Not my favorite hotel in Beijing, but still good
Posted 3-Feb-2017 on Hotels
The best hotel pool in Beijing, I'd say. Our housekeeping guy was a rare find in China too -- our shower head had a small problem and before we could tell anyone about it, the housekeeping guy had serviced our room and called a repair man to come and fix it. Check-in and check-out were both drawn out affairs which required no less than 10 minutes of waiting in a line before even being helped. Even when once helped, the programs they use to check guests in and out is clunky and requires lots of clicking on computer screens. And the staff only waited for taxis to arrive rather than calling a service to put a call out (most other hotels I've stayed at in China will call a taxi so you aren't left waiting 10-30 minutes). Breakfast had a line which we had to wait 30 minutes to get seated for too, and it seemed this was in part related to poor communication with the staff of the restaurant about tables that were open (from eavesdropping, it seemed they didn't want to seat people if food was running low, though most people would be happier sitting and at least drinking some coffee rather than standing in a line that had an empty juice jug taunting them). The breakfast buffet was fine, at par with other hotels of this caliber in the area. Beds are harder than others at comparable western brand hotels in Beijing. But if you're a tourist, this hotel has great access to Wangfujing and the subway.