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Reviews of Vienna House by Wyndham Havelufer Potsdam

Vienna House by Wyndham Havelufer Potsdam
Zeppelinstr. 136, Potsdam, BB

Reviews

7.4

Good

Rating 10 - Excellent. 103 out of 587 reviews" "
Rating 8 - Good. 258 out of 587 reviews" "
Rating 6 - Okay. 155 out of 587 reviews" "
Rating 4 - Poor. 51 out of 587 reviews" "
Rating 2 - Terrible. 20 out of 587 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Janelle

Stayed 3 nights in Oct 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Tomasz, Sausalito

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very tiny and lacked proper ventilation. WiFi was there but could never connect to it. Bathroom had broken shelves and no place to put soap and it was right next to the toilet separated only by a curtain. After taking a shower the whole bathroom was slippery.
Stayed 3 nights in Sep 2023

8/10 Good

Ilya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Airco was just a device that is pushing air and not cooling. beside that all was pretty good.
Stayed 1 night in Sep 2023

6/10 Okay

Carol, South Oasadena

Disliked: Property conditions & facilities
This property is a bit run down. The staff are lovely and the breakfast is good.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the beach bar.
Stayed 1 night in Aug 2023

10/10 Excellent

Ousmane

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jun 2023

6/10 Okay

Haavard

Liked: Staff & service
Disliked: Cleanliness
Hard to find it
Very good price. Hard to find this hotel. The sign says something else. My room was not cleaned. But they gave me another room which was an upgrade and that one was clean. It's not in the center. But safe, and parking was good.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downgrade
No gym, no sauna, dirty floors(stains on carpets), no soundproof walls(you can hear your neighbour on the toilet) and the worst is no WIFI signal. You can catch a glimpse of WIFI in toilet but no in the room. Breakfast was ok, but entire hotel looks like a old WW2 prison. Terrible...
Stayed 3 nights in Apr 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Decent location, service was good and well mannered. Road leading to property wasn’t lit very well, so could do with some external lights to entrance. Enjoyable stay, close to transport links, and easy to navigate.
Stayed 6 nights in Feb 2023

8/10 Good

Melanie

Stayed 2 nights in Sep 2022

4/10 Poor

Rolf

Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs update
No minibar/ fridge, bad condition- old carpet with huge stains, shower not properly cleaned (mouldy tiling). Parking gate wasn’t working but they still tried to charge us for parking. Also tried to tell me I hadn’t paid for the hotel even though I had the confirmation I did.
Stayed 1 night in Oct 2020
Response from Hotel am Havelufer on Oct 6, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel am Havelufer

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020
Response from Hotel am Havelufer on Oct 1, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel am Havelufer

10/10 Excellent

Brodie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for 1 night for work
Great location for 1 night for a business trip! Nothing much to he hotel but great for a sleep and breakfast
Stayed 1 night in Jun 2020
Response from Hotel am Havelufer on Aug 5, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, comfortable, convenient for us. We, and several other guests, had to wait for a space in the breakfast room before we could have breakfast on more than one day. The room is big enough for more tables - the management should invest in some, especially as they encourage people to come from outside for breakfast, and the breakfasts at Eur.16 are rater expensive.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good hotel with some issues...
The service overall was good. The people at tge reception was very helpful. When we wanted upgrade our room ,it was done swiftly wirh no issues. The location of the hotel facing the river and close to station is very good as well. The rooms though were not clean for regular standards. The both room capets were stained. The same for toilettes and bathroom tiles ,moldy and dirty. It is a good idea not to service the rooms for the days the customer don't require it and give tgem vouchers to use but when they clean the rooms, they should do it properly. The thin pillows were not also comfortable. Only one provided. When we tried to have dinner at the restaurant, we were turned back 2 nites in a row. Maybe, language barrier. We were told they were full when in reality, they were empty an hour later. We were not asked if we wanted to reserve for another evening. It was as if we were not wanted. The feeling we got..
Stayed 4 nights in Sep 2019
Response from arcoan HOTEL AM HAVELUFER on Sep 19, 2019
Dear Guest, thank you for taking the time to share your feedback. We certainly look forward to welcoming you back in the very near future. Sincerely, your team at the arcona HOTEL AM HAVELUFER

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice but on arrival, I was informed the twin room I had booked months in advance was not available and I was expected to share a bed with my work colleague. They did, in the end, upgrade the room although one of us still had to sleep on a camp bed. Would suggest they don't take the money in advance of the booking if they aren't able to provide the room that was requested.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Team Steigenberger Wismar on Sep 20, 2017
Lieber Gast, wir danken Ihnen für Ihren Besuch in unserem arcona HOTEL AM HAVELUFER und dass Sie sich die Zeit für dieses positve Feedback genommen haben. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben und wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen. FREUNDliche Grüße Ihr Team vom arcona HOTEL AM HAVELUFER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Straightforward Hotel
Pleasant quiet room in old part of hotel. Everything worked, room was cleaned while I was at breakfast, no problems whatever.
Response from arcona HOTEL AM HAVELUFER on Sep 20, 2017
Dear Guest, thank you for taking the time to share your feedback. We certainly look forward to welcoming you back in the very near future. Sincerely, your team at the arcona HOTEL AM HAVELUFER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stuff. Tasty food. beautiful view
Response from arcona HOTEL AM HAVELUFER on Sep 20, 2017
Dear Guest, thank you for taking the time to share your feedback. We appreciate your comments regarding our staff and food. We certainly look forward to welcoming you back in the very near future. Sincerely, your team at the arcona HOTEL AM HAVELUFER

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but in a very bleak location. Transport link is okay,when working. It cost us our flight though, due to a lack of information at Charlottenhof hbf about train cancellations.

4/10 Poor

Tadas, Vilnius

Disliked: Staff & service, property conditions & facilities, room comfort
Not worthy that price
Be careful with this hotel - if you book standard room, it will be located in old building, it means you will get very small room with view to parking lot, and you wont have bath - only shower and courtain. Its not worthy 90 euros for one night

8/10 Good

Louis

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
car park, breakfast
car parking needs 10 euro/day it is horrible. breakfast not included to price. it is 20 euro/day

8/10 Good

Sibiao, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Great hotel in Potsdam, fantasist view of the Potsdam. The breakfast buffet is a little expensive
Response from Team Steigenberger Wismar on Feb 27, 2016
Dear guest, thank you for your kind rewiev of your stay in Potsdam. We hope to welcome you again. Kind regards team of arcona HOTEL AM HAVELUFER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, bit expensive 5 euros for a bottle of warm water but otherwise no complaints
Response from a.sack@potsdam.arcona.de on Jul 28, 2017
Dear guest, thank you for your kind review of your stay in Potsdam. We hope to welcome you again in our Hotel. Yours Team of arcona HOTEL AM HAVELUFER

8/10 Good

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Steigenberger Wismar on Sep 26, 2015
Dear guest, thank you for your kind comment to your stay. Yours team of arcona HOTEL AM HAVELUFER

4/10 Poor

shamiram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not so comfortable
the rooms are not air conditioned and floors were dirty.
Response from Team Steigenberger Wismar on Sep 19, 2015
Dear guest, thank you for your review. We do not have any airconditioning in the hotel, only ventilation. We are changing the carpet in all floors until end of august. We were pleased to welcome you again. Kind regards team of arcona HOTEL AM HAVELUFER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Grace, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
I arrived late in the night~ the lady at the reception was extremely nice and the other lady after the first one was also extremely helpful! I love this hotel!!
Response from Team Steigenberger Wismar on Jul 25, 2015
Dear Grace, thank you for your kind assessment concerning our front office staff. Kind regards Team of arcona HOTEL AM HAVELUFER

4/10 Poor

qi, usa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not sure about what to write. it cannot be a 4 star hotel

8/10 Good

Richard, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in interesting waterside location
Friendly place for an overnight stay, on tram line and 200m from Potsdam Charlottenhof station. Didn't have the breakfast. Aircon kept the room comfortable even though outside temperature 30C. Double glazing eliminated the noise of the German custom of smashing vast amounts of crockery on your wedding night, which was going on outside. I'd stay there again.

8/10 Good

T

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Bow, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel
The room assigned first did not have sufficient wireless service, as the signal was too weak to use. No free beverages there. 4.5 euro for 750ml water is a bit expensive. It was nice that the front accepted my claim and changed the room immediately; scary, if another room hadn't been available. The riverside looks beautiful, but the other side was not good. A car user might not consider, but general foreign visitors would be worried of safety. The hotel might have to prepare a map and info on public transport and on a grocery store nearby. The staff there worked nicely, but more smile would definitely improve everyone's impression.

8/10 Good

Joe and Ellen, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Trip
This hotel was conveniently situated near the centre so that we could walk to the historic sights of importance apart from Sanssouci. Its location by the riverside made for pleasant walks in the evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
The room was as described & clean.. I had realised there was no kettle so took my own. No late checkout available which was very disappointing although they did give me a secure area to store my case. The air conditioning was fairly ineffective and the room was very warm as a result. I requested a room with a bath which they were happy to oblige. Wi fi was a bit sketchy in the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was clean and comfy. Friendly front desk. The only thing is the confusing hotel entrance and not much cafe nearby. The hotel breakfast is $16 which is rather expensive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Wonderful stay. Great staff. Great restaurant. Close to public transport. Will use it again for sure.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to River
This hotel is brilliant The staff very friendly and helpful Room very comfortable nicely furnished and bright. My only complaint was no tea and coffee making in the room and coffee etc although available 24hrs was a bit expensive as breakfast at 16euro But would still recomend highly

8/10 Good

Max, Philadelphia, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
The hotel is in formal Eatern Germany part. The hotel is great. Teh neighborhood is a bit tired. But it's close to lovely town center Sansouci Palace. It's facing river with very pleasant walk/bike path.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mlb, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, August 2011
This hotel was a great surprise in a 3 week tour of Europe, stayed 2 nights and really enjoyed the total experience. Close to public transportation, great views of the water, wonderful buffet at the restaurant, and very knowledgeable and helpful staff. Efficient and reasonably priced. Only downside was the charge for parking.

6/10 Okay

Marquis, Québec, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to see, Bad to stay
Very near from the castle of Potsdam, easy to visit the area but after 8h00 pm everything was close. S-Bahn to Berlin center took about 45 minutes so its a waste of time if you want to visit Potsdam during the day and go Berlin after. It will be preferable to rent a hotel in Berlin and to travel by S-Bahn to Potsdam. The hotel we're very nice, the staff (specially the man at the office...sorry don't remember your name) we're really nice, thats a really nice hotel if you wanty a quiet night but if you enjoy night life don't go there you'll be disapointed. Potsdam is very nice (but gay) during the day but really boring at night.

8/10 Good

Julia

Travelled with partner
Liked: Property conditions & facilities
Super Preis-Leistungs-Verhältnis
Stayed 1 night in Mar 2024

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlich, sauber, direkt an der Havel. Kurzer Weg in die Stadtmitte Potsdam.
Stayed 1 night in Feb 2024