Single Room
Check availability

Reviews of Starhotels Cristallo Palace

4 out of 5
Starhotels Cristallo Palace
Via Betty Ambiveri 35, Bergamo, BG

Reviews

8.4

Very good

Rating 10 - Excellent. 204 out of 586 reviews" "
Rating 8 - Good. 285 out of 586 reviews" "
Rating 6 - Okay. 74 out of 586 reviews" "
Rating 4 - Poor. 17 out of 586 reviews" "
Rating 2 - Terrible. 6 out of 586 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Harpriet

Travelled with family
Liked: Cleanliness, staff & service
Only stayed one night, nice hotel very comfy bed slept well. Would have been nice if they had fresh milk in the rooms.
Stayed 1 night in Dec 2023
Response from Front Office Department on Jan 1, 2024
Dear Harpriet,thank you for your nice feedback about our Starhotels Cristallo Palace. We really appreciate your comment as it helps us grow and better our service.In the hopes of having you again as our guest, we send ourBest Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front office Dept. on Oct 15, 2023
Dear Mr. David Thank you very much for taking time to share with us your feedback! We hope to welcome you back in the near future and we take the opportunity to send you our best regards.

10/10 Excellent

Alana

Stayed 1 night in Aug 2023
Response from the Reception on Aug 25, 2023
Dear Mr. Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,MarcoFront Desk

10/10 Excellent

Damian

Stayed 1 night in Jul 2023
Response from Staff on Aug 12, 2023
Dear M Damian,We where very pleased to hear you had a wonderful stay, waiting to welcome you back againBest Regards

10/10 Excellent

Andres

Stayed 1 night in Jun 2023
Response from Staff on Aug 12, 2023
Dear Mr ,We were very pleased to hear you had a wonderful stay. We hope to get you back soon.Best Regards

10/10 Excellent

Gheorghe

Stayed 1 night in Jun 2023
Response from Staff on Aug 12, 2023
Dear Mr. Gheorghe, thank you so much for the nice review of our Starhotels Cristallo Palace. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards

10/10 Excellent

Kendyl

Stayed 1 night in Jun 2023
Response from Staff on Jul 3, 2023
We are happy that you had a pleasant stay. Thank you for your opinion that for us is important. We hope to see you again. Best regards.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was helpful and friendly
Stayed 1 night in Jun 2023
Response from claudia on Jun 11, 2023
Dear Mrs Patricia,Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,Front office Dept.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel for a quick stopover and an easy walk to the train station.
Stayed 1 night in Mar 2023
Response from Claudia on Jun 11, 2023
Dear Guest,Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,Front office Dept

8/10 Good

M Zahid

Business traveller
Liked: Cleanliness, property conditions & facilities
Business Trip to Bergamo
The hotel is a bit far from main station, approx. 15-20 min walk (more than 1 km). If you have to use very often the train then you must book some other hotel as taxi is a bit too much expensive here. If you wish to see orio center then hotel near to airport is recommended
Stayed 4 nights in Nov 2022
Response from cs on Nov 14, 2022
Good evening Mr Zahid,first of all thank you for feedback and for time you spent in your review. We are glad you appreciate our location and we hope to see you soon.best regardsThe Mangment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Giulia on Feb 17, 2020
Dear Guest, Thank you for your positive feedback! We hope to see you in Starhotels Cristallo Palace very soon. Best regards, Giulia Front office dept.

8/10 Good

Aneta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Giulia on Jan 23, 2020
Dear Aneta, Thank you for your positive feedback! We hope to see you in Starhotels Cristallo Palace very soon. Best regards, Giulia Front office dept.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Front Office Dept. on Oct 16, 2023
Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti.Cordiali saluti,

10/10 Excellent

Petko

Stayed 2 nights in Dec 2019
Response from Front Office Dept. on Oct 16, 2023
Dear Petko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mark

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal clear
Awesome place. Close to the airport so you can see all the cool airplanes take off. Excellent for early morning flights off Bergamo. Kind staff and great service.
Stayed 1 night in Sep 2019
Response from Marco on Oct 20, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards Marco

8/10 Good

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean hotel, good location not far from the airport and the city.
Stayed 1 night in Sep 2019
Response from Front Office Dept. on Oct 16, 2023
Dear Joel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you liked the cleanliness and location of our hotel.We hope to see you again very soon.Sincerely,

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Honest but not brutal
A bit isolated - terrace was closed in August - no outside sitting areas - tea n coffee not replenished for second day and no milk provided at all. Restaurant was big n empty and prices could not compare to local offering. Don’t know how they stay in business. ll staff were helpful and professional.
Stayed 2 nights in Aug 2019
Response from Front Office Dept. on Oct 16, 2023
Dear Maureen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marco on Aug 16, 2019
Gentile ospite, E’ stato un piacere averLa come ospite, ci auguriamo che il vostro soggiorno sia stato del vostro gradimento e speriamo davvero di rivederLa presto. Cordiali saluti. Marco Front desk

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best property as I have stayed for 4 nights. Breakfast is good, staff speak English. Only drawback it is not close to train / bus station. From station one should walk for about 20 minutes. But the enroute is well lit and it is safety to walk. OVERALL WITH THE PROPERTY PLEASANT EXPERIENCE. HIGHLY RECOMMEND
Stayed 4 nights in Jun 2019
Response from GM on Jun 26, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected extra night
A night needed after missing flight and having to stay an extra day. Extortionately charged EUR25 by taxi company from BGY to the hotel (10mins) so decided to walk back to BGY the following morning (20mins). So you can walk to the hotel from Bergamo airport - don't pay the taxi rates! Would be good if the hotel could put on an airport shuttle service or have agreed discounted taxi rates. Great room and friendly staff at this hotel but couldn't see much going on in the local vicinity.
Stayed 1 night in Jun 2019
Response from Marco on Jun 16, 2019
Dear Mr. Mark, Thank you so much for your feedback of Starhotels Cristallo Palace! We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests. Hoping to welcome you back very soon we take the opportunity to send you our Best Regards, Marco Front office Dept.

8/10 Good

bryan

Liked: Cleanliness, property conditions & facilities, room comfort
Not Bad At All, But One Time Only
It was a reasonable hotel stay. A bit dated lobby and corridors, but the room was nice. I also enjoyed a wonderful steak in the hotel restaurant for dinner and would come back again just for that. The area is not so close to the airport entrance and the taxi to the airport was over 30€. It’s also not close to city center, somewhat stuck in the middle.
Stayed 1 night in May 2019
Response from Marco on Jun 8, 2019
Dear Guest, Thank you very much for taking time to share with us your feedback! We regret to know that you didn't enjoy your stay in our Starhotels Cristallo Palace. The hotel is located in halfway between the airport and the city center and the area is also well connected by bus line transportations and taxi. Our Staff is always available to help you for everything and to give information about Bergamo city. Hoping to welcome you back for your next stay to our hotel we take the opportunity to send you our best regards, Marco Front office agent

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable for Business
Pleasant small-ish hotel on the outskirts of Bergamo, close to the airport. A good spot to stay on a quick trip for business.
Stayed 3 nights in May 2019
Response from Marco on Jun 4, 2019
Dear Kenneth, Thank you very much for the fantastic feedback of Starhotels Cristallo Palace! Hoping to welcome you for your next trip in Bergamo, i take the opportunity to send you our Best Regards, Marco, Front office agent

8/10 Good

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Marco on Jun 4, 2019
Dear Carmella, Thank you for your positive feedback! We hope tu see you in Starhotels Cristallo Palace very soon. Marco Best regards, Front office dept.

6/10 Okay

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Management on May 14, 2019
Dear Nadine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Management on May 14, 2019
Dear Christopher Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

10/10 Excellent

Arieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staff. Easy self parking. Great breakfast.
Stayed 1 night in Mar 2019
Response from Hotel Management on Apr 19, 2019
Dear Arieh, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from Hotel Management on Apr 19, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just about palatable
Would not return no free water or tea or coffee. Bed very hard
Stayed 4 nights in Jan 2019
Response from Hotel Management on Apr 19, 2019
Dear Paul, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, but apparently in this case we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Hotel Management

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Nov 2018
Response from Giada on Oct 17, 2023
Dear Natalie,Thank you very much for your amazing feedback! We hope to welcome you back soon.Best regards,Giada Front Office Dept

8/10 Good

Edi

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Hotel was clean and staff was nice , only thing was they didnt open the veranda on a nice sunny day before breakfast was over. Would have been nice to sit out and have breakfast
Stayed 2 nights in Sep 2018
Response from Front Office dept on Oct 17, 2023
Dear Edi,Thank you very much for taking time to share with us your feedback! We hope to welcome you back in the near future.Best regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from Front Office dept on Oct 18, 2023
Dear Guest,Thank you so much for your feedback! We hope to welcome you back in the near future,Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Front Office dept. on Oct 18, 2023
Dear Guest,Thank you so much for your feedback! We hope to welcome you back in the near future,Best regards,

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Sara Scotti on Aug 13, 2018
Dear Vadim, Thank you very much for your positive Feedback to our Starhotels Cristallo Palace! We are very happy to know that your stay was lovely and we hope to welcome you back very soon for your next trip to Bergamo. Best Regards, Sara Scotti front office dept.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Marta on Aug 7, 2018
Dear Duncan, Thank you for taking the time to share your opinion about us. We hope to welcome you back to our hotel very soon! Sincerely, Marta Front Office DPT

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This hotel is slightly far from the city center.
I had a pleasant stay at this hotel. The room is clean. Breakfast is included and it is acceptable.
Stayed 1 night in Jul 2018
Response from Sara Scotti on Jul 22, 2018
Dear Guest, Thank you very much for sharing your Feedback with us! We are very happy to know that your stay was lovely and we hope to welcome you back very soon at our Starhotels Cristallo Palace for your next visit to Bergamo "La città dei Mille". Best Regards, Sara Scotti Front office Dept.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel
I Stay here 4 or 5 times a year and have done for the last 15 years. when i'm working in Milan area i always use this hotel. You will get a warm friendly service and a very comfortable bed. and you can have a choice of pillows so if you don't like the one on the bed just let them know
Stayed 1 night in Jun 2018
Response from Corin Breviario on Jul 1, 2018
Dear Mr. Billy, It's a pleasure to read your kind words, thank you for dedicating some of your personal time to us. We really appreciate your positive review. One of our fist service aims is making our guests feeling welcome and comfortable and your words pay us back for our effort. Sure to see you soon for your next stay in Bergamo, we take the opportunity to send you our Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2018
Response from Marta on Jul 11, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marta Front Office DPT

10/10 Excellent

Viorel

Liked: Cleanliness, property conditions & facilities, room comfort
Good locațion FOR The airport. I did not understand why the receptionist Could not give me an invoice for the night I stayed.
Response from Front office agent on May 31, 2018
Dear Guest, thank you so much for your kind review of Starhotels Cristallo Palace. We are sorry about this misunderstanding but since you made the reservation through Expedia and you prepaid it, you have to ask the receipt directly to Expedia. We hope to welcome you back very soon, Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff eccellente nothing too much trouble
Response from Sara Scotti on Jun 5, 2018
Dear Guesrt, Thank you very much for your review to Starhotels Cristallo Palace! Hoping to welcome you back very soon for your next stay to our Hotel, we tak ethe opportunity to send you our Best Regards, Sara Scotti Guest Service Agent

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and convenient overnight stay
We chose this hotel to be near to our departure airport at Bergamot. Check-in very quick, food available at the Bar, spotlessly clean and everything you could possibly need in your room. Check out and taxi request hassle-free. Lovely surrounding view of the mountains. Breakfast buffet available to buy. We could not find any faults.
Response from Sara Scotti on Jul 15, 2018
Dear Elizabeth, Thank you very much for your Feedback! We are very happy to know that your stay was lovely and we hope to welcome you back to our Starhotels Cristallo Palace very soon. Best Regards, Sara Scotti Front office Dept.

8/10 Good

Miks

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, but bed for me was not so comfy.
Response from Staff on Oct 17, 2023
Dear MiksThank you so much for spending your time writing your feedback.We would be pleased to welcome you again in our hotel as our guest.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super new hotel and very close to the airport. Perfect if you’re flying out early in the morning and want a place near the airport. Extremely clean and nice rooms. Staff were helpful.
Stayed 1 night in Mar 2018
Response from Corin Breviario on Apr 1, 2018
Dear Guest, Thank you so much for your kind review of Starhotels Cristallo Palace! We are happy that everything was good for you, according to us the Staff and the cleanliness of the rooms are very important in order to guarantee a pleasant stay. We hope to see you very soon for your next trip in Bergamo and we take the opportunity to send you our Best regards,

10/10 Excellent

Danie, Glen Burnie, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, on my layover.
Great hotel stay on my layover. The hotel is close to airport on one side and the railroad on the other side. They have shuttle to airport and I walked to the train station in 15 minutes. The hotel is modern safe clean and convenient.
Stayed 1 night in Mar 2018
Response from Sara Scotti on Jul 15, 2018
Dear Danie, Thank you very much for sharing your Feedback with us! We are very happy to know that everything was good for you during your stay and we hope to welcome you back very soon for your next trip to Bergamo! Best Regards, Sara Scotti Front office Dept.

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and therefore highly recommended
A very nice town, really good hotel in a close proximity to the airport, within a short taxi ride from the rail way station and Bergamo town centre.
Stayed 3 nights in Jan 2018
Response from Corin Breviario, Front office agent on Jan 29, 2018
Dear Vadim, Thank you for the fantastic review of our Starhotels Cristallo Palace! We are glad that you enjoyed your stay and hope to welcome you back very soon. Best regards,

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear Guest, Thank you so much for the great revieq of Starhotels Cristallo Palace! Best regards, Corin Breviario, Front office agent

8/10 Good

bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overnight stay
Stayed 1 night in Oct 2017
Response from Staff on Oct 17, 2023
Dear Bilal,Thank you so much for your feedback!We would be pleased to welcome you again in our hotel as our guest.Best regards,

10/10 Excellent

Mase, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very good stay near to airport. Best recommended for people travelling to and from airport.
Stayed 1 night in Oct 2017
Response from Front Office dept on Oct 18, 2023
Dear Mase,Thank you so much for taking time to share with us your feedback! We hope to welcome you back in the near future,Best regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resturant is a bit expensive but everything else is very good
Stayed 2 nights in Sep 2017
Response from Staff on Oct 16, 2023
Dear Nigel,Thank you so much for spending your time writing your feedback.We would be pleased to welcome you again in our hotel as our guest.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bergamo Airport Option
This is an excellent hotel that is quite near the Bergamo airport. One of the best things is the 24 hour desk service. Many European hotels do not have this. The room was quite comfortable and I believe this will be my go-to hotel when flying into Bergamo. The breakfast was extensive (for a European breakfast) and the overall value of the room was excellent.
Stayed 1 night in Aug 2017
Response from Staff on Oct 16, 2023
Dear John, It is a pleasure to read your kind words, but most important for dedicating some of your personal time to us. We really appreciate your positive review. One of our first service aims is making our guests feeling welcome and comfortable and your words pay us back for our effort. We really look forward to welcome you back in our Cristallo Palace at your earliest convenience.Best regards,

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance to the train station
My daughter and I spent the night after traveling by plane and before taking the train to Venice. The hotel is clean and has all the amenities. We enjoyed a nice dinner at the hotel restaurant. It is very close to the train station. Service was great. I totally recommend it.
Stayed 1 night in Jul 2017
Dear Sonia, Thanks a lot for the time dedicated to the evaluation of our Starhotels Cristallo Palace. We look forward to welcoming you and your family as our welcome guests during your next stay in Bergamo. Best regards