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Reviews of Extended Stay America Select Suites Fayetteville Springdale

2.5 out of 5
Extended Stay America Select Suites Fayetteville Springdale
5000 Luvene Ave, Springdale, AR

Reviews

5.8
Rating 10 - Excellent. 98 out of 543 reviews" "
Rating 8 - Good. 109 out of 543 reviews" "
Rating 6 - Okay. 101 out of 543 reviews" "
Rating 4 - Poor. 106 out of 543 reviews" "
Rating 2 - Terrible. 129 out of 543 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Cherlyn

Travelled with family
Disliked: Amenities
This place has NO amenities. Theres no ice machine for guests. Front desk simply said “there are ice trays in your freezer, which was not helpful in our situation. There’s a bar of soap in the bathroom, that’s it (besides TP), not even tissues. There’s no coffee pot, no blow dryer, and nothing in the kitchenette (silverware, cups, etc.). You cannot reach the front desk after 9pm unless it’s a maintenance emergency. We stay at hotels quite often. This place was C.H.E.A.P. (You get what you pay for), but Will never stay at one of these again. I don’t like Super 8’s either but that would’ve been much better than here. You’ve been warned.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Cherlyn, We appreciate your valuable feedback regarding your time with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

2/10 Terrible

Amanda

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, blood on floor, no staff on site, filthy everything, loud adults running up and down halls, door didnt lock well. Terrible experience. Will NEVER stay at an Extended Stay ever again!!!!!!!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Dear Amanda, Thank you for being our guest. We sincerely apologize for the disturbances from neighboring guests that are detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping team to revisit the room and make it flawless. Also, double-check the rooms before the delivery. Thank you for bringing these matters to our attention. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management

10/10 Excellent

Florine

Is really good
Stayed 1 night in Mar 2024

6/10 Okay

Veralynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an average place to stay. A little hard to find. The entry to the hotel/parking lot was on a side street. No signs on the main street saying turn here.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear Veralynn, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The building and room smelled like cigarette smoke. Even though No Smoking in the rooms was agreed to, emphasized and enforced, our bathroom reeked like an ashtray. The room was basically clean but the bathroom was not. I wiped down and scrubbed the toilet myself. No major problems and the staff was friendly and helpful.
Stayed 2 nights in Feb 2024

4/10 Poor

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
They could no get my card verified so we did not get to stay
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management

4/10 Poor

K. Kyle

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are misleading because there is no breakfast. I did see one review that specifically said they had breakfast and there is a picture of breakfast on expedia. The first check-in lady was great but when we couldnt access the side door we were greeting with a lady who didnt appear to ha e any motivation to try and solve the problem or even apologize. When she came out of the office she actually just looked at us and didnt say anything. There wasnt really a cleab place that you went in there. Overall i had a bed to sleep in and could see my car but i will never stay here or an extended stay again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Christopher, Thank you for staying with us and sharing your experience. Our goal is to always take excellent care of our guests; therefore, we apologize that this was not your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We assure you that we take your feedback seriously and are reviewing these concerns with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future. Thank you.Sincerely,Hotel Management

2/10 Terrible

Nathan

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Cary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and entire floor smelled of smoke and bad food. It felt very unsafe in the parking lot with several people gathered in the corner where there were no lights. There was no remote for the TV, shampoo, hair dryer. Only a bar of soap. It was just a bad overall experience. Price was increased because of football game that made it even worse.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Dear Cary, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Ever
Always had good experiences with extended stays until this one. Firstly, no front desk attendant on arrival. Elevator was out of service. Stairwell had trash and reeked. Hallway was filthy. The room was poorly stocked. Carpet stained, rusty appliances, room smelled and beds were much smaller than advertised.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Guest, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide the high standards of service and cleanliness that you rightly expect from our brand. Sincerely,Hotel Management

6/10 Okay

Tealia

Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Lauren

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Desk area smelled like smoke, there is no breakfast as advertised. Hallways and elevator floors are filthy. Furniture in room was worn and torn. Bed sheets were scratchy. Room was heavily cleaned with bleach (probably not diluted) our eyes, throat, and nose burned. Floor was sticky. Desk attendant was friendly and helpful. Housekeeper was friendly.Dirty folded towel in bathroom. Property has potential to be better.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 3, 2023
Dear Lauren, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor, Unsafe
Hotel was secluded in a very dark area with freeway right on back side. Initial thought was that this place is unsafe…. Several men hanging out in dark parking lot with very suspicious man and lady standing at entrance smoking. Entering the hotel the lobby was dim lit and front desk had meter gate closed down over it. No one to check us in. The couple we passed outside came in lobby and told us office was closed even though sign said 10pm and it was only a little after 9pm. They said we have to call for attendant so we did several times and no answer. This place we found out later ( it’s not listed as such) is a permanent residents facility and not just extended stay. I would say this place, by far is the worst hotel we have ever been in. Not safe, not clean, no lighting, sketchy people hanging in parking lot and no check in staff…. Not to mention the metal gate needed for checkin desk. We left and found another hotel for the night. Next day Called and spoke with Melanie who is front desk and she apologized and processed a refund. We use hotels.com regularly and I think this residential hotel is way beneath their quality and their pics of this hotel are not even close to what it actually looks like.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Dear Carol, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

2/10 Terrible

Shavieka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service. Establishment spelledin
I didn’t get to check in or stay. Office was closed I will dispute this charge on my card as well if I don’t get a refund
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 17, 2023
Dear Shavieka, Please accept our apologies for the frustrations you experienced upon arrival. We are reviewing this internally to see what went wrong and will take appropriate action where necessary, and we are very grateful for your feedback. If we may be of any further assistance, please reach out to us directly at the hotel. We hope to make it up to you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Martin

Stayed 2 nights in May 2023

10/10 Excellent

Arnell

Stayed 2 nights in May 2023

4/10 Poor

Kelsey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t feel it was very clean, the bed had stains on it and the bathroom was gross, bathtub was falling apart and the little kitchen in there looked gross. Didn’t feel it was clean like it should have been.
Stayed 1 night in May 2023
Response from Hotel Management on May 20, 2023
Dear Kelsey, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

2/10 Terrible

Jaime

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was not clean, sketchy people hanging outside and the managers keep very strange hours. Will not be back.
Stayed 7 nights in May 2023
Response from Hotel Management on May 18, 2023
Dear Jaime, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

6/10 Okay

Carmela

Stayed 2 nights in May 2023

4/10 Poor

Jess

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Damn sure not worth $100!
Chevy up on that ISR on the third on the third floor. It looks like it nobody’s been there for ages. It’s right next to the freeway so Kansai right next to the freeway. It didn’t dawn on me when I entered into it because it was later in the evening, and I came from a different angle, not a place I would go back to again
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 24, 2023
Dear Jess, Thank you for being our guest and for your feedback. Please accept our apologies for not meeting your expectations. Our goal is to provide every guest with an exceptional stay, and we regret that this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management

4/10 Poor

Cherlyn

Travelled with family
Disliked: Amenities
There was miscommunication between Expedia & the hotel (Expedia showed rooms available, hotel did not). We lucked out on one that clerk said a/c may not work, however we booked a room w/2 beds & clerk & manager made it seem like they do not even offer that. Hallways & room had a funky smell. There's no toiletries at all. No coffee pot in the room. Bed was hard. Wifi either didn't exist or wasn't working. Worst part was the confrontation between the manager and the clerk checking me in. Manager berated the clerk during my checkin. She did later apologize. We will never stay at an Extended Stay again.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 21, 2023
Dear Cherlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You could do better
Check in was fine, the hotel was dirty. Loud music and no quiet policy enforced. No lights on in the parking lot or front entrance. Left at 7:30am and no one at front desk and front desk was closed with a metal divider. Really want my money back!
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 16, 2023
Dear Lisa, Thank you for staying with us and sharing your feedback. We strive to provide an enjoyable visit for every guest. Therefore, we sincerely regret failing you. What you have experienced is unacceptable by our service standards, and we will address this immediately. We assure you we are fully committed to redeeming your confidence in our hotel, and we hope you will revisit us so we can deliver the seamless stay you deserve.Sincerely,Hotel Management

4/10 Poor

Derrek

Stayed 1 night in Apr 2023

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. The place is a dump and caters to long term residents. Noise at all house and dogs in next room barking all night. We were in a bind but now I know to never stay in an extended stay property.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 4, 2023
Dear Sean, Thank you for being our guest and sharing your review. We genuinely apologize for not delivering the experience you expected. Please know had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. Sincerely,Hotel Management

2/10 Terrible

Smith

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible,we had to wait 15 for someone to check us in ,I believe the beds got bed bugs,we couldn’t sleep at all,kept itching our selfs,plus loud noise..I don’t recommend anyone going there 👎👎👎
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 15, 2023
Dear Smith, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 Okay

Celia

Travelled with family
Stayed 1 night in Feb 2023

4/10 Poor

Donald

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived late at the property and the lobby was closed. The attendant did come down after 15 minutes and was very polite she apologized because she did not have a number to reach us since we made our reservation through Expedia but there was only one room available instead of two. She said if I reached out to Expedia they would refund my money but she could not. Emailed Expedia trying to get money back and had no response. Mold in the bathroom broken light switch covers rust on the outside of the refrigerator. Large odor of marijuana in the hallways.
Stayed 1 night in Nov 2022
Response from Hotel Management on Nov 27, 2022
Dear Donald, please accept our sincere apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

4/10 Poor

Nicholas

Disliked: Cleanliness
Stayed 1 night in Oct 2022

2/10 Terrible

Jody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springdale Ark
This was the dirtiest, shabbiest, most disgusting hotel I’ve ever seen. The first indication was a plunger in the bathroom. What hotel keeps a plunger in the bathroom?!?! If I would have had ANY other alternative I would not have stayed there this weekend. I will NEVER stay at ANY Extended Stay Hotel again. Robbing people blind at over $260 a night.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Oct 7, 2022
Dear Jody, thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

8/10 Good

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overnight stay
It was just a quick trip in and out of town. This place was fine for what I needed.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Oct 7, 2022
Dear Mark, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you the city.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
Got there at 10:20 pm. Lobby reeked of marijuana with no staff to be found. Sign on window said check-in hours had changed and they close at 10:00 pm. No warning of this change. Had to find new accommodations on a very busy weekend with very little available. Parking lot had lots of people milling around, hanging out.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Oct 10, 2022
Dear Guest, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

6/10 Okay

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Floor so dirty I had to wash my feet and wear shoes on way to and before getting into bed. No ice. Shower was good. Ac worked well. Liked the soap. TV so basic not worth turning on.
Stayed 3 nights in May 2022
Response from Hotel Management on Jun 12, 2022
Charlotte, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump!!!!!
For nearly $300 per nite the hotel was a dump! The rooms were not ready, there were cigarette burns everywhere, no ice machines, unbelievable!!! The front desk employees, however, were extremely accommodating and gracious! Will not stay here again!!!!
Stayed 2 nights in May 2022
Response from Hotel Management on Jun 12, 2022
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced with your guest room. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. We also want to share with you that we provide fully equipped kitchens with a full-size refrigerator/freezer, which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. On a slightly positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

4/10 Poor

Brittany, Winthrop

Travelled with family
Disliked: Property conditions & facilities
The room keys wouldn’t work so someone had to walk every guest to their room and open with a master key. Our room wouldn’t lock at all and would open even without a key but the hotel was sold out so we just took our stuff back to the car during the concert and brought it back in after. The whole floor smelled like weed and our toilet wouldn’t flush. We prepaid for a king but when we got there she said they couldn’t accommodate it.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 3, 2022
Brittany, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We also appreciate your additional comments, and rest assured we will address this appropriately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

2/10 Terrible

Daron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the worse hotel I've been in. Very unsafe, very run down, fixtures falling off creating health issues, cleanliness was ridiculous, hardly any staff. No ability to print electronic keys, so rooms were unsecure as management was advised to just open doors for guests each time of ingress. They didn't have time to review or insure who was in what room, nor did they ask. Anyone could have walked into any room at any time..no questions asked. When management was about about fixing the room key system, they were told the technician was off for the weekend. UNBELIEVABLE... Guaranteed social media will have a field day with this absolute lack of care, concern, health safety, etc....
Stayed 2 nights in Apr 2022
Response from Hotel Management on Apr 28, 2022
Daron, thank you for posting your feedback. You are absolutely correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We apologize for the maintenance issues you had and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

6/10 Okay

Kellie

Stayed 1 night in Apr 2022

2/10 Terrible

Cortney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelled horrible inside the property. Would not stay again.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 26, 2022
Cortney, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire Hotel Stunk of weed. Advertisement stated complimentary breakfast which was just granola bars, and muffins. Didn't have an ice machine. Overall felt like we were in a dungeon
Stayed 2 nights in Apr 2022
Response from Hotel Management on Apr 26, 2022
Thank you for being our guest. We are disappointed to read that our complimentary grab-and-go breakfast did not live up to your expectations. Please know that we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate your patience regarding the same. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

2/10 Terrible

Trenton

Disliked: Cleanliness
Stayed 1 night in Mar 2022

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent !!
The staff is amazing and hardworking , the cleaning ladies are the best !!!
Stayed 2 nights in Feb 2022
Response from Hotel Management on Mar 8, 2022
Jessica, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management

6/10 Okay

Lori

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We checked in, got to our room and the air conditioning wouldn’t work. The heat did, but it was like the air was locked out. The bathroom reeked of cigarette smoke. Ask for another room, it was on the interstate side of the building so it was loud. The pillows were horrible, and the bed was very hard.
Stayed 1 night in Feb 2022
Response from Hotel Management  on Feb 26, 2022
Lori, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Julie

Travelled with family
Disliked: Cleanliness, amenities
Did not feel safe. Mold around toilet base. Extremely noisy so close to the highway.
Stayed 2 nights in Jan 2022
Response from Hotel Management on Jan 19, 2022
Thank you for your feedback. We are pleased to know you choose to stay with us. However, we are sorry for our hotel not meeting all of your expectations. Your concern regarding the mold has been shared with our housekeeping team for a quick review. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management