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Rooms not very clean. Stank of cigarettes. Amenities generous, but a tooth care packet was stained and filthy. Sheets were barely fit the bed and we’re super thin and stained.
Hotel needs updating, overall dingy.
Dear Mr. Fadi, Thank you so much for your feedbackHope to have you with us again very soonSincerely,
4/10 Poor
Moutasem
Travelled with family
May 23, 2022
Disliked: Cleanliness, room comfort
Moutasem
Stayed 2 nights in May 2022
Response from Mahmoud Jaber on Jun 6, 2022
Dear Mr. Moutasem,
Thank you for your feedback
We feel sorry to know that your experience with us didn't meet your expectations this time.
We apologize for any inconvenience you had and we wish to have you with us again in a further occasion. This will be a good opportunity for us to change your mind about our service.
Best Regards,
8/10 Good
Verified traveller
Travelled with family
Apr 15, 2022
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Apr 2022
Response from Mahmoud Jaber on Apr 26, 2022
Dear Valued Guest,
Thank you for sharing your kind feedback with us.
We are happy to know that your experience in our hotel us was up to your expectations and we look forward to have you with us very often.
Sincerely,
The hotel is centerally located and has a great staff! I would reccomend for sure.
Ian
Stayed 4 nights in Nov 2021
Response from Mahmoud Jaber on Nov 29, 2021
Dear Mr. Ian,
We were really pleased to have you with us and we thank you so much for your kind recommendations.
We look forward to welcoming you back again very soon.
Best Regards
The hotel is all expected and the location is by the sea. Good choice for Beirut with no outages.
Roland
Stayed 2 nights in Nov 2021
Response from Mahmoud Jaber on Nov 23, 2021
Dear Mr. Rolland,
Thank you so much for your feedback
We are very happy to know that your stay with us was up to your expectations and we really appreciate your kind recommendations as well.
We look forward to welcoming you back very soon.
Best Regards
Every thing was excellent and I would like to thank everyone in the staff
Armed
Stayed 1 night in Feb 2020
Response from Mahmoud Jaber on Mar 5, 2020
Dear Mr. Ahmed,
Thank you so much for your kind feedback
It's been always a pleasure having you in our hotel as a regular guest.
We really appreciate your praise and your loyalty and regularity in staying with us.
We look forward to welcoming you back very soon.
Sincerely Yours,
Mahmoud Jaber
Resident Manager
The hotel staff were very kind and friendly and made our stay very enjoyable. The family suite was big and very well equipped.
Mouaz
Stayed 1 night in Feb 2020
Response from Mahmoud Jaber on Mar 2, 2020
Dear Mr. Mouaz,
Thank you so much for your kind Feedback
We are very pleased to know that you have enjoyed your stay in our hotel and that you liked the Family Suite and the staff.
Your praise is highly appreciated and it will encourage us to always give the best.
We hope to always having you with us.
Sincerely Yours,
Mahmoud Jaber
Resident Manager
6/10 Okay
Daniel
Travelled with family
Jan 2, 2020
Daniel
Stayed 2 nights in Dec 2019
Response from Mahmoud Jaber on Jan 3, 2020
Dear Mr. Daniel,
We thank you for your review and we that you have enjoyed your stay among us.
Looking forward for having you with us again in many further occasions.
Best Regards
Mahmoud Jaber
Resident Manager
I was here for 1 night, the hotel provided water and fruit on our arrival. Balcony was nice. Hotel in a good location.
Verified traveller
Stayed 1 night in Nov 2019
Response from Mahmoud Jaber on Nov 27, 2019
Dear Valued Guest,
Thank you for your kind review
We really appreciate your important feedback and feel very happy that you had a very good experience in our hotel.
Your nice words increases our spirit and encourage us to keep up the good job.
Seeking to always having you with us.
Best Regards,
Mahmoud Jaber
Resident Manager
Dear Valued Guest,
Thank you for sharing your experience with us after your recent stay at our hotel.
We'd like to thank you for giving us a point of 4 over 5.
Hoping to welcome you again soon.
Kind Regards,
Dear Mr. Samer,
Thank you for taking the time to share the experience you had in our hotel.
We are very happy to know that our services were up to your expectations by granting us the highest score.
Hope to welcome you soon again.
Kind Regards,
6/10 Okay
André
Aug 14, 2019
Liked: Cleanliness
Basic but price worthy
A basic but price worthy hotel. Its located close to pigeon rocks. If you don’t need a hotel with all the services and facilities it’s a budget friendly choice.
André
Stayed 1 night in Aug 2019
Response from Mahmoud Jaber on Aug 19, 2019
Dear Mr. Andre,
Thank you so much for your kind feedback
It's a great pleasure to know that you had a good experience in our hotel and that you liked our location and found our price convenient.
We appreciate your recommendations and we look forward to always having you with us.
Sincerely Yours,
Mahmoud Jaber
Resident Manager
Dear Valued Guest,
Thank you for your precious feedback.
We are really happy to know that you have enjoyed yous stay in our hotel and that we have met your expectations.
We appreciate your feedback and look forward to always having you with us.
Sincerely Yours,
Mahmoud Jaber
Front Office Manager
Dear Valued Guest,
We'd like to thank you for your generous grade you've given after your recent stay at our hotel.
We are so happy to know that you had an enjoyable time with us.
Kind Regards
6/10 Okay
Verified traveller
Jan 2, 2019
Verified traveller
Stayed 6 nights in Dec 2018
Response from Hadi on Jan 3, 2019
Dear Valued Guest,
Thank you for sharing with us your feedback in our property.
6/10 Okay
Verified traveller
Nov 9, 2018
Verified traveller
Stayed 10 nights in Oct 2018
Response from Hadi on Nov 10, 2018
Dear Valued Guest,
Thank you for providing us with your feedback.
Best Regards
6/10 Okay
Amir, Jordan
Nov 6, 2018
Disliked: Cleanliness, room comfort
Less than average hotel for family
Location is good
Amir
Stayed 1 night in Nov 2018
Response from Hadi on Nov 7, 2018
Dear Mr. Amir,
Thank you for providing us with your feedback. We hope to welcome you once again where we will spare no efforts to make your stay more enjoyable than this one.
Kind Regards,
10/10 Excellent
Verified traveller
Sep 26, 2018
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Sep 2018
Response from Mahmoud J on Sep 26, 2018
Dear Valued Guest,
We thank you for rating our hotel and we are very happy to notice that you had a comfortable stay.
Wishing to have you again with us very soon,
Sincerely Yours,
Mahmoud Jaber
Front Office Manager
Dear Mr. Fadi,
Thank you for sharing your valuable feedback over your stay in our hotel.
We are pleased to know that you had a very good experience and would like to thank you for giving us the highest point in your review.
We hope to welcome you once again.
Kind Regards,
Dear Valued Guest,
Thank you for staying in our hotel and for sharing your review with us as well.
Hope to welcome you back very soon
Sincerely
Mahmoud Jaber
Front Office Manager
10/10 Excellent
Marwan
Aug 21, 2018
A Very Enjoyable Stay and great value
One gets what ones budget affords / but this was very pleasant classic decor , not ultra modern , but glad such places still exist without attempted glitter and tacky glamour. We loved the staf, Zainab, Samer, Mohamed, everyone was more than friendly and helpful in every way which counts a lot in enjoying a happy stay. Our room had a very good partial sea view, simple because the location is so close to the Corniche and the wonderful Minara cafe where you can sit hous with she's ha and drinks and watch the sea spray! Wonderful location! We were very happy with the huge room, so much space plus a balcony. We will return
Marwan
Stayed 3 nights in Aug 2018
Response from Mahmoud Jaber on Aug 21, 2018
Dear Mr. Marwan,
Thank you so much for sharing your review with us.
We are very thrilled to know that you had a very enjoyable stay in our hotel and that you would consider a comeback one day.
Our Staff especially Miss Zainab, Mr. Samer and Mr. Mohamed will surely appreciate your kind feedback and will be so happy to know that they were up to your expectations.
We look forward for your soonest comeback as we would always be glad to have you with us.
Our Sincere Regards
Mahmoud Jaber
Front Office Manager
Excellent all over. Nice staff, quick check in and out. We were promoted to a lovely suite. Will definitely go again
Abdel
Stayed 3 nights in Aug 2018
Response from Hadi on Aug 6, 2018
Dear Mr. Abdel,
Thank you for sharing with us your feedback regarding your last stay in our hotel. We are very happy to know that you had an excellent stay and that the service provided by our team was up to your expectations.
We will be waiting for your next visit, until then please accept our best regards.
8/10 Good
Verified traveller
Aug 4, 2018
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 2 nights in Jul 2018
Response from Hadi on Aug 6, 2018
Dear Valued Guest,
We thank you for sharing your feedback with us, and giving us a score of 4 points out of 5. We hope to welcome once again where we will do our best to make your stay even more comfortable.
Kind Regards
It's excellent; great location, friendly staff, spacious rooms, clean throughout. There's really nothing that I can criticise.
Verified traveller
Stayed 1 night in Jul 2018
Response from Mahmoud Jaber on Jul 11, 2018
Dear Valued Guest,
Thank you for providing us with your esteemed feedback.
It's really a great pleasure to notice that you had an excellent experience in our hotel where you have almost liked everything.
Again, we highly appreciate your kind words which will surely encourage us to keep up the good work.
Looking forward to always having you with us.
With our Sincere Regards,
Mahmoud Jaber
Front Office Manager
Dear Valuable Guest,
Thank you for sharing the experience you had in our hotel and for grading us with the highest point.
We hope to welcome you once again.
Kind Regards
10/10 Excellent
nabil , Montreal canada
Apr 12, 2018
Liked: Cleanliness, staff & service, room comfort
Yes v close to the see
So nice times run to fast good location good service
nabil
Stayed 1 night in Apr 2018
Response from Mahmoud Jaber on Apr 13, 2018
Dear Mr. Nabil,
Thank you for staying in our hotel and for taking the time to share you valuable feedback with us.
It's a great pleasure to know that everything was up to your expectations especially the location and the service.
We look forward to have you with us very often.
Best Regards
Mahmoud Jaber
Front Office Manager
Dear Ms. Rita,
Thank you for your feedback
We are really pleased to discover that everything was up to your expectations and we look forward to have you with us for many more times.
Best Regards
ITs gd and I recommend it
Perfect location
Staff 👌
And everything nice
Verified traveller
Stayed 19 nights in Dec 2017
Response from Mahmoud Jaber on Jan 17, 2018
Dear Valued Guest,
We thank you very much for sharing your feedback with us and for your recommendations as well.
We are very delighted to know that everything in general and the location & the staff in particular were up to your expectations during your stay with us.
We look forward to welcome you in our hotel for many more times.
Best Regards
Mahmoud Jaber
Front Office Manager
We stayed for a week there. The first impression of the room was disappointing. It felt old and smelled of tobacco although the floor is non-smoking. The room service rarely answer the phone. The staff are courteous and try to help.
Ziad
Stayed 7 nights in Nov 2017
Response from Mahmoud Jaber on Nov 22, 2017
Dear Mr. Zaid,
We thank you first for sharing your thoughts with us.
We are really sad to know that your stay in our hotel was not up to your expectations, although you have liked the location & the free parking.
We're sorry for any inconvenience you had and we would like to inform you that we took note of each point you have discussed. Only we need to clarify that some equipment such us chair, desk & table, Kettle or coffee machine are all available and offered for free upon the guests' requests.
We hope to have you with us again soon, where we will spare no efforts to make your stay a more comfortable one.
Best Regards
Mahmoud Jaber
Front Office Manager
Dear Valued Guest,
Thank you for staying with us and for taking the time to post your review.
We look forward to always have you with us.
Best Regards
Mahmoud Jaber
F.O. Manager
It was a good experience, good hotel, good location in a good price
Verified traveller
Stayed 1 night in Nov 2017
Response from Hadi on Nov 8, 2017
Dear Valuable Guest,
Thank you for sharing your experience with us, and we are very happy to know that it was a good one and that you have benefited from our location and hotel value in regards to the price.
We hope to welcome you soon again.
Kind Regards,
8/10 Good
Samanths
Nov 3, 2017
Liked: Staff & service, room comfort
Samanths
Stayed 5 nights in Oct 2017
Response from Hadi on Nov 8, 2017
Dear Valued Guest,
Thank you for sharing your feedback with us.
We are glad to know that you had a comfortable stay with us and we look forward to always welcome you in our hotel.
With My Best Regards
Mahmoud Jaber
Front Office Manager
Good Hotel with good location, nice stay, nice breakfast, will definitely recommend it for others.
Verified traveller
Stayed 1 night in Oct 2017
Response from Hadi on Nov 8, 2017
Dear Valuable Guest,
It brings great pleasure for us to know that you were satisfied with all the hotel's services during your stay at Bella Riva, and thank you as well for the 5 stars grade you gave us.
Your beautiful words and review will be shared with the whole team, who will definitely be very appreciative towards it. Moreover, we'd like to thank you for recommending our hotel to your acquaintances.
Have a lovely day ahead, and hope to welcome you soon again.
Kind Regards
6/10 Okay
Adel
Oct 8, 2017
Disliked: Property conditions & facilities
Budget hotel in the heart of center .......,.,,,,,,,,
Adel
Stayed 1 night in Sep 2017
Response from Hadi on Nov 8, 2017
Dear Adel,
We'd like to thank you for choosing our hotel for your stay in Beirut and for sharing your experience with us.
We hope to welcome you once again. Kind Regards
it was my first time that I stay in this hotel. it is comfortable, spacious room and good staff attendance. I wish that the hotel management become more strict about non-smoking policy.
Muhammad
Stayed 7 nights in Sep 2017
Response from Hadi on Nov 8, 2017
Dear Mr. Muhammad,
We would like to thank you for sharing with us your experience.
It brings pleasure for us to know that you had a good stay in our hotel, and that you have found Bella Riva a nice hotel with a good location.
Moreover, we are happy to know that the cleanliness and spaciousness of our rooms were up to your expectations, and that the team provided you with a professional service.
Your comments regarding the non-smoking policy is well noted, and necessary actions will be taken.
Hope to welcome you once again.
Kind Regards,
6/10 Okay
1st time in bei, australia
Sep 23, 2017
Liked: Cleanliness
Disliked: Staff & service
Nice hotel close to the beach
Good experience overall but don't try to check in earlier than 3pm & be prepared for your room key to constantly malfunction.
We tried to check in early (as we'd come at 12pm) despite the normal check in time of 3pm. We've had no issues doing this at other hotels. There was no possibility of checking in at 12pm as the 'room was still being cleaned' and to come back so they could process an early check in. We came back around 1:30pm after having lunch. Staff kept us waiting till 3:10pm before we could check in after I had to keep badgering them & getting the same excuse that the room is still being cleaned (but surely it doesn't take 3hrs to clean a room?) also after every day trip, the chip in the room key would need to be reset because it would react to my iPhone in my bag. Minor annoyance
1st time in bei
Stayed 7 nights in Sep 2017
Response from Hadi on Nov 8, 2017
Dear Valuable Guest,
We would like first to thank you for staying with us and for sharing the experience you had in our hotel.
We are very sorry about the inconveniences you faced during your stay in regards to the key which you are right, that the magnetic field of the room key is sometimes affected by the waves emitted from the mobile phone.
On another note, we'd like to apologize for taking that much time to deliver your room, as you have mentioned the normal check-in time is at 3 pm but we weren't able to make it ready before that due to the full occupancy of the hotel on that day.
Please let me know if I can be of any further assistance. Kind Regards,
very nice location and great view and close to everything
Verified traveller
Stayed 3 nights in Jul 2017
Response from Mahmoud Jaber on Jul 31, 2017
Dear Valued Guest,
Thank you for taking the time to share your valuable feedback with us.
We are very delighted to know that everything was up to your expectations during your stay in our hotel especially the location & the view.
We will always be looking forward to have you with us during your visits to Beirut.
Best Regards
Mahmoud Jaber
Front Office Manager
6/10 Okay
Wasim
Apr 25, 2017
Liked: Room comfort
Disliked: Cleanliness
Wasim
Response from Hadi on May 15, 2017
Dear Mr. Wasim,
Thank you for sharing your feedback with us.
Hope to welcome you soon again.
Kind Regards
6/10 Okay
Verified traveller
Apr 25, 2017
Liked: Cleanliness, staff & service, room comfort
Boutique hotel good location
Great room size with all the necessities provided!
Perfect location to enjoy all sides of Beirut
Verified traveller
Response from Mahmoud Jaber on May 1, 2017
Dear Valued Guest,
We thank you for sharing your feedback with us after your stay in our hotel.
We are pleased to know that you have enjoyed your stay with us and that you have especially liked our location and our rooms.
Hoping to accommodate you for many more times.
With My Best Regards
Mahmoud Jaber
Front Office Manager
8/10 Good
Verified traveller
Apr 22, 2017
Liked: Cleanliness, staff & service
nice
The hotel seems to me under control but it lacks for two things :
The sun light is not adequate to the rooms nor to the lobby .
It needs more flexibility from the front desk ( since the workers are young and they are clearly trying to build up their carreer by starting up in this hotel )
Verified traveller
Response from Mahmoud Jaber on May 1, 2017
Dear Valued Guest,
Thank you for taking the time to post your review on Expedia after your stay in our hotel.
We are happy to know that you had a nice stay among us.
Your comments are well received and noted. We will surely take them into high consideration as they help us to always provide our guests with a better service.
Hoping to have you with us again.
Best Regards
Mahmoud Jaber
Front Office Manager
6/10 Okay
Verified traveller
Apr 15, 2017
Liked: Cleanliness, staff & service
Good location
Great location and friendly staff. Extra bed was not comfortable
Verified traveller
Response from Hadi on Apr 20, 2017
Dear Valued Guest,
Thank you for sharing your feedback with us.
Following you recent stay in our hotel, we are pleased to know that the location & the staff were up to your expectations while we apologize for the inconvenience you had with the extra bed. Please note that the necessary actions will be taken in regards to that.
Hoping to have you with us again soon.
Best Regards
Mahmoud Jaber
Front Office Manager