Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Empfehlenswert

Posted 8-May-2016
Pros: Der Spa-Bereich....traumhaft!
Cons: Hotel mit internationalen Gästen - Basic-Englisch-Unterricht für Mitarbeiter in allen Bereichen.
Location: Das Hotel liegt sehr zentral. Die "Verbotene Stadt", das "Chinesische Nationalmuseum" und weitere Museen und Shoppingmöglichkeiten zu Fuß erreichbar.
Ich hatte einen Stop-over in Beijing für 3 Tage. Es war mein zweiter Aufenthalt in einem Grand Hyatt Hotel. Auch dieses Hotel hat mich durch seinen Service, Freundlichkeit der Mitarbeiter, unkompliziertes Buchen von Touren etc. überzeugt. Es ist ein Hotel mit internationalen Gästen.Schade finde ich, dass Personal in bestimmten Bereichen, wie z.B. Reinigung oder Massage, kein Englisch spricht bzw. Basics in Englisch hat. Kommunikation ging oft nur "über Hände und Füße".
5out of 5
by A verified traveller fromWest Nyack, NY

excellent location and service

Posted 24-Apr-2016
Pros: Location and service
We ( me and my wife) stayed here for 3 nights. The location is excellent. The staff was very helpful and corteous. It has excellent mall and food court in the basement. You can reach all major attractions very easily either via Metro ( it has Metro station in the basement) or via taxi.
Comment from Hotel Management
10-May-2016 by Grand Hyatt Beijing, Hotel Management
We are delighted that you had such a pleasant experience with us at Grand Hyatt Beijing. We appreciate your kind comments and thank you for your time taken to post these on Expedia! We hope to see you back at Grand Hyatt Beijing in the near future!
4out of 5
by A verified traveller fromguatemala

Excellent location, metro near, restaurants.

Posted 26-Mar-2016
Pros: The location, a hotel very modern.
Cons: the breakfast are very expensive
Location: you can walk to the Tiananmen , very good location, metro station near, excellent place.
Very nice experience, nice hotel , new, very confortable
Comment from Hotel Management
10-May-2016 by Grand Hyatt Beijing, Hotel Management
Thank you so much for taking the time to review your stay at Grand Hyatt Beijing! Your generous compliments about our staff and their service will certainly further encourage them in their roles.We look forward to welcoming you back again in the future.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Feb-2016 on Hotels
4out of 5
by A verified traveller

Comfortable, well located hotel

Posted 25-Feb-2016
Pros: The staff , the location and the leisure facilities
Cons: The quality of the Western style food and the English Breakfast tea - they don't realise it needs to be a bit stronger than Chinese tea.
Location: Well located for Tienanmen Square and the Forbidden City
The staff are pleasant and the rooms comfortable except for the fact that there is scarcely any clothes storage space - just 30cm (approx) hanging spaces and 3 small drawers - very strange for a king room. The Spa is great - lovely pool and area for relaxing - except the recorded (very loud) frog music is a bit too much. There is an extensive breakfast buffet but more care could be taken about the Western food - eg serving/keeping it hot and looking more palatable. However - we really enjoyed our stay - it's a nice hotel and well located- we would go back.
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. We regret the breakfast tea had not meet your expectation and your feedback will be shared within the team. Looking forward to welcoming you back to the hotel in the not too distant future.
4out of 5
by LIK MAN

This traveller left a rating score only Posted 18-Feb-2016 on Hotels
4out of 5
by A verified traveller

Posted 16-Feb-2016 on Hotels
可穿過商場前往地鐵站及王府井大街。
Comment from Hotel Management
25-Mar-2016 by Grand Hyatt Beijing, Hotel Management
尊敬的客人, 非常感谢您的宝贵反馈,我们期待与您再次相见。 您真诚的, 北京东方君悦大酒店
5out of 5
by KOJI fromSuzhou

Very good Hotel

Posted 14-Feb-2016 on Hotels
とても素晴らしいホテルでした。買い物、食事、観光、移動等のすべてに対する立地が良く、ホテルの施設、サービスもとても良かったです。また、宿泊したいホテルです。
Comment from Hotel Management
14-May-2016 by Grand Hyatt Beijing, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. Looking forward to welcoming you back to the hotel in the not too distant future.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Feb-2016 on Hotels
5out of 5
by A verified traveller

Great Location

Posted 1-Feb-2016
Fabulous pool terrific service excellent rooms. Moritz was superb.
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. Looking forward to welcoming you back to the hotel in the not too distant future.