Reception
Check availability

Reviews of DoubleTree by Hilton Springdale

4 out of 5
DoubleTree by Hilton Springdale
4677 W Sunset Ave, Springdale, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 572 reviews" "
Rating 8 - Good. 187 out of 572 reviews" "
Rating 6 - Okay. 45 out of 572 reviews" "
Rating 4 - Poor. 21 out of 572 reviews" "
Rating 2 - Terrible. 12 out of 572 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Stacey

Travelled with partner
Liked: Staff & service, amenities
Room was newly renovated. They are still working on many common areas of the hotel. Elevators did not work.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Ketty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice foods and people

10/10 Excellent

Jalonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Brad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property under construction. Total mess renovations cheap. Shower didn't work
Stayed 1 night in Feb 2024

8/10 Good

Dustin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Darrell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very Professional and Accommodating
Stayed 1 night in Jan 2024

6/10 Okay

Brijette

Travelled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the renovation and a little shabby contractor work which I let the staff know about. Otherwise we really like staying here the young ladies at front desk are very attentive and helpful. Love the cookies and hospitality.
Stayed 4 nights in Dec 2023

8/10 Good

Naeleen

Stayed 1 night in Nov 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sara

Travelled with family
Liked: Amenities
Definitely doing some remodel, but overall nice rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going back for the cookies!
The hallways were messy from some construction but our room was very clean and comfortable. Location was convenient and close to several stores. Staff was very friendly and the warm cookies were AWESOME!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Stayed 2 nights in Oct 2023

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. The only downmark is the breakfast wasn't free, and it was subpar at best. It was not as good as breakfasts in other hotels that you get for free. Food was cold, at 8:45 on a Sunday. :(
Stayed 1 night in Oct 2023

8/10 Good

Dan

Travelled with family
Perfect location near the interstate. Great breakfast. Friendly staff.
Stayed 2 nights in Sep 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay..
A/C was out in my room...tried adjusting thermostat but it was flashing batteries and wouldn't adjust. It was not "uncomfortable" so did not complain until I walked into the hall the next morning and realized just how much warmer it was in the room. As I said, they were never aware of the issue until I informed them at checkout, so this is something they may well have been able to fix...the cookies were good as was everything else about our stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Dustin

Stayed 1 night in Sep 2023

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it's right off the highway and close to places to eat that can be walked to.
Stayed 1 night in Sep 2023

10/10 Excellent

Tosha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course, always the cookies given at check-in. One of the most comfortable beds, with feather/down pillows and comforter. Very friendly staff. Linens for bed and bath are high quality.
Stayed 2 nights in Sep 2023

10/10 Excellent

RAJU

Stayed 1 night in Sep 2023

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE WERE LUCKY ENOUGH TO STAY IN THE ROOMS AT THE TOP FLOOR WHICH HAD JUST BEEN REMODELED!
Stayed 1 night in Sep 2023

8/10 Good

taylor

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
All of the staff at this hotel are very friendly and accommodating. The hotel itself is somewhat tired. Our room was fine, but the bed was not very comfortable and the AC didn’t work well enough. The breakfast buffet in the morning was very nice. It’s well located for visits to the University of Arkansas.
Stayed 2 nights in Sep 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is in a great location close to Interstate (but no noticeable road noise) restaurants, shopping, etc. Apparent the hotel is older but they are remodeling. Rooms are large and beds are very comfy. Staff was very friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 2 nights in Aug 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023

4/10 Poor

Joseph

Business traveller
Liked: Staff & service, room comfort
I have stayed there a few times and have always enjoyed my stay this time my room smelled like wet dog urine. It’s debatable if I will stay there again.
Stayed 3 nights in Aug 2023

6/10 Okay

Jeffrey

Liked: Staff & service, room comfort
Disappointed
Very pleasant woman at the front desk But… Place is under renovation Phone didn’t work Shower was just warm, not hot Breakfast was not included $25???
Stayed 1 night in Aug 2023

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree in Springdale Arkansas was a great place to stay. It’s close to a lot of restaurants and shopping. It was clean and well designed. Our room was comfortable and roomy. I would choose it again.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very personable, professional, & helpful!! The hotel is in a great location to get to the Walmart Amphitheater & other attractions.
Stayed 1 night in Jul 2023

10/10 Excellent

tracie

Excellent choice
Thoroughly enjoyed..great staff and very clean
Stayed 2 nights in Jul 2023

6/10 Okay

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, but room 310 needs the A/C fixed
Hotel was in good condition, and the staff at the front desk was excellent and very welcoming. We skipped the breakfast, which was $13 per person over 7 years old. There are plenty of nearby breakfast restaurants. The room was in good condition but warm and humid. Near the elevator, which was not an issue (no noise heard). The A/C unit had lost its mind and would not keep the room cool, no matter the setting. It was almost like the cold air blew up into the curtains, falling down on the thermostat of the A/C unit and then shutting it off. So, the unit would short-cycle constantly (on for a minute, off for a couple minutes until the thermostat realized it really wasn't cool). There was no way to keep the curtains closed without the air blowing up into the curtains (maybe throw a bag on top of the A/C unit?). Anyways, despite the bed being mostly comfortable, we kept waking up sweating. So, we didn't sleep much -- which is, after all, the point of staying in the hotel overnight. We would probably stay somewhere else next time. But, the area was nice with plenty of places nearby to eat.
Stayed 1 night in Jul 2023

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was nice. Property is dated, air conditioning in rooms doesn’t seem to run like it should and no air in bathrooms, so gets pretty warm after showers. Not really set up to handle a sell out for baseball tournament. No hot water and ice machines were broken.
Stayed 2 nights in Jun 2023

6/10 Okay

Tammarrah

Stayed 1 night in Jun 2023

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Walter

Stayed 1 night in May 2023

4/10 Poor

Barbara

Travelled with family
Disliked: Staff & service, amenities
The staff member I dealt with a couple of times, had a, I don't care attitude and I don't care about the computer not working in the lounge. Also, when I passed him in the hallway, never said good morning or anything to me, only responded when I spoke.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cheryl

Stayed 1 night in May 2023

8/10 Good

Ivelisse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean rooms. Staff is friendly. The hotel would benefit from remodeling as rooms were out dated and dark.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great friendly staff! Bed and pillows were AMAZING!
Stayed 2 nights in Apr 2023

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay ever!
Stayed 2 nights in Mar 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
close to University, of Arkansas, affordable, great access to many restaurants
Stayed 2 nights in Mar 2023

10/10 Excellent

Melanie A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with great beds !
Stayed 2 nights in Mar 2023