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Reviews of Hotel JEN Upper East

4 out of 5
Hotel JEN Upper East
2 Dongsihuan Beilu (NE 4th Ring Road), Chaoyang District, Beijing, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 49 reviews" "
Rating 8 - Good. 20 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business traveller
Was able to check in very early even though official check in time is later. Also by upgrading to the executive floor, could have a 6pm check-out. This was very good because I had a late flight from PEK.

8/10 Good

Siew Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a nice experience staying at this property. We arrived at the hotel early and the staff at front desk is helpful to get us a room to check in first while trying to get the other rooms ready as soon as they can. Much appreciated.

4/10 Poor

traveller, melbourne australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms horrible restaurant
This must be one of the worst hotels that I have stayed in , and I cannot believe it is part of the shangrilla group! The restaurants buffet consisted red of 6 basic dishes ! And the rest were left overs from breakfast or lunch . Very poor and extremely disappointed . Location is also terrible with nothing near it.

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Nice hotel and friendly staff
Response from General Manager on Nov 15, 2016
Thank you for the review and let us know you like our hotel. As a Shangri-La hotel, we are honored to host you and look forward to welcoming you again in your next trip in Beijing!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and tidy, staff are willing to help. Example, staff help me to find taxi during morning busy session
Response from lisa.ciao@hoteljen.com on Oct 25, 2016
Thank you for writing us the review and let us know you liked our clean room and helpful staffs. Welcome back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Oct 25, 2016
Thank you for your kind preference with our hotel and let us know you liked you stay. We will keep on Shangri-la hospitality and anticipating to welcoming you again soon.

8/10 Good

SANGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
This hotel is close to SOHO and Airport. Room was clean and I had a pleasant stay. I would stay here again.
Response from General Manager on Oct 25, 2016
Thank you for stay with us and sharing your review, especially you mentioned that you liked the clean rooms and enjoyed the stay. As a Shangri-La hotel, we are honoured to service you and anticipate to welcoming you again in a very near future.

10/10 Excellent

Verified traveller

Liked: Room comfort
Response from General Manager on Sep 30, 2016
Dear, Thank you for your choosing to stay with us and let us know you liked our hotel. I'm looking forward to welcoming you back soon. Lisa

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Good selection of food at the buffet, definitely worth purchasing club lounge access if you want a quiet area to enjoy breakfast with great views of the city
Response from General Manager on Sep 19, 2016
dear, thank you for staying with us and sharing your review, especially you mentioned our favourable Club Lounge which is usually welcomed by our guests. Looking forward to greeting you again in a near future. Lisa

6/10 Okay

Roni, Israel

Liked: Cleanliness, room comfort
Nice hotel ins fine but feels like 3 stars
Response from General Manager on Sep 12, 2016
Dear Roni, thank you for stay with us and leave your review. Looking forward to welcoming you again in your next trip in Beijing! Lisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 12, 2016
Dear, thank you for your kind preference in Hotel Jen Upper East Beijing and let us know you like your stay with us. I'm looking forward to greeting you in your next trip Beijing. Lisa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were just there as we had a long layover. The room as spacious and the staff was very accommodating. We left too early to eat so don't know about the food. The bed was comfortable.
Response from General Manager on Sep 12, 2016
Dear, thank you for sharing your review and let us know you like your stay with us. I'm among the service team to our layover guests and proud to serve you as one of Shangri-La staffs. Looking forward to greeting you again and have you experience more in our hotel. Sincerely, Lisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport, great breakfast
We had a very nice stay at the Hotel Jen before our flight back to the US. Very close to the airport - took us about 30 minutes. Beautiful large atrium. Breakfast was delicious with many options. The only negative was that while the rooms where clean, I found a piece of fruit on the ground in one our our rooms, and when I opened the drapes in our second room, a moth and some dust flew out. I guess our rooms had not been used in a while.
Response from General Manager on Sep 19, 2016
dear, thank you for choosing to stay with us and sharing your review, espeically you mentioned that you like our breakfast and location. Your review on room has raised attention to the hotel menagment and have already alerted the relevant dept to look into it seriously to make sure it will not happy again. Wish you a pleasant day in early Autumn and look forward to greeting you in a very near future. Lisa

8/10 Good

MAN YIN LEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 12, 2016
Dear MAN YIN LEO, thank you for stay with us and leave your review. We are glad that you generally enjoyed your stay here. Anticipating to greeting you in your next trip Beijing! Lisa

10/10 Excellent

Jin Ngee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little far out but pretty cool hotel
The hotel was chosen because our colleague being Jewish needs Kosher food and this hotel is near to the Jewish Center at Chaoyang. The hotel is very nice. The staff wore rather casual but smart uniforms that are color coded with wool sweaters. The Cafe Noir is excellent but was crowded for morning breakfast because a large tour group arrived. I booked a room on the club lounge floor which allowed me to have my breakfast there. Crowded Cafe Noir problem solved! The bedding is very good and the views from the room overlooking the Bahe River gave me something to look out. It snowed in the morning of the second day of stay and it is a delight to see the rooftops slowly covered in white. Room amenities are really good too. The lavender scented shampoo is really good to use. What else? Ample power ports in convenient locations around the room. Within 20 minutes walking and you are at a Quanjude Roast Duck Restaurant branch. Overall a very good stay but it is pricey.
Response from General Manager on Sep 24, 2016
Dear Jin Ngee, thank you for spending time for the review and let us know that you enjoyed the stay with us. Look forward to welcoming you back in your next trip Beijing.

10/10 Excellent

HONGWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
dear HONGWEI, thank you for living with us and let us know that you likes the stay. Wish to greeting again soon.

4/10 Poor

FARZAD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
dear FARZAD, thank you for the review and wish to greet you soon.

10/10 Excellent

Zach, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great classy place, cost reasonable
We chose this hotel because it was across the street from Beijing's only kosher restaurant. But the service, cleanliness & professionalism of the staff added to the value!
Response from Lisa on Sep 27, 2016
Dear Zach, thank you for your review, which do leave us proud to be at your service. Look forward to welcoming you back soon.

10/10 Excellent

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jen
Stated for 12 days on business. Excellent showers in the on- suit bathroom. Hotel bar a little overpriced though.
Response from General Manager on Sep 24, 2016
dear Mark, thank you for choosing us and let us know you enjoy your stay. Looking forward to welcoming you back soon.

6/10 Okay

Verified traveller

Jen Upper East Beijing
Simple hotel that does the job. Good location between the city center and the airport which is nice when you have an early morning flight.
Response from General Manager on Sep 27, 2016
Dear, Thank you for let us know you like this Jen hotel with simple, comfortable style and with good location. I'm looking forward to greeting you in a near future

8/10 Good

STEVEN, LEEDS, ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD VALUE
THE ROOMS ARE A GOOD SIZE, THE STAFF ARE HELPFUL AND IT HAS ALL THE FACILITIES YOU COULD REASONABLY REQUIRE EVEN IF IT S A BIT OUT OF TOWN..
Response from Lisa on Sep 27, 2016
Dear Steven, thank you for stay with us and share the review and let us know you like our facilities and service. Anticipating to greeting you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit expensive but really nice!
Wonderful room. Huge bathroom. Bottle with drinking water as many as needed for free. Great gym and 25m pool.
Response from General Manager on Sep 24, 2016
Thank you for your review, especially you mentioned our wonderful rooms and great gym. Looking forward to welcoming you back soon.

8/10 Good

Peter, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Beijing - good location
Nothing much to write about and there is nothing wrong with this hotel......just an ok hotel that has it all, but does not stand out. It is in a good location, within walking distance to a chic little part of Beijing. I think the subway is too far to walk.
Response from Lisa on Sep 27, 2016
Dear Peter, thank you for stay with us and writing us the review. You may want to know our daily shuttle speically arranged to the city hot spot and business center. Welcome back soon.

8/10 Good

Robert, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel well located
Easy to get to airport and most businesses and schools In Beijing Comfortable room and helpful staff
Response from Lisa on Sep 27, 2016
Dear Robert, thank you for let us know you like hotel location and helpful staffs. We do take pride to have you with us and look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 27, 2016
Dear, thank you for your preferrance on our hotel. Welcome back soon.

10/10 Excellent

Wade, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
This place is very comfortable & nice. Service quality is good.
Response from General Manager on Sep 24, 2016
Dear Wade, thank you for choosing to stay with us and let us know you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

Joe, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel away from the crowds
The hotel is nice. It sits by itself, in front of a canal in a wooded area. Not much surrounds the hotel. But cab drivers don't want to go there. One driver told me the location was confusing. I had to pay a cabbie some extra incentive to take me there. You should probably call the hotel from the taxi to obtain directions for the driver. I reserved a superior room, which was big and clean. Breakfast was good. For the best price, you should book the breakfast on-line. During my stay, the pollution index in Beijing zoomed up into the dangerous level. Thus, I didn't go outside the hotel, except in the early morning. But in back of Traders is a canal and plenty of trees. It's quite nice and peaceful there.
Response from Lisa on Sep 27, 2016
Dear Joe, Thank you for your kind time to write us the detailed review. The green scenery of hotel backyard garden is the favorite point welcomed by most of our guests. Anticipating to welcome you back soon.

10/10 Excellent

Simonery comforteble, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we would stay there again
Very comfortable stay
Response from General Manager on Sep 24, 2016
Dear Simonery conforteble, thank you for your review and let us know you enjoyed your stay. Wish to greet you again soon.

10/10 Excellent

bglon, london uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Modern hotel, 20 minutes from the airport. Rooms spacious and well equipped . Nice pool , jacuzzi and gym. Staff all seemed v helpful. Shopping about 12 minutes walk away. Not near any of the tourist sites but taxis are abundant and pretty inexpensive .
Response from With best regards, Lisa on Sep 27, 2016
Dear bg, thank you for staying with us and let us know that you enjoyed your stay especially you mentioned our health club and helpful staffs. You may want to know there arranged the free shuttle on a daily basis to the scenic spot and business center. Anticipating to welcoming you soon.

10/10 Excellent

Jack L Brown

Liked: Cleanliness, staff & service, room comfort
Great hotel
The hotel is new and modern, and had very nice facilities, including a pool, spa, and fitness center. The room and bathroom were nice sized. The buffet breakfast was all-inclusive and beautifully presented. The staff was extremely helpful. The hotel is in a suburban type area near a large park, and is about a 25 minute taxi ride (about $7 US) from the city center, and about 20 minutes from the airport (about $13 US). The hotel has a free shuttle bus to a nearby train station and to shopping areas. ATM on premises, and easy to change Dollars to Chinese currency at the Front Desk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all-around hotel
Friendly staff, comfortable, clean and cheaper than many more in the areas. I saved money and was comfortable.
Response from Lisa on Sep 27, 2016
Dear, thank you for your time for write us the review and let us know that you liked our friendly staff and comfortable rooms. Looking foward to greeting you in your next trip Beijing!

10/10 Excellent

bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
26階にビジネスセンターがあり、急な資料印刷、プリントアウトなどで使えそうです。
コストパパフォマンスは良かったと思います。ビジネスマンとしては、ど真ん中ではないけど、交通は逆に便利な一面もあります。スケジュールが厳しい場合は、おすすめいたします。ど真ん中だとすると、渋滞が発生しやすいので、こちらのホテルを利用すれば賢く避けられるかと思います。また、シャングリラのブランド名が付いているので、サービスも悪くはないです。

6/10 Okay

jung hoon

Liked: Cleanliness, property conditions & facilities, room comfort
조용할 수 밖에 없는 호텔
외딴곳에 떨어져 있다보니, 주변에 갈 곳이 별로 없어서 이쉽네요..
Response from General Manager on Oct 27, 2016
Dear, thank you for your review and look forward to welcoming you back soon.

10/10 Excellent

minshu, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 쾌적한 호텔
객실도 넓고, 깨끗하고, 로비의 조그마한 먹거리 판매샵부터 자판기까지 편리한 시설. 영어가 가능한 친절하고 일처리 빠른 직원들. 있는 내내 너무 쾌적하게 있다가 왔어요!
Response from Lisa on Sep 13, 2016
Dear minshu, Thank you for your kind preference in Hotel Jen Upper East Beijing, and leave us your hotel review. We are glad that you like your stay with us, especially you mentioned our spacious and clean room, convenient vendor machine at lobby, more over our friendly staffs, etc. Thank you for your kind recongition. We are looking forward to welcoming you in your next trip in Beijing.

8/10 Good

FS CO LTD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
전반적으로 만족. 그러나 엘레베이터에 카드 인식이 잘 되지 않아 애먹었음.
Response from General Manager on Sep 12, 2016
dear, thank you for your review. Happy to know you like your stay with us. I will share your valuable comment on the elevator card to our colleagues of Engineering Dept. Anticipating to showing our improvement and greeting you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 12, 2016
dear guest, Thank you for let us know you like your stay with us. Looking forward to welcoming you in your next trip in Beijing! Lisa

8/10 Good

Juyeon, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
공항과 비교적 가깝고 시내 중심가와도 가깝습니다.시내 중심이 아니라 조용하고 편안하게 쉴수 있었습니다. 특히 호텔네 SPA는 최고급 호텔에서 볼수있는 시설로 정말 만족스러웠습니다
Response from General Manager on Sep 12, 2016
dear Juyeon,Thank you for your compliments and we are glad that you enjoyed your stay with us. Looking forward to welcoming you soon in your next trip Beijing! Lisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Response from General Manager on Sep 19, 2016
Dear, thank you for your kind review. Wish a good day for you! Lisa

10/10 Excellent

JIYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
Dear JIYEON, thank you for the review and marked excellence to us. Looking forward to welcoming you in a near future.

8/10 Good

Jae soon, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 편리하고 편안했던 호텔. 친절하며 서비스도 좋은편. 호텔 내 위치한 Bar에서 현금만 받는 부분은 개선사항.
Response from General Manager on Sep 24, 2016
Dear Jae soon,thank you for spending time for the review, and let us know you like the location and service. Wish to greet you again soon.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
si les interesa estar cerca de la sinagoga
todo correcto no es un hotel de lujo pero esta muy bien
Response from General Manager on Sep 24, 2016
Dear, thank you for the review and anticipate to greeting you soon.

10/10 Excellent

ZHIHUAI, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置超好的酒店
酒店环境位置超好，房间清洁舒适，早餐丰盛。小孩在泳池中玩得很开心。就是浅池的水有点凉，需要适应一会儿。
Response from General Manager on Sep 24, 2016
dear ZHIHUAI, 谢谢您的点评，并告诉我们您喜欢酒店的环境，客房和健身设施。盼望欢迎您的再次入住。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
フロントのスタッフにいろいろ質問しましたが丁寧に対応いただきました。ホテル内のレストランもおいしかったです。ただ朝食を食べるレストランの席数が少なく、時間帯によっては行列に並ばなければいけませんでした。
Response from Lisa on Sep 27, 2016
Dear, thank you for the review and let us know you like your stay with us. You are welcome to visit our website for the updated promotion.

10/10 Excellent

SHOL, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
베이징에 편한 위치입니다. 조용한 호텔
조용한 위치에 편안한 숙소였습니다. 조식도 적당하게 맛이 있었습니다.
Response from General Manager on Sep 24, 2016
Dear SHOL, thank you for the review and let us know that you liked the location and service here. Wish to greeting you soon.

8/10 Good

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
Dear Annette, thank you for the let us know you generally liked your stay. Wish to greet you soon.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
Dear james, thank you for your view and let us know you liked to stay with us. Anticipating to welcoming you back soon.

8/10 Good

Al, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good, charging system need improve.
I use Hotel.com to book the hotel, offer US$50- free dinning, I only used US$40-, but I check out still that clerk told me need to pay RMBXX, after the femal clerk check that it is hotel system issue~~~~
Response from General Manager on Sep 24, 2016
Dear AI, thank you for the review and let us know that yuo liked the service. We will report the bank of China on the charging issue. Anticipating to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 24, 2016
Dear, thank you for let us know you liked your stay. Wish to greet you again soon.