2/5 Poor
Verified traveller
Oct 20, 2022
Major maintenance problems
We were disappointed with the way the property is maintained; neglected, dirty rugs, threadbare bedding on poor mattresses, with inadequate numbers of towels, pillow cases and blankets for the 14 people permitted. The ancient oven did not work, and we were forced to cook our Thanksgiving dinner, including the turkey, on the BBQ. `
We were celebrating Thanksgiving there and had to spend a lot of time just handling problems. Starting off, VRBO gave us the wrong password. We had to text several times to find the information we needed was on the frig door. The oven did not reach 300 degrees F and we had to cook the turkey in the BBQ, along with the veggies. We ate the ham cold. We had called earlier to check on the oven and was told it was fine. The stove was inconsistent, it bubbled like a volcano, burned on the bottom but left the middle cool. The ice cube maker did not work and the refrigerator light there was out.
There were not enough towels for 14. Considering that we were charged $150 extra for the hot tub, there should have been a reasonable number of towels.
We were instructed to take the garbage to the dump at the campground or pay a $100 fee. We had difficulty locating the dump, and found that it was closed; confirmed by the owner after we spent time finding out the hard way. All of us have rented VRBO around the world and have never had to handle the garbage.
There were two safety issues that need to be addressed. The bricks on the porch step are loose and pots of mums, used to mark the loose bricks, were very attractive but left only a narrow space to walk through so one would not fall off.
A big problem was that the living room is sunken so there is a step at both ends of the room. One 84 year old woman fell down and landed on the table with the glass top and is still suffering substantial rib pain. Two others, both younger males also stumbled, but were able to save themselves from totally landing on the floor. There needs to be a red or yellow stripe on the edge. When bringing in luggage and supplies, one is not looking down but ahead and the step is not readily seen. We kept chairs in front of the area during our stay to warn others. (This same complaint was mentioned in review by Caroline S on September 2019. Host said “all future guests will be made aware of this step”. That obviously has not happened). This could have been catastrophic
Lovely house but does not meet potential.
Verified traveller
Stayed 3 nights in Oct 2022