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Reviews of Sol Pelícanos Ocas

3 out of 5
Sol Pelícanos Ocas
Calle Gerona, 45, Benidorm, Alicante

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 795 reviews" "
Rating 8 - Good. 330 out of 795 reviews" "
Rating 6 - Okay. 102 out of 795 reviews" "
Rating 4 - Poor. 25 out of 795 reviews" "
Rating 2 - Terrible. 21 out of 795 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, clean and tidy hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff
Stayed 3 nights in Dec 2023
Response from David C.- GEX Department on Jan 8, 2024
Dear Andrea, thanks so much for choosing our hotel and for this beautiful review! We hope to see you back soon. Until then, best regards.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay,staff very friendly and helpful rooms were clean,apart from booking two singles but getting a double everything was great
Stayed 3 nights in Oct 2023
Response from David C. - GEX Department on Oct 18, 2023
Dear Mark, we are so glad to read that you had such a great stay! So thank you for the visit, and we hope to see you back soon. Best regards.

10/10 Excellent

James

Stayed 3 nights in Oct 2023
Response from David C.- GEX Department on Nov 4, 2023
Dear James, thank you for the review of your stay among us. Best regards.

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from David C. - GEX Department on Oct 10, 2023
Dear Neil, thanks so much for your review. Best regards.

6/10 Okay

Jessica

Stayed 4 nights in Oct 2023
Response from David C.- GEX Department on Oct 30, 2023
Dear Jessica, thank you for your feedback. Best regards.

10/10 Excellent

Nicholas

Stayed 2 nights in Oct 2023
Response from David C. - GEX Department on Oct 10, 2023
Dear Nicholas, we would like to thank you for visiting our facilities and for the review. Regards.

6/10 Okay

Lesley

Stayed 7 nights in Sep 2023
Response from David C. - GEX Department on Oct 4, 2023
Dear Lesley, thank you for the review. Best regards.

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from David C. - GEX Department on Oct 2, 2023
Dear Matthew, we thank you for your visit and the review about it. Best regards.

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location the half board option was perfect for our needs.... 3 in the room but wasnt cramped.... Pool area is fabulous really enjoyed the view from the 14th floor..
Stayed 5 nights in Sep 2023
Response from David C. - GEX Department on Oct 2, 2023
Dear Keith, we are glad to read that you had such a nice stay, and we hope to see you back soon. Thank you for your visit! Regards.

10/10 Excellent

RECLAYTON

Stayed 1 night in Sep 2023
Response from David C. - GEX Department on Oct 2, 2023
Dear Reclayton, thank you for leaving the review of your stay among us. Best regards.

6/10 Okay

Sandra

Travelled with group
Pool area
Pool area dirty and needs attention. Tiles around pool a death trap as very slippery
Stayed 2 nights in Aug 2023
Response from David C. - GEX Department on Sep 4, 2023
Dear Sandra, thank you for the feedback of the stay in our hotel. We apologize for not being completely as expected. We are sharing the comments about the pool with management team. We hope to see you back someday. Until then, best regards.

8/10 Good

Joshua

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Really good hotel in a good spot
Stayed 2 nights in Aug 2023
Response from David C. - GEX Department on Aug 30, 2023
Dear Joshua, we thank you for choosing us for the time in Benidorm and for the comments about it. We hope to see you back someday. Best regards.

10/10 Excellent

Nathan

Stayed 1 night in Aug 2023
Response from David C. - GEX Department on Aug 11, 2023
Dear Nathan, thank you for the review. Best regards.

10/10 Excellent

STUART ALEXANDER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and tidy, spacious and friendly hotel.
Stayed 5 nights in Jul 2023
Response from David C. - GEX Department on Jul 17, 2023
Dear Stuart, thank you so much for reaching us the comments of the stay among us. We love to read that you enjoyed the stay. We hope to see you back soon. Best regards.

10/10 Excellent

Jack Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2023
Response from David C. - GEX Department on Jun 16, 2023
Dear Jack, thank you so much for the review of our hotel. We hope to see you back. Best regards.

8/10 Good

Shaun

Stayed 4 nights in Jun 2023
Response from David C. - GEX Department on Jun 13, 2023
Dear Shaun, thank you for the review. We hope to see you back. Best regards.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023
Response from David C. - GEX Department on Jun 6, 2023
Dear Dan, we would like to thank you for your visit and the review about it. Best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from David C. - Departamento GEX on Jun 6, 2023
¡Muchísimas gracias, estimado usuario de hoteles.com! Reciba in cordial saludo.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from David C. - GEX Department on Jun 6, 2023
Dear Barry, we are so thank ul for your visit to our facilities and for the review. We hope to see you back. Regards.

8/10 Good

Josef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from David C. - Departamento GEX on May 24, 2023
Estimado Josef, le agradecemos la reseña de la estancia en nuestro hotel. Deseamos que nos vuelva a visitar pronto. Reciba un cordial saludo.

8/10 Good

Wayne

Stayed 1 night in May 2023
Response from David C. - GEX Department on Jun 6, 2023
Thank you for the review, dear Wayne. We would like to see you back in the future. Best regards.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel.would recommend.only not so good part was the bacon of a breakfast
Stayed 7 nights in May 2023
Response from David C. - GEX Department on May 10, 2023
Dear Lawrence, we would like to thank you for selecting our hotel for the time in Benidorm. We are happy to see that you've enjoyed the stay. We hope to see you back. Best regards.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to go
The hotel was very good the pool was excellent but the food was cold at times the rooms was ok
Stayed 5 nights in Apr 2023
Response from David C. - GEX Department on May 8, 2023
Dear Stephen, we would like to thank you for reaching us the comments of the stay in our facilities. We apologize if the food wasn't totally as expected. On the other hand, we see that the lagoon pool and rooms were at the height of the expectations. We hope to see you back. Until that day, best regards.

8/10 Good

patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, excellent maid service, cleaned room spotlessly
Stayed 5 nights in Apr 2023
Response from David C. - GEX Department on May 3, 2023
Dear Patrick, let us thank you first for visiting our facilities, and for sharing the experience here. We are glad to see that the food selection, our maids and the cleanliness fulfilled the expectations. We hope to see you back. Best regards.

6/10 Okay

Warren

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not good food
The food really isn’t that good plus you only get wartered down orange juice
Stayed 3 nights in Apr 2023
Response from David C. - GEX Department on May 1, 2023
Dear Warren, we thank you for selecting Sol Pelicanos Ocas for the time in Benidorm. We apologize if the food wasn't as expected. We hope to see you back in a future occasion. Until then, best regards.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2023
Response from David C. - GEX Department on Mar 25, 2023
Dear Amanda, we would like to thank for visiting us and for the comments about it. We hope to see you back soon. Best regards.

10/10 Excellent

James

Stayed 3 nights in Mar 2023
Response from David C. - GEX Department on Mar 27, 2023
Dear James, thank you very much for your visit and the review. We hope to see you back soon. Best regards.

8/10 Good

Benjamin David, Aylesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in February off peak season for my 40th birthday. We liked the hotel and it was booked mainly because it was where they filmed the TV series ‘Benidorm’ which I enjoyed. The pool area was nice but obviously the pool a bit chilly because it’s February! However, the pool is open if you want to use it. Have to be brace as it’s a bit chilly! And the pool bar was shut as off peak time of year. Makes me want to come back in the summer! Hotel was nice and decent rooms with balcony we had one overlooking the pool. Was all good for the price! Friendly staff too and helpful. Great snack bar with HUGE portions of food. Was pleasantly surprised. We only saw the hotel entertainment once as we usually visited the Morgan Tavern over the road. The hotel entertainment on the night we went was ok, not really for us. All in all, nice hotel and staff. Nothing fancy but very suitable for what we wanted for a week in Benidorm in February.
Stayed 6 nights in Feb 2023
Response from David C. - GEX Department on Feb 27, 2023
Dear Benjamin, let us thank you first for visiting our hotel in your trip to Benidorm. we are glad to read that you had such a nice stay, and we hope to see you in a warmer month, where you can enjoy the lagoon pool and swim up bar at the fullest! Till then, best regards. David C.- GEX Department.

8/10 Good

Fiona Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the fixtures and fittings are now quite dated, the rooms are basic and functional. The food is mainly average quality but lots of variety and some things were very good. Staff are very helpful and that does make a huge difference to your stay. I would visit again
Stayed 3 nights in Feb 2023
Response from David C. - GEX Department on Feb 8, 2023
Dear Fiona, thank you for selecting our hotel for the time in Benidorm. We love to read that part of the food and our friendly and helpful staff helped to have an enjoyable experience. We are looking for a refurbishing not in a long time. We hope to see you back soon. Till then, best regards. David C.- GEX Department.

6/10 Okay

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jan 2023
Response from David C. - GEX Department on Jan 14, 2023
Dear Beverley, we would like to thank you for the feedback. We hope to see you back. Best regards. David C.- GEX Department.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great Hotel, good value
Stayed 1 night in Oct 2022
Response from David C. - GEX Department on Oct 25, 2022
Dear Peter, thank you very much for visiting us and for sharing your experience here. We love to read that you've enjoyed the time among us. We hope to see you back soon. Best regards. David C. - GEX Department.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hotel with great pools
Very nice hotel with no issues, wouldn't allow us to upgrade to all inclusive though :( Good value and nice pools
Stayed 3 nights in Oct 2022
Response from David C. - GEX Department on Oct 24, 2022
Dear Peter, thank you for having selected our facilities for the trip to Benidorm, and for letting us know about the experience. We love to read that you had a good time among us. Regarding the upgrade, maybe it was because of the minimum of nights to make it. We hope to see you back someday. Till then, best regards.

10/10 Excellent

Graham

Stayed 5 nights in Sep 2022

8/10 Good

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from David C. - GEX Department on Sep 16, 2022
Dear Miss, we would like to thank you for the review. Also we hope to see you back someday. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break with friends
Good location and overall a decent hotel for a short trip. Staff all very friendly and hotel is clean. One criticism is the check in process, took over an hour and there wasn’t even a queue to hold things up. No real complaints other than that and would go back.
Stayed 3 nights in Sep 2022
Response from David C. - GEX Department on Sep 7, 2022
Dear Expedia user, first of all, we would like to thank you for selecting our hotel for the trip to Benidorm. Also for sharing the experience here on Expedia. We apologize for the waiting at check in. On the other side, we see that the location, cleanliness and our friendly staff were on the positive side. We wish to see you back to our facilities someday. Best regards.

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 4 nights in Aug 2022
Response from David C. - GEX Department on Aug 20, 2022
Dear Janet, thank you so much for the visit! Also we are so grateful for the review about it, and we really hope to see you back soon. Till the, best regads.

6/10 Okay

Claire

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but wouldn’t stay again
Room was lovely clean and modern . Location second to none poop clean but very very busy . WiFi didn’t work , shower wasn’t very powerful and the check in and out experience was horrendous up to 2 hours both times check in and out …. Absolute chaos
Stayed 3 nights in Jul 2022
Response from David C. - GEX Department on Aug 2, 2022
Dear Claire, first of all, we would like to thank you for having visited us and for sharing your experience. We apologize for the delay at the check in, we're working in a new procedure to accelerate the process. On the other side, we see that the room, cleanliness and the location were on the positive section. We hope to see you back someday in the future. Best regards.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from David C. - GEX Department on Jun 25, 2022
Dear Thomas, we would like to thank you for letting us know about the experience in our facilities. We hope to see you back someday. Best regards.

10/10 Excellent

mark

Stayed 4 nights in Jun 2022
Response from David C. - GEX Department on Jun 25, 2022
Thank you very much, dear Mark! We love to see that the stay was perfect. We wish to see you back soon. Till then, best regards.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The venue is exactly what you’d expect for its location in Benidorm. Pool area was nice and so were the rooms. Didn’t use much of the hotel apart from that. Check ins look like they could be problematic if the hotel is busy as I did see queues but I left checking in till late to avoid it.
Stayed 2 nights in May 2022
Response from David C. - GEX Department on Jun 11, 2022
Dear John, let us thank you first for having visited our facilities and for the comments about it. We are glad to read that we were exactly what it was expected. We hope to see you back someday. Best regards.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from David C. - GEX Department on May 14, 2022
Dear Paul, we would like to thank you for your visit and for the comments about it. We hope to see you back soon. Till then, we send to you our best regards.

10/10 Excellent

Miss Victoria l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from David C. - GEX Department on May 11, 2022
Dear Victoria, thank you very much for the visit and the nice review! We hope to see you back soon. Best regards.

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better hotels for cheaper
Room was really basic food was terrible checkin was a joke 3 hours stood in a que The only good thing was the Wi-Fi was fast
Stayed 3 nights in May 2022
Response from David C. - GEX Department on May 9, 2022
Dear Adam, thank you for sharing the experience with us, and we apologize for not being as expected. Regarding the room, if you think anytime on coming back, you could try our XTRA Room, the most complete with amenities and one of the biggest in our hotel. Best regards.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from David C. - GEX Department on May 4, 2022
Dear Steven, we thank you for the review of the stay among us. We hope that you enjoyed the time here, and we wish to see you again soon. Best regards.

2/10 Terrible

Dave

Stayed 3 nights in Apr 2022
Response from David C. - GEX Department on Apr 30, 2022
Dear Dave, thank you for your review about the stay in our facilities. We would like to apologize if we weren't as expected. We'll keep working hard, and we hope that someday you'll come back to our facilities for a perfect stay. Till then, best regards.

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
STAY AWAY!!
Horrendous - staff were rude and not bothered whether you were happy or not, cleaner couldn’t be bothered only made half of our beds one day, drinks were expensive and we asked for a kettle for our room in order to take medication and they charged us for it and took and extra deposit in case I stole it and the food was inedible also the lifts always seemed out of order or only a few were working also entertainment was poor and nothing for the children kids club was closed for our whole stay lots of rowdy large groups of adults in entertainment room on an evening we had to take our children out away from them bar and checkin and out service very slow I would advise other families to avoid this hotel
Stayed 3 nights in Apr 2022
Response from GEX Department on Apr 27, 2022
Dear Donna, thanks for reaching us the comments of the stay in ouor facilities. We apologize for not being at the height of your expectations. Our main target is to provide great experiences for all the family, it seems it wasn't your case. In or website you can check what is included and what isn't, like the kettle, which is included in the XTRA Room, and for the rest types can be hired at reception anytime. We hope that someday you could come back and fully enjoy the stay here. Till then, best regards.

8/10 Good

Frank

Stayed 2 nights in Apr 2022
Response from David C. - GEX Department on Apr 26, 2022
Thank you for your review, Frank! Come back soon! Best regards.

8/10 Good

Barry

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from David C. - GEX Department on Apr 26, 2022
Dear Barry, we would like to thank you for having selected us as your hotel in Benidorm, and for sharing the review. We hope to see you back soon. Till then, best regards.

2/10 Terrible

Emily

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2022
Response from David C. - GEX Department on Apr 9, 2022
Dear Emily, first we would like to thank you for having visited us, and for sharing the experience here. We're sorry for not being as expected, we would like to know a bit more what points you considered we couldn't meet the preferences. We hope to see you back someday, we'll do our best to help you fully enjoying the stay. Best regards.