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Reviews of Sunset Beach Club Hotel Apartments

Sunset Beach Club Hotel Apartments
Avenida del Sol, 5, Benalmádena, Malaga

Reviews

8.2

Very good

Rating 10 - Excellent. 339 out of 875 reviews" "
Rating 8 - Good. 357 out of 875 reviews" "
Rating 6 - Okay. 120 out of 875 reviews" "
Rating 4 - Poor. 44 out of 875 reviews" "
Rating 2 - Terrible. 15 out of 875 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Prabhu, Welling

Stayed 4 nights in Dec 2023
Response from Tom - Guest Services on Jan 25, 2024
Thank you for your positive review and for choosing Sunset Beach Club for your holiday. We hope you visit us again in the not too distant future.

8/10 Good

mohammad N M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tom - Guest Services on Jan 2, 2024
Thank you for your positive review! We are delighted you had a great stay and look forward to welcoming you back to Sunset Beach Club again very soon.

10/10 Excellent

C

Stayed 4 nights in Dec 2023
Response from Tom - Guest Services on Dec 15, 2023
Thank you so much for your excellent review! We are delighted to see you had a wonderful stay with us and hope you choose Sunset Beach Club again for your next Costa del Sol holiday.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great stay and the staff weee fantastic and the only thing that let it down was the quality of the food in the a la carte as was quite poor. I would also recommend having the A la carte restaurant separate and in the restaurant to the right of the buffet restaurant which closed early for some strange reason and is of much better ambience and feel than the big free for all in the buffet side.
Stayed 3 nights in Nov 2023
Response from Tom - Guest Services on Nov 14, 2023
Thank you James for your positive feedback about our hotel and especially our team. I am delighted to see you had a lovely stay with us and we appreciate your comments. I will be sure to let our f&b manager know of your experience and just hope this did not cause too much of an inconvenience. Nonetheless, thank you for choosing Sunset Beach Club, and we look forward to welcoming you back in the near future.

8/10 Good

YVETTE

Travelled with group
Liked: Cleanliness, room comfort
Highly recommended
Good location. Very helpful reception staff. The apartment was a good size and had everything I needed including a well equipped kitchenette. My only grumble would be that it was noisy in the mornings, from 7.45 I could always hear furniture being dragged across the floor above and the cleaners talking loudly in the corridor. Nice pool area with sunbeds and bar, entertainment several evenings during the week and various activities if you want them.
Stayed 7 nights in Nov 2023
Response from Tom - Guest Services on Nov 13, 2023
Thank you for your positive review and for your recommendation! We are delighted you had a lovely stay and appreciated our helpful staff. We apologise for any noise and just hope it did not cause too much of an inconvenience. Thank you for choosing Sunset Beach Club and we look forward to welcoming you back to our hotel again in the near future.

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Tom - Guest Services on Nov 8, 2023
Thank you so much for your fantastic review. Louise. We are delighted you had such a lovely holiday and look forward to your return in the not too distant future.

2/10 Terrible

Ruihan

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Sound-proofing is really bad. Wifi is weak, phone signal is weak, almost disconnect with all internet. Terrible experience.
Stayed 3 nights in Oct 2023
Response from Tom - Guest Services on Oct 23, 2023
Thank you for sharing your feedback about your recent stay with us. We wish we had been aware of your disappointment as we have an IT department that may have been able to fix any internet issues. We are all very sorry to see you were disappointed with your stay and just hope that there were many aspects about your time here you enjoyed.

4/10 Poor

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Tom - Guest Services on Oct 23, 2023
Thank you, James, for your positive review! We are pleased you had a lovely stay and hope to see you again very soon.

10/10 Excellent

Noelette

Travelled with group
Liked: Cleanliness, room comfort
Sunset Beach is a great choice
Stayed 1 night in Oct 2023
Response from Tom - Guest Services on Oct 23, 2023
Thank you so much for your kind words! We are delighted you had a lovely holiday with us and look forward to welcoming you back again very soon.

4/10 Poor

Duncan

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel rooms are dated and require total reburbishment. We booked a Studio, Seaview, Terrace but when we went to our room, they had given us one WITHOUT a terrace. On returning to Reception they said Expedia had displayed an inaccurate description. There were no studios with terraces. However after complaining our friends (who also booked this category) were reallocated a studio with a terrace (so they did have some) but there were none left for us. We ended up in 3 different rooms in the 5 days of our trip so that we had a terrace but had to work round availability and other bookings. The Hotel Manager was abrupt and reluctant to help. I submitted an official complaint to Expedia 5 days ago but as yet have not received confirmation or a response.
Stayed 5 nights in Oct 2023
Response from Tom - Guest Services on Oct 23, 2023
Thank you Duncan for your comments and we are very sorry to see your stay did not live up to expectations. Reception are correct in the fact that Expedia description was wrong as they do not collect information directly from us. This means there are some inaccuracies, we then of course did our best for you by moving apartments until you were comfortable. I know this is not ideal. We appreciate your feedback and have also contacted Expedia and changed any information so this can not happen again. Apologies again and I trust that there were many other aspects to your holiday you could enjoy.

10/10 Excellent

Walid

Stayed 1 night in Sep 2023
Response from Tom - Guest Services on Nov 6, 2023
Thank you so much for your 5/5 review! We're delighted you had a wonderful stay and hope to see you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Mary ireland
We liked sunset beach club but would only return self catering as we had dinner 3 of the 4 nights we were there and food was cold and tasteless and i definitely would not recommend it to anyone we booked superior rooms and we were given rooms that did not have any sunshine at any time of day which was very disappointing the hotel itself was very nice and staff very pleasant area around hotel pleasant mary
Stayed 4 nights in Oct 2023
Response from Tom - Guest Services on Oct 16, 2023
Thank you, Mary, for your kind words about our hotel and especially our staff! Whilst I am delighted you had a lovely stay, I am sorry to see you were disappointed with the food offering. I will be sure to pass on your feedback to our f&b manager for him to look in to. Nonetheless, we look forward to the chance of welcoming you back to our hotel again in the not too distant future. Regards

6/10 Okay

Ronnie

Stayed 21 nights in Sep 2023
Response from Tom - Guest Services on Nov 2, 2023
Thank you Ronnie for your positive review! I trust that overall you had a lovely stay with us and look forward to welcoming you back again in the near future.

10/10 Excellent

Caroline

I was a sole traveller and felt perfectly safe at this hotel. The pool area was great.
Stayed 5 nights in Oct 2023
Response from Tom - Guest Services on Oct 16, 2023
Thank you Caroline for your kind words about our hotel and we are delighted you had a lovely stay. It would be our pleasure to welcome you back again very soon!

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Tom - Guest Services on Oct 16, 2023
Thank you Dave for the feedback of your recent stay. I trust that overall you had a pleasant holiday at our hotel. We look forward to the chance of welcoming you back to Sunset Beach Club again very soon! Regards

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Tom - Guest Services on Oct 6, 2023
Thank you Linda for your positive review! We are delighted to see you had a lovely stay with us and hope we get to welcome you back again very soon.

6/10 Okay

Sophie

Stayed 8 nights in Sep 2023
Response from Tom - Guest Services on Oct 17, 2023
Thank you Sophie for your positive review. I trust that overall you had a lovely stay and we look forward to welcoming you back to our hotel again very soon!

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Tom - Guest Services on Sep 18, 2023
Thank you so much, Andrea, for your positive review and for choosing Sunset Beach Club. We look forward to the chance of welcoming you back to our hotel again in the not too distant future! Regards,

8/10 Good

Dave

Stayed 11 nights in Aug 2023
Response from Tom - Guest Services on Sep 27, 2023
Thank you Dave for your positive review! We trust you had a lovely stay and look forward to welcoming you back again very soon

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, room comfort
Great hotel ,super clean and great location. Will be back ❤️❤️ i had a mountain view room.
Stayed 7 nights in Aug 2023
Response from Tom - Guest Services on Aug 14, 2023
Thank you so much Gillian for your amazing review! We are delighted you had a lovely stay with us and will be returning! We look forward to seeing you again in the near future.

8/10 Good

Chi Chun, Newton Abbot

Travelled with family
Liked: Cleanliness, property conditions & facilities
WiFi weak. Others is very good.
Stayed 3 nights in Jul 2023
Response from Tom - Guest Services on Jul 24, 2023
Thank you for your review and for choosing Sunset Beach Club for your holiday! We are pleased you had a lovely holiday and trust that the wifi was fixed by our IT department. We look forward to the chance of welcoming you back again very soon!

10/10 Excellent

Judith

Stayed 5 nights in Jun 2023
Response from Tom - Guest Services on Jul 6, 2023
Thank you so much for your positive review! We are delighted you had a lovely holiday with us and we look forward to welcoming you back again very soon.

10/10 Excellent

Ashok

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Tom - Guest Services on May 24, 2023
Thank you so much for your 10/10! We hope you come back to visit us again soon :)

6/10 Okay

Mansour

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and my wife enjoyed stay at this hotel for 6 nights. The only problem was pool which was overcrowded. Apparently most of them were outsider not resident. I believe hotel make money for its pool
Stayed 6 nights in May 2023
Response from Tom - Guest Services on May 18, 2023
Thank you for your review and I am delighted that you and your wife had a lovely stay. However, I hope that the pool area did not cause too much of an inconvenience, we are actually quite full and during your holiday we had a large dance group staying with us as well. Nonetheless, I trust that everything else lived up to expectations and hope we get to welcome you back to our hotel again very soon.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Apr 2023
Response from Tom - Atención al Cliente on May 5, 2023
¡Muchas gracias Adrian por su 10/10! Nos alegra mucho leer que haya disfrutado de su estancia y esperamos volver a verle muy pronto en Sunset Beach Club

8/10 Good

Amra

Travelled with family
Liked: Cleanliness, room comfort
A good option for stay on the Costa del Sol
Nice hotel on the beach. Good service & facilities.
Stayed 2 nights in Apr 2023
Response from Tom - Guest Services on May 2, 2023
Thank you, Amra, for your kind words and positive review! I am delighted to see you had a wonderful stay. We look forward to seeing you at our hotel again very soon.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Fantastic hotel, excellent facilities & spotlessly clean, very comfortable overall
Mid morning visitor
Stayed 7 nights in Apr 2023
Response from Tom - Guest Services on Apr 25, 2023
Thank you so much Alison for your kind words and positive review. The whole team is delighted to see you had an amazing stay and look forward to welcoming you back to Sunset Beach Club again very soon.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from Tom - Guest Services on Apr 10, 2023
Thank you Emma for your positive review! We are delighted to see you enjoyed your stay and hope you come back and visit us again soon!

10/10 Excellent

Cheryl

Stayed 3 nights in Mar 2023
Response from Tom - Guest Services on Mar 29, 2023
Thank you Cheryl for your excellent review! We hope to see you back at our hotel again very soon.

6/10 Okay

Patricia

Disliked: Amenities, property conditions & facilities
Stayed 21 nights in Feb 2023
Response from Tom - Atención al Cliente on Mar 23, 2023
Gracias Patricia por su reseña y espero que haya disfrutado de sus vacaciones con nosotros. Deseamos darle la bienvenida de nuevo muy pronto!

8/10 Good

Romil

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stuff friendly nice hotel good location
Stayed 7 nights in Mar 2023
Response from Tom - Guest Services on Mar 16, 2023
Thank you so much for your kind words about our hotel and our staff. We are all delighted you had a wonderful stay and look forward to seeing you again soon.

10/10 Excellent

Sharri-Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sunset beach is under construction….they want to modernize this beautiful hotel. So there was construction sites going on on multiple floors. Could be dusty and noisy at times. But the location, great staff, access to transportation and amenities make so worth the stay.
Stayed 21 nights in Feb 2023
Response from Tom - Guest Services on Feb 27, 2023
Thank you so much for your positive review. I am delighted that you had a wonderful stay with us, and that the renovation works did not cause too much of an inconvenience. We look forward to seeing you back at Sunset Beach Club again very soon!

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
Close to walking/running boardwalk.
Stayed 6 nights in Feb 2023
Response from Tom - Guest Services on Feb 16, 2023
Thank you Catherine for your positive review! We are delighted to see you enjoyed your stay and look forward to welcoming you back again very soon :)

10/10 Excellent

Terrance

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Tom - Guest Services on Feb 9, 2023
Thank you Terrance for your excellent review! We are delighted you had a wonderful stay and look forward to welcoming you back to Sunset Beach Club in the near future.

10/10 Excellent

lynn

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel. It has everything you could want. Right on the beach, close to bars and restaurants, great pools. The rooms are good, cleaned daily and the staff very friendly and helpful. I have already booked to go back in March and April.
Stayed 4 nights in Jan 2023
Response from Tom - Guest Services on Feb 6, 2023
Thank you so much Lynn for your amazing review and for appreciating our staff. We are delighted you had a wonderful stay with us and look forward to seeing you again next month :)

10/10 Excellent

JANETMCDONALD

Stayed 3 nights in Jan 2023
Response from Tom - Guest Services on Jan 23, 2023
Thank you Janet for your amazing review! We are delighted you had a wonderful holiday and look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Jongmyeong

Stayed 1 night in Jan 2023
Response from Tom - Guest Services on Jan 9, 2023
Thank you so much for your positive review! We look forward to welcoming you back to Sunset Beach Club in the near future.

10/10 Excellent

timothy

10/10 Excellent

Annette

Stayed 3 nights in Nov 2022
Response from Tom - Guest Services on Nov 30, 2022
Thank you Annette for your 10/10! We are delighted you had a wonderful stay with us, and hope you choose Sunset Beach Club again for your holiday in the near future.

10/10 Excellent

kirsteen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

6/10 Okay

Pearl

Travelled with group
Disliked: Room comfort
Average for four star. Matresses are not good. Ambience and decor rather tired.
Stayed 2 nights in Nov 2022
Response from Tom - Guest Services on Nov 15, 2022
Thank you Pearl for your feedback. I trust that overall you had a lovely holiday and enjoyed many aspects about your stay. Your comments will be passed on to our facilites manager as the mattress you had may need replacing. I hope that this didn't cause too much of an issue and apologise for any inconvenience. We are always looking to improve our hotel and hope that we get the chance to welcome you back in the near future so you can see all the positive changes.

8/10 Good

James

Stayed 7 nights in Oct 2022
Response from Tom - Guest Services on Nov 10, 2022
Thank you James for your positive review! We hope to see you again in the near future.

10/10 Excellent

Aaron

Stayed 6 nights in Oct 2022
Response from Tom - Guest Services on Oct 26, 2022
Thank you Aaron for 10/10! We're delighted you enjoyed your stay and hope you choose our hotel again for a holiday in the near future.

10/10 Excellent

James

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The kids club was very good and the staff were very helpful and the hotel was very clean I will say the garden suite we upgraded to was excellent
Stayed 7 nights in Sep 2022
Response from Tom - Guest Services on Oct 18, 2022
Thank you so much James for your positive feedback. I am delighted that your stay lived up to expectations and have appreciated our staff, especially our kids club, I will be sure to pass on your compliments. Thank you again for your kind words and look forward to welcoming you back to Sunset Beach Club in the near future.

6/10 Okay

Abby

Travelled with family and small children
Liked: Cleanliness
Building and rooms need updating but staff are brilliant
Stayed 6 nights in Sep 2022
Response from Tom - Guest Services on Oct 18, 2022
Thank you Abby for your feedback and for appreciating our staff. I will be sure to pass on your comments to our facilities manager to take them in to account. However, I trust that there were many aspects about your stay you enjoyed and hope we get the chance to see you again in the future.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, room comfort
Very family friendly
Stayed 7 nights in Sep 2022
Response from Tom - Guest Services on Sep 26, 2022
Thank you Joe for your excellent review. We are delighted you had a wonderful stay with us and hope you visit us again in the not too distant future. Regards

10/10 Excellent

cicero

Travelled with family
Liked: Cleanliness, room comfort
Overall a good stay, good weather, stuff friendly. Very good for a family holiday. There is free parking, but this is limited, so you may have to pay an extra 13 euro per day.
Stayed 3 nights in Sep 2022
Response from Tom - Guest Services on Oct 18, 2022
Thank you so much for your positive review. We are delighted that your stay lived up to expectations and look forward to welcoming you back again very soon.

10/10 Excellent

Anna Steinunn

Travelled with family
Liked: Cleanliness, property conditions & facilities
I really liked it, but a little noisy every night propably because of weddings which were almost every night
Stayed 7 nights in Sep 2022
Response from Tom - Guest Services on Sep 26, 2022
Thank you Anna for your excellent review and I am pleased to see that you enjoyed your stay! However, I would like to apologise for any noise and hope that it did not cause too much of an inconvenience. Nonetheless, I trust that there were many things you enjoyed about our hotel and we look forward to the chance of welcoming you back again very soon. Regards,

8/10 Good

Pat

Stayed 13 nights in Aug 2022
Response from Tom - Guest Services on Sep 19, 2022
Thank you for your positive review! We hope to see you again very soon.

8/10 Good

kimberley

Travelled with family
Liked: Cleanliness
Ok hotel for a short break
We only stayed here 3 nights and felt that was plenty for us, couldn't imagine doing a whole week or two here. Pro's: Hotel is in a good location, with lots of nice restaurants and bars nearby. The hotel has lots available for children to do. Predominantly Irish who were staying here, so a lovely friendly bunch with the bar open until the early hours. Lovely big pools which were not too cold but didnt have much of a shallow end - they got really deep quite quickly. Negatives: The beds are super uncomfortable, actually painfully uncomfortable. There are not enough lifts for the amount of people staying and the number of floors the hotel has - you could be queuing upto half hour for a lift. No lifeguards - occassionally you may have 1 overseeing all pools but they're not very vigilant at all.
Stayed 3 nights in Aug 2022
Response from Justin Thompson (Community Manager) on Sep 6, 2022
Dear Kimberley, Thank you very much for taking the time to leave a review and for your valuable comments. I'm really sorry you found the beds to be uncomfortable and will be sure to pass your comments on to our facilities manager so that he may look into this. It's quite possible that these are beds that are due for replacement. Regarding the lifts, we do have more lifts at either end of the building which help to ease congestion; perhaps we need to communicate their location a little better so that more guests are aware of them. At peak times, we actually have 3 lifeguards on duty overseeing the pools. I'm sorry if you felt they weren't doing their job properly and will certainly inform the facilities manager so that he may have a word with them. Thank you once again for your valuable comments.Regards, Justin Thompson (Community Manager)