Ratings based on 656 Verified Reviews

3.1 out of 5
49% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 18-Sep-2017
Pros: celan
Cons: elevator
Location: just passing thru...love the Mexican restaurant done the street Ricardos
nice for people who need to stay any extended period..we were just passing thru..
Comment from Hotel Management
19-Sep-2017 by General Manager , Hotel Management
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our well-kept property and the convenient location. I have also shared your concern in regard to the elevator with my Maintenance team to take corrective measures. We hope to see you again whenever you are back in this area. Sincerely, General Manager
2 out of 5
by A verified traveller from belleview wa

First room still had garbage in it...

Posted 14-Sep-2017
The staff said "you're in luck, a corner king mini suite" I thought great! I entered the room, garbage everywhere. They put me in a noisy single queen closet next. Not even a cup for water... really hard bed. Noisy AC.
Comment from Hotel Management
16-Sep-2017 by General Manager , Hotel Management
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
3 out of 5
by A verified traveller

Posted 13-Sep-2017
Pros: Location, facilities near the hotel
Cons: TV reception, Air conditioning system, bathroom fans needed replacing due to excessive noise
If you just need a bed, this place might do in a pinch. But you may not come out of this feeling rested. Bathroom fan sounded louder than a jet engine. TV reception was grainy. AC system looked and sounded 30 years old and didn't regulate temperature well in the room.
Comment from Hotel Management
13-Sep-2017 by General Manager , Hotel Management
Thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable stay. However, we are sorry for any inconvenience caused due to noise and have alerted our Maintenance team to take corrective measures. We hope to have another chance so we can make your next trip exceptional in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Spokane Valley

Perfect location

Posted 10-Sep-2017
Great place to stay if you need to go to Seattle often. So close but feels secluded with all the trees and being up and off the main road.
Comment from Hotel Management
11-Sep-2017 by General Manager, Hotel Management
Thad, thank you for being our guest. It’s a pleasure knowing you had a comfortable stay and loved our location. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
1 out of 5
by A verified traveller from Factoria, Bellevue WA

Terrible. Never going back.

Posted 9-Sep-2017
No towels, dirty room, no tv channels, no pots and as advertised. I will not recommend to stay here. I will not come back.
Comment from Hotel Management
11-Sep-2017 by General Manager, Hotel Management
Gary, I apologize that we failed to provide you an exceptional stay. We are sorry if our front desk did not communicate regarding our in-room amenities at the time of check-in. Kitchenware and toiletries are available at the front desk and are complimentary. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
2 out of 5
by A verified traveller from Idaho

Close to freeway but not a pleasant stay.

Posted 8-Sep-2017
Toilet plugged up and they wouldn't come fix it. They offered a plunger and expected us to come get it. No coffee or cooking utensils in room. Only 1 washcloth. Trash and cigarette butts strewn around and the sidewalk and stairway very dirty.
Comment from Hotel Management
10-Sep-2017 by General Manager, Hotel Management
Carol, please accept my apology for not living up to your expectations during your visit. We are sorry for the cleanliness issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Sep-2017
Hotel was nice and just what we needed. Great location, close to everything we could need. The only thing was that the sink looked like it hadn't been cleaned in a while, dried on food stuck to the bottom.
Comment from Hotel Management
6-Sep-2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are glad you liked our location which was perfect for your needs. Your concern in regard to the cleanliness of sink has been shared with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
2 out of 5
by A verified traveller

Bellevue accessable

Posted 5-Sep-2017
The room was dusty, the walls were thin, description said breakfast was included; I wouldn't call a granola bar breakfast. No coffee maker in the room.
Comment from Hotel Management
6-Sep-2017 by General Manager, Hotel Management
Thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced cleanliness issue with your room. I will share your concerns with my housekeeping team to prevent such instances moving forward. We would love the opportunity to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveller from Calgary

Hair balls and dirty toilets !

Posted 30-Aug-2017
What a disaster! After a 12 hour drive, we tried three different rooms, at this hotel,but all were dirty... then we finally asked for a refund. The staff tried, but had no authority to rectify the situation . To make matters worse, Expedia was not at all helpful to find us another room in our price range. I didn't have a US phone plan, and Expedia kept me on the phone waiting for a half hour... and in the end didn't help us relocate. what a horrible start to what was supposed to be a special weekend for daughter and I .
Comment from Hotel Management
1-Sep-2017 by General Manager, Hotel Management
Cynthia, we apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we're sorry and hope you will stay with us in the future so that we can make it up to you. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Maple Ridge, Canada

Hotel staff very helpful!

Posted 25-Aug-2017
The hotel staff were the best part about our stay. They were friendly and very helpful. The room was decent, better than expected. Air condition was too noisy though.
Comment from Hotel Management
26-Aug-2017 by General Manager, Hotel Management
Sheri, we appreciate you for taking the time to leave a feedback. We are glad that you liked our helpful associates and your room. However, we are sorry for the issue you had with the HVAC unit and the inconvenience it caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, General Manager