Desk, free WiFi, bed sheets

Reviews of Chief Motel

2 out of 5
Chief Motel
1818 North College Avenue, Fayetteville, AR

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 146 reviews" "
Rating 8 - Good. 49 out of 146 reviews" "
Rating 6 - Okay. 23 out of 146 reviews" "
Rating 4 - Poor. 17 out of 146 reviews" "
Rating 2 - Terrible. 19 out of 146 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Zabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 2 nights in Mar 2024

6/10 Okay

Ashlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was perfect except for we had people coming in our room from the restaurant
Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches in the room alot of them. It was dirty. Burn holes in the blankets. Stains on the towels it was nasty will not be co.ing back
Stayed 2 nights in Dec 2023

6/10 Okay

Jared

Stayed 1 night in Oct 2023

10/10 Excellent

elizabeth

Stayed 4 nights in Nov 2023

6/10 Okay

Tracy

Stayed 2 nights in Nov 2023

8/10 Good

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good stay. We were only there for about 6 hours just to get some sleep. We did not use the showers/tub at all just because it was not necessary. However, for a place to lay your head for one night it got the job done.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Im so sorri
Stayed 1 night in Nov 2023

8/10 Good

Jessica, Fayetteville

Liked: Staff & service
The hotel manager/owner was pleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was a pleasure to deal with.
Stayed 1 night in Oct 2023

8/10 Good

Bob, Edmond

Liked: Staff & service, property conditions & facilities
It is what you would expect of a nice Motel. And i stress nice motel. I have stayed in more than a few and most old school Motels are a bit shady. This one was honestly quite nice. I would give it five stars except for the floors could have been cleaner and not ice bucket.
Stayed 1 night in Oct 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Noel

Liked: Cleanliness, staff & service, room comfort
Fayetteville
Had water in floor from A/C and from refrigerator defrosting. They moved us to another room. Area was nice. Decently quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Mark, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Clean room. Comfortable I prefer to stay in local , privately owned venues supporting the lcal communities that i visit and promoting small businesses. This motel is wonderful. Locatuon and staff. Highly recommend
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 19, 2023
Hello Mark, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

MarkMark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat Place
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 2, 2023
Hello Markmark, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible filthy moldy coffee grounds in the coffee maker burn holes in the blanket the smell was nauseating I didn't stay there we got a different motel to stay in. I was so afraid I didn't even request a refund but I need one
Stayed 1 night in Nov 2022
Response from Sincerely, MP- Guest Relations Manager on Nov 19, 2022
Hello Patricia, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Paul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 17, 2022
Hello Paul, Thank you for taking the time to share your comments regarding our location and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Dane

Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 8, 2022
Hello Dane, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You have to know what you are getting into when you stay here. If you are into John Wick movies this place is great!
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 8, 2022
Hello Thomas, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dead bugs in the floor. Live bugs running around. Dirty, burn holes in bedsheets and furnature.
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 2, 2022
Hello Kevin, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
This is an old style motel...kind of a cool setting. The place is very run down. I have roaches in both rooms I stayed in. The door had to have a screw removed to allow it close and lock. Very bad shape.
Stayed 2 nights in Sep 2022
Response from MP- Guest Relations Manager on Oct 2, 2022
Hello Mike, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
non smokers beware
Basic room and close to activities (nice feature) but the room smelled like an ashtray--I brought an air purifier because all that was available was a smoking room, but it didn't help much. Long-term renters had kids playing outside the rooms at 7 am and had visitors parking in the spots outside the rooms, so I had to park further away. I would only stay here if nowhere else was available--which sometimes is the case on game weekends.
Stayed 2 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 28, 2022
Hello Valued Customer, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

William

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 28, 2022
Hello William, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Christie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ROACHES
It was a really short stay. My wife and I ALWAYS do a pretty thorough bed bug check everytime we stay anywhere. When we flipped the mattress up in this motel, roaches started scattering everywhere. We checked right back out. The attendant was apologetic and gave us a refund.
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 28, 2022
Hello Christie, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

Natalie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointed
Stayed here a few times for the price, location to the U of A and the cleanliness. Booked 2 weeks in advance for the 1st game of football season. Price had doubled from 6 months ago. Checking in, there was a woman in socks, obviously on something, talking to herself who ended up in a room two doors down from our corner room. The door didn't lock. The floor slanted down. The toilet tank leaked all over the bathroom floor. We don’t require much more than clean and safe, but this wasnt it.
Stayed 2 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 7, 2022
Hello Natalie, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Julianna

Stayed 1 night in Jun 2022
Response from Sincerely, MP- Guest Relations Manager on Jul 12, 2022
Hello Julianna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from MP - Guest Relations Manager on Apr 26, 2022
Hello Hunter, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room....comfy bed....owner very helpful. All in all...nice stay. Would stay there again!
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on Apr 25, 2022
Hello Penny, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Linda

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022
Response from CM - Guest Relations Manager on Mar 9, 2022
Dear Linda Thank you for taking the time to rate our service. It is always a pleasure receiving positive feedback from our guests as it reassures us that we are providing them with the best service we can provide. We look forward to your next stay with us.

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from CM - Guest Relations Manager on Feb 26, 2022
Dear Ginger Thank you for leaving us a perfect rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Feb 2022
Response from CM - Guest Relations Manager on Feb 26, 2022
Dear Heather Thank you for leaving us a perfect rating. We are glad we could be of convenience for you. We hope you will be using our services again in the future.

2/10 Terrible

Cole

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything absolutely horrible
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on Nov 16, 2021
Dear Cole, Thank you for leaving us a rating. We are sorry for any expectations of yours that we have not met. It would be very helpful for us to know the exact issues you may have encountered, so we can take appropriate actions and avoid the same problem in the future. We hope to hear back from you. Sincerely,

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on Nov 9, 2021
Dear Kyle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We always strive to provide a great experience to our guests, so please let us know if you have any feedback or suggestions that can help us out. Your feedback is very important to us and we can assure you that we will use it to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 Terrible

Toby

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an absolute disaster. Roaches were all over the room. When I asked for a solution I was handed a can of roach spray. Do not stay at this place.
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on Nov 9, 2021
Dear Toby, Thank you for letting us know about your experience. I am so sorry that it has been less than satisfactory. Having roaches in the room is not a pleasant experience at all. This issue has been communicated to housekeeping and they will make sure that the insect problem will be taken care of. We hope we can get another chance to give you a more enjoyable stay. Sincerely,

2/10 Terrible

Shaun

Travelled with group
Disliked: Staff & service, property conditions & facilities
The room was very unclean had roaches the towels had hair in them I will never stay there again it is one nasty place if it was up to me I would request all of my money back
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on Nov 9, 2021
Dear Shaun, Thank you for leaving us a review. I understand that your stay has been less than satisfactory due to the room not being too clean. I am so sorry about this experience of yours. This issue has been communicated with the housekeeping team to make sure that this situation can be prevented moving forward. I hope that we can see you again so we can give you a better overall experience. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointed to say the least
Old Motel in run down condition. Bed ok, but plaster coming off ceiling. Floor in vanity area snd bathroom sloped down and made you feel like you were going to fall. Used to be a smoking room cigarette odor still there. Paid for room through Hotel. Com but Hotel Charged me too so I was double charged. Would not recommend this motel at all .
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on Sep 21, 2021
Dear Valued Guest, Thank you for leaving us a review. Allow me to apologize on behalf of our hotel for all the issues that you have faced during your stay. We aim to provide a satisfactory and enjoyable experience to our guests. The problems that you have reported will be investigated for appropriate resolutions. We hope we can get a chance to replace this experience of yours with a more pleasant one. Sincerely,

10/10 Excellent

Geof

Stayed 1 night in Sep 2021

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on Sep 19, 2021
Dear Tammy, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

6/10 Okay

Teresa

Disliked: Cleanliness, property conditions & facilities
Just run down
Not so great, a bit run down. The room we booked wasn't available and they said I didn't have a reservation until I proved it to them with a confirmation code. They said that they were sold out, but then magically had a smoking room.
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on Sep 16, 2021
Dear Teresa, Thank you for leaving us a review. I am so sorry for the inconvenience and unpleasant experience you've had. We are reviewing this incident and corrective actions will be taken to ensure this never happens again. Sincerely,

10/10 Excellent

William

Stayed 1 night in Sep 2021

4/10 Poor

Dennis

Liked: Room comfort
Disliked: Cleanliness
Yeah I'll pass
I can't believe he said I got lucky with the price! The wifi didn't work, and there was roaches. Other than that the only thing that made it bearable was the fact that the hotel is in the middle of Fayetteville
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on Sep 10, 2021
Dear Dennis, Thank you for letting us know about your experience. I am so sorry that you had an unsatisfactory stay. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We still hope to get another chance to serve you. Sincerely,

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Bobby on Jul 12, 2021
Hi Andrew, Thank you for your feedback, we will continue to improve on our end.

2/10 Terrible

Markeis

Stayed 1 night in Jun 2021
Response from CM - Guest Relations Manager on Jul 29, 2021
Dear Markeis, Thank you for rating your recent stay at our property. We want to make sure that we can address any issues you might have faced so we can avoid them in the future. Please help us by providing more details about what didn't work well during you stay. We will be happy to hear you out. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia booked and confirmed a room for me that the hotel did not have and thus could not honor.
Stayed 1 night in May 2021

6/10 Okay

Karin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Make sure to latch the security latch in room 144!
Had reserved a king bed. Was told at check-in one was not available and had no choice but to accept two full-sized instead. Don't list a room as available if it's not. Got to the room and the door was wide open. Door didn't want to close properly without being slammed shut as hard as possible. We had to leave right away for our event and intended to talk with management later. Came back, had to body slam the door to get it open! Slammed it shut to keep it closed for the night, yet the wind from a storm blew it open at 3:30 am!! Had the security latch on, thankfully. Tried to talk to someone when checking out but attendant refused to come to the window. The room condition was what we expected for a motel, but extremely disappointed that reservations were made weeks in advance only to be told they wouldn't have the room I reserved, gave us a room with an obviously faulty door, and wouldn't come out at 8:30am for us to check out and discuss the issue.
Stayed 1 night in May 2021

2/10 Terrible

Raul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an infested place we did not stay.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness
I like the fact that you can still smoke in the room
Stayed 1 night in Mar 2021