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Reviews of Mercure George Hotel Reading

3.5 out of 5
Mercure George Hotel Reading
10-12 King Street, Reading, England

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 330 reviews" "
Rating 8 - Good. 147 out of 330 reviews" "
Rating 6 - Okay. 67 out of 330 reviews" "
Rating 4 - Poor. 23 out of 330 reviews" "
Rating 2 - Terrible. 21 out of 330 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dinah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property was old and had some history attached to it.
Stayed 3 nights in Aug 2021

4/10 Poor

C A

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Go elsewhere
The hotel itself was rundown. The staff where all friendly and helpful unfortunately the hotel itself wasn’t great. Our room was clean but there was a smell in the bathroom that wouldn't go away. The hotel is not at all suitable for less able bodied people. Not only does it not have a lift the bath itself is very high so hard to get into. In the bathroom the taps all had limscale on them and the grouting on the tiles was missing. The shower was powerful which is a plus but the water would not go straight down the plug, it took a while to drain. There is no onsite parking ,the closest car park was a few minutes walk away and you have to get a ticket from reception for a discount. I eneded up paying £8 a day for parking. The most disappointing part of the hotel though was the breakfasts. One thing i look forward to is a cooked breakfast when I'm on holiday and this was not provided. What was provided was a small box of cereal with a small carton of milk ,a muffin and a small carton of juice. All of which you had to collect from reception and take back to your room to eat. There was 3 of us and only 1 chair so not the best experience. What you get for breakfast should be made clear when booking not when you get the hotel. We would have gone to another hotel if we had of had the money like quite a few customersdiddo while we was there. All in all a very disappointing experience and we would not be going back.
Breakfast
Entrance
Stayed 4 nights in Aug 2021

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Jeff

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Tricia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great stay
Hotel was in a great location. Friendly staff. No on site parking which wasn’t clear when we booked. But multi-storey car park near by. A little tired in places, but really liked the quirky layout due to its age. Would definitely stay here again.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tj
Old and rickety Dirtiest toilet I’ve seen ever Hair on sheets. Very disappointed-
Stayed 1 night in Mar 2020

6/10 Okay

Lucia

Liked: Cleanliness
Stayed 1 night in Dec 2019

6/10 Okay

Mairi

Stayed 2 nights in Dec 2019

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central location
Lovely room with an excellent location. The only downside is the noise throughout the night and what sounded like beer barrels being rolled out at 4am. But its not a bad compromise for the location. Would highly recommend
Stayed 2 nights in Dec 2019

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one nighter
Very pleasant and helpful staff, a building steeped in history in the centre of town. The food smelt amazing although I didnt eat there. My room was up quite a few different stairs, landings with twists and turns everywhere, but well signposted. Enjoyed my stay, thanks
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location and large rooms, although there wasn't a lift to the upper rooms. Overall I would recommend.
Stayed 3 nights in Nov 2019

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard pillows and bar closed just before 11am but otherwise good
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Angela Grant-Tsiakou on Oct 29, 2019
Dear guest, Please feel free to get in touch with us to provide extra feedback regarding your stay. Sincerely, Angela Grant-Tsiakou Reception Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night!
Arrived 15 mins early and were not made welcome, told to come back at 3pm. Bed a little bit too soft but duvet lovely and puffy. Bathroom nice and bright with fluffy towels and complimentary toiletries, shower had good water pressure but the control unit could do with a deep clean/replacement. Breakfast had a lovely selection of cereal, fruit and pastries. A good selection of hot drinks but the orange & apple juice were not fresh and did not taste good. The hot breakfast was served to order and very nice (stated sausages were local but tasted bulk standard and bland) Overall, for the price we paid, a nice place for the night.
Stayed 1 night in Sep 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Steven, We very much appreciate your comments regarding your stay at the George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

6/10 Okay

Margot

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Margot, We very much appreciate your comments regarding your stay at the George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Had business meetings in Reading so book the George hotel as I’ve been there before and it’s right in the town centre comfortable and clean
Stayed 1 night in Sep 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear James, We very much appreciate your comments regarding your stay at the George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was lovely but no view, extractor fan in bathroom not working, room was boiling hot, no air conditioning but there was a fan. The window had a safety lock so only opened a small amount. Tv had poor reception. Breakfast was good though and room was modern and staff great.
Stayed 1 night in Aug 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Sir/Madam Thank you for taking the time to tell us about your experience at the George Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at George Hotel. Please do not hesitate to contact me during your next visit. Sincerely, Madhu Balakrishnan General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite run down but good enough and clean. All staff were friendly and helpful. Very good location for the town
Stayed 3 nights in Aug 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Sir/Madam, We very much appreciate your comments regarding your stay at George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

4/10 Poor

Alun

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Madhu Balakrishnan General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Madhu Balakrishnan General Manager

8/10 Good

Harsha Reddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Madhu Balakrishnan on Oct 8, 2019
Dear Ms Reddy, We very much appreciate your comments regarding your stay at the George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally good
Generally good but there was no WiFi available for the duration of my stay and the ‘cooked’ breakfast which I paid for was very limited - not my definition of a cooked breakfast all. More information should have been given.
Stayed 1 night in Aug 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice old style building
Hotel looks very nice and old style. Going into the bar after checkin and was loads of flys just flying about. The room was boiling hot making it a very uncomfortable experience. Had a fan in there to blow the hot air about Heading back to hotel after the evening to have a night cap and they don’t serve after 2300. Had another couple of people also ask for a drink so the demand is there
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Bed was quite soft and furniture needs refurb, but clean and decent quality. Staff lovely and hotel had character
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location excellent Room very hot and airless, I wouldn’t stay again
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor service and standards
Broken furnture in room Uncheck room service Untrained staff Given coffee not decaf when asked for No china at breakfast Wifes Food arrived after I finish my breakfast Good receptionist
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

sumantra, Bangalore, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful area, right in town, only disadvantage is the lack of elevators especially if you have senior citizens with you
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lots of street noise in street facing rooms
Very hot room. Lots of noise from street outside with pub and cafe. Opening the window to cool the room, meant that the noise made it worse. There was a note in room about outside noise, and advising to use the provided ear plugs if you didn't want the noise. However there were no ear plugs provided with the note. !! The hotel was very clean even if old fashioned and probably needing refurbishment, and the bed was comfortable.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

4/10 Poor

Courtney

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Matt

Disliked: Property conditions & facilities, room comfort
Not worth the price
For £130 you'd expect an awful lot more. Small room over a main loud street No lift.
Stayed 1 night in May 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a couple of nights on business
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrive around around 20:00 to be asked if we were going out for evening as our room was not ready. Radiators made a constant tapping noise throughout the night. We was checked out by 0700 so cannot comment On other areas of hotel.
Stayed 1 night in Mar 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy room 🙄
Overall the hotel was sufficient. I have to say that I should have realised the room was noisy when I noticed earplugs provided in the room. Not sure where the noise was coming from but it was constant throughout the entire night.
Stayed 2 nights in Mar 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was central easy to find handy for the shopping good location no complaints
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Al

Liked: Cleanliness, staff & service, room comfort
Overall a good stay but let down a little by a shower which had no pressure or volume of water
Stayed 1 night in Dec 2018

2/10 Terrible

Brad, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
-banging and making lots of noise when throwing away glass bottles or kitchen waste just next to family room, where two of my kids were sleeping late in the evening i.e. after 22:30 and at 23.00 etc. and very early in the morning. I do appreciate that kitchen is an extremely busy place, however there are rooms deemed to be “family rooms” next to big bins where they throw waste, and I am sure that the bags can be placed there gently rather than be just thrown there. - not vacuuming the carpet at all. Crumbles everywhere - poorly cleaned bathroom; before I made a first bath in the hotel for my little one, I showered the bathtub. The water was very soapy, and a foam started to form. I assume that the cleaning product was not removed at all, probably the bathtub was just sprayed with cleaning solution - waste bins in 001 are way too small for a “family room”. I had separated my recycling from general waste and it still made 4 full bags. Also, bin liners are poor quality and tears easily making it rather unpleasant task for the customer and the housekeeping The beds and mattresses in the downstairs room must be as old as this building. On Tuesday afternoon we wanted to eat a meal in the hotel’s restaurant. I sat there with rather noisy but well behaved two boys for at least 10 minutes, however the waitress didn’t even ask us if we need anything. We went to eat somewhere else.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Anne, Swansea

Liked: Cleanliness, staff & service, room comfort
Lovely friendly staff Good price and lovely central location Breakfast was really good.
Stayed 1 night in Nov 2018

6/10 Okay

Ian, Nottingham

Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly staff, average breakfast facilities in an old/historic building with small twisty corridors. Good if you are looking for a central hotel with a history.
Stayed 1 night in Nov 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were lovely,extremely helpful,hotel fantastic,would highly recommend to family and friends
Stayed 1 night in Nov 2018

10/10 Excellent

David, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , and amazingly friendly staff who went out of their way to help me . The restaurant and pub looked great (though i didn't sample these) and the room size was impressive, especially for a single . Only mark downs are for a large stain in the bath that looked a bit unsightly and for the firmness of the bed, which was harder than I'd prefer .
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the centre of Reading this historic building offers excellent value for money.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018