Courtyard

Reviews of Hotel Kapok - Forbidden City

4 out of 5
Hotel Kapok - Forbidden City
16 Donghuamen Street, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 343 out of 1000 reviews" "
Rating 8 - Good. 439 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Sherry

Stayed 8 nights in Nov 2023

8/10 Good

Baozhang, Concord

Liked: Staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
My husband really enjoyed our stay in Beijing. Hotel Kapok is centrally located within walking distance to shops and restaurants. About a 30-60 minute drive to PEK (depending on traffic) and 60-90 minute drive to the Great Wall Mutianyu. The hotel breakfast was really good and had a variety of options. Staff was helpful and friendly!
Stayed 2 nights in Nov 2023

6/10 Okay

Lei, New York

Business traveller
very near Forbidden City and main shopping areas, tons of shopping, entertainment, food options. The building was renovated based on an old building, as a result, the facilities, layout, etc. are just acceptable.
Stayed 2 nights in Oct 2023

6/10 Okay

Chee How

Travelled with family
Liked: Cleanliness, amenities
Hotel room toilet have no door
Stayed 3 nights in Oct 2023

10/10 Excellent

robinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old but clean,good service, good breakfast rooms are big and clean near everything just walking distance
Stayed 4 nights in Oct 2023

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect but the property had terrible side and rear views and so the building is covered with a giant metal lattice.
Stayed 7 nights in Sep 2023

2/10 Terrible

Leonard

Stayed 4 nights in Sep 2023

10/10 Excellent

Robert Alin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend staying here. They were able to help us book all of our tickets and call taxis. The hotel staff went above and beyond to help us.
Stayed 3 nights in Jun 2023

10/10 Excellent

Senthil Kumaran

Liked: Cleanliness, staff & service
Very close to Forbidden city and shopping malls. Staff were very helpful. Room was neat. Room was hot in the evening and night as aircon chillness was sufficient.
Stayed 1 night in May 2023

8/10 Good

Lun Cheong Richard

Liked: Staff & service, room comfort
A conveniently located hotel that could be better
Hotel is in a good location near Forbidden City and Wangfujing, although nearest subway is 15-20 mins walk. Free soft drinks in mini-bar is a plus. Room is spacious with a large closet and a attached small bamboo garden patio that you can sit outdoors and relax. Bedding is firm and comfortable. Overall impression is that the hotel looks dated and not well maintained as one may expect from seeing the photos at the Hotel.com website. Room is not very clean as we found hairs around the wash basin. Had to be very careful taking shower as water may easily overflow out of the shallow shower tray area into bathroom.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service there was very good. Very close to the forbidden city and TIAN AN MEN square
Stayed 1 night in Jan 2020
Response from Nina on May 21, 2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a nice area. 5 mins walk to forbidden city east gate. There are several food establishment nearby the hotel.
Stayed 5 nights in Jan 2020
Response from Nina on May 21, 2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Verified traveller

Travelled with family
Comfortable room. Great breakfast- Chinese + Western options. Very close to forbidden city. Handy location.
Stayed 5 nights in Jan 2020
Response from Nina on May 21, 2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Guo Feng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and great location. Staff was very helpful and friendly.
Stayed 3 nights in Dec 2019
Response from Nina on May 21, 2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Starry312, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Kapok is located at a very convenient location. Easy to hail for a cab. There is a convenient store just beside the hotel. Turning left from the property’s entrance, 10-15 mins walk to Forbidden City main entrance. Turning right, 10 mins walk to Wangfujing Street. There are plenty of eateries around the vicinity too. I stayed in a family suite (60sqm). Windows can be opened. The only downside of the room are the lightning which can be very dimmed at night and quite dusty in the room. Hope the hotel can improve on these areas. Humidifier is provided in the room during my winter stay. Overall, I will be back to this hotel when I visit Beijing again.
Stayed 4 nights in Dec 2019
Response from Nina on May 21, 2020
Dear distinguished guest , Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. And follow-up we will take corresponding measures to rectify in a timely manner. We sincerely apologize for any inconvenience caused during your stay. We do hope that we have the honour welcome you next time. Wish you everything goes well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Lim

Stayed 2 nights in Dec 2019

8/10 Good

Lin, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities
My family likes the free mini bar in the hotel room. They like the walk-in yard. There is a special design in restaurant which is good for taking photos.
Stayed 1 night in Dec 2019

8/10 Good

YZ, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wall between the rooms are not very thick, I can hear the noise from the next room one night. Otherwise, everything else is great. Great location and the room has hardwood floor too.
Stayed 3 nights in Dec 2019
Response from Nina on Jan 3, 2020
Dear distinguished guest , Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. And follow-up we will take corresponding measures to rectify in a timely manner. We sincerely apologize for any inconvenience caused during your stay. We do hope that we have the honour welcome you next time. Wish you everything goes well.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and location is good. Many restaurants nearby
Stayed 3 nights in Dec 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Bee San

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Beijing
Great large room in the deluxe family room. Just like pictures. View of the Main Street was nice. Bathtub big for two. Bathroom the size of the room. Bed a bit hard for us. Problem I see is the tv channels.. only 1 English station.Hotel is 15min from forbidden city entrance. 5 min walk from Wangfujing shopping street. 15 min walk from metro station. Good location near restaurants and shopping.
Stayed 3 nights in Dec 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

PK, Fresno, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast options. It is walking distance to Forbidden City. And there are some good restaurants across the street.
Stayed 2 nights in Nov 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Hotel is rated 4 stars. But that is according to chinese standard. If i were to rate it according to international standard its just a 3 star. The staffs there are very helpful and friendly. But the cleanliness of the room especially the toilet is bad, and it shows signs of ageing. Located at a central area. But far from nearest metro. And there is no designated area for pick up and drop off. Its at the main road. And you have to be quick if not the cars behind would start horning
Stayed 5 nights in Nov 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

6/10 Okay

kevin

Travelled with family
Liked: Staff & service
Stayed 5 nights in Nov 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful First Solo Trip Experience
I booked the fashion room and it was very comfortable and clean. Water, beer and sodas in the room were included so that was a pleasant surprise I did not know when I booked. Black out curtains were also great for sleep. Room was on the 3rd floor right on the road frontage so it could be a bit noisy at times. Very close to Forbidden City but wish it was a little closer to the subway becuase the subway is really cheap (3 Yuan one way most places) and easy to use. It is a 15-ish min walk to the nearest station. The breakfast at the hotel is great and the front desk staff is also very nice and helpful and speak english. room was well stocked with free toiletries as well. This was a solo trip and I'm not a hostel person so this hotel was the perfect balance of price and comfort for me.
Stayed 4 nights in Nov 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Shannon, Virginia Beach, VA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What my dad and I liked most about Hotel Kapok was the outstanding customer service. All the staff at the desk ( Sunshine, Hannah, and Helen especially) went above and beyond to help us. When there was a room mix up, they put us in a nicer room for free (for 2 nights). They wouldn't even accept tips for moving our very, VERY overweight bags. Excellent English and excellent service! The next time we are in Beijing we will stay here for sure!
Stayed 4 nights in Nov 2019
Response from Nina on Dec 13, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

MARIA LAURA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel - no such a good reception attention.
The hotel is amazing, the room huge. About the service, we hired a tour to the Great Wll which was great but the last day I asked if we could get a taxi at the door to go the the Airport Express metro station and they said they would call one for us. The taxi they called was a very rude man who first said he would charge us RMB49 to go to Donzhimen, when he arrived he said price would be RMB 60,- and while we were traveling to the metro station tried to convince us to take us to the airport for RMB 260,- We denied so instead of taking us to Dongzhimen Airport Express station E, he left us at the normal metro staion D and we had to walk for 800 meters to get to the correct entrance. The worst!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tourist activities. Very helpful and frienfly staff
Stayed 1 night in Nov 2019
Response from Nina on Nov 28, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 25/10-29/10. Staff were friendly and helpful and spoke very good English. The room was clean and spacious. The bathroom had a good selection of free toiletries which is nice if you forgot anything. Very convenient location for visiting Tiananmen square, forbidden city and wangfujing street. The walk to wangfujing subway station was approx 15 minutes and this has great links across the whole city at very small cost.
Stayed 4 nights in Oct 2019
Response from Nina on Nov 28, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a close walk to the Forbidden City. The staff recommended a Baozi restaurant for breakfast across the street that we went to every day.
Stayed 4 nights in Oct 2019
Response from Nina on Nov 15, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Lim

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big n clean room
Stayed 3 nights in Nov 2019
Response from Nina on Nov 15, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Good location to tourist attractions - Tiananmen Square, Forbidden City, Wangfujing Street are all within walking distance
Stayed 4 nights in Oct 2019
Response from Nina on Nov 15, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel however if you are looking for luxury this is not for you. We really enjoyed our stay.
Stayed 7 nights in Oct 2019
Response from Nina on Nov 15, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to walking street and not too far from subway. The breakfast is great. Love it.
Stayed 2 nights in Oct 2019
Response from Nina on Nov 1, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Les, Manchester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location near Tiananmen Square and Forbidden City. Helpful staff and very nice large and clean room. Varied breakfast buffet. Only stayed one night but would stay again.
Stayed 1 night in Oct 2019
Response from Nina on Nov 1, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

8/10 Good

Jan, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great area near Forbidden City and full of restaurants and shops. I had a corner room and it was huge. Only complaint is that the room had terrible lighting. Even with all the lights turned on, it was still not enough. The staff barely spoke English but they did their best to help us.
Stayed 9 nights in Oct 2019
Response from Nina on Nov 4, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Thank you for your prompt feedback of your living experience in hotel kapok Beijing. We have already feedback with the relevant department heads in the first time and have been highly valued by the hotel management. We will take corresponding measures to rectify them in time. We will definitely strengthen the training of service personnel, continuously improve the quality of service, and strive to bring the most perfect and comfortable stay experience for all guests. we are all looking forward to seeing you here again!

10/10 Excellent

Michael, Madison, WI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights at the hotel visiting Beijing for the first time. The hotel has the ideal location with Wangfujing shopping district and the Forbidden City, Tian’anmen square within 1-2 km walking distance. When we arrived, we got a room upgrade from courtyard room to much larger suite with free of charge. We end up staying 5 nights in this upgraded room. The front desk staff were friendly and helpful. The breakfast was delicious. The hotel has a lot of amenities that make your stay comfortable. I would highly recommend this one to any international travelers. Enjoyed our stay a lot.
Stayed 5 nights in Oct 2019
Response from Nina on Nov 1, 2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, comfy bed
Stayed 3 nights in Jun 2019

4/10 Poor

Visitor, Victoria, BC Canada

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The washroom sink tab looks dull and dirty, it looks like it is never cleaned and polished. The lobby washroom was filthy and not flushed. Very disappointing.
Stayed 2 nights in Sep 2019
Response from Nina on Oct 8, 2019
Dear distinguished guest , Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. We would do more self-checking in the future to preventing this from happening next time. I am Nina,and I am sincerely hope to serve you personally next time, wish you everything go well.