Lobby

Reviews of juSTa MG Road HotelĀ 

3.5 out of 5
juSTa MG Road HotelĀ 
No. 21/14 Craig Park Layout, M.G. Road, Near Oriental Bank, Trinity Metro, Bengaluru, Karnataka

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 111 reviews" "
Rating 8 - Good. 41 out of 111 reviews" "
Rating 6 - Okay. 12 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 5 out of 111 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kaberi

Business traveller
Liked: Cleanliness
Food and room service was excellent . However room did not have acrive cable cinnection despite placing multiple requests . Fan regulator was misisng . Front office staff could be more receptive to guest requests . Final billing was delayed
Stayed 2 nights in Jun 2023
Response from Melvin Prem on Mar 12, 2024
Dear Guest,We sincerely thank you for sparing time to write your experience on Expedia. It is indeed a pleasure to know that you liked our hotel, quality of food served and the service provided by our staff.On behalf of the team at jĆ¼STa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Melvin PremHead of OperationsjĆ¼STa Hotels & Resortsmelvin.prem@justahotels.com

10/10 Excellent

Shifra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceedingly helpful during the whole of our stay. Our room was HUGE!, and we had a nice-sized fridge, a large kitchen counter, large bed, a dining room table for 4, a comfortable couch and plenty of room to move around. The street was quiet and I had a reasonable view to the street. If I was to return to this area, I would definitely return.
Stayed 2 nights in Mar 2023
Response from Melvin Prem on Mar 9, 2024
Dear Guest,Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked our hotel, location, spacious rooms and the service extended by our staff.We greatly appreciate and on behalf of the team, we look forward to the delight of welcoming you back in the near future.Yours Sincerely,Melvin PremHead of OperationsjĆ¼STa Hotels & Resortsmelvin.prem@justahotels.com

8/10 Good

Devanathan, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money!
Great location, accessible to prime areas in less than 10 minutes. They could use better service when an extra bed was requested. In our case, there were limited comforters / pillows for the extra bed, even when requested.
Stayed 2 nights in Jul 2018
Response from Team juSTa on Aug 8, 2018
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our hotel, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jĆ¼STa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

6/10 Okay

SofMysore

Liked: Cleanliness, staff & service
Each stay the rooms deteriorate.
I have stayed here a few times and while the staff are unfailingly nice, helpful and professional, the rooms are getting worse and worse. This time the fabric on the chairs was badly ripped with the filling showing, water stains down the wall, sink slowly coming off the wall and the towel rail doing the same. Don't start me on the degree in hydraulics needed to figure out to get a warm shower - is there something wrong with installing a normal hot and cold tap? The shower pressure was lousy and between 10-7 no hot water. apparently guests are meant to arrive at convenient hours and not need a shower after traveling all day... When I first started, this was a solid 4 star hotel. Based on the rooms, struggling to get 3 now.
Stayed 2 nights in Nov 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Hot Water - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. Our Personnel at M.G. Road have taken up as a process, to check Hot Water in all the rooms on regular basis and we have arranged for inspection of the same by supervisors on regular basis going forward. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jĆ¼STa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

2/10 Terrible

RAVI

Liked: Room comfort
Disliked: Cleanliness
Definately NOT RECOMMENDED for seasoned travelers!
1) No hot water even though their plumber came multiple times and said it was fixed. 2) Long hair in laundry after clothes came back from wash. 3) Electricity kept going ON and OFF throughout one of the days.
Stayed 6 nights in Aug 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jĆ¼STa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jĆ¼STa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Delinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place for my recent visit to Bangalore.
Staff was very helpful and friendly. They went above and beyond expectations to make my stay great. Food was delicious and pleasingly presented. Room was clean with AC and WiFi working well. Location on MG Road was near great shopping yet rooms were quiet and peaceful. I highly recommend it.
Stayed 5 nights in Jun 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jĆ¼STa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Mari , South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail
Welcoming and helpful staff, clean and well appointed room with personal touches, pleasant restaurant with both western and local breakfast options. A very comfortable stay.
Response from juSTa Hotels & Resorts on May 5, 2017
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the City center
We stayed two nights in Justa MG, opting for a non-smoking, double bed. Our room was upgraded to a suite - it was lovely. The staff are very helpful. Front desk very polite and pleasant, they were accommodating with our requests of early check-in. Breakfast buffet had decent options (pros:good coffee, eggs/french toasts and omelettes made upon request. cons: Food replenishment is a bit slow) The location is the biggest plus point. There were constant repair works going on causing noise but I hope this is not a permanent feature. I would definitely recommend this to friends.
Response from Melvin Pem on Apr 5, 2017
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the hotel, its location, breakfast served and service extended by our team members. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small is beautiful
Minimum staff maximum care Room interior set up; I liked Innovation & care needed for Restaurant.
Response from Melvin Prem on Apr 12, 2017
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked our hotel, interiors and exteriors and the also the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good I cam back and sent friends
This was my second stay and the property continues to impress. Good staff, lovely room, well priced.
Response from juSTa on Apr 12, 2017
Dear Guest, We are extremely glad to note that jĆ¼STa has always been your choice. Thank you for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Melvin Prem Head of Operations

8/10 Good

CG, Tezpur, Assam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, near Trinity metro, on MG road.
Clean and hygienic ambience. Complimentary breakfast is adequate. Airport pick up and drop facility available on charge basis. Check-in and check-out was done quickly. As a single lady , travelling alone, I did not experience any kind of discomfort. Helpful and friendly staff.
Response from Melvin Prem on Apr 12, 2017
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jĆ¼STa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely,

8/10 Good

Suzanne, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hotel that puncehs above its weight
This is a 3/3.5 star hotel that punches above its weight and provides 5 star service. Biju, Mukti and the restaurant staff are wonderful! The front of house Managers (thanks Joseph) are genuine, attentive and just lovely. Although this hotel is tricky to find, it is worth the effort. I stayed for 10 days and I would happily return here for my next visit to Bangalore.
Response from juSTa on Apr 12, 2017
Dear Guest, We are glad to have had the opportunity to host you for 10 days at our hotel. Your feedback has been shared with our staff members especially with Biju, Mukti and Joseph who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavor to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jĆ¼STa, we look forward to welcome you again in the near future. Yours Sincerely, Melvin Prem Head of Operations

6/10 Okay

Verified traveller

Liked: Cleanliness
OK hotel close to MG road
Staff performed service but with out follow through. Comfortable as business hotel
Response from juSta Hotels & Resorts on Nov 24, 2015
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavor to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jĆ¼STa, we look forward to welcome you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Bob, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel close to shopping.
Great little hotel close to shopping. The manager was exceptional and helped us settle into a suite and also let us check out late.. The food from the kitchen and the buffet breakfast was very good and the staff very pleasant. Very safe and clean hotel.
Response from juSTa on Oct 27, 2015
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Melvin Prem Head of Operations

8/10 Good

Nsj, Hub, IN

Liked: Cleanliness, staff & service, room comfort
Nice hotel & centrally located !!
Everything was nice, centrally located and just next to Trinity Metro... Hotel staff is very friendly, overall it was a nice experience and would like to visit again !!
Response from juSTa on Oct 24, 2015
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to them. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

8/10 Good

C. Pereira, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Justa Hotel!
We chose a suite as we were three adults. The suite had sufficient space and we really liked the room decor. Staff were very friendly and helpful and breakfast was quite adequate and nice. The location was very convenient. Would definitely stay here again - thank you for a lovely stay!
Response from juSTa on Oct 24, 2015
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members. It is our constant endeavor to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jĆ¼STa, we look forward to welcome you again in the near future. Yours Sincerely, Melvin Prem Head of Operations

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!Stay away!!
Checked into the hotel on May 28th, 2015 and had to checked right back out. Was given a run down room on the ground floor with water leaking from the roof. Never again. Thanks to hotels.com got an immediate booking at Lemon Tree, Ulsoor. Stay Away from this hotel.
Response from juSTa on Apr 18, 2017
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations

2/10 Terrible

Sudeep, bangalore

Disliked: Staff & service, property conditions & facilities, room comfort
Pathetic Reception
I will start with positive . The location is good apart from that everything is no no . The reception is so unfriendly and dont know what hospitality means . I checked in for couple of hours rest and all i got was half an hour less arguing about id card etc. They want all the guests Id cards even if you show them Id of person who booked they will not be satisfied . And Expedia nowhere mentioned that all the guest staying should need a Id card to check into this Hotel . The rooms are pretty small .
Response from juSTa on Oct 24, 2015
Dear Guest,We thank you for your feedback. Please accept our sincere apologies for the inconvenience. ID cards are mandatory for every guest who stays in any hotel globally.We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.On behalf of team at jĆ¼STa, we look forward to host you again in the near future.Yours Sincerely,Melvin

4/10 Poor

Mangesh, Mumbai

Disliked: Property conditions & facilities, room comfort
Over hyped....not worth the money at all...
I booked the hotel online thinking it would be a contemporary new property with great room and other facilities. The hotel location was mentioned as MG Road, though it is slightly off MG Road, nowhere close to the main areas of MG Road. Was difficult to locate by the local taxi driver. Though I was alone at the check in it took me more than 10 minutes to check in. The staff was too slow.. The room was average, nothing to speak about. Bathroom was OK...clean but very basic and less choice of toiletries. Overall at this price we get a much better and contemporary, aesthetic room with good lighting. The aura of the place was very dull and so was the staff. Will never recommend to anyone nor would I stay there ever.
Response from juSTa on Oct 24, 2015
Dear Guest,We truly thank you for sparing time to write your feedback in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional.We have briefed the team to avoid guest discomfort. On behalf of team at jĆ¼STa, we look forward to host you again in the near future.

10/10 Excellent

Guillermo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
We stayed in different hotels throughout Bangalore for almost two weeks and I have to say this one by far was one of the best we have ever stayed at! Not to mention this hotel wasn't terribly expensive either. Upon checking in the friendly staff greeted us with a fresh cup of orange juice and showed us to our room. The room had a very peaceful modern decor with beautiful paintings on the wall I almost felt like I was staying in an art gallery. The bathroom was very modern and up to date as well. The thing I was very impressed by at this hotel was the food. At this point of our trip we really wanted something that wasn't curry so we ordered the fish and chips and OMG it was the best fish and chips I have had in a long time! My only complaint is that this place is just a little hard to find. The hotel is tucked away on a small road off of MG road near the Trinity metro station. I really think they can use a sign on that road showing where it is.
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked the cleanliness we have maintained, Interiors & Exterior Designs and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Ravi, San Francisco

Liked: Cleanliness, staff & service, room comfort
Great location, friendly staff
I've stayed here a couple of times before and I find the hotel very convenient location-wise and the staff friendly. There are a few inconveniences - the electric sockets are only compatible with Indian (and perhaps some European) plugs and not with North American ones (dual-type sockets are fairly common in other places). The phones don't have a listing for in-hotel services because everything is handled by the front-desk (dial 9), but if you're not aware of this, you have no idea as to what number to call for the service you want. The air-conditioning and lockers do not work at times but the front-desk is usually good about getting things fixed. Finally, it is highly likely that you can walk up to the restaurant and not find anyone to serve you - you have to go to the kitchen at the other end of the hallway and ask for someone. Having said this, the hotel is a great deal and I will definitely stay there again.
Response from juSTa on Oct 24, 2015
Dear Guest, We thank you for your feedback. Please accept our sincere apologies for the inconvenience caused. We have hired more employees for the restaurant and to other departments as well. We have fixed the AC issues. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future.Yours Sincerely,Melvin Prem, Head of Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from juSTa on Dec 26, 2015
Hello awwasti, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel, but could use some touch-ups
We've stayed here a few times. It is a nice hotel in a convenient location in Bangalore. Next to the metro, walking distance to lots of shopping, etc. They have a nice breakfast buffet in the mornings. My only complaint is that I noticed that over time they are not being diligent in making repairs, things are starting to look pretty worn and banged up. I would stay there again in the near future, but if they don't get serious about keeping things nice I would be hesitant in the long term.
Response from juSTa on Oct 24, 2015
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We would like to assure you that we will be renovating our rooms shortly. We at juSTa look forward to host you in the near future. Warm Regards,Melvin

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Spent two separate visits at juSTa. Reasonable rooms, reasonably clean. Fresh paint on the walls would help. Breakfasts were fair, nothing amazing. Overall would recommend and rate as good to very good, excellent would be a stretch.
Response from juSTa on Dec 26, 2015
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

R Alapatt, New Jersey USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Metro and all Shopping
This is a small hotel - i think about 45 rooms so the feel is very homely. The promptness and attention to service is excellent. Breakfast is good -continental breakfast menu in addition to Indian breakfast - a different menu every morning. The bathroom is dry - which is very suitable for me coming from US. Everyday they provide complimentary bottle of water when they clean the room. The only short coming would be the maintenance - 4th floor restaurant roof needs fixing. Over all very satisfied and will stay there again.
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our hotel, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jĆ¼STa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

8/10 Good

KJ, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good wifi, nice staff
The Justa Hotel ended up being a great spot for my colleague and myself. We needed to do work from the hotel and the wifi access was fast enough and available for the full day. The breakfast was substantial and lasted until 10:30, which was great after an early morning meeting. Staff was helpful and attentive. Thanks!
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one along with your colleague has been achieved. We are glad that you had a great time at jĆ¼STa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Goof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great Location,
The location of the hotel was great. The room service was very slow and the bed were not really up to the standard of a 4 star hotel.The staff is very helpful and friendly.
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. We have noted down your feedback with regards to room service & Beds. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one along with you wife and daughter has been achieved. We are glad that you had a great time at jĆ¼STa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

JM, Waquiot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Bangalore
I was influenced by other Expedia reviews and my experience was consistent with my expectations. The Justa is a great value, good locations and had a fantastic breakfast on the top floor (highlighted by chef-prepared omelet which was excellent. I would absolutely stay here again. Only issue was a few nails protruding on a wooden chair outside that they need to fix - hope hotel is reading this. Another positive was that I left my blazer behind, and had an email answered quickly and the blazer sent out right away - very responsive service and no hassle.
Response from juSTa on Oct 24, 2015
Dear Guest,We thank you for your feedback on Expedia. We are glad to note that we were exceeding all parameters. We have noted down your feedback with regards to chairs outside. We have conveyed your appreciation to all our staffs and they join me in thanking you for your valuable feedback and appreciation. We at juSTa look forward to welcome you again. Warm Regards, Melvin Prem

8/10 Good

Tommy, Walnut Creek, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Quaint Hotel in central location
Sign outside says "Small Luxury Hotel" and indeed it is, reception manager Shjam (know that just reads wrong) was super friendly and everything was in order. Room is very nice and great quality and seemed relatively new all around.
Response from juSTa on Oct 24, 2015
Dear Guest, We thank you for taking time to write such encouraging reviews about our hotel and staffs. We have conveyed your appreciation to Mr. Shyam and all the staffs. We are glad to know that you had a very comfortable stay at our hotel. We look forward to host you again at juSta hotels & Resorts. Your's Sincerely, Melvin Prem Head - Operations juSTa Hotels & Resorts

10/10 Excellent

siva, TORONTO, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
Stay was excellent, felt quite at home at the hotel. Fantastic service by the entire staff. Bathroom was modern and super clean, in fact this was indeed a super plus situation.
Response from juSTa on Dec 26, 2015
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavor to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jĆ¼STa, we look forward to welcome you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

2/10 Terrible

Vikas, Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away from this hotel
I reached around 11 PM on the day of my booking and the receptionist said "Since you are late, your room has been given to maintenance and we do not have any other room left for you". And then they shifted me to another hotel of Justa chain, which was around 1-2 km from this hotel. So the remaining review is for the next hotel of Justa (i guess it was off MG Road)... The next hotel was near to impossible to find due to lake of directions... somehow the auto rickshaw driver found the hotel, and then the room which was given to me was full of mosquitoes. When i complained about it, room service guy showed the mosquito repellant is already in the room (apparently it was not effective). And then the room service offered me a stick to kill mosquitoes yourself. How can this hotel call themself luxury hotels. Worst hotel stay in Bangalore.
Response from juSTa on Feb 27, 2016
Dear Guest, We truly thank you for sparing time to write your feedback in tripadvisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jĆ¼STa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jĆ¼STa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Kim, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
It's comfortable, save and peaceful in the bustling city of Bangalore. Just a minute walk to the MRT Station.
Response from juSTa on Oct 24, 2015
Dear Guest, We thank you for your feedback on Expedia. It's an honor to know that you felt juSTa "Home Away From Home". We are glad to know that you have had a comfortable stay, you liked the team's friendliness and you liked the location of the hotel. We have conveyed your appreciation to all the staffs. We at juSTa look forward to welcome you back again. Your's Sincerely, Melvin prem

10/10 Excellent

siti nora, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A modern, small boutique hotel.
great front office staff(Day and Night) Tasty breakfast. English speaking and n very helpful staff. Two thumbs up for this hotel and service.
Response from juSTa on Oct 24, 2015
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you found our hotel location to be excellent, rooms to be comfortable and also liked the product and service provided to you by our team. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely,Melvin Prem

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jĆ¼STa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotel, rooms and most of all the service provided by our Staff members. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jĆ¼STa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

6/10 Okay

Swami

Liked: Cleanliness, staff & service, property conditions & facilities
Response from juSTa on Dec 26, 2015
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia which is indeed very important for us. It is a pleasure to note that you liked our hotel, rooms, food quality and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

8/10 Good

Jiwan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Quite comfortable and well priced. Not much of choice of Restaurants nearby.
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that your stay was comfortable and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing room
This is the best value for money experience I've had. The hotel is at a great location, right by a metro stations, the staff is courteous and the rooms are very comfortable. They do charge a bit too much to arrange for an airport cab though, and the internet service should be made free, but otherwise a very pleasant stay!
Response from juSTa on Dec 26, 2015
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Joy Morrison, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent small hotel
Wonderful value for such a great hotel
Response from juSTa on Dec 26, 2015
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Expedia. We are happy to note that you found our hotel to be value for money and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jĆ¼STa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

HH, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Without a doubt one of the nicest, best located hotels in Bangalore. Fantastic value for money too.
Response from juSTa on Dec 26, 2015
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you found our hotel to be value for money and liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing juSTa MG Road and giving us opportunity to host you as our esteemed guest. We are indeed glad to note that you liked our hotel and its location. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Sandra, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, just great.
Response from juSTa on Oct 24, 2015
Dear Guest,We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team.On behalf our team we look forward to welcome you back in the near future. Yours Sincerely, Melvin Prem Head Operations

10/10 Excellent

Sandra, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good breakfast , good internet
Lovely room, helpful staff,
Response from juSTa on Oct 24, 2015
Dear Guest,Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Melvin

8/10 Good

Abhishek, New Delh

Liked: Cleanliness, staff & service, room comfort
Reasonably Good..
I will rate it as a good service appartment...no i wont call it a hotel...as it was too smalll...but it is definitely quite good...it located about 1.5 km from the Brigage Road-MG Road Intersection...so even though it boasts it is located right on MG Road doesnt mean you are quite close to the nightlife and the markets at brigade road...the hotel staff was nice and courteous., rooms were neet and tidy, restaurant food was good and the buffet breakfast was decent...the hotel is right next to trinity metro station so you can conviniently take a metro to mg road / brigage road...overalll a good experience...
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you truly for sparing your precious time to write about hotel, its location and amenities available in our hotel through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay.It is our endeavor to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the more opportunities to be of service to you. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

6/10 Okay

Myles, Philippines

Liked: Cleanliness, staff & service
Accessible location & comfortable stay
I stayed at the hotel for 2 weeks. Generally, my stay was good. It was quiet even if it is near the Metro rail. There was a nice big mall on a walking distance. It was convenient as all the things I need from food to toiletries, etc are there! I love the salads. The hotel staff were friendly and always willing to help. They treat you nicely as if you are part of the family. They have good service and act fast on request or any concerns. The only complaints i have is there was 2 nights that I could not sleep due to loud noise as if there is banging going on at the kitchen or somewhere at the underground level. When I complained at the front desk, the staff immediately addressed the problem. Also the bathroom's drain is not working properly and there were times that the water flowed to the floor outside the bathroom. I also reported this and they have acted on it also. I will be back to this hotel in my next stay and they promised that they will give me a better room. Thanks...
Response from juSTa on Oct 24, 2015
Dear Guest,We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and very good service.
All in all enjoyed the stay. Near by the best of Veg food in Bangalore 'Adigas' is available. Parking is limited. If you are driving down, as I did, you better inform them in advance.
Response from juSTa on Dec 26, 2015
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel that went above and beyond!
What made our stay exceptional was the willingness for the hotel staff to help us communicate with a third party bus company on our behalf given the language barriers. Additionally, the hotel staff organised packaged/take-away lunch for us with minimal notice. Would not look anywhere else next time I stay in Bangalore.
Response from juSTa on Oct 24, 2015
Dear Guest, We are extremely glad to note that jĆ¼STa will always be your choice. Thank you for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future Yours Sincerely, Melvin Prem

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel just off MG road
Hotel staff were very friendly and accommodating. They provided advice on near by shops, restaurants and how to find the chemist. They even looked after our bags when we returned to Bangalore a few days after our stay while we were in transit.
Response from juSTa on Oct 24, 2015
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, We take this opportunity to thank you for choosing juSTa Hotels & Resorts for your stay during your visit to Bengaluru. It gives us immense pleasure to note we were able to live up to your expectation on all the aspects and you liked our hotel, cleanliness we have maintained and the quality of food served. Our team members are extremely glad to note their efforts are so well appreciated. On behalf of our team, we once again thank you and look forward to be of service to you in the near future. Yours Sincerely, Melvin Prem Head of Operations jĆ¼STa Hotels & Resorts