. The area has a nice, residential feel to it. We were able to walk into the middle of Berlin from here quite comfortably. All of the members of staff we spoke with at the hotel were friendly and helpful. The room was very clean, the beds were comfortable and the shower was good. It was a little bit warm with no air-con, but the fan provided took the edge off. On checking out we were able to leave our bags with reception and collect them later in the day. Overall, I was very happy with this hotel and would definitely stay here again in the future.
Stayed 4 nights in May 2023

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful!
Stayed 3 nights in Jan 2023

4/10 Poor

Hailey

10/10 Excellent

BRIAN

8/10 Good

Euloida

Stayed 3 nights in Sep 2022

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service
Great location and great staff service! Anastasia was super helpful and very kind :) I will for sure return and stay in this beautiful hotel
Stayed 3 nights in Sep 2022
Response from Jennifer | Guest Relation on Oct 21, 2022
That sounds great, thanks a lot Maria!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok. But Smokey.
It was nice, nice breakfast. The second night there someone was smoking so much in either an adjacent room or right outside my window that everything in my room smelled like smoke, couldn’t sleep.
Stayed 2 nights in Sep 2022
Response from Jennifer | Guest Relation on Oct 21, 2022
I am so sorry that you had trouble sleeping with that smoke in your room. All of our rooms are non-smoking rooms but maybe there was somebody smoking directly under the window. So sorry for that!But thanks for the feedback for our breakfast!

6/10 Okay

G Rocio

Business traveller
Liked: Cleanliness
Confortable
It was Ok. Nice hotel to spend the nights. Rooms are pretty small but ok.
Stayed 3 nights in Sep 2022
Response from Jennifer | Guest Relations on Sep 23, 2022
Thanks for your review, but I am sorry that you were not overall happy with our hotel! Best wishes!

10/10 Excellent

Asma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Veronika | Guest Relations on Aug 16, 2022
Danke für Deine Bewertung, Asma 👍

10/10 Excellent

Thomas

Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2020

8/10 Good

Tripp

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Veronika | Guest Relations on Oct 6, 2020
Danke für Dein Feedback Tripp :-)

8/10 Good

Georgia White

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Liebe Grüße, Veronika | Guest Relations on Sep 16, 2020
Thanks for staying with us Georgia ;-)

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel all OK. Limited reception hours. Not that many places to eat nearby and quite a hike to the nearest U-bahn/S-bahn The hotel uses Yale-style metal keys which operate both the room door and the front door (because of the limited reception hours). If you accidentally lose one of these keys the staff will helpfully replace it (even outside normal reception hours) and tell you not to worry, but you will be hit with a big additional fee after you've left
Stayed 3 nights in Aug 2020
Response from Kind regards, Veronika | Guest Relations on Sep 16, 2020
Thank you for your feedback Martin. I can understand your dissapointment but there is quite some effort in replacing the door lock, especially outside the opening hours. I am sorry it hit you hard but you were informed about it.

10/10 Excellent

Jourdan, Barcelona, Spain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel to stay, super clean room, with all the facilites!
Stayed 1 night in Aug 2020
Response from Best regards, Veronika | Guest Relations on Sep 9, 2020
Thank you for the great feedback Jourdan. Happy to hear you had a good time :-)

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good. Nothing fancy.
Ok hotel for the price. Not a lot of parking spaces and really missing air condition in the room this summer. Otherwise good location not too far from an U-bahn.
Stayed 2 nights in Aug 2020
Response from Veronika | guest relations on Aug 18, 2020
Thanks for your feedback Jackie :-) Happy to hear you had a good time despite the heat. Sunny regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff. There was a strong smell of cigarettes in front of my room and the walls are pretty thin. Despite these, I was pleased with my experience here.
Stayed 3 nights in Feb 2020
Response from Ronja | Guest Relations on Mar 6, 2020
Hi Anonymous, I'm so sorry for the smokers outside. As we're a non-smoking hotel, the guests maybe smoke in front of the hotel, what you've probably smelled. We're happy, how fair you handle this. So we are looking forward seeing you again someday! All the best,Ronja | Guest Relations

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one at the hotel for late check-in. I couldn't get in. Please refund my money. I was alone in the dark corner, and spend taxi fare to get another hotel.
Stayed 1 night in Feb 2020
Response from Veronika | guest relations on Mar 3, 2020
Dear guest, due to your anonymous feedback, I cannot re-call what happend because I have no further information about your reservation. We inform all our guest prior to arrival that the reception is closed from 10:30 pm. We also try to contact each guest whi has not arrived by the time of closing. If someone has not received the information for whatever reason, there is a phone number on the main entrance to contact in case of any problems. My appologies, that it was not possible for you to get into the hotel and that you had to spend the night in another hotel.

10/10 Excellent

Faizan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
This value for money place is located just nearby there centre of Berlin. Well connected by public transport to almost all of the main tourist attractions. Although not on the main road, however not far away from the bus stop. Friendly and courteous staff at reception. Clean and calm accommodation. They even allowed me an earlier check in free of cost which was really commendable. Definitely cheaper than similar places around the same zone. Highly recommended particularly for a short trip to explore Berlin.
Stayed 1 night in Feb 2020
Response from Ronja | Guest Relations on Mar 6, 2020
Hi Faizan, thank you for your detailed review! We are very happy that you enjoyed it so much! You are welcome to visit us, we would be very happy! Best regards and all the best, Ronja | Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Feb 2020
Response from Best regards, Veronika | guest relations on Feb 19, 2020
Thank you :-)

10/10 Excellent

Chezca, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was lovely. Clean and minimalistic room and helpful staff. We checked-in very late and it was not difficult for us to reach the staff for our room keys. Not very far from the city centre. Will definitely recommend it.☺️
Stayed 5 nights in Jan 2020
Response from Veronika - Guest Relations on Jan 14, 2020
Happy to hear that Chezca :-) It was great having you and maybe we will see you again some day. Until then all the best

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast buffet with lots of options and delicious brotchen rolls.
Stayed 8 nights in Dec 2019
Response from Veronika - Guest Relations on Jan 14, 2020
Our breakfast is really yummy :-) Thanks for mentioning it and maybe we will see you again some day, even if it is just for breakfast :-D

8/10 Good

Sahdia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Stayed 2 nights in Jan 2020
Response from Veronika - Guest Relations on Jan 14, 2020
Thank you Sahdia :-) Happy to hear you enjoyed your stay. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average
Very basic ttoilet eas the nicest part of the room. In all honesty it wasn't so bad that I wouldn't come back, but it wasveey basic and the rooms smelt a little but upon informing them theh immediately changed the room which was great.
Stayed 5 nights in Dec 2019
Response from Veronika | guest relations on Dec 30, 2019
Thank you very much for your feedback. I am happy to hear you were able to change rooms during your stay and I am even more happy to tell you that there will be major changes and improvements in the near future. An all over renovation will start at the beginning of 2020. So maybe we will see you again some day, awaiting your feedback on the changes :-) Best regards, Veronika

8/10 Good

Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little hotel
The Fjord Hotel is a nice quiet hotel in walking distance to Potsdamer Platz (15 min). The staff was friendly and helpful. The room was small but comfortable in scandinavian style. The pillow was excellent. I did not make use of the breakfast option so I cannot rate it. I had coffee and it was good. The only "issue" I had was that the way to the hotel is not very obvious and in a rather dark street. I did walk there both early morning and evening and it was fine, but I still felt a little uncomfortable. At the same time I like that the hotel is in a hidden corner because it was really quiet and peaceful.
Stayed 3 nights in Dec 2019
Response from Veronika | Guest Relations on Dec 23, 2019
Thank you for your feedback Carola. Happy to hear you enjoyed your stay. I can understand your "issue" with the lightning along the way and will pass that on to the management. Will see if we can do something about it because it is public land :-/

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basically a clean and comfortable stay. But they didn’t accept 50 euros note as that was too big. I don’t get it...
Stayed 1 night in Dec 2019
Response from Veronika - Guest Relations on Dec 8, 2019
Thanks for the feedback Ken. Happy to hear you had a good time. The thing with the 50 Euros-note is strange. I will check that. Thanks for letting me know. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom comfortable but overheated. All staff immensely helpful and friendly.
Stayed 3 nights in Dec 2019
Response from Veronika - Guest Relations on Dec 8, 2019
Thank you for your great feedback. Happy to hear you had a good time and the room was too hot, instead of too cold. This would have been not that comfortable :-) Best regards,

10/10 Excellent

Martin

Stayed 1 night in Nov 2019

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it’s minimalistic and less amenities in the room which reduce waste
Stayed 3 nights in Oct 2019
Response from Veronika | Guest Relations on Nov 4, 2019
Hi Romina, I am happy to hear you noticed that. We pay attention to produce so little packaging garbage as possible. For the environment. . . ;-)

10/10 Excellent

Chloe

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Veronika | guest relations on Oct 7, 2019
Thank you for rating us :-)

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Best regards, Veronika | guest relations on Oct 1, 2019
Thank you for yor feedbak :-)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms.
Very large rooms and bathrooms. Comfortable and very clean. But there are no fridge or kettles
Stayed 4 nights in Aug 2019
Response from Veronika | Guest Relations on Aug 29, 2019
Thank you for your feedback. No fridge or kettle, that is correct. This not standard in our rooms. You can get hot water at the reception during our opening times, if needed.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & very helpful. Room was very clean but small.Disappointed it didn't have a fridge or iron & ironing board.
Stayed 1 night in Aug 2019
Response from Veronika - guest relations on Aug 26, 2019
Hi there! Thank you for your feedback. Happy to hear all is ok :) If you need something to be ironed just ask at the reception for assistance. An iron is not stardard in the room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Odd Location for a New Hotel
Hotel is in a really odd location, not close to much of anything. Lots of construction going on along street, so just seems like an odd place to put the hotel. with that said, hotel is relatively new, and feels very much like a new 'apartment' type building. Rooms are small and efficient, but nothing special. Breakfast was quite good however, and much appreciate the service during breakfast. Otherwise, just okay.
Stayed 2 nights in Jul 2019
Response from Veronika | guest relations on Aug 15, 2019
Hi Anonymous, thank you for your feedback Hello. We find our normally very quiet location wonderful. The environment around us is booming and we find that very positive. Once everything is ready, it will be beautiful :-) We have been there since 1993, shining in ever new splendor. We take great care that our house retains the fresh and new feeling :-) Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2019
Response from Liebe Grüße, Veronika | Guest Relations on Aug 7, 2019
Danke für Dein Feedback Anonymous.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Veronika - guest relations on Jul 25, 2019
Hi Anonymous, thank you for rating us :-) Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 6 nights in Jun 2019
Response from Ronja | Guest Relations on Jul 10, 2019
Thank you for rating us 8 out of 10. What can we do to improve ourselves? Best wishes!

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Ronja | Guest Relations on Jul 10, 2019
Hi Aaron, can you tell us, what makes you rate us just 6 out of 10? We´re happy to know, to improve ourselves. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Veronika on Jun 18, 2019
Thank you for your feedback :-)