Dock

Reviews of Thon Hotel Rosenkrantz

4 out of 5
Thon Hotel Rosenkrantz
Rosenkrantzgaten 7, Bergen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 720 out of 1007 reviews" "
Rating 8 - Good. 234 out of 1007 reviews" "
Rating 6 - Okay. 38 out of 1007 reviews" "
Rating 4 - Poor. 10 out of 1007 reviews" "
Rating 2 - Terrible. 5 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maurine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts that are included in your fees here at this hotel is simply the best buffet I have ever had !! Such a variety, to meet so many dietary needs. Thank you so much for having this available!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the breakfast, which is included, is out of this world. So many options and so delicious!!
Stayed 2 nights in Apr 2024
Response from Thon Hotel Rosenkrantz on Apr 20, 2024
Dear Brett, Thank you for your feedback. We're delighted to hear you enjoyed the excellent breakfast. We hope to welcome you back soon.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Amenities
Excellent lodgings and breakfast.
Stayed 1 night in Apr 2024
Response from Thon Hotel Rosenkrantz on Apr 20, 2024
Dear Cecilia, Thank you for your feedback. We're delighted to hear you enjoyed the excellent breakfast. We hope to welcome you back soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent breakfast was included with the room. Also, a light evening meal provided convenience and value.
Stayed 2 nights in Apr 2024
Response from Thon Hotel Rosenkrantz on Apr 8, 2024
Thank you for your feedback. Welcome back! :)

8/10 Good

Anne, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located one block back from the old harbour. Good size corner room with seating. Excellent breakfast.
Stayed 2 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Apr 8, 2024
Thank you for your feedback. Welcome back! :)

10/10 Excellent

Grettel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is not a luxury property, you will find what’s needed. It is clean, offers a very good breakfast with a very good selection of fruits, vegetables, meats, etc. The hotel also offers a light dinner which we did not expect. We received more than what we expected. Very satisfied with our selection. The only con is that since we were not able to get the room early, we had to leave our luggage downstairs on our own risk. They do not have a concierge to help you with this kind of needs like other hotels do.
Stayed 3 nights in Apr 2024
Response from Thon Hotel Rosenkrantz on Apr 8, 2024
Thank you for your feedback. Welcome back! :)

8/10 Good

Amy May Wah, North Andover

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It would have been a five star review if the front desk Hotel Agent Erik was more empathetic about my uncle and aunt's lost luggage. We were about to get on a cruise and asking to help calling the airline to check since language could be a potential barrier and wanted to know if he could help. He told us that he is not in the concierge service so we can call on our hotel room phone which would be fine if he wasn't that rude. However I do have to say he was the only problem. The rest of the staff (sorry ladies, I can't remember all your names but they were so helpful and empathetic about the lost luggage issue.) I
Stayed 2 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Apr 8, 2024
Thank you for your feedback. Welcome back! :)

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and clean. Great location as well!
Stayed 1 night in Mar 2024
Response from Thon Hotel Rosenkrantz on Apr 3, 2024
Thank you for your kind words! We're thrilled you enjoyed the spacious room and our prime location.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Apr 3, 2024
Thank you for your feedback! We're glad you enjoyed your stay.

4/10 Poor

dawn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast good. Beer in bar (just the reception) choose sparse and also limited - one bottle of each option. Blind in bathroom broken and attitude of staff poor
Stayed 4 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Mar 26, 2024
Thank you for your feedback. We're glad to hear you enjoyed the breakfast. Regarding the beer selection, we experienced supply issues but are pleased to inform you that we now offer 3 different beers on tap and 4 in bottles. We apologize for any inconvenience with the bathroom blind and our staff's service; we're addressing these concerns to improve our guest experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thon Hotel Rosenkrantz on Mar 25, 2024
Thank you for your feedback. We're glad to hear you enjoyed the stay. Welcome back!

8/10 Good

Expedito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, however the rooms are small and not any space to put your clothes
Stayed 3 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Mar 22, 2024
[16:44] Adrian Veland TollåliThank you for your feedback. We're glad to hear you enjoyed the property. We apologize for the room size and the limited space for clothing. We're continually looking for ways to improve our guest experience and will take your comments into consideration. Thank you for choosing to stay with us.

10/10 Excellent

Sue

Stayed 2 nights in Mar 2024
Response from Thon Hotel Rosenkrantz on Apr 3, 2024
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Thon Hotel Rosenkrantz on Mar 12, 2024
Thank you for your review. Welcome back!

10/10 Excellent

Peter Ferenc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had an amazing time
Stayed 3 nights in Feb 2024
Response from Thon Hotel Rosenkrantz on Mar 4, 2024
Thank you for your glowing review! We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, amazing breakfast. Very friendly and clean. Noise outside does travel through rooms that face the street so it can be quite loud in the room depending where you are staying. There is a bar near the hotel and it closes around 2am so you can hear people talking and yelling! But overall, we loved the place!
Stayed 7 nights in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you for your glowing review! We're thrilled that you found our property fantastic with an amazing breakfast and appreciated our friendly and clean environment. We apologize for any inconvenience caused by noise from the street. Despite this, we're delighted that you loved your overall experience with us. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent as was the breakfast
Stayed 1 night in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you for sharing your positive experience! We're glad to hear that you enjoyed our excellent location. It's fantastic to know that you also enjoyed our fabulous breakfast. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean. Breakfast fabulous l!
Stayed 1 night in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you for sharing your positive experience! We're glad to hear that you enjoyed our excellent location and found our hotel very clean. It's fantastic to know that you also enjoyed our fabulous breakfast. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this as a family with two small children and it was perfect for us! Walking distance to everything we wanted, amazing restaurants nearby, and tons of shopping in the area!
Stayed 3 nights in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you very much for your wonderful feedback! We're delighted to hear that our hotel was perfect for you and your family, and that you enjoyed the convenient location close to attractions, restaurants, and shopping. We hope to welcome you back on another occasion!

10/10 Excellent

Eileen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you very much for your wonderful feedback. We hope to welcome you back on another occasion!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for central Bergen - easy to explore on foot. Comfortable room with all the traveller needed. Friendly and helpful hotel staff.
Stayed 1 night in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 29, 2024
Thank you for sharing your positive experience! We're pleased to hear that our hotel's central location made it convenient for you to explore Bergen on foot. It's great to know that you found your room comfortable and well-equipped for your travels. We're also happy that our staff could contribute to making your stay enjoyable with their friendly and helpful service. We hope to welcome you back on your next visit to Bergen!

10/10 Excellent

maren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a fantastic stay at the Rosenkrantz hotel. The staff was not just accommodating but so welcoming and friendly. And that breakfast! Better than any other hotel breakfast I've encountered! Will definitely be recommending this hotel to anyone traveling to Bergen!
Stayed 2 nights in Feb 2024
Response from Thon Hotel Rosenkrantz on Feb 19, 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic stay with us and enjoyed our welcoming staff and delicious breakfast. We look forward to welcoming you back and appreciate your recommendation.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Thon Hotel Rosenkrantz on Feb 1, 2024
Thank you for the great review! We hope to see you again in the future. If you have any more feedback, please feel free to share. Thanks for choosing us!

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Good value. Friendly staff. Clean and welcoming
Stayed 1 night in Jan 2024
Response from Thon Hotel Rosenkrantz on Feb 1, 2024
Thank you, Gail, for sharing your feedback with us! We're delighted to hear that you enjoyed our excellent breakfast, found our hotel to be a good value, and experienced the friendliness of our staff. It's great to know that you found our premises clean and welcoming. We appreciate your review and hope to have the pleasure of serving you again in the future. If you have any more comments or suggestions, please don't hesitate to let us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Thon Hotel Rosenkrantz on Feb 1, 2024
Thank you for the great review! We hope to see you again in the future. If you have any more feedback, please feel free to share. Thanks for choosing us!

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location
Stayed 4 nights in Jan 2024
Response from Adrian on Jan 16, 2024
Thank you, Ellen, for your 5-star review! We're thrilled to hear that you found our hotel to be in a great location. We hope you had a fantastic stay, and we look forward to hosting you again in the future.

10/10 Excellent

Russell, Kedron

Stayed 2 nights in Dec 2023
Response from Adrian on Jan 16, 2024
Thank you, Russell, for your 5-star rating! We appreciate your positive feedback, and we hope you had an excellent experience during your stay. If you have any specific comments or if there's anything else you'd like to share, please feel free to let us know. We value your input and look forward to welcoming you back in the future.

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
The location was fantastic - we walked everywhere. The bed was comfortable. It was unique that they had dinner included.
Stayed 1 night in Dec 2023
Response from Adrian on Dec 28, 2023
Thank you for your review! We're thrilled you enjoyed our fantastic location and comfortable bed. We're delighted you found our dinner inclusion unique. We hope to welcome you back soon for another great stay!

6/10 Okay

Kitiwan, Stamford

Travelled with family
Stayed 3 nights in Dec 2023
Response from Adrian on Dec 25, 2023
Thank you for staying with us. We are pleased to see that you enjoyed your stay and hope to see you again in the future. Your feedback is highly appreciated.

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel right in the heart of the historic part of Bergen. Really close to everything we wanted to see and do and great restaurants nearby. Hotel rooms were good - only complaint would be pillows almost flat! Best hotel breakfast I've had in years with an amazing number of options and everything I tried was fabulous!
Stayed 2 nights in Dec 2023
Response from Adrian on Dec 13, 2023
Dear Frances,Thank you for your fantastic review and for choosing our hotel in the heart of Bergen! It's wonderful to hear you enjoyed our location. We're especially thrilled that our breakfast was a highlight - your praise for its variety and quality means a lot to us. Regarding the pillows, we're actively working on updating them and duvets to enhance guest comfort. We're excited about the changes and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Quarters a bit tight.
Stayed 4 nights in Nov 2023
Response from Adrian on Dec 10, 2023
Thank you, Carl, for your 5 out of 5 review. We're delighted you appreciated our excellent location. We offer various room types to cater to different preferences, and we recommend trying our Superior or Business rooms for more spacious accommodations during your next stay. We look forward to welcoming you back in the future!

10/10 Excellent

PI-HUEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrian on Dec 10, 2023
Thank you, PI-HUEI, for your 5 out of 5 review! We appreciate your positive feedback and are delighted to hear you had a great experience. We look forward to welcoming you again in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet rooms, outstanding breakfast and an additional bonus of a lite dinner provided on weekdays. A special shout out to a staff member who provided outstanding assistance in retrieving lost luggage.
Stayed 1 night in Dec 2023
Response from Adrian on Dec 10, 2023
Thank you, Jane, for your outstanding 10 out of 10 review! We're delighted to hear that you appreciated our quiet rooms, outstanding breakfast, and the additional bonus of a light dinner, available from Monday to Thursday (excluding public holidays). We're especially pleased that one of our staff members provided exceptional assistance in retrieving your lost luggage. Your feedback means a lot to us, and we can't wait to welcome you back in the future!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most comfortable and cozy stay.
Such a great stay! The room and en suite where larger than I expected, and the breakfast buffet was quite impressive, as well. The bed was very comfortable and I almost missed an appointment for wallowing sleepily past my alarm. The staff was unobtrusive but constantly available and very helpful. I'm certainly staying here again on my next visit to Bergen.
Stayed 3 nights in Nov 2023
Response from Adrian on Dec 10, 2023
Thank you, Randall, for your fantastic perfect 10 out of 10 review! We're absolutely thrilled that your stay was so comfortable and cozy. It's delightful to hear that our breakfast buffet, and comfy bed made your stay enjoyable. We're here to ensure you have a restful and joyful experience, and we can't wait to welcome you back with open arms on your next visit to Bergen! Your kind words brightened our day!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel to stay in during my time in Bergen.
Stayed 3 nights in Nov 2023
Response from Adrian on Dec 10, 2023
Dear Stephen,Thanks so much for your five-star review! We're really happy to hear you enjoyed your stay with us in Bergen. Looking forward to seeing you again next time you're in town.Best regards,Team Thon Hotel Rosenkrantz Bergen

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of breakfast options
Stayed 1 night in Nov 2023
Response from Adrian on Dec 10, 2023
Dear Jonathan,Thank you for your review! It's great to know that our wide range of breakfast options met your expectations. We continuously strive to provide our guests with a memorable experience, and your feedback is invaluable. We hope to have the opportunity to welcome you again in the future.Warm regards,Team Thon Hotel Rosenkrantz Bergen

10/10 Excellent

Remia, Carlsbad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Fantastic breakfast! Great amenities. 1-2 minutes walk to the water, unesco world heritage sites and 5 minutes walk to tourists information.
Stayed 2 nights in Nov 2023
Response from Adrian on Dec 10, 2023
Dear Remia,Thank you for your fantastic review! We're delighted you enjoyed our breakfast and amenities, along with our prime location close to the water, UNESCO sites, and the tourist information center. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.Best regards, Team Thon Hotel Rosenkrantz Bergen

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything about this hotel - the location, the spacious room, the comfy bed and the breakfast was delicious! We will definitely return!
Stayed 2 nights in Nov 2023
Response from Katarina on Nov 17, 2023
Dear Robert,Thank you for reviewing our hotel and sharing Your comments with other travelers. We are proud of our product, and it means a lot to us that you enjoyed your stay with us. Hope to see you again next time in Bergen.

8/10 Good

Jahangir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very good experience.
Stayed 2 nights in Oct 2023
Response from Katarina on Nov 6, 2023
Dear Jahangir,Thank you for reviewing our hotel and sharing Your comments with other travelers. We are proud of our product, and it means a lot to us that you enjoyed your stay with us. Hope to see you again next time in Bergen.

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katarina on Oct 31, 2023
Dear MacKenzie,Thank you for staying with us. We are pleased to see that you enjoyed your stay and hope to see you again in the future. Your feedback is highly appreciated.

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katarina on Oct 30, 2023
Hi T,Thank you for staying with us. We are pleased to see that you enjoyed your stay and hope to see you again in the future. Your feedback is highly appreciated.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Very clean, newly renovated, comfortable bed, great location, and an amazing breakfast! They provided a bag of new towels when we didn’t request maid service one day. They even provided a light evening meal which we didn’t realize was included.
Stayed 2 nights in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Erin,Thank you for choosing Thon Hotel Rosenkrantz for your stay in Bergen. Your feedback is highly appreciated. It’s lovely to see that you enjoyed our rooms, breakfast, and our amazing staff. Thank you for sharing your experience with other travelers. We hope to see you again soon!

10/10 Excellent

Pancheap

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Pancheap,Thank you for staying with us. We are pleased to see that you enjoyed your stay and hope to see you again in the future. Your feedback is highly appreciated.

10/10 Excellent

Bharath Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very conveniently located in terms of access to public transport and restaurants. The main shopping area is within walking distance as well. The rooms are quite small, but clean. The breakfast spread is adequate. The hotel does feel a bit dated, but it does the job if you spend your time outdoors most of the time. The staff are courteous and helpful too. I'd choose this property if I visited Bergen again.
Stayed 5 nights in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Bharath Ravi,Thank you for choosing Thon Hotel Rosenkrantz for your stay in Bergen. Your feedback is highly appreciated. It’s lovely to see that you enjoyed our rooms, breakfast, and our amazing staff. Thank you for sharing your experience with other travelers. We hope to see you again soon!

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was out of this world. They also have a light dinner during the week and coffee at all times which is really helpful particularly in a pretty expensive place like Norway.
Stayed 4 nights in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Daisy,Thank you for choosing Thon Hotel Rosenkrantz for your stay in Bergen. Your feedback is highly appreciated. It’s lovely to see that you enjoyed our amazing breakfast! Thank you for sharing your experience with other travelers. We hope to see you again soon!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great location, and the breakfast alone made it extra special!
Stayed 5 nights in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Dean,Thank you for choosing Thon Hotel Rosenkrantz for your stay in Bergen. Your feedback is highly appreciated. It’s lovely to see that you enjoyed our amazing breakfast. Thank you for sharing your experience with other travelers. We hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Elizabeth,Thank you for reviewing our hotel and sharing Your score with other travelers. We are proud of our product, and it means a lot to us that you enjoyed your stay with us. Hope to see you again next time in Bergen.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katarina on Oct 30, 2023
Dear Jonathan,Thank you so much for your good review and for recommending us to other travelers. We are so happy to see that you enjoyed your stay with us and want to ensure you that your feedback is highly appreciated. Hope to see you again later.

10/10 Excellent

SAM

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff
Stayed 3 nights in Oct 2023
Response from Katarina on Oct 10, 2023
Dear Sam,Thank you so much for your good review-score. Your rating is highly appreciated. We are so pleased to see that you enjoyed your stay with us and hope to see you again later.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly staff.
Stayed 2 nights in Sep 2023
Response from Katarina on Oct 10, 2023
Dear Todd,Thank you for staying with us. We are pleased to see that you enjoyed your stay and hope to see you again in the future. Your feedback is highly appreciated.