2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Beijing Oriental Palace Hotel

4.5 out of 5
Beijing Oriental Palace Hotel
101 Jiaodaokou East Street, Dongcheng District, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 125 out of 318 reviews" "
Rating 8 - Good. 125 out of 318 reviews" "
Rating 6 - Okay. 39 out of 318 reviews" "
Rating 4 - Poor. 15 out of 318 reviews" "
Rating 2 - Terrible. 14 out of 318 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Rina

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t choose this hotel, the terrible service, the property very old and the staff was not friendly. When I ask for early check out, I told receptionist already in the morning , then after they change the other staff, they just very rude told me they don’t know ? Never heard? I need to call Expedia customer service. Also 1:30 PM they told me if Expedia not send email to this hotel before 2:00 PM. They will charge my money for one more night , and not return my deposit RMB500(100AUD), that’s not fair ! If this hotel staff work shift 2or 3 times per day, why they not hand over their work? I told different people four times , and make phone call to reservation3 times!the girl very rude! She told me you must call Expedia before 2:00PM, otherwise we can not return your money and will charge your one more night and deposit. Why the receptionist did not told me in the morning, the worst thing is I spend time from morning to afternoon 2:00 PM. Waste time!
Stayed 2 nights in Dec 2021
Response from 酒店管理层 on Dec 27, 2021
Dear guest, Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We will improve the service right away. Thank you for stay with us, and expecting your next visit.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Bb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location for the purpose of out visit is convenient. Property is old, room is small. There is no counter space at all. We founded mold in the shower.
Stayed 7 nights in Dec 2019

10/10 Excellent

Telse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
at hotel to stay in Beijing
Most of the things are very nice! The location, room, breakfast... Wi-Fi isn't good
Stayed 1 night in Oct 2019

4/10 Poor

Kan, SIngapore

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was a little dusty. Bathroom is not well maintained. Wash basin was choked. Hotel assistant was not able to fix it and said they will send a plumber in the morning to fix it but never came. So had to deal with a choked and dirty wash basin. Nevertheless, the front desk staff was very helpful and polite in other ways.
Stayed 6 nights in Sep 2019
Response from py on Sep 25, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the bathroom didn't make you feel comfortable when you live in our hotel. We already contacted room manager to check the room , we organized the service training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from py on Sep 17, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Hotel is about 10min walk from a subway. Bed is comfortable and room is a good size. Check out experience could be improved- service was cheerless and no indication of deposit for room through card charge had been voided. Hope i do not have to do any follow up with regards the deposit charge.
Stayed 3 nights in Sep 2019
Response from py on Sep 19, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. Please allow me to express my sincere apologies to you for not meeting your expectations. At Grand Mercure, we are constantly striving to improve and deliver a high level of experience to every customer, so your feedback is critical to our improvement. Please rest assured that we are taking appropriate measures to solve the existing problems and prevent them from happening again in the future. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Yours. sincerely.

8/10 Good

Helen

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from py on Aug 27, 2019
感谢您选择入住北京东方美爵酒店并给予评价,祝您旅途愉快,一切顺利!

6/10 Okay

Verified traveller

Liked: Amenities
The property was okay. It was dated. I understood it to be a nonsmoking building but the floor i stayed on often smelled like cigarette smoke. The daily cleaning service was good. The staff at the front seemed annoyed when I asked about stuff especially those who didnt speak english. The staff that worked in the cafe area were awesome. So helpful when I asked about stuff and did their best to assist me.
Stayed 16 nights in Jul 2019
Response from py on Aug 19, 2019
Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. As for the Smoking and English, we has organized the english training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from PY on Aug 2, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, 8 minutes walk to the nearest subway, plenty of eateries around, it’s a four star hotel and that’s how I experience, a four star quality hotel.
Stayed 2 nights in Jul 2019
Response from PY on Aug 2, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. Please allow me to express my sincere apologies to you for not meeting your expectations. At Grand Mercure, we are constantly striving to improve and deliver a high level of experience to every customer, so your feedback is critical to our improvement. Please rest assured that we are taking appropriate measures to solve the existing problems and prevent them from happening again in the future. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Yours. sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from PY on Aug 2, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy convenient
Close to Metro. Restaurants nearby. Easy fast check in. Escorted to elevator by clerk- nice touch. Hotel looks and feels new. Very quiet. Spacious room. Large bathroom with tub and shower. Looks new and luxurious. Most powerful rainshower I have ever experienced. Really felt good after a week in North Korea. Lots of creams, gells, combs, razors etc., very comfortable bed. Did not want to leave it after a few weeks of stiff beds in SE Asia etc., great room service selection. Tasted fine. Mini bar price not too unreasonable. I’d definitely stay here again when in Beijing. Easy quick access to airport via subway.
Stayed 1 night in Apr 2019
Response from py on Jul 10, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Lucien

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from py on Jul 10, 2019
Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, the location was very good.
Stayed 2 nights in Feb 2019
Response from py on Aug 19, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and is in a fantastic location. My stay could have been made a bit easier with better English signage and if the staff had had better English skills.
Stayed 6 nights in Jun 2019
Response from py on Jun 22, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from PY on Jun 22, 2019
感谢您选择入住北京东方美爵酒店并给予评价,您的满意是我们不断前进的动力,期待您的再次光临,祝您旅途愉快,一切顺利!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible for a Grand Mercure
Staff attitude is terrible, room service would barge in without knocking and front desk does not give a damn. Room-wise, bathroom all moldy in the corners, generally in poor condition. Breakfast is bare basic at best, mainly Chinese style. Nearby is a low rent area with plenty of cheap local eats, nothing else ... Never coming back.
Stayed 3 nights in Jun 2019
Response from py on Jun 14, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the bathroom and the restaurant didn't make you feel comfortable when you live in our hotel. We already organized the service training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was in a great location. Staff were not overly helpful with some things. Room was quite large and spacious
Stayed 5 nights in May 2019
Response from py on May 24, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. Please allow me to express my sincere apologies to you for not meeting your expectations. At Grand Mercure, we are constantly striving to improve and deliver a high level of experience to every customer, so your feedback is critical to our improvement. Please rest assured that we are taking appropriate measures to solve the existing problems and prevent them from happening again in the future. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Yours. sincerely.

10/10 Excellent

MaxMao, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good location near subway stations, friendly staff, housekeeping lady Xuqi Zhang helped me solved some problems with big patience. Will stay here again on next trip
Stayed 3 nights in May 2019
Response from py on May 21, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we recommend this property, everything was excellent! location is great too!
Stayed 7 nights in Apr 2019
Response from Grace on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good size room with sitting area and the bathroom had a separate shower room and toilet. We stayed in 3 different hotels while on our trip and this was by far the best.
Stayed 13 nights in Apr 2019
Response from Grace on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff needed more training on checkin procedures
Took 30 mins for checkin. They didn't understand the concept of Pay at hotel and Prepaid.
Stayed 1 night in Jan 2019
Response from Grace on May 17, 2019
Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. As for the check in problem you mentioned, the front office manager has organized the check in training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Debbie&Seth, Ocean Tsp, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and clean - staff friendly and helpful. Rooms spacious and clean, bed comfortable. The only problem was the temperature of the room was very warm and we couldn't lower it. Opening a window helped. Overall lovely hotel and very good location.
Stayed 7 nights in Apr 2019
Response from Grace on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Beijing
I would stay at this hotel again! It was centrally located, very clean, English was spoken, and the amenities are excellent.
Stayed 2 nights in Apr 2019
Response from Grace on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Traveller, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance walk to train station. Front desk staffs were awesome and extremely helpful. The hotel is not new but clean.
Stayed 8 nights in Apr 2019
Response from pr on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the security measures. We liked the cleanliness.
Stayed 3 nights in Apr 2019
Response from py on May 21, 2019
Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. As for the Restanrant cleaning problem you mentioned, the Restanrant manager has organized the clean training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay in, cozy and conformtable room. Good location, easy to find, walkable to subway station, as well as Nanluoguxiang and Gui Jie where you can find a lot of great foods.
Stayed 4 nights in Apr 2019
Response from pr on May 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Mr.Rodriguez

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location... Walking distance for the subway, restaurant and attractions such as Confucious Temple and Lama Temple.
Stayed 6 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A run down place, need some update
The place really need some updates. Not very clean neither, service is ok.
Stayed 3 nights in Apr 2019
Response from Irene YUE on Apr 23, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the food didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the housekeeper service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eagle Qiu (Qiu Song Yoo) and his staff were the best. They were polite ,courteous and there for us. We were all so happy what's the rest of the staff in the lobby and at the front desk we enjoyed our visit and our stay Thank You
Stayed 7 nights in Mar 2019
Response from Irene YUE on Apr 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Irene YUE on Apr 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Arts, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at the grand Mercure before and Grace at reception is more helpful. This time I checked in The room wasn’t available till about 3:30pm which was disappointing but not a deal breaker.
Stayed 6 nights in Mar 2019
Response from Irene YUE on May 8, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi was very weak in the hotel - very annoying
Stayed 3 nights in Apr 2019
Response from Irene YUE on Apr 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not refund even 50 % so the room stayed empty I was in shenzhen
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location and plenty places to eat!
Stayed 2 nights in Mar 2019
Response from Irene YUE on Apr 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

PIerre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money
Really cozy, really good hotel service, bit slow and non proactive at the lobby lounge but really acceptable for the usual service you got in luxury hotel in china. The room was small but really nice, clean, really nice team at the desk and in room services! And this for under 90US! i'll definitely go back there in my next trip to beijing!
Stayed 2 nights in Jan 2019
Response from Irene YUE on Mar 5, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2018
Response from Irene YUE(Marcom Manager) on Jan 21, 2019
It is a great honor for us to receive such nice comments. Looking forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Alright
Good. Except for the check in. The guy at the counter wasn’t friendly. Air-conditioning in the room wasn’t working - not cooling. Super warm. Stuffy.
Stayed 4 nights in Dec 2018
Response from Irene YUE(Marcom Manager) on Jan 21, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Rockson, Melbourne, au

Liked: Cleanliness, room comfort
Air conditioner was not working properly. The hotel should offer air humidifier as the humidity is pretty low at night which may cause soar throat/dry skin upon weak up on the second day.
Stayed 6 nights in Dec 2018
Response from Irene YUE(Marcom Manager) on Jan 23, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We can add humidifier in guest room and you can call with our hotel room service. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression was nice and modern elegance. The room was comfortable and spacious enough. I disliked the almost 35 Chinese TV-channels, but only two international. For foreigner this must be annoying. For me it was. Although the hotel is located on a busy road there was no noise in my room, which was really fantastic. Could not use the café, but while waiting their for short time it has been too cold there.
Stayed 2 nights in Dec 2018
Response from Irene YUE(Marcom Manager) on Jan 21, 2019
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located a few blocks away from the metro station. Good breakfast with
Stayed 4 nights in Nov 2018
Response from Irene YUE(Marcom Manager) on Nov 27, 2018
It is a great honor for us to receive such nice comments. Looking forward to your next stay.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge
Especially the hotel concierge department is very friendly and helpful, such as Mike.
Stayed 2 nights in Nov 2018
Response from Irene YUE(Marcom Manager) on Nov 27, 2018
It is a great honor for us to receive such nice comments. Looking forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, quiet neighborhood and good value for money
Stayed 4 nights in Nov 2018
Response from Irene YUE(Marcom Manager) on Nov 27, 2018
It is a great honor for us to receive such nice comments. Looking forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Better training for staff on customer service. Not very helpful, does not greet guest and smile
Stayed 2 nights in Oct 2018
Response from Irene YUE(Marcom Manager) on Apr 30, 2019
It is a great honor for us to receive such nice comments. Looking forward to your next stay.