1 bedroom, in-room safe, desk, blackout drapes
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Reviews of SureStay Plus Hotel by Best Western Stevensville St. Joseph

2.5 out of 5
SureStay Plus Hotel by Best Western Stevensville St. Joseph
5050 Red Arrow Hwy, Stevensville, MI

Reviews

7.6

Good

Rating 10 - Excellent. 271 out of 779 reviews" "
Rating 8 - Good. 238 out of 779 reviews" "
Rating 6 - Okay. 144 out of 779 reviews" "
Rating 4 - Poor. 89 out of 779 reviews" "
Rating 2 - Terrible. 37 out of 779 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

xuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the beds are very comfortable. I’m baffled why they charge a $100 “incidentals” fee when there’s nothing to purchase there, and I clearly haven’t come in with a pet. The last couple times I’ve stayed at the property, no breakfast was served, I assumed because there were very few guests there.

8/10 Good

Lynda

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tessa, Mishawaka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating. Wanted a $100 deposit upon arrival and was not prepared for that, but still work with me so I could fulfill my reservation.
Response from Hotel Management on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was adequate for my needs. The location is excellent for shopping and restaurants. I have nothing negative to report about the property.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Peio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to change rooms the door didn't lock. Pillows were not full size
Stayed 4 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Hi Margaret We are really sorry for the inconvenience you had at your stay. As you mentioned we have changed the lock of that door and we are working on the renovations so I think it will take little bit time to get all the stuff as we get all stuff we will change everything in the hotel. We hope to see you again and we are sorry again for the inconvenience you had at your stay.Thank You

8/10 Good

Dennis

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Feral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was easy to find and the hotel room were nicer than expected. Check in/out was easy. The staff was friendly
Response from Hotel Management on Oct 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Amber

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Sheets were dirty and comforter had urine on it. Heat didn't work without making the entire room smell like fire and people smoking on the floor we were on and we had a baby
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Nice rooms
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Vicki

Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff was very nice, hotel and room were clean. The indoor pool was too cold to get in. Temps below whay any person would tolerate! The breakfast was not very good. The food was not warm or fresh.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Stephanie, Zeeland

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bare bone operation. If you needed anything after checking in, you had to go down to the desk yourself. Breakfast buffet was a waste of time. Eggs were cold. Biscuits were hard. Not a good selection of food. Room was in disrepair. Blind was broken with the valance leaning up against the wall. Broken tile on the floor of the bathroom. No extra role of tp. Ran out just before we left.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service
Good value, safe property and very convenient- will stay here again
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 7, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice the room was nice and clean, bed was ok comfortable. The breakfast was subpar, it was nice they had hot coffee all night.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Accomidating at checkin a little early. Room was very comfortable everything worked. Breakfast provided was adequate and appreciated. A bit confused they post a sign food not allowed out of the breakfast area. I like to eat in my room and i complied just bugs me. Overall excellent though@
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rachel

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Shibu

Liked: Cleanliness, staff & service, property conditions & facilities
window curtains
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, pool was freezing.
Decent hotel, clean, spacious room, breakfast was ok, but the pool was absolutely freezing. I don’t it too warm, but this was really cold.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 27, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, and comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Friendly service, clean room, good hot breakfast, pool. What more do you want?
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and no issues. Will definitely stay there again on our travels. Recommend
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Dan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool broken , exhaust fan in room broken , breakfast items either overcooked or stale. This is the third time staying here and property has definately declined. Won't be back.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Don

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked into the room and noticed that there was a cracked window, i went to the front and notified the attendant at the desk and he said he was aware of it. He did not offer a new room, i also noticed the room was extremely loud being 100 feet from the expressway and asked if the other side was quieter and he said no and still did not offer a different room. After being in the room for a while i noticed a musty smell probably due to the cracked window. I would advise anyone to stay away from this hotel unless you do not like to sleep.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kady

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Casey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lightbulbs missing from lamp, fridge didn't work
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Amy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I’ve been here. Great value and I love that I can bring my fur baby for a small up charge. Always friendly staff.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Piotr

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Craig

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a very nice, living options available area. You can find anything you need within a mile of this location from food to shopping to beaches. Everything was clean and well maintained. The free breakfast was more than just cereal and muffins. My only two complaints would be 1. The pool was way too cold to swim in (I don't blame the facilities for this. The pool was open. Just too cold) and 2. Still waiting on my security deposit back, but we just checked out this morning, so it may take some time. Neither of these "complaints" would keep me from staying at this great facility again.
Stayed 3 nights in Aug 2023
Response from Hotel Management on Sep 4, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Donald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were rather skimpy. Otherwise, our stay was comfortable and quiet.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lezlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

James, Clintonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills but otherwise fine. If traffic noise makes it hard to sleep this might not be your first choice since it is about 200’ off the Interstate. Staff are very nice. Breakfast is warm. Coffee is tolerable. Sheets had several stain spots and the AC takes a while to bring the room down to sleeping temperature.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good could’ve been better
Stayed 1 night in Jun 2023
Response from Hotel Management on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a coffee barcset up all day. The pool area is clean. Friendly staff.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and room was spacious. FYI… They charge $35 per pet. Seems like a lot.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Charles, Antioch

Travelled with partner
Liked: Amenities
Expedia overcharged me
Stayed 4 nights in Aug 2023
Response from Hotel Management on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

STEVEN K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waaspleased with the staff service and cleanliness of room
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Randall

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 25, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were amazing. The breakfast was only okay. We were on one side of the hotel which was fine, two other groups in our party were on the other side. Both groups on the other side said that the traffic was so loud that they had trouble sleeping.
Stayed 4 nights in Aug 2023
Response from Hotel Management on Aug 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ciro S

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property is run down and not well maintained. It was rated as good and gave it a try fir one night. For the money it should have been in better shape.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lynn

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
Convenient and reasonably priced, but our first room smelled like smoke and the window was a bit open to air it out. Then we found a bug on the seam of the mattress and the mattress was not covered well. Thankfully they switched our room, but I don’t feel confident in the cleanliness to stay again.
Stayed 1 night in Aug 2023
Response from Hotel Menagement on Aug 18, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.