Ratings based on 116 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted Jul. 31, 2019
The breakfast was very good, although more food variability would be better.
Comment from Hotel Management
Sep. 1, 2019 by MANUEL , Hotel Management
Dear guest
First of all we would like to thank you for choosing our hotel for your visit to Benidorm as well as, for sharing your remarks on the experience at the Benidorm Plaza.
We are glad to read that the hotel was up to your expectations and you enjoyed the cleaness of our rooms and our great and complete breakfast.
Once more, we really appreciate that you selected us for your stay in Benidorm and we hope to have the opportunity to welcome you again very soon.
Kind Regards,
by A verified traveller
Posted Jun. 12, 2019 on Ebookers
Good location great views friendly staff
AC not working when got there. Had to wait for maintenance guy checked it out before we could to move rooms.
Comment from Hotel Management
Jun. 20, 2019 by Manuel , Hotel Management
Dear Anonymous
First of all we would like to thank you for choosing our hotel for your visit to Benidorm and for sharing your experience at the Benidorm Plaza hotel.
It is wonderful to hear we were able to leave you a great impression.
We are glad to read that the hotel was up to your expectations and you enjoyed the the location of the hotel, just in the city center of Benidorm, best place to go for shopping and explore the town.
In the same way, we are very happy to know you enjoyed our comfortable and equipped rooms and that you found them spotlessly clean and comfortable.
Next to that, many thanks for highlighting the staff working at Benidom Plaza. A comment like yours is such a great source of motivation for all of us working in the hotel.
Once more, we really appreciate that you selected us for your stay in Benidorm and we hope to have the opportunity to welcome you again very soon.
by A verified traveller
Posted May 23, 2019 on Ebookers
Comment from Hotel Management
Jun. 22, 2019 by manuel , Hotel Management
Muchas gracias por compartir con los lectores de sus maravillosos comentarios acerca de su reciente estancia en nuestro magnifico Hotel Benidorm Plaza.
Para todo el equipo es una gran motivación saber que disfruto de su estancia y que recibió un trato excelente como bien dice en sus comentarios.
Estaremos encantados de volver a recibirlo en nuestro hotel y volver a darle una cariñosa bienvenida.
Muchas gracias de nuevo y que tenga un feliz día.
by A verified traveller from Leeds
Posted May 19, 2019
I’ve been to this hotel on 4 other occasions each time with my elderly mother.
The hotel and staff are great and the rooms although not hugely spacious are more than adequate.
My only concern is the food. It mainly consists of various fish dishes which is ok if you love fish but there is not enough variety in both main courses and sweets.
My mother has been going to this hotel for over 30 years and this time even she said the food was poor!
This hotel caters for mainly Spanish guests now which reflects in the catering.
Great shame 😕
Comment from Hotel Management
Jun. 20, 2019 by manuel, Hotel Management
Dear Spencer
First of all, thank you for leaving your opinion about our hotel.
In principle, we regret that you aren't satisfied enough of whatt you were expecting from your stay at the Benidorm Plaza.
On the secon, I would like to apologize for not having met your expectations on this occasion.
We have taken note of your observation and I can assure you that it is a very unusual situation. At the Benidorm Plaza hotel,
However, we have proceeded to review our processes with the service involved in order to avoid situations such as those described will be repeated in the future.
We apologize again for any inconveniences that this situation have caused you.
Regarding our maintenance service we are deeply sorry, we never let something unresolved in any aviso.
At the Benidorm Plaza Hotel, our main motivation is to fully satisfy our guests.
Therefore, we would like to give you the opportunity to change your perception about us on the next visit to the city.
by A verified traveller
Posted May 12, 2019
Comment from Hotel Management
Jun. 22, 2019 by manuel, Hotel Management
Muchas gracias por compartir con los lectores de sus maravillosos comentarios acerca de su reciente estancia en nuestro magnifico Hotel Benidorm Plaza.
Para todo el equipo es una gran motivación saber que disfruto de su estancia y que recibió un trato excelente como bien dice en sus comentarios.
Estaremos encantados de volver a recibirlo en nuestro hotel y volver a darle una cariñosa bienvenida.
Muchas gracias de nuevo y que tenga un feliz día.
by A verified traveller from Manchester
Posted Mar. 18, 2019
Great location, excellent choice at breakfast, staff helpful and friendly
by A verified traveller from Essex
Posted Jan. 1, 2019 on Hotels
by A verified traveller from UK
Posted Nov. 21, 2018
nice hotel for comfort and clearness, but poor food for a 4 star hotel :-( I have stayed in many 4 star hotels in this area, but this has to be the poorest food on offer. Don't get me wrong, its all edible, but they just serve cheap cuts like: pigs trotters / lambs cheeks / chicken thighs etc etc, and breakfast items like sausages are the lowest grade sausage you are likely to buy. 'I also have never seen chicken nuggets with a light brown paste inside them !! Because we had an early flight home they said there would be an early breakfast laid on for us, but when we went to the restaurant it was in darkness and no food and no coffee ?? Most 4 star hotel I have stayed in have there dinner and evening meals ruining for about 3 hours at a time. This hotel only gives you 2 hours, and never opens the door until after the stated time, then start packing the food away about 20 mins before the end time !!! 'Clean hotel, but would I go there again' = NO :-(
by A verified traveller from SCOTLAND
Posted Nov. 18, 2018
lovely hotel in great location, close to shops and old town area.
by A verified traveller
Satisfied customer
Posted Nov. 13, 2018 on HotelsNice hotel very close to old town and about 6 minutes to beach
