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Reviews of Residence Inn by Marriott Springdale

3 out of 5
Residence Inn by Marriott Springdale
1740 S 48th St, Springdale, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 222 reviews" "
Rating 8 - Good. 56 out of 222 reviews" "
Rating 6 - Okay. 22 out of 222 reviews" "
Rating 4 - Poor. 9 out of 222 reviews" "
Rating 2 - Terrible. 6 out of 222 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very helpful at check in
Stayed 1 night in Apr 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 7 nights in Jan 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is closed indefinitely. Aside from that, we were very pleased with our stay. Rooms were clean, and fhey had the 2 bedroom, 2 gull bathroom suite options.
Stayed 1 night in Feb 2024

8/10 Good

Maranda

Stayed 2 nights in Jan 2024

4/10 Poor

Stephen

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Water stains everywhere in room, bathtub took over an hour to drain after shower, one remote for three TVs, breakfast was lacking, coffee was worse.
Stayed 1 night in Jan 2024

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were homeless people everywhere. Bad area!
Stayed 4 nights in Dec 2023

10/10 Excellent

Linda, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Clean, helpful staff. Dog friendly. Would have been happier if Dog fee was less than $75.
Stayed 1 night in Nov 2023

10/10 Excellent

Misti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! No issues with anything. Breakfast was typical, fitness center was great for out treadmill use. Pretty clean and comfortable room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

DeAnn

Disliked: Cleanliness, property conditions & facilities
Our bathroom sink was cracked and broken, the drain was black ringed and disgusting. The only coffee was decaf and the front desk had no coffee but we were told it would be available in the breakfast area from 7am-10am. What about the early risers that want coffee at 6? A frozen ice cream cone was $5 dollars!!! Are you kidding me?!
Stayed 2 nights in Sep 2023

6/10 Okay

Evan

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled extremely musky/moldy. Facility needs major updating. Parking was very difficult. The staff was very friendly and accommodating.
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to get events. Good pricing on room accommodation. Nice breakfast. Clean rooms.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lindley

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities
Mike at the front desk was awesome ! However after our first night we could not get the AC to cool our room down, we called the front desk repeatedly but couldn't get anyone to pick up and went down there and no one was there. I know places are having trouble getting help. Our room was really warm so we thought we would go to the indoor pool but all the windows were open all around the pool , it was awful so we decided the pool wouldn't be any better. The room was wonderful other than the AC.
Stayed 2 nights in Jul 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Basketball court outside our window, really?
Everything was great, room, service, breakfast, except we were woken up two nights in a row with people playing basketball at 10pm and midnight. Very frustrating. It would have been perfect if not for that.
Stayed 3 nights in Jul 2023

2/10 Terrible

Will, Asheville

My room was on the 2nd floor and faced the basketball court as well as the sitting area. It was extremely noisy and when I asked the front about the noise they were very unhelpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atay
Clean room great hospitality very friendly .Will diffently aray there again
Stayed 1 night in Apr 2023

8/10 Good

Harold

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Employees were very courteous but the hallways and the rooms smell bad. Needs deep cleaning!
Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Apr 2023

10/10 Excellent

Melissa

Stayed 2 nights in Sep 2022

4/10 Poor

Amanda

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not what I booked
Stayed 2 nights in Sep 2022

8/10 Good

KellyLavern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and easy to find. There was no ice bucket in our room and the kitchen area was poorly lighted, very dark. Our bathroom floor had not been mopped previous to our stay. The beds were comfortable though and it was an overall pleasant stay.
Stayed 3 nights in Jul 2022

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Family Fun
The front desk staff was so friendly and accommodating. The extras such as basketball, mini golf, and the outdoor patio were definitely enjoyed by our family.
Stayed 1 night in Jun 2022

10/10 Excellent

Brenda, Conway

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms, and good location
Stayed 2 nights in Apr 2022

10/10 Excellent

Donna

Stayed 1 night in Mar 2022

8/10 Good

Clara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked the room as a whole it was nice. I reserved a king bed but actually got a queen.
Stayed 1 night in Feb 2022

10/10 Excellent

Anna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and roomy. We brought our little 4 lb dog she was also very comfortable.
Stayed 2 nights in Jan 2022
Response from Katrina R. on Jan 28, 2022
Dear Anna, Thank you for taking time to review the hotel. We greatly apricate hearing that you and your cutie dog had an enjoyable time. Safe Travels,

8/10 Good

Jennifer

Stayed 2 nights in Jan 2022
Response from Katrina R. on Jan 7, 2022
Thank you for reviewing the property.

2/10 Terrible

Tamara

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Disappointing
Stayed 2 nights in Dec 2021
Response from Katrina R. on Jan 7, 2022
Thank you for reviewing the hotel. I'm sorry we failed to provide you with the standards we require.

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CUSTOMER SERVICE
The room was very nice and clean. We stayed 3 days. The staff was very sweet. The kitchen area was stocked with everything you would need. We really enjoyed our stay here.
Stayed 2 nights in Dec 2021
Response from Katrina R. on Jan 7, 2022
Audrey, Thank you for reviewing and supporting the hotel. We hope to see you on your next visit to NWA.

8/10 Good

James

Travelled with family
Liked: Amenities
The rooms were nice but the property is showing its age.
Stayed 2 nights in Dec 2021
Response from Katrina R. on Jan 7, 2022
James, Thank you for reviewing the property.

10/10 Excellent

Kacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service w/ a Smile!
Our stay was amazing! The staff was great and very accommodating. Facility was clean and very nicely updated. We had several rooms booked. We were able to cook our food and eat thanksgiving dinner together in the lobby. Some rooms even have ovens for baking. Residence Inn is now our favorite hotel in NWA. We will definitely stay again.
Stayed 4 nights in Nov 2021
Response from Katrina R. on Dec 1, 2021
Dear Kacy, Thank you for taking time to review the hotel. We are extremely excited that you enjoyed your stay during the holiday season. We look forward to seeing you again on your next visit. Safe Travels,

8/10 Good

Amanda

Stayed 2 nights in Nov 2021
Response from Katrina R. on Nov 16, 2021
Thank you for taking time to reviewing the hotel.

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Katrina R. on Sep 28, 2021
Dear Amanda, Thank you for taking the time to review the hotel. If you would like to discuss your stay further please contact the hotel.

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice and the first time in Springdale...our child goes to the University of Arkansas so will be making that trek for the next four years!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Air conditioning was extremely loud Nice room and staff
Stayed 1 night in Jul 2021

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was really nice and clean. I loved the indoor pool and basketball court. However, the staff was limited. No one stayed at the front desk, which made it hard to get in contact with someone.
Stayed 2 nights in Jun 2021
Response from Katrina R. on Jun 30, 2021
Dear Guest, Thank you for taking time to review the hotel and bringing our attention to the staff not at the desk. Management will look into this issue and discuss with the hotel staff.

6/10 Okay

Murray

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Recruiting trip.
Somewhat disappointed. Since we were late checking, we were assigned a handicap room. Didn’t even ask if that was okay, just assigned it to us. Once in the room and realized what had happened, I returned to the front desk highly upset. I’ll give the night manager credit, he made it right as best he could. The guy was top notch. Considering he was dealing with broken AC’s, broken ice machines & short staff, he kept his cool. The guy needs to be commended. Still disappointed in Marriott for letting their properties falter, but I am seeing that across the travel industry as the business rebounds. They are just not ready. Really a shame.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t get to experience this hotel much as I checked out right after checking in due to the window not locking. This wouldn’t be a huge issue if I wasn’t on the ground floor. I notified the front desk and checked out. They were nice enough to refund me.
Stayed 1 night in Jun 2021

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Katrina R. on Jun 16, 2021
Tasha, Thank you for taking time to review the hotel.

10/10 Excellent

Gary

Stayed 1 night in Jun 2021
Response from Katrina R. on Jun 7, 2021
Thank you for taking time to review the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Super friendly staff and very clean
Stayed 3 nights in May 2021
Response from Katrina R. on Jun 8, 2021
Thank you for taking time to share your experience during your time at the hotel. We hope to see you in the future. Safe Travels

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
I called and asked could I get a room with just a shower and the person I talked said yes we got some available and I’ll put you down for one I got there he said we have none available and if you want I’ll cancel your reservation who wants to find another hotel at the last minute also I told them the shower wasn’t draining good all I was told was ok
Stayed 2 nights in May 2021
Response from Katrina R. on Jun 8, 2021
Thank you for taking time to share your review with us. i sincerely apologize for falling short of meeting your expectations. I will be looking into this situation further. I do hope if you are in the area again you give us another chance. Safe Travels,

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Well I pay for queen size bed but the room you guys put me my family was a full size bed which is VERY UNCOMFORTABLE and We can’t even hang up Sunday dresses the bathroom got only 2 rolls of toilet paper Which is VERY BAD for a $148 per night!!!!!!Last couple’s weeks I stay at comfort suites in Rogers and many other hotels I’ve never seen a broken hanger rail or a 2 pieces of toilet paper and EXACTLY DIFFERENT ROOM FROM WHAT I PAY FOR.I KNOW you you guys set the room for me because I’m a MARSHALLESE but you guys know what business is not about where your customers from it is ALL ABOUT THEIR MONEY THAT THEY SPENT FOR your company!!you guys SHOULD DO BETTER THAN THAT.
Stayed 1 night in May 2021
Response from Katrina R. on Jun 8, 2021
Dear Sonia, Thank you for bringing the issues to our attention. I will personally be looking into the broken item in the room. We sincerely apologize for falling short of meeting your expectations during your stay. I do hope you will give us a chance to make it better on your next stay. Safe Travels,