Seasonal outdoor pool, sun loungers

Reviews of Mayflower Hotel

4 out of 5
Mayflower Hotel
Yafet Street Hamra, Beirut

Reviews

7.6

Good

Rating 10 - Excellent. 123 out of 483 reviews" "
Rating 8 - Good. 219 out of 483 reviews" "
Rating 6 - Okay. 89 out of 483 reviews" "
Rating 4 - Poor. 25 out of 483 reviews" "
Rating 2 - Terrible. 27 out of 483 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Shahe

Liked: Cleanliness, staff & service, room comfort
A landmark hotel in need of internal facelist.
The Mayflower is a landmark hotel. The exterior of the hotel is well maintained but the room neglected, particularly the bathroom and the shower. It needs major renovations.
Stayed 11 nights in Sep 2023
Response from SS on Oct 3, 2023
Thank you for you honest feedbackWe are working very hard on trying to maintain our standards. Hopefully upon your next visit, we will have finalized our renovations

8/10 Good

Mark

Travelled with family
Liked: Staff & service
The Mayflower was conveniently located for our needs but feels somewhat tired and needs a refresh in terms of some of the rooms we booked (our Junior Suite bathroom was very tired in particular, whereas the other room's bathrooms were much better). That said, the staff were always very helpful and the pub was a convenient spot to meet up and have a drink and the airport shuttle bus was a godsend for our party of six and all our luggage. Breakfast was okay (but not brilliant), although the evening meals were pretty sound and the proprietary beer decent. All in all we enjoyed our stay but there are better options in the same locale.
Stayed 6 nights in Jun 2023
Response from SS on Jun 26, 2023
Thank you for your feedback

2/10 Terrible

robert, costa mesa

Stayed 2 nights in Apr 2023
Response from SS on May 22, 2023
Dear Mr. Mohler,We have received your rating and it seems you were not happy during your stay at The Mayflower Hotel.Could you kindly elaborate and give us a written and detailed feedback of what went wrong.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sherif and the staff are amazing hosts. They make you feel like the mayflower is your home away from home. Anything you need or can’t find they will try and help you find it. An oasis of stability.
Stayed 4 nights in Feb 2023
Response from SS on Feb 27, 2023
Thank you for your feedback

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is remarkable
Stayed 1 night in Aug 2022
Response from SS on Oct 25, 2022
Thank you for your feedback

4/10 Poor

joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bad
Stayed 5 nights in Aug 2022
Response from SS on Aug 16, 2022
Dear Mr. Riad, Your opinion matters to us. Could you kindly let us know what bothered you during your stay with us?

8/10 Good

Abbas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite decent. Worth the money paid. The area around ut has changed a bit... kind of expected. Hamra street used to be more lively.
Stayed 5 nights in Jul 2022
Response from SS on Jul 22, 2022
Thank you for your comments.

6/10 Okay

RAFAT, TUSTIN

Travelled with family
Liked: Cleanliness, staff & service
Property was clean and is in good condition. Location is great, service and staff were super. The only complaint we have the AC was not working in July when temperature was above 30C.
Stayed 1 night in Jul 2021
Response from SS on Jul 22, 2022
Thank you for your comments. A/C issues arise during summertime and we apologize for this. Rest assured that it is always fixed within the same day

10/10 Excellent

Hamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service,
Stayed 1 night in Dec 2021
Response from SS on Dec 30, 2021
Thank you for your feedback

10/10 Excellent

Jana

Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's a rather charming older hotel in a great location. I was unhappy with being unable to control the air-conditioner fan; it blew hard directly at the head of the bed. The solution was to sleep with my head at the foot of the bed. Signs around the hotel announced that breakfast would be served in the bar, but when I went there for breakfast, I was told that it would be brought to me in my room. Why bother keeping incorrect signs up all over the hotel? Other guests were noisy in the corridor at night, but I was too tired to get up and tell them to be quiet. All in all, it was fine and comfortable.
Stayed 3 nights in Jul 2021
Response from ss on Aug 11, 2021
Dear Guest, Thank you for your comments. Could you kindly let me know the room number you were in so as to check the airflow of the A/C. And our apologies for the restaurant's signage as we have received instructions from the ministry of tourism to send the breakfast to the room (covid-19 measures) As for loud guests, our staff would've gladly made the necessary to calm them down

6/10 Okay

Verified traveller

Travelled with family
Nice, but kind of dark
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Comfortable room but lots of noise during the night could not sleep😔
Stayed 1 night in May 2021
Response from Hasan on Jun 10, 2021
Thank you for choosing The Mayflower Hotel. We were delighted to accommodate you with us. Your note will be directed to concerned department. we look forward to welcoming you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
the staffs are missrable ,the breakfast is disgusting
Stayed 1 night in Mar 2021
Response from Hasan on Mar 5, 2021
Thank you for taking the time to review us on Expedia, we are sorry to know about your experience and we would like to ask you for further details to have a clear idea about what happened during your stay, please reach us directly or share with us your experience to address the issues with concerned managers. Awaiting your response

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, it was a nice stay at the hotel for the price. Though Hamra area felt overcrowded and busy. A couple of nice restaurants in the area. Close to Raouche Rocks and the American University of Beirut. Hotel was outdated, needs some renovation. Staff overall was friendly and helpful, as Lebanese people usually are, but not without some “bad apples”, of course. It would be great if there was a kettle in the room to make some tea or coffee. Due to Covid pandemic, almost all museums in the city were closed, including some churches and mosques.
Stayed 11 nights in Dec 2020
Response from Hasan on Jan 7, 2021
Thank you for taking the time to review us. We were delighted to accommodate you with us during your stay, and it brings us joy to know that everything was up to your expectations, we look forward to welcoming you again in another occasion.

10/10 Excellent

Ruqaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good place to stay in, friendly staff.
Stayed 5 nights in Dec 2020
Response from Hasan on Jan 4, 2021
Thank you for taking the time to review us. We were delighted to accommodate you with us, and it brings us joy to know that you enjoyed your stay. Moreover, our staff was happy to know that you mentioned them in your review. We look forward to welcoming you with us again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and close to all the area easy acess
Stayed 1 night in Dec 2020
Response from Hasan on Dec 21, 2020
Thank you for taking the time to review us on Expedia, we were delighted to accommodate you with us during your stay, and it brings us joy to know that everything was up to your expectations, moreover the staff will be more than happy to know that you mentioned them in your review. we look forward to welcoming you again with us.

4/10 Poor

Rama, Canada

Travelled with family
Disliked: Staff & service
Everything was normal accepting The receptionist and the staff was un Friendly at all ......
Stayed 2 nights in Jul 2020
Response from SS on Aug 2, 2020
Dear Rama, Thank you for your feedback. We will look into the matter and make sure that our staff's attitude is in line with our standards.

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
It was amazing good people excellent delicious food clean room
Stayed 1 night in Apr 2020
Response from SS on Apr 22, 2020
Thank you for your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from HH on Mar 17, 2020
Thank you

10/10 Excellent

Niknam

Stayed 4 nights in Feb 2020
Response from Hasan on May 1, 2020
Thank you for your review

10/10 Excellent

N, Beirut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super tidy, comfortable bed and good space
Stayed 1 night in Feb 2020
Response from SS on Feb 22, 2020
Thank you for your feedback

10/10 Excellent

Greg, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and is extremely fairly priced. I’d recommend it to anybody traveling on a budget.
Stayed 1 night in Feb 2020
Response from SS on Feb 19, 2020
Thank you for your feedback

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Jan 2020
Response from SS on Feb 6, 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, good breakfast, old but renovated
Stayed 3 nights in Jan 2020
Response from SS on Feb 2, 2020
Thank you for your feedback

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful tradition hotel service was very good id stay here again the staff were excellent
Stayed 1 night in Jan 2020
Response from SS on Jan 31, 2020
Thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness
The wall very dirty and room so small Air condition too old and pearly working
Stayed 1 night in Jan 2020
Response from SS on Jan 10, 2020
Thank you for your feedback which is extremely helpful for us to always try and improve.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best.
Excellent on all levelellent on all level.
Stayed 1 night in Jan 2020
Response from SS on Jan 8, 2020
Thank you for your feedback

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay in Beirut
Great hotel. Enjoyed my stay there. It's in the city so easy to walk around. Very safe. The bathrooms were really well done. Bad thing is wanting breakfast costs you more, $11 more.
Stayed 3 nights in Dec 2019
Response from SS on Jan 4, 2020
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great quiet location yet close to the bustle of Hamra Street. Good jazz singer every week
Stayed 9 nights in Dec 2019
Response from SS on Dec 24, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus: Excellent location; friendly reception Minus: Noise levels
Stayed 5 nights in Dec 2019
Response from SS on Dec 21, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and spacious and mostly clean. The only problem was that the curtains in this particular room weren't very flexible at opening and shutting. Otherwise I had no complaints.
Stayed 4 nights in Nov 2019
Response from SS on Nov 14, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from SS on Nov 9, 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019
Response from SS on Nov 4, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from SS on Nov 4, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019
Response from SS on Oct 22, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, from front desk to room service.
Stayed 14 nights in Sep 2019
Response from SS on Oct 15, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness
I liked the location near to Hamra St and still being a quiet street. I didn't like that the TV had no English channels while I know other hotels did.
Stayed 7 nights in Sep 2019
Response from SS on Oct 13, 2019
Thank you for your feedback We will work on it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Aug 2019
Response from SS on Sep 13, 2019
Thank you for your feedback

10/10 Excellent

Hadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from SS on Sep 1, 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from SS on Aug 28, 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I arrived to the hotel at around 7 am. I was refused entry to my room stating that I was too early to have the room. I was very surprised since I had booked via Expedia for plane and hotel together. Nowhere, did the conditions state that I can arrive from a long distance travel overnight and then I cannot have access to my room. What was I expected to do? Go and sightsee when all I needed was a bed to sleep after an overnight flight? I am angry that Expedia arranges such trips and leaves customers stranded in the street tired and exhausted. I went for a walk at 7 am despite being exhausted. I walked for 3 full hours and then returned at 10 am. Still, I was told that I was too early for the room. So, I went and walked again until noon. All this while being exhausted from the flight. Then, I returned to hotel again. Was told again that room is still not cleaned and that entry is after 1 or 2 pm. I asked to sit in the sitting room and use wifi. I sat there, freesing because the air conditioning was maximum. Eventually, I was allowed entry to my room around 12:30 pm. I will never book such a trip. This is either Expedia's fault or the hotel. In either case, I suffered and I feel angry.
Stayed 8 nights in Aug 2019

2/10 Terrible

Anne

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Both AC units in room leaked all over the floor and made the room smell like mold. Clear signs of the hotel degrading, really needs to be upkept more. The “rooftop pool” was essentially a pond.
Stayed 2 nights in Aug 2019
Response from SS on Aug 23, 2019
Dear Anne, Thank you for your feedback. Your comments are extremely important to us and help us improve. We're really sorry that your stay was not up to expectations. We are continuously fixing any problem that occurs however sometimes we do not catch everything...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient and staff were helpful. Recommend to others
Stayed 1 night in Aug 2019
Response from SS on Aug 22, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from SS on Aug 17, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very good, the only problem is the location.
Stayed 4 nights in Aug 2019
Response from SS on Aug 16, 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Stayed 5 nights in Aug 2019
Response from SS on Aug 9, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from SS on Aug 9, 2019
Thank you for your feedback

10/10 Excellent

Sara Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mayflower in Beirut - a solid choice
The Mayflower was exactly as described in our Beirut guidebook. Quite blandly decorated but incredibly clean rooms that were spacious and very comfortable. We had a great 10 day stay here and would return as it is in a great location.
Stayed 10 nights in Jul 2019
Response from SS on Aug 6, 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The location is awesome But the condition of the property is terrible
Stayed 1 night in Jul 2019
Response from SS on Aug 6, 2019
Thank you for your feedback