Individually furnished, iron/ironing board, free cribs/infant beds

Reviews of Quality Inn Near Interstate I94

2.5 out of 5
Quality Inn Near Interstate I94
18830 Laporte Rd, New Buffalo, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night, no issues at all.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Elizabeth,We are delighted to hear that your stay was enjoyable and seamless. Our team strives to provide a hassle-free experience for all our guests. Should you have any future travel plans, we look forward to welcoming you back to create more wonderful memories for you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The tub & bathroom sink didnt drain properly. A couple of inches of water built up in the shower by the time you finished.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Michael, We apologize for the inconvenience you experienced during your stay. Your feedback is crucial for us to address areas for improvement and provide a better experience for our guests in the future. We recommend guests contact management directly with any concerns during their stay to ensure a resolution is sought promptly.

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello María,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Leann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was great Friendly staff and nice rooms
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Leann,We are delighted to hear that you enjoyed the friendly staff and accommodations during your stay with us. Your kind words are truly appreciated, and we hope to welcome you back again in the future.

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness
Location was convenient for our trip. Breakfast was mediocre better off going to McDonald's down the street
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Ben, Thank you for providing feedback on your recent stay. We appreciate knowing the convenience of our location met your needs. Your suggestion about breakfast is noted for future improvements. We hope to welcome you back for an even better experience during your next visit.

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice room
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Gloria,We're glad to hear you found our location convenient and enjoyed your room during your stay! Your feedback is truly appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience at our hotel.

8/10 Good

Zorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Zorinda,We're delighted to hear you enjoyed your stay with us! If you have any suggestions or concerns, please feel free to contact us directly. We look forward to welcoming you back soon!

2/10 Terrible

LORI

I was directed on the map to the quality inn in sawyer and upon check in nobody told me I was at the wrong quality inn.. now awaiting a refund for this terrible customer service and Expedia is trying to get general manager at the new buffalo mi location give me a refund. And hopefully their link on website directs to the correct place
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello LORI,We apologize for any confusion during your stay. For any further assistance regarding your refund, please reach out to the hotel management directly. Your feedback on the website link will be shared with the team for review.

10/10 Excellent

Miranda, Sullivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Miranda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air fresher was a bit to strong in the room. Im sensitive to smells.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Andrea,We appreciate your feedback regarding the room's air freshener. Your input helps us improve our services for future stays. Should you have any more concerns, please feel free to reach out to the hotel directly.

10/10 Excellent

Jazmyne

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Jazmyne,We are glad to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit!

10/10 Excellent

Tamaca

Travelled with partner
Liked: Cleanliness, amenities
Very professional and polite.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Tamaca,We are delighted to hear that our staff provided you with professional and courteous service during your stay. Your feedback is greatly appreciated as we strive to ensure all our guests have a positive experience. Thank you for choosing our hotel for your visit.

10/10 Excellent

tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello tammie,We're delighted to hear that you enjoyed your stay with us! Should you have any further comments or queries, please feel free to contact us directly. We look forward to welcoming you back soon!

4/10 Poor

Jaxson

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was big, but everything else outside of the room was dirty especially the elevator. The breakfast area was smaller than expected and the food was dried out and the donuts were stale and hard.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jaxson, We appreciate your feedback on your recent stay. Our team will address the cleanliness concerns you mentioned and work to improve. Your comments on the breakfast quality will be shared with our kitchen staff for their review. Your input helps us enhance our services for future guests.

10/10 Excellent

shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stop during road trip
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello shawna,We're thrilled to hear that you found our hotel to be a convenient stop during your road trip. We appreciate your positive feedback and hope to welcome you back again in the future. Your support means the world to us!

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely for the price. Definitely would stay there again. Also loved that there is a fridge and microwave in the room!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ann Marie,We are thrilled to hear that you enjoyed your stay and appreciated the amenities in the room. We look forward to welcoming you back on your next visit.

10/10 Excellent

George

Liked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello George,We are pleased to hear that your stay was enjoyable. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.

2/10 Terrible

DANNY

Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello DANNY, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay.

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
It says there’s a pool but it’s actually in the neighboring hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Carol, We apologize if there was any confusion regarding the pool location. Your feedback is valuable and will be shared with the management for future improvements. We recommend reaching out to the hotel directly for any further assistance with your concerns.

10/10 Excellent

Denise, lansing

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was excellent in every regard. We stay at a lot of sub-$100 hotels. Many in this bracket have degraded since Covid - under staffed, deferred maintenance, etc.. This Quality Inn was a pleasant surprise and I highly recommend it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Denise,We are thrilled to hear about your positive experience at our hotel. It's rewarding to know that our commitment to maintaining high standards has not gone unnoticed. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very helpful and polite. Room was quiet and close to casino.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Garry,Thank you for sharing your positive experience with our helpful and polite staff. We're delighted to know that you found your room to be quiet and conveniently located near the casino. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Michael A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's something called a Super Inn between the Quality and Baymont that looked sketchy. The pool and hot tub were closed due to the recent deep freeze. My room was nice and staff was friendly
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Michael A, Thank you for choosing our hotel and sharing your feedback! We appreciate your kind remarks about our friendly staff and the comfort of your room. We apologize for any inconvenience caused by the temporary closure of the pool and hot tub during the recent deep freeze. We strive to provide a pleasant experience and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Julie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When looking for a hotel for this stay I specifically filtered for properties with indoor pool and hot tub. Plan was to arrive at check in time and use the amenities. However the pool and hot tub were closed and under repair. This would have been great to know when booking. This is the 3rd time we’ve booked through Expedia and arrived at the property to find that the properties amenities we were looking forward to were closed and not available for use, which if known would have changed our plan.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Julie, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the pool and hot tub being closed for repairs. We understand the importance of having access to these amenities and apologize for any miscommunication regarding their availability. We recommend reaching out to Expedia to ensure accurate information regarding the amenities prior to booking your next stay. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Christina, We're delighted you enjoyed your stay with us! Please don't hesitate to contact us for any future stays or feedback.

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a horrible smell as soon as u walk into the lobby/registration area. Smelled like garbage/something dead. I mentioned it to the person at the desk which stated maintenance is working on it. There was lemon water and coffee set up and offered in the lobby. I helped myself to the lemon water and when I got to the bottom of the cup, there was black mold looking floating stuff in the bottom of the cup. The hotels pool/hot tub was closed as well for repairs. I booked this location for the pool/hot tub.I feel I should have been told this prior to check in. The hotel next door (baymont) was letting the guest of this hotel use their pool facilities. The room smelled like mold/mildew and was not cleaned well. There was tooth paste splattered on the bathroom mirror, dir, hair on the bathroom floor, stains on the floor. Grout dirty and stained. Stains in the carpet, I took pics of these issues.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Hello Kimberly, first and foremost, on behalf of all of us, we apologize for your experience at our hotel. We constantly strive to keep our hotel clean and functioning. The garbage in our lobby is constantly being changed to avoid unpleasant smells. I have talked to all of my employees to use all cleanliness precautions and remake anything that doesn't fit the Quality standards. We are also working on getting our pool back up and running ASAP. As for your room, I have talked to my housekeeping about these issues so they can be prevented in the future. We always encourage guests to come to the front desk and inform us of any issues you have with the room so we can come to a solution together. None of our staff was informed about these issues or else we would've been more than happy to switch your room or get it recleaned. We do hope you give us another chance in the future to give you the lovely stay you deserve. Thank you for taking the time to leave a review.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Jennifer,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed and very convenient. Very good value for the price
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Donna,Thank you for taking the time to share your positive feedback with us! It's great to hear that you found our hotel to be clean, comfortable, and conveniently located. We strive to provide excellent value to our guests, and we're delighted to know that we delivered on that promise for you. We hope to welcome you back on your next visit.

8/10 Good

Matthew

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Matthew,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad that you enjoyed your experience with us. If there is anything specific you would like to share about your stay, we encourage you to reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Mark

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Mark,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you enjoyed about your stay, we'd love to hear about it. We always strive to provide the best service possible and we look forward to welcoming you back in the future.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here as the nearby casino was much more than we wanted to pay for twin nights. We had stayed here once before and chose a t again. The price was reasonable, the room clean there were grab bars in the bathroom which surprised us as we didn't ask for handicap access. There was a shuttle available if desired.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Timothy,Thank you for choosing to stay with us during your visit to the area. We are delighted to hear that you found our rates reasonable and our rooms clean. Our grab bars in the bathroom are standard amenities added for our guests' convenience and safety. We also offer a shuttle service for guests who prefer not to drive. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent was friendly and explained where everything is.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Caleb,Thank you for your kind feedback about our friendly front desk agent. We strive to provide helpful and informative service to our valued guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Refrigerator smelled like something died in it.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Michael, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced with the cleanliness of your room and the odor coming from the refrigerator. We appreciate your input as it helps us improve our services. We have brought this to the attention of our housekeeping team to ensure such issues are addressed promptly.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Douglas,Thank you for choosing our hotel for your stay! We hope that you had a pleasant experience during your time with us. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your business and would love to welcome you back in the future.

10/10 Excellent

Leann

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Leann,We are thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional experiences for all our guests and we are delighted that we met your expectations. It was a pleasure having you as our guest and we hope to welcome you back soon for another amazing stay!

2/10 Terrible

Pamela

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Pamela, We're sorry to hear that your recent stay did not meet your expectations. We encourage you to reach out to our hotel directly so that we can address any issues you encountered. We value your feedback and hope to have another opportunity to provide you with a more enjoyable stay.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! The perfect two day get away! We went to the casino as well and had a blast!
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Courtney,Thank you for choosing to stay at our hotel for your getaway! We're delighted to hear that you had an amazing time and enjoyed the casino. We strive to provide a memorable experience for all our guests and we're glad we succeeded with you. We hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a overnight stay. The hotel is well maintained and reasonably priced.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Keith,Thank you for choosing our hotel for your overnight stay! We are delighted to hear that you enjoyed our well-maintained facilities and found our prices reasonable. We always strive to provide a memorable experience for our guests and hope to welcome you back in the future.

2/10 Terrible

Donatas, Willowbrook

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Donatas, We're sorry to hear that you had a less than satisfactory experience during your stay. We would appreciate it if you could reach out to our hotel directly to provide more specific feedback, so we can address any issues you encountered. We value your input and strive to improve our services for all guests.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Virginia,Thank you for choosing our hotel for your stay! We are delighted that you had an excellent experience with us. We strive to provide exceptional service and ensure our guests have a wonderful stay. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Jeffery

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Jeffery,Thank you so much for your positive rating! We pride ourselves on providing exceptional service and we're thrilled to hear that you had a great experience during your stay. If you have any further feedback or if there's anything we can do to make your next visit even better, please don't hesitate to reach out to us directly. We would love to welcome you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Joseph,Thank you for choosing to stay at our hotel and for your excellent rating! We are thrilled to hear that you had such a positive experience during your stay. If you have any additional comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean and had mismatch furniture. The chair was different fabric and design and everything from the ottoman. The pillows were very small. Bring your own pillow and blanket to stay at this place.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Julie,Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you experienced with the cleanliness of your room and the furniture mismatch. We appreciate your suggestion about bringing personal pillows and blankets and will take this into consideration for future improvements. We hope you had a pleasant overall stay and look forward to welcoming you back soon.

10/10 Excellent

Aaron

Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Aaron,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We appreciate your positive rating and it was our pleasure to serve you. We hope to have the opportunity to welcome you back in the future for another fantastic stay.

10/10 Excellent

Elena, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding clean, and covered encased mattresses.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Elena,Thank you for your review! We appreciate your feedback on our clean and well-protected bedding. It's important to us to ensure a comfortable and sanitary stay for all our guests. We hope to welcome you back for another great experience in the future.

10/10 Excellent

Carley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Hotel was clean and quiet. Great hotel for the price. Absolutely zero complaints!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Carley,Thank you for sharing your positive feedback! We are delighted to hear that you found our hotel to be clean, quiet, and a great value for the price. Your satisfaction is our top priority and we are thrilled that we met your expectations. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Kimberly

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Kimberly, Thank you for staying with us. If you have any feedback or concerns about your experience, please don't hesitate to contact us directly. We value your opinion and would appreciate the opportunity to address any issues you may have encountered.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Loved the shuttle to the casino
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Noelle,Thank you for sharing your positive experience with our shuttle service! We're glad to hear that you found it convenient and enjoyable. We strive to provide our guests with convenient transportation options to nearby attractions. We appreciate your feedback and hope to welcome you back for another great stay in the future.

8/10 Good

Matthew

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Matthew,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We appreciate your support and look forward to welcoming you back in the future.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Gary,Thank you for staying with us! We are glad you enjoyed your time at our hotel. If you have any other comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 5, 2023
Hello JAMES,Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. We strive to provide excellent service and a comfortable environment for all our guests. We appreciate your support and hope to welcome you back again soon.