Title: Sinabung Hills Berastagi - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sinabung Hills Berastagi Family-friendly hotel with a 24-hour front desk and an outdoor pool ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/08b64d55.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef3b9fb0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![President Suite | Living area](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef1ec474.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/1a300305.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/0594f762.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sinabung Hills Berastagi offers a scenic retreat for families. Guests enjoy pool views from Sinabung Restaurant, serving local and international dishes. The tranquil garden provides peace, while kids stay entertained at the playground or with table tennis. 7.8 Good ## Popular amenities - Pool - Breakfast available - Room service - 24/7 front desk - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Superior Room | Front of property](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f20e3abd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights TV Coffee/tea maker Electric kettle Daily housekeeping Desk - 215 sq ft - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Deluxe Room](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef3b9fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony TV Coffee/tea maker Electric kettle Daily housekeeping Desk - 301 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Junior Suite](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/3139be4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate dining area Dining table TV Coffee/tea maker Electric kettle Daily housekeeping Desk - Sleeps 2 - 1 Double Bed ![President Suite | Living area](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef1ec474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### President Suite ### Highlights Balcony Separate dining area Dining table TV 2 bedrooms 2 bathrooms Coffee/tea maker Electric kettle - 2 bedrooms - Sleeps 2 - 1 King Bed and 2 Twin Beds ![Superior Cottage](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/fa88643e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Cottage ### Highlights TV Coffee/tea maker Electric kettle Daily housekeeping Desk - Sleeps 2 - 1 Queen Bed OR 1 Twin Bed ![Deluxe Cottage | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f9755d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Cottage ### Highlights Balcony Separate dining area Dining table TV Coffee/tea maker Electric kettle Daily housekeeping Desk - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Suite Cottage](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f3bab890.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Cottage ### Highlights Balcony Separate dining area Dining table TV Coffee/tea maker Electric kettle Daily housekeeping Desk - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBerastagi-Hotels-Sinabung-Hills-Berastagi.h3703482.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBerastagi-Hotels-Sinabung-Hills-Berastagi.h3703482.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.16881%2C98.48565&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GubObM_IaleIU4qrDX7joNF9anE=) Jl. Kolam Renang, Berastagi, North Sumatra, 22153 #### What's nearby - Berastagi Fruits Market - 6 min drive - 5.4 km - Taman Mejuah Park - 6 min drive - 5.4 km - Masjid Istihrar Mosque - 6 min drive - 5.7 km - Hillpark Sibolangit - 21 min drive - 22.4 km - Two Colors Sibolangit Waterfall - 21 min drive - 23.1 km #### Getting around - Medan (KNO-Kuala Namu Intl.) - 173 min drive #### Restaurants - ‪Mexico Coffee - ‬4 min drive - ‪Kedai Kopi theater - ‬4 min drive - ‪Pal's Brastagi - ‬4 min drive - ‪RM.Selera - Ku - ‬4 min drive - ‪LAVENIA - ‬3 min drive ## About this property ### Sinabung Hills Berastagi Upscale family-friendly hotel A terrace, a garden, and a playground are just a few of the amenities provided at Sinabung Hills Berastagi. The on-site local and international cuisine restaurant, Sinabung Restaurant, features pool views and breakfast. In addition to laundry facilities, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage - Meeting rooms, table tennis, and concierge services - Guest reviews say good things about the overall condition Room features All 106 rooms offer comforts such as 24-hour room service. Other amenities include: - 32-inch TVs with satellite channels - LED light bulbs, electric kettles, and daily housekeeping ## Similar properties ![2 outdoor pools](https://images.trvl-media.com/lodging/96000000/95550000/95543800/95543759/703d39a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pariban Hotel Berastagi - Pool - Parking included - Free WiFi - Restaurant 10 Exceptional 3 reviews CA $51 CA $63 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=95543759&PinnedHotelID=95543759&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/102000000/101890000/101887100/101887040/396c203a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Hill Hotel & Resort Sibolangit Powered by Archipelago Sibolangit - Pool - Breakfast included - Kids pool - Parking included 8.0 Very good 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=101887040&PinnedHotelID=101887040&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/47000000/46250000/46247200/46247161/062c6cce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kaliaga Bungalow Berastagi - Parking included - Free WiFi - Laundry - 24/7 front desk CA $17 CA $21 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=46247161&PinnedHotelID=46247161&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room](https://images.trvl-media.com/lodging/6000000/5250000/5249800/5249774/4765e1c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mikie Holiday Resort & Hotel Berastagi - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 54 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=5249774&PinnedHotelID=5249774&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/103000000/102930000/102922100/102922076/b5765c66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel O Sejolie Sibayak Berastagi - Parking included - Free WiFi - 24/7 front desk CA $25 CA $31 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=102922076&PinnedHotelID=102922076&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321500/12321451/c7f1f098.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sibayak International Berastagi - Pool - Breakfast included - Spa - Kids pool [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=12321451&PinnedHotelID=12321451&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Twin Room](https://images.trvl-media.com/lodging/43000000/42370000/42361600/42361583/7b84687c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Keluarga Bre Batunanggar Berastagi - Parking included - Free WiFi - Housekeeping CA $13 CA $16 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=42361583&PinnedHotelID=42361583&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48360000/48356900/48356816/b5a4c862.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suite Pakar Hotel Berastagi - Pool - Parking included - Free WiFi - Housekeeping [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=48356816&PinnedHotelID=48356816&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi, bed sheets](https://images.trvl-media.com/lodging/98000000/97020000/97010600/97010546/62a13b62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vulkaan homestay with vulcano view and landmark Sumatera Utara - Pet-friendly CA $42 CA $70 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=97010546&PinnedHotelID=97010546&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/49000000/48270000/48261200/48261177/87ff1aa5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Penginapan Kamuna Garden 3 Berastagi - Parking included - Free WiFi - Housekeeping [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=48261177&PinnedHotelID=48261177&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children - A restaurant ### Restaurants on site - Sinabung Restaurant ### Things to do - Basketball - Children's pool - Outdoor pool - Playground - Table tennis - TV in common areas ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - 5 steps to reach entrance - Elevator (35 inch wide door) - Handrails in stairways (28 inches high) - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (39 inches high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle ### More - Desk - LED lighting ## Policies ### Check-in Check-in time starts at 2 PM Late check-in subject to availability Minimum check-in age: 17 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 400000.0 per day Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 110000 for adults and IDR 80000 for children - Rollaway bed fee: IDR 400000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Sinabung Brastagi Sinabung Brastagi Berastagi Sinabung Resort Brastagi Sinabung Resort Brastagi Berastagi Sinabung Hills Berastagi Hotel Sinabung Hills Hotel Sinabung Hills Berastagi Sinabung Hills Sinabung Hills Berastagi Hotel Sinabung Hills Berastagi Berastagi Sinabung Hills Berastagi Hotel Berastagi ## Frequently asked questions ### Does Sinabung Hills Berastagi have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Sinabung Hills Berastagi? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Sinabung Hills Berastagi on Nov 10, 2025 start from CA $48.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Berastagi-Hotels-Sinabung-Hills-Berastagi.h3703482.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sinabung Hills Berastagi pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sinabung Hills Berastagi? > Self parking is free at this property. ### What time is check-in at Sinabung Hills Berastagi? > Check-in begins at 2 PM. Late check-in is available during limited hours. ### What time is check-out at Sinabung Hills Berastagi? > Check-out is at noon. ### Does Sinabung Hills Berastagi provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Sinabung Hills Berastagi located? > This family-friendly Berastagi hotel is within 3 mi (5 km) of Berastagi Fruits Market, Taman Mejuah Park, and Masjid Istihrar Mosque. Mount Sibayak and Tropical Rainforest Heritage of Sumatra are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sinabung Hills Berastagi Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 23 6 - Okay 3 4 - Poor 2 2 - Terrible 1 ### 7.8/10 Cleanliness ### 8.2/10 Staff & service ### 4.8/10 Amenities ### 7.4/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ### 8/10 Good #### Dsvid Feb 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well located 4 star well priced Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant ![](https://a.travel-assets.com/ugc/hotel-reviews/20BD1D78C9E1CB89A60EAAFB98E9AD38C16F097C1709103539450.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dsvid Stayed 2 nights in Feb 2024 ### 6/10 Okay #### May-Britt Jul 15, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Svarer ikke til 4 stjerner Det er et hotel som prætenderer at være 4 stjerner uden at være det. ##### May-Britt Stayed 2 nights in Jul 2025 ### 8/10 Good #### Kochumadhavan Nov 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good resort to spend aweekend ##### Kochumadhavan Stayed 1 night in Nov 2024 ### 10/10 Excellent #### YENCHAIN Feb 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 感覺很好 我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行： ![](https://a.travel-assets.com/ugc/hotel-reviews/104232A2C56646390BFDC6D909698447DEE3C0A31707359385283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBDB2DF1E70CDD0556F49664730CAB5FD977F8D11707359380917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8749AD5EFF9DAEF55E4B95FBFA7212B2FFA689951707359383266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1F98A652A11F8E72869E5EA55ACCA5DC481782571707359384888.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### YENCHAIN Stayed 1 night in Feb 2024 ### 4/10 Poor #### Ricardo Jan 12, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations. ##### Ricardo Stayed 2 nights in Jan 2024 ### 8/10 Good #### Andreas Aug 23, 2023 Liked: Cleanliness, staff & service, amenities It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm. ##### Andreas Stayed 1 night in Aug 2023 ### 4/10 Poor #### Madelief Aug 16, 2023 Disliked: Amenities, property conditions & facilities Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00. ##### Madelief Stayed 2 nights in Aug 2023 ### 8/10 Good #### SOPHIE Aug 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent service et immense parc Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine. ![](https://a.travel-assets.com/ugc/hotel-reviews/2188A7FB930BD37D29AF16F6D1F40D0CFF8100EF1692008653966.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F559F2F8F82E929FA2EF52C03CC3FED46483B54D1692008712849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### SOPHIE Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Hiroki Jun 5, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby. ##### Hiroki Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Afifah Jan 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent! Awesome!! ##### Afifah Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller Jan 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again. ##### Verified traveller Stayed 12 nights in Dec 2019 ### 10/10 Excellent #### Ponganan Mar 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old but okay old hotel but beautiful scene, clean and quiet. ##### Ponganan Stayed 2 nights in Mar 2019 ### 6/10 Okay #### ZAWIE Jan 22, 2019 Liked: Staff & service good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person. ##### ZAWIE Stayed 1 night in Jan 2019 ### 8/10 Good #### MOHD KASIHMUDDIN Nov 26, 2018 Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi. ##### MOHD KASIHMUDDIN Stayed 2 nights in Nov 2018 ### 8/10 Good #### Richard, No planning Oct 11, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Next time we will purchase in package booking. Now very expensive. ##### Richard Stayed 2 nights in Oct 2018 ### 8/10 Good #### Bebin, Jakarta Aug 16, 2018 #### Near the fruit market there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor ##### Bebin Stayed 1 night in Aug 2018 ### 8/10 Good #### Hristo, Sofia, Bulgaria Jun 24, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view. ##### Hristo Stayed 1 night in Jun 2018 ### 8/10 Good #### susi Jun 11, 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### cukup menyenangkan overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi. ##### susi Stayed 1 night in May 2018 ### 10/10 Excellent #### Jan Feb 10, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel with Staff to Match From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations. ##### Jan Stayed 1 night in Feb 2018 ### 8/10 Good #### Paul, Wellington, New ZEALAND Feb 4, 2018 Liked: Cleanliness, staff & service, room comfort #### Pleasant hotel. Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth. ##### Paul Stayed 3 nights in Jan 2018 ### 8/10 Good #### jonwi Jul 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay. ##### jonwi Stayed 1 night in Jul 2017 ### 8/10 Good #### NJ, Kuala Lumpur, Malaysia May 14, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Spacious Room, Wonderful Scenery & Great Breakfast We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again. ##### NJ ### 8/10 Good #### Verified traveller Mar 20, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice, Spacious Hotel. No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served. ##### Verified traveller ### 8/10 Good #### Penk, K Feb 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with great scenery It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened. ##### Penk ### 8/10 Good #### Ooi Feb 4, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean,comfortable and well maintained. We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing. ##### Ooi ## Expedia's Latest Trends ### Hotels > [Ayung Resort Ubud](https://www.expedia.ca/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.ca/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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