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Reviews of The Chalet Motel, A Travelodge by Wyndham

2 out of 5
The Chalet Motel, A Travelodge by Wyndham
1875 Depot Street, Manchester Center, VT

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 126 reviews" "
Rating 8 - Good. 36 out of 126 reviews" "
Rating 6 - Okay. 28 out of 126 reviews" "
Rating 4 - Poor. 12 out of 126 reviews" "
Rating 2 - Terrible. 11 out of 126 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL

Travelled with partner
Liked: Staff & service, property conditions & facilities
Liked room and convenient location
Stayed 1 night in Oct 2023

8/10 Good

Michael, Burlington

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
Across from national forest for hiking, convienent.
Stayed 1 night in Oct 2023
Response from The Chalet Motel-Travelodge on Oct 15, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

6/10 Okay

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very difficult to see the opening to the annex parking lot after dark
Stayed 1 night in Oct 2023
Response from The Chalet Motel-Travelodge on Oct 11, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

6/10 Okay

Leonard a moultom

Stayed 1 night in Oct 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Chalet Motel-Travelodge on Oct 11, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

4/10 Poor

William

Travelled with group
Disliked: Property conditions & facilities
Needs to be updated and upgraded.
Check in was very easy. The desk manager was very friendly. We were assigned a room in the Annex which wss down the street from the main hotel and office. The Annex is in need of serious exterior work and interior needs upgrades. No phone in room you had to use a call box outside to contact the office if needed. When we arrived the room had an unpleasant odor and we had to air out the room by opening the slider which needed its windows washed. I then used Febreze to eliminate the odor.
Stayed 1 night in Sep 2023
Response from The Chalet Motel-Travelodge on Oct 11, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
I forgot an important and expensive item in my room. I called hours after I checked out to arrange its return. Initially I was given the run around: they would call back but never would. I persisted in calling with vague answers from staff. They said they didn’t return items by mail but would ask the owner. I expressed a willingness to pay for their time and shipping but their answer from the owner was no. So I hired a local shuttle driver at a high cost to pick up my item and bring it forward to me on the Appalachian Trail. I informed them of his name and that he would pick my item up. When he attempted to arrange a time they gave him the runaround but finally gave him a time. And when he arrived they were still rude and uncooperative with him! However he too persisted and I finally have my property back. In my humble opinion THESE PEOPLE SUCK!!!
Response from The Chalet Motel-Travelodge on Oct 11, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

Henry and Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain is ripped. Needs new one. Let people know that under the microwave is the fridge lol. Because we did know it was. Other than that exceptional place to stay. We will stay again. Thank you.
Stayed 1 night in Sep 2023
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommended!
Not good at all. Not clean at all. Noisy refrigerator. Smell bad and rotten. TV was miserable. beds are old and uneasy. there were roaches on the bed.
Stayed 1 night in Aug 2023
Response from The Chalet Motel-Travelodge on Sep 13, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place clean and convenient to center of town
Stayed 2 nights in Aug 2023
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

Carie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very outdated rooms. I will say they were very clean. Musty odor. Room next to us was a bunch of loud crackheads. Didnt sleep much.
Stayed 1 night in Aug 2023
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

LISA

Stayed 2 nights in Aug 2023
Response from The Chalet Motel-Travelodge on Sep 13, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean, and quiet! The staff was helpful in correcting a serious booking and confirmation revocation at the last minute, which was truly appreciated!
Stayed 3 nights in Jul 2023
Response from Econolodge Manchester Center VT on Aug 15, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

4/10 Poor

Mary, Avon Lake

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The sheets and towels were clean. The carpet was old and stained. Wallpaper in bathroom peeling. Had a creepy feel
Stayed 1 night in Jun 2023
Response from The Chalet Motel-Travelodge on Jun 19, 2023
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need repair, minor: window replacement in bathroom, refresh surfaces, paint upstairs popcorn.
Stayed 1 night in Jun 2023
Response from The Chalet Motel-Travelodge on Jun 19, 2023
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Michael

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The price was competitive for sure, but we were not housed in the pictured property, we were in the Annex across the road, Very muddy to get from the car to the room. The bathroom fan was unbelievably noisy, there was a distinct sewer smell in the room. The door between our room and the next was ill-fitting and we heard the snoring of our neighbor all too well, and his bathroom habits at 5:15am were very clear too. The refrigerator did not work, the lights above the bed did not work, and there were only two hooks in the bathroom, one of them broken. It has all the hallmarks of an unmaintained property. We would not stay here again, and it makes me question the whole Travelodge/Wyndham brand.
Stayed 1 night in Jun 2023
Response from The Chalet Motel-Travelodge on Jun 19, 2023
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Darryl W

Stayed 1 night in Jun 2023
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

2/10 Terrible

Gary

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy Bathroom, sticky floors,no top sheet on bed- generally dirty appearance- STAY AWAY
Stayed 1 night in Apr 2023
Response from The Chalet Motel-Travelodge on Jun 19, 2023
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Dori

Travelled with pets
Liked: Staff & service, amenities
Check in was easy and efficient. The reception area was non existent, no chairs, no furniture , a big empty room. Possibly because it was in-between seasons and they were trying to get ready for the ski season. The bathroom, while clean, it needs some fixing up - like the wall paper and the floor of the shower. They don't serve breakfast, which is ok in the fall - but in ski season, that might be a deterrent. Although there is a coffee machine in the room and a small fridge - very nice and helpful.
Stayed 1 night in Oct 2022
Response from The Chalet Motel-Travelodge on Nov 16, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Glen

Disliked: Property conditions & facilities, room comfort
Avoid if possible
No breakfast, no vending, no one on premise after 9, carpeting stained, floors sagging near bed, caulking in shower all peeling, furniture is really old an lack of lighting and receptacles for charging.
Stayed 2 nights in Oct 2022
Response from The Chalet Motel-Travelodge on Nov 16, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

happy

Business traveller
Disliked: Amenities, property conditions & facilities
It is a Hilton priced motel but really a rundown place and smelly. The floor in the shower stall has many open cracks, which is very unsanitary.
Stayed 2 nights in Oct 2022
Response from The Chalet Motel-Travelodge on Nov 16, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Norman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
An absolute dump. The carpet had holes in it and was filthy. The bathroom had evidence of mold. The room smelled horribly. You get what you pay for, I guess.
Stayed 1 night in Oct 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

pj

Stayed 2 nights in Sep 2022
Response from The Chalet Motel-Travelodge on Sep 4, 2023
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room exceeded expectations but there were no amenities like a restaurant and the office closed at 9:00.
Stayed 1 night in Oct 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Sarivuthy

Liked: Staff & service, amenities, property conditions & facilities
Needed a place crash for a night. Chalet was perfect, bedroom was more than enough space. Bathroom was a bit small, but no biggie. My only complaint is that it smelled of smoking and there was a tray full of cigs outside of my room as well.
Stayed 1 night in Sep 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Robert C

Travelled with family
Needs to be updated
Stayed 2 nights in Sep 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Lela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was clean and neat room was very large
Stayed 1 night in Sep 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Several maintenance problems with the room. Facilities need an upgrade.
Stayed 1 night in Sep 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness, room comfort
Not accommodating
When booking the room, I chose to pay upon arrival. When we arrived to check in, the front desk said they had already run my card that was held. I asked for an additional pillow because our 8-year-old daughter almost with us. Front desk insisted that the four pillows should be enough because they were king size. Also when I booked, I had listed three people this king size room was what came up so I assumed there would be a cot or couch indefinitely extra bedding for the third person.The room itself smelled old (musty and stale smoke), possibly because of the wall to wall carpeting that contains such odors. Definitely out of date. The overall price of the room did not reflect the quality of the room. To top it off, there was an envelope on the table that had written on it, "tips appreciated". My tip for you all, it's not stay there.
Stayed 1 night in Sep 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Sheila

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The facility is in need of maintenance. The rooms smelled of stale smoke. There was a great restaurant down the street and in the center of town.
Stayed 1 night in Aug 2022
Response from The Chalet Motel- Travelodge on Oct 4, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Janette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not really set up for drop-in tourist use. It seems to be a local long-term stay location. I'm sure it's fine for the folks living there, but the desk is not staffed and it is not reliably accommodating.
Stayed 1 night in Aug 2022
Response from The Chalet Motel- Travelodge on Aug 29, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Ellen, Chappaqua

Travelled with partner
Liked: Cleanliness, amenities
Very good location. A few minutes drive from hiking trailheads, restaurants and shopping. Refrigerator and microwave in room. Liked that supplied decaf for coffeemaker. Good room light for reading. Room was clean but quite badly run down. Bed was good but other furniture (eg, lamps) overall in need of upgrading. Few accessible electrical plugs.
Stayed 2 nights in Aug 2022
Response from The Chalet Motel- Travelodge on Aug 29, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Chalet Motel- Travelodge on Aug 15, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the king bed. It is good.
Stayed 1 night in Jul 2022
Response from The Chalet Motel- Travelodge on Jul 30, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

donald

Liked: Staff & service, amenities, property conditions & facilities
looks older in fashionable Vermont but very functional. really liked the feel of this motel
Stayed 2 nights in Jul 2022
Response from The Chalet Motel- Travelodge on Jul 30, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

benjamin

Stayed 1 night in Jul 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Great place to stay! Amenities were perfect (coffee pot, fridge in room). Recently updated and comfortable! Staff was very friendly. My ONLY complaint is they need better pillows.
Stayed 2 nights in Jun 2022
Response from The Chalet Motel- Travelodge on Jul 3, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a large full garbage can about 20 ft from our room with a broken cover and flies all around it . We killed at least 5 in our room during our stay. We did not discover the can until our departure. Also, no ice or ice buckets. Had to request maid service. The entire property is in a run down condition.
Stayed 2 nights in Jun 2022
Response from Econolodge Manchester Center VT on Jul 3, 2022
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Julie

Travelled with family
Disliked: Staff & service
Interesting...
On the plus side, great water pressure in the shower, linens were clean (if sparse) and room overall felt clean. Decent size table for eating and computing and beds wer comfortable enough. Room was quiet, other than having a dog barking intermittently right outside the glass slider - pretty startling the first time it happened! On the down side, sink drained incredibly slowly, lights were so dim you could barely see anything even with all of them on, the tv was slanted to one side and, because it was in a cabinet, could only be seen from one of the beds. Wifi was open, which is never a good thing! And not having anyone there when we were trying to check in after a very long day, even if the wait wasn't long, having to call someone to come over was really not fun.
Stayed 1 night in Oct 2021
Response from The Chalet Motel- Travelodge on Oct 12, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Carpet was stained and old Shower walls and floor cracked and stained Furniture worn
Stayed 2 nights in Oct 2021
Response from The Chalet Motel- Travelodge on Oct 12, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious room and comfortable beds. We will be back.
Stayed 1 night in Oct 2021
Response from The Chalet Motel- Travelodge on Oct 4, 2021
Thank you for the review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Overall the room was fine. Very clean. Nothing special.
Stayed 2 nights in Aug 2021
Response from The Chalet Motel- Travelodge on Aug 23, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was disgusting. Filthy room, disgusting broken bathroom, broken air conditioning. We had to check out a day early. We want our money back at least for the second night which we did not use.
Stayed 2 nights in Aug 2021
Response from The Chalet Motel- Travelodge on Aug 16, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was helpful.
Stayed 1 night in Aug 2021
Response from The Chalet Motel- Travelodge on Aug 16, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Verified traveller

The room had a weird smell. The coffee pot did not work well. We found a fifth of alcohol in the freezer. On the web page it said on site laundry, not so.
Stayed 1 night in Jul 2021
Response from The Chalet Motel- Travelodge on Aug 2, 2021
Thank you for the review. We will address the issue

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
My kid was disappointed that the pool seemed permanently closed due to maintenance. It was one of the reasons we chose the hotel.
Stayed 1 night in Jul 2021
Response from The Chalet Motel- Travelodge on Sep 25, 2021
Thank you for the review. We will address the issue

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the location was conveniently located close to the Appalachian trail. We were hiking, thank you
Stayed 1 night in Jul 2021
Response from The Chalet Motel- Travelodge on Aug 2, 2021
Thank you for the review.