Property amenity

Reviews of The Westin Beijing Financial Street

5 out of 5
The Westin Beijing Financial Street
9C Financial Street, XiCheng District, Beijing, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 139 reviews" "
Rating 8 - Good. 48 out of 139 reviews" "
Rating 6 - Okay. 16 out of 139 reviews" "
Rating 4 - Poor. 6 out of 139 reviews" "
Rating 2 - Terrible. 2 out of 139 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff member! Good service!
Stayed 1 night in Aug 2023

10/10 Excellent

Yu-An

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend staying at this hotel whenever you have a business trip.
Stayed 3 nights in Jun 2023

6/10 Okay

Nicholas

Liked: Staff & service, property conditions & facilities
Room was ok, but it stank of smoke.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022

8/10 Good

Anonymous

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and tidy. Wish that restaurants would close later than 9pm.
Stayed 1 night in Jan 2020

4/10 Poor

Andy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
5 star hotel with 2 star amenities due to refurb
The hotel is undergoing a refurb which is not mentioned until you arrive. No discounts or apologies upon checkout so nice hotel if you want a bed only. Unfortunately not a great stay in its current condition and no discount given.
Stayed 3 nights in Sep 2019
Response from Hotel Management on Sep 17, 2019
Dear guests, Thank you for your continued support of The Westin Beijing Financial Street. To continue to offer our guests an enriching experience, hotel will be under renovation in different areas and time periods from June 1 to December 31, 2019. We apologize for the inconvenience it may cause. We look forward to bringing you a fresh look and a refreshing stay.

4/10 Poor

Christian

Liked: Cleanliness, staff & service
Disliked: Room comfort
I have stayed many times at the Westin and enjoyed the location and the hotel as a whole. The problem this time is that the hotel is undergoing major renovation. The ground floor with atrium and restaurants is essentially of limits with only the breakfast area opened. Fortunately this outside BBQ/bar is still opened. Should wait a few months to see the result of the renovation.
Stayed 3 nights in Jul 2019
Response from Hotel Management on Aug 5, 2019
Dear Guest, Thank you for leaving your feedback. We appreciate the time it takes to review our hotel. We do hope to have an opportunity to host you again when your travels bring you back to Beijing to experience our enthusiastic service. Sincerely, Hotel Management

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The hotel is doing renovation and the Expedia should let me know...
Stayed 1 night in Aug 2019

10/10 Excellent

Nevena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The hotel was amazing and the service even better! The guys organized taxi to the wall for us and got us a great deal last minute. Breakfast was a feast, the hotel clean and nice and comfortable. Perfect for a business trip
Stayed 3 nights in May 2019
Response from Hotel Management on Jun 27, 2019
Dear Guest, Thank you for leaving your feedback. We are very honored to hear your positive comments, and your feedback is the driving force of our continuous efforts to improve the guest stay experience. We look forward to welcoming you back. Sincerely

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from 酒店管理团队。 on Jun 27, 2019
尊敬的客人:您好,感谢您入住北京金融街威斯汀大酒店。威斯汀品牌隶属万豪国际集团,在全球近40个国家和地区拥有200多家酒店和度假酒店。本酒店开业十年多来一直寻求通过威斯汀健康体验帮助宾客获得舒畅身心、高效工作、活力运动、营养美味、酣然好梦和妙趣玩乐的体验。酒店地处金融街,毗邻各大金融机构,交通便利。期待您的再次入住!

2/10 Terrible

Edmond, Hong Kong

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst 5 star hotel ever. Food is expensive but taste aweful; service is none existent. You don't get what you paid for. Room is terrible with leaky bathroom sink faucet and overall uncleanness.
Stayed 6 nights in May 2019
Response from Hotel Management on Jun 27, 2019
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. Please accept our apologies for the experiences that have given you a less than satisfactory impression.Please be assured that we are focused on continuous improvement of our guest experiences and this cannot be achieved without honest feedback such as yours. We have shared your points with relevant team respectively. We look forward to seeing you again at The Westin Beijing Financial Street and wish you a nice journey.

10/10 Excellent

erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice hotel. Excellent service , good food , spacious and very clean room
Stayed 2 nights in Apr 2019
Response from Hotel Management on Apr 24, 2019
Dear Guest, Thank you for leaving your feedback. We appreciate the time it takes to review our hotel. We do hope to have an opportunity to host you again when your travels bring you back to Beijing. Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Business Trip - Review
The location was very good if you are looking to meet financial firms in the area. Close to all the major banks and such and there is a shopping mall across the street. However the hotel was a little dated, it is started to show however for the location you can't really beat the price
Stayed 1 night in Mar 2019
Response from Hotel Management on Apr 8, 2019
Dear Guest, Thank you for leaving your feedback. We appreciate the time it takes to review our hotel. We do hope to have an opportunity to host you again when your travels bring you back to Beijing to experience our enthusiastic service. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from 酒店管理团队 on Feb 3, 2019
尊敬的贵宾:十分感谢您的入住体验分享,希望我们有幸继续为您提供服务。酒店管理团队

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, super helpful staff! Lovely beds, rooms are all spacious and great water pressure in the showers
Stayed 3 nights in Jan 2019
Response from Hotel Management Team on Jan 30, 2019
Dear Guest:Thank you for sharing your experience at the Westin Beijing Financial Street. We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from 酒店管理团队 on Dec 16, 2018
尊敬的贵宾:非常感谢您分享的入住体验!诚挚欢迎您的再次入住!酒店管理团队

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from 酒店管理团队 on Dec 16, 2018
尊敬的贵宾:非常感谢您分享的入住体验!诚挚欢迎您的再次入住!酒店管理团队

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Check in was efficient (we spoke mandarin) Request for late checkout and change to king bed was granted without hassle. Room was spacious. Bedding comfortable. Aircon/heater easy to operate and works. Toilet has basic amenities. Wouldn’t say it’s the most modern set up but is comfortable. Buffet breakfast with ample choices, I’ll say quality is adequate. Staff encountered were courteous. Nothing much around, only a rather big mall with many restaurants to choose from. There’s also a nice supermart there.
Stayed 3 nights in Nov 2018
Response from Hotel Management Team on Dec 14, 2018
Thank you for taking the time to write this review. I hope you had a wonderful experience and enjoyed yourself. I am glad that The Westin Beijing Financial Street was able to meet your expectations. We look forward to welcoming you again for another renewal stay.

8/10 Good

U

Liked: Cleanliness, staff & service, room comfort
Very central, convenient location. Difficult to communicate with staff and the gym is very small for an hotel of that standing/ at that price.
Stayed 6 nights in Sep 2018
Response from Hotel management team on Oct 8, 2018
Distinguished guests: thank you very much for sharing your experience and hope that we will continue to provide services for you. Hotel management team

4/10 Poor

Verified traveller

I booked for a king bed but upon arrival, i was told that the booking was made in twins bed by my agent - hotels.com. The chair peels off, tv and other facilities are old, staffs not friendly, asked the front desk to leave my colleagues a message upon their arrival but they forgot to do so. The hotel does not worth the price, will not stay here again.
Stayed 2 nights in Sep 2018
Response from Hotel management team on Oct 8, 2018
Distinguished guests: thank you very much for sharing with us the problems you encountered during your stay. We are sorry that the experience did not satisfy you. We are very sorry for that. Please believe that we are improving the facilities and equipment in a planned way to bring a more perfect experience to guests.Your feedback has been fully Shared with the hotel management, and we attach great importance to your opinion. We hope you can see our progress next time you stay, your opinion is the source of our continuous progress, we will continue to provide westin huancai service for you! Hotel management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gr8 hotel
Great location for my meetings
Stayed 2 nights in Aug 2018
Response from Hotel management team on Oct 8, 2018
Distinguished guests: thank you very much for your recognition of westin Beijing financial street, we will continue to provide quality service to our guests. Hotel management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very convenient, staff friendly and helpful, breakfast buffet was very good. I was very pleased and plan to stay there again. I would definitely recommend it.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION.
VERY COURTUOUS STAFF. IMPRESSIVE BREAKFAST ITEMS ESPECIALLY FOR VEGETARIANS.
Stayed 3 nights in Jun 2018

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool.
Very nice swimming pool. Changing room small.
Response from Lily on Apr 8, 2018
Dear Guest, Thank you for staying with us and we appreciate your feedback. We are delighted to know that you have truly enjoyed your stay. And we’re especially happy to hear your praise of our swimming pool. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! We look forward to seeing you again at The Westin Beijing Financial Street. Hotel Management

6/10 Okay

Michael

Liked: Staff & service
Stayed 3 nights in Feb 2018
Response from Hotel Management on Feb 11, 2018
Dear Guest, Thank you so much for staying with us and sharing your insights. We are grateful to have your feedback. It’s only with such honest feedback and comments like yours, that we can improve our service standards and we truly appreciate that. Your comments are well received. Please be rest assured that we will definitely seek for improvement in our service delivery so thank you for bringing these to our concern. We wish you all the best and safe travels. Be Well, Hotel Management

10/10 Excellent

Marie , France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable hotel in the financial district
Rooms are very confortable, staff is professional and helpful , breakfast buffet offers a very nice spread of western and Chinese food, with excellent bread. Excellent for business travellers
Stayed 2 nights in Dec 2017
Response from Hotel Management on Dec 21, 2017
Dear Guest, Thank you for sharing with us your experience from your recent stay with us. We're pleased to learn that you have enjoyed your stay, we're so inspired by your great compliment. Please rest assured that we'll continue to reach our potential to make sure your future visit will remain the same memorable. Wish you a nice journey. Hotel Management

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Smooth and accomodating!
Stayed 1 night in Oct 2017

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin review
Hotel is old but comfortable.
Stayed 1 night in Aug 2017
Dear Guest, Thanks for choosing our hotel and we are looking forward to your next stay. Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Free room is bit small compared with charged standard room size. suggest to give same size even if it is free. hotel check in authorization credit charge is actually charged in my credit card. It should not be charged until actual service occurs. Other than all of the above, I am always very happy about Westin .
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superlative hotel
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was good. Not an ideal location for tourists, but good if you have business in the aria.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Good business hotel. Spacious rooms and everything worked well

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good but outdated
Westin financial street is a good hotel overall and has what you need and would expect from a business hotel. But it's getting a bit outdated so I'm not convinced it's 5 star anymore, and I don't think it's worth the premium price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, good idea if working in biz district. Room service was good but rooms was not clean when i came back one day at 4pm (with a terrible headache) that was a bit of a let down

10/10 Excellent

Wai Ching Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service one expects from Westin. Would definitely stay again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

LH, Jakarta

Liked: Cleanliness, property conditions & facilities
too small
Stayed in deluxe room. Room is nice. But feel too small compared with price.

10/10 Excellent

SteveR, Oklahoma City, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal stay!
Great stay, and the staff was wonderful; always a cab ready and available; nice hot tub and gym facilitates; great pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Will stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
for business trip, is a good hotel

4/10 Poor

Aileen, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel service is good but old
Had a much higher expectation considering Westin. Service is exceptional especially in-room with turn down service by placing robe on bed, free water, additional card constantly to keep room functional, etc. it is these small things that counts. But hotel is very old and not well maintained. The weighing scale is not working, one of the cabinets' door is spoilt, couch looks old and dirty, scratch marks in multiple places, etc.