Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from West Nyack, NY

excellent location and service

Posted 24-Apr-2016
Pros: Location and service
We ( me and my wife) stayed here for 3 nights. The location is excellent. The staff was very helpful and corteous. It has excellent mall and food court in the basement. You can reach all major attractions very easily either via Metro ( it has Metro station in the basement) or via taxi.
4 out of 5
by A verified traveller from guatemala

Excellent location, metro near, restaurants.

Posted 26-Mar-2016
Pros: The location, a hotel very modern.
Cons: the breakfast are very expensive
Location: you can walk to the Tiananmen , very good location, metro station near, excellent place.
Very nice experience, nice hotel , new, very confortable
4 out of 5
by A verified traveller

Comfortable, well located hotel

Posted 25-Feb-2016
Pros: The staff , the location and the leisure facilities
Cons: The quality of the Western style food and the English Breakfast tea - they don't realise it needs to be a bit stronger than Chinese tea.
Location: Well located for Tienanmen Square and the Forbidden City
The staff are pleasant and the rooms comfortable except for the fact that there is scarcely any clothes storage space - just 30cm (approx) hanging spaces and 3 small drawers - very strange for a king room. The Spa is great - lovely pool and area for relaxing - except the recorded (very loud) frog music is a bit too much. There is an extensive breakfast buffet but more care could be taken about the Western food - eg serving/keeping it hot and looking more palatable. However - we really enjoyed our stay - it's a nice hotel and well located- we would go back.
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. We regret the breakfast tea had not meet your expectation and your feedback will be shared within the team. Looking forward to welcoming you back to the hotel in the not too distant future.
5 out of 5
by A verified traveller

Great Location

Posted 1-Feb-2016
Fabulous pool terrific service excellent rooms. Moritz was superb.
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. Looking forward to welcoming you back to the hotel in the not too distant future.
5 out of 5
by A verified traveller

nice hotel at the center fo Beijing

Posted 21-Jan-2016
Pros: i have the room having a great view and the room facility is good
Cons: local tour organised by the hotel staff is not recommended as it charges quite high.
Location: Excellent shopping centers. dinning restaurants are nearby. it is very convenient and you can go on foot within 15 min
Great hotel and good environment for shopping and dinnng. Close to some icon tourist spots as well
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. Your feeback regarding on the tour will be shared within the team. Looking forward to welcoming you back to the hotel in the not too distant future.
5 out of 5
by victor from Belem

Muito bom

Posted 18-Jan-2016 on Hotels
Muito bom
5 out of 5
by Lai Wa

This traveller left a rating score only Posted 13-Jan-2016 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Jan-2016 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Jan-2016 on Hotels
5 out of 5
by CHOONGHOON from 한국

에어컨디셔너 조절이 잘 안되요

Posted 7-Jan-2016 on Hotels
위치 최고... 새벽에 좀 추워요
Comment from Hotel Management
10-Mar-2016 by Grand Hyatt Beijing, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. looking forward to welcoming you back to the hotel in the not too distant future.