Reception

Reviews of Beijing Chongwenmen Tongpai Hotel

4 out of 5
Beijing Chongwenmen Tongpai Hotel
3-18 Chongwenmenwai Street, Dongcheng District, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 318 out of 958 reviews" "
Rating 8 - Good. 466 out of 958 reviews" "
Rating 6 - Okay. 131 out of 958 reviews" "
Rating 4 - Poor. 26 out of 958 reviews" "
Rating 2 - Terrible. 17 out of 958 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location. Quiet room. Very reasonable price. Would seriously re-consider again for future travel to Beijing.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Rachel on Jan 7, 2020
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Great location, but hotel is not as good as it used to be. Our window lock was missing and didn’t shut completely and work was clearly being done in the hotel, as there was hammering and sanding noise during the day
Stayed 2 nights in Dec 2019
Response from Rachel on Dec 25, 2019
Dear guest, Thank you very much for taking the time to review our property. So sad to hear that your stay was not good enough. We are unremittingly improving our property and your comment is extremely important to us. Looking forward to seeing you again soon! Sincerely hope we are getting improved during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky & Great vibe to the hotel. Very welcoming lobby & bar area. Great location very walkable to attractions & shopping.
Stayed 3 nights in Nov 2019
Response from Rachel on Dec 2, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

6/10 Okay

Verified traveller

The checkin was disgusting . It took me over 2 hours to checkin my group with 8 rooms. Really a simple process if the front desk knew what to do. It wasn't until the front desk manager finally helped that the process was finalised.
Stayed 3 nights in Nov 2019
Response from Rachel on Dec 6, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. We will strengthen skill training for staff to improve our guests' stay experience in the future. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, friendly staff, every thing are nice!
Stayed 4 nights in Nov 2019
Response from Rachel on Nov 19, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the hotel location but also the hotel service. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penta Beijing
Previous stays in Beijing had been at the Novotel close by, but had found this could be quite noisy and we had stayed in Penta in Shanghai in the past. Room is small but OK for our needs and price reasonable. Breakfast is good but found their other dining options expensive . Overall no problems
Stayed 3 nights in Nov 2019
Response from Rachel on Nov 18, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your valuable comment regarding the facility had been forwarded to concerned department for improvement. We have already upgraded hardware, hotel each floor corridor area will be completely renovated in 2019 and changed with new carpet in each corridor, some floor had been already renovated and each hotel guest room also changed with new carpet. Our penta plus room type & max room type of 107 rooms, even equipped with Honeywell Air Purifier and Yadu Humidifier in each room and we are the only hotel who provided to staying guest at our area. We will strengthen the facilities inspection in the future. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

10/10 Excellent

Bee Peng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Rachel on Nov 1, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 2 minutes walk from the subway station, which is really convenient. It is also attached to a mall which you can get all you basic needs (e.g starbucks, kfc, mcd and etc). Attached to the hotel is also a convenience store where you can get your snacks, water and breakfast. Will definitely stay here again when I come back to Beijing. Highly recommended!
Stayed 3 nights in Oct 2019
Response from Rachel on Nov 1, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We are always focus on the customers experience in order to improve our service not only the impressions and management but details. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Rachel on Nov 1, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel Has a good Vibe when you enter, also a great quality buffet is in a great location Close to all amenities including the subway, Local restaurants ,and a great massage day spa in the same street. I would recommend the Pentahotel.
Stayed 3 nights in Oct 2019
Response from Rachel on Nov 1, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the breakfast but also the atmosphere. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The hotel room itself is 4 stars standard but the lobby is more like a hostel. The location is unbeatable thus overall worth the money.
Stayed 3 nights in Oct 2019
Response from Rachel on Oct 24, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

6/10 Okay

Verified traveller

Business traveller
Poor WiFi service
Stayed 1 night in Oct 2019
Response from Rachel on Oct 24, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your valuable comment regarding the wifi had been forwarded to our IT manager for improvement. We suggest guests try to contact "Public Wifi" if the wi-fi in the room doesn't work. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2019
Response from Rachel on Oct 21, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am a repeated customer and i always like this hotel . Good location. Good customer service from front desk. The only disappointment for this recent stay was the door access card was not functioning despite spending more than 1.5 days to fix it. Causes major inconvenience during my stay.
Stayed 5 nights in Oct 2019
Response from Rachel on Oct 21, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Your valuable comment regarding the key access had been forwarded to our IT manager for improvement, and we will strengthen the facility inspection in the future. Very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Rachel on Oct 21, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central location. Great value.
Stayed 3 nights in Oct 2019
Response from Rachel on Oct 24, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

JP, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to a convenient subway line. Tasty breakfast for a reasonable price.
Stayed 7 nights in Sep 2019
Response from Rachel on Oct 21, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the breakfast but also the hotel location. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Size of room of family suite and location was amazing
Stayed 1 night in Oct 2019
Response from Rachel Wu on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room price
Nice room, but do not rent 1603, it is next to the GYM and clothes washer. I got noise all the time and the WiFi would disconnect and go to GYM and I could not attach to GYM, so I had to reconnect to my room whenever I wanted to use internet for my phone and Apple laptop. Big hassle. Front desk was very nice, Helen Ma was very helpful and spoke English very well. She helped with questions and set up the clothes washing machine. I stayed one week and lots of malls and food spots within 5 minute or less walking. I liked the location, because I could walk one way to Silk Street 20 minutes and 10 minutes to Temple of Heaven and north to Forbidden City. Breakfast was ok, lunch and dinner on the expensive side, salmon was very good and pizza was good. The front desk, besides Helen spoke limited English, but remember the room price is great.
Stayed 7 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the breakfast but also the hotel rooms and service. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Location convenient to interchange subway. Room a bit shabby and worn. Needs upgrading. Food and drinks in lobby bar. Breakfast buffet excellent eastern / western choices. Staff rather indifferent and language restricted even though half the guests were European. Front entrance down side street not on street in address. Takes some finding. Overall happy to stay there.
Stayed 5 nights in Sep 2019
Response from Rachel on Oct 24, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Your valuable comment regarding the facility had been forwarded to concerned department for improvement. We have already upgraded hardware, hotel each floor corridor area will be completely renovated in 2019 and changed with new carpet in each corridor, some floor had been already renovated and each hotel guest room also changed with new carpet. Our penta plus room type & max room type of 107 rooms, even equipped with Honeywell Air Purifier and Yadu Humidifier in each room and we are the only hotel who provided to staying guest at our area. We will strengthen the facilities inspection in the future. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast was excellent. WiFi was good quality.
Stayed 6 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the breakfast but also the hotel rooms and service. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I am please to live again when i come to Beijing next time.
Stayed 4 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us and looking forward to seeing you in not further future! Thanks with Best Regards.

8/10 Good

Fong

Liked: Cleanliness, property conditions & facilities, room comfort
Modern, good location, basic customer service
Modern looking hotel in a not so crowded shopping area. The hotel is just behind New World Shopping Mall (Uniqlo, HaiDiLao, Champion, Starbucks, McD, department stores are some of the tenants). To the left and right of the hotel, you will see a few convenience stores and lots of local restaurants hence getting breakfast, lunch and dinner is not a problem (they close early though so supper is out). Take note that this hotel doesn't provide a scale to weigh your luggage. There is no common sitting area for you to wait (sofa and couches) and we had to sit in the restaurant while waiting for our driver to pick us up to the airport for departure flight. The restaurant staff seems reluctant for us to do that because we did not order any food or drinks. Until I had to tell her that I was a hotel guest and she asked which room did you stayed in. My advice is to lower down your expectation on their customer service level.
Stayed 5 nights in Sep 2019
Response from Rachel on Oct 12, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Your valuable comment regarding the service,I was sorry to hear that, and I would like to take this opportunity to personally apology for the situation and inconvenience caused to you. The concern has been brought to the attention of the management group and we will strengthen the service training for our staff to improve our guests stay experience. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

4/10 Poor

Joanna C.

Stayed 3 nights in Sep 2019

10/10 Excellent

Gurmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay in Beijing
The hotel was close to the subway station and a short walk away from Tiananmen square as well as the Temple of Heaven. The hotel was also connected to the mall for easy convenience. We did not have breakfast at the hotel so cannot comment on this. We enjoyed our stay and had no issues with the hotel service.
Stayed 3 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Regarding the breakfast, combination of Chinese and western breakfast which was praised by the guests, and looking forward to enjoying the breakfast in our hotel. Thanks with Best Regards.

8/10 Good

Cheng-Lun

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Rachel on Oct 11, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

8/10 Good

Ng, Singapore

Liked: Cleanliness, staff & service, amenities
I like the location of this hotel. It is 3 mins walk to the metro station, a couple of shopping malls and many banks within 600m. ICBC bank is just across the street. 24hr convenience store at level 1 of hotel. The only reason why i’m not going back every time is because of their Wifi. It’s terrible. Cleanliness is okay, you will see stains here and there but it doesn’t bother me. This is the second time I’m staying there after 1.5 years. Still no improvement in their Wifi.
Stayed 2 nights in Aug 2019
Response from Rachel on Sep 9, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your comment regarding the wifi connection had been forwarded to IT manager for immediate improvement. And Some websites are not accessible in China, but we will strengthen the facilities inspection in the future. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Rachel on Sep 6, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 9 nights in Aug 2019
Response from Rachel on Aug 28, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Fangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff and comfortable stay. highly recommended!
Stayed 3 nights in Aug 2019
Response from Rachel on Aug 20, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Rachel on Aug 19, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced, well located, modern hotel, perfect as a base for exploring major sites of Beijing. CAUTION: EXPEDIA HAS THE ROOMS LISTED WRONG. For some reason, Expedia's description and pictures for the Penta Max and the Family Suite are switched. We were a family of 4 with two kids, and booked the Penta Max based on the description of it being 600+ sq ft with separate living room, where the Family Suite is described as only 300 sq feet with a king bed. The front desk was very accommodating an able to switch us to a Family Suite at the same price as the Penta Max. But it took a bit of explaining to straighten the situation out, and only with my wife speaking fluent Chinese. So I'm not sure we would have been so lucky if she wasn't there, or if all of the Family Suites have been booked. 5 stars to the front desk staff for coming through for us. The hotel is located in and next to large malls with a mix of tons of western and Chinese stores. There are a lot of restaraunts, coffee shops and bakeries within a block or two. Also located right next to two major subway lines so it's very easy to get around. Highly recommend.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Great location.Staff members need guest relation training.
Stayed 7 nights in Jul 2019
Response from Rachel on Jul 16, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. We will strengthen the training for our associates to improve the service quality. Sincerely hope we are getting improved during your next stay with us. Thanks with Best Regards.

6/10 Okay

Oleg

Liked: Staff & service
WiFi is very very ... very low, like there is no WiFi
Stayed 2 nights in Jul 2019
Response from Rachel on Jul 9, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your aluable comment regarding the wifi connection had been forwarded to IT manager for improvement. We will strengthen the facilities inspection in the future, And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Don't be put off by the reception area. Very dated and needs a refurb. The room was great, spacious & clean. The hotel is in a great location. Great choice of food for breakfast. Would definitely stay again.
Stayed 3 nights in Jun 2019
Response from Rachel on Jul 3, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your comment had been forwarded toconcerned department for improvement. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

2/10 Terrible

Brian

Disliked: Staff & service
Management issues
I booked this non refundable but 20 minutes after bookiing I realized my plane ticket from the USA got me in with a one day difference. I called Hotels.com multiple times from immediately to in the next several days and they said the hotel staff refused to change the booking by one night. So I booked somewhere else and just lost this night. It would have been nice if Hotels.com had swallowed this given the amount I book with them and the ridiculous refusal. Alas.
Stayed 1 night in Jun 2019
Response from Rachel on Jul 3, 2019
Dear Guest, Thanks for your comments. If you make a reservation through on-line channel, it is judged by the terms and regulations of on-line channel when you need to cancel or amend the reservation. It has nothing to do with hotel, because the cooperation between hotel and on-line channel is also based on the relevant terms and regulations of cooperation. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
4 star hotel, 1 star service
I've booked 2 room for my friend & myself. My friend travelled alone with 2 young kids. The room that I booked was included "breakfast for 2" as stated clearly in hotel.com. However, the first day morning, my friend was requested to pay 1 breakfast for his 9 years old child. I checked with the waitress on the next day morning. A guy approached me impolitely that the restaurant only provides 1 breakfast for the guest regardless of the room category. And he insisted that my friend was billed correctly. Breakfast for 2 is a matter between the guest and hotel.com. I never experience such bad manner stuff in a 4-star rated hotel. I requested to talk to his manager. He told me off that he's the manager and it's done but I found out later he just a chef in the restaurant. And I've asked another helpful waitress to inform the hotel manager to settle the matter for me. This is not the first time that I stay in this hotel. Compare to last time stay, the front desk service at night shift is unfriendly and have favouritism to their local customers. My friend borrowed umbrellas with RMB100 deposit per umbrella. But the 2 local customers just walked away with 2 umbrellas without any deposit. My son wanted to play the pool table, the bartender turned him down by saying his age is too young. The next day, my son asked me why someone younger than him can play the pool instead. I'm speechless. I'm upset about the hotel management and the front line staff. This will be my last time to stay.
Stayed 3 nights in Jun 2019
Response from Rachel on Jun 27, 2019
Dear Penta Guest, Thank you for your feedback. After investigation, we found that the question about breakfast was caused by the website expression of hotel.com, which has been updated. As for the billiards table issue, we do not allow the kids(who looks too young) to use it alone for the sake of safety, and we have no right to interfere with some parent who insist on allowing their children to use it. I hope you can understand. For the umbrella case, we will continue to investigate and follow up. Thank you again for your feedback. Thanks with best regards.

6/10 Okay

Oleg

Disliked: Cleanliness, staff & service
Internet is too slow! Nobody speaks English.
Stayed 1 night in Jun 2019
Response from Rachel on Jun 25, 2019
Dear penta guest, Thank you very much for sharing your feedback. Your comment regarding the wifi connection had been forwarded to our IT manager for immediate improvement. We will also strengthen English training for our staff to improve guest stay experience. And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards

2/10 Terrible

Verified traveller

Stayed 10 nights in Jun 2019
Response from Rachel on Jun 18, 2019
Dear penta guest, Thank you very much for taking the time to review our property. We are very pleased to know your feedback even inclusive of the weakness which needs us to pay more attentions in future. Hope we are getting improved during your next stay with us. Thanks with Best Regards.

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location is very convenient.
Stayed 1 night in Jun 2019
Response from Rachel on Jun 12, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Rachel on Jun 18, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Just 2 nights in Beijing but the Pentahotel was the perfect place to stay. Very clean and comfortable and a lovely breakfast. Tienanmen square and the Forbidden city are within a nice walking distance.
Stayed 2 nights in Jun 2019
Response from Rachel on Jun 12, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the breakfast but also the hotel rooms . But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2019
Response from Rachel on Jun 10, 2019
Dear penta guest, Thanks for your valued feedback. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

6/10 Okay

Suwanee

Liked: Staff & service
Disliked: Cleanliness
Dirty bathroom. The tides are ful of black mildew. Bed was comfortable. Good air conditioning. Convenient neighborhood
Stayed 2 nights in Jun 2019
Response from Rachel on Jun 6, 2019
Dear Guest, Thanks for your comments, our concerned department has follow the issue you mentioned, thanks for your comments again And very appreciate your understanding and sincerely hope that we will getting improved during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is staffed by helpful and courteous professionals who speak relatively good English. Additionally, it is conveniently located near two subway lines and a variety of shops and restaurants. As a first time traveler to China I was apprehensive about the environment but I was extremely pleased and highly recommend the property.
Stayed 5 nights in May 2019
Response from Rachel on Jun 5, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the environment but also the service. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

8/10 Good

Qijun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Rachel on Jun 3, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. We know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personal, they are very helpful in every aspect, coffee, tea and drinking water in rhe room are at no extra charge
Stayed 8 nights in May 2019
Response from Rachel on May 28, 2019
Dear penta guest, Thanks for your valued feedback. We are very pleased to know you like our property. Not only the F&B but also the service. But we know there is always have the space to improve. Hope we are getting better during your next stay with us. Thanks with Best Regards.

6/10 Okay

jim

Buyer beware
No hot water. Had to move to another room. Problem with tour. Asked for short one got put on long one then dumped on curb after telling operator their mistake. Management tried to make it up and offered a free breakfast. Wife didn’t care for quality of food. Buyer beware
Stayed 6 nights in May 2019
Response from Rachel on May 23, 2019
Dear Penta Guest, Thanks for your comments, we had forwarded the issue to concerned department to follow up, we will do better to enhance the experience, thanks for your comments again. Sincerely hope we are getting better during your next stay with us. Thanks with Best Regards.