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Reviews of Crowne Plaza Beijing International Airport, an IHG Hotel

4.5 out of 5
Crowne Plaza Beijing International Airport, an IHG Hotel
No 60 Fuqian 1 Street, Tianzhu, ShunYi District, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 989 reviews" "
Rating 8 - Good. 386 out of 989 reviews" "
Rating 6 - Okay. 164 out of 989 reviews" "
Rating 4 - Poor. 55 out of 989 reviews" "
Rating 2 - Terrible. 27 out of 989 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

William, PORTLAND

Travelled with family
No drip coffee in the room
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Business traveller
Good
Stayed 7 nights in Mar 2024

8/10 Good

amardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Mar 2024

10/10 Excellent

Martinus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful receptionist
Stayed 1 night in Mar 2024

8/10 Good

Tinuade

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I was looking for.
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yun hui

Stayed 1 night in Jan 2024

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great breakfast, great service and free shuttle to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 12 nights in Dec 2023

8/10 Good

Clare

Liked: Cleanliness

4/10 Poor

Elana

Stayed 1 night in Dec 2023

6/10 Okay

xiaomei

Coffee was bad
Stayed 2 nights in Nov 2023

10/10 Excellent

Yanping

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Naftole

Business traveller
Liked: Staff & service
Hot room
Was no air condition they are controlling the system It was hot in my room couldn't sleep
Stayed 1 night in Oct 2023

10/10 Excellent

PAULA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice staff. Alvaro helped us a lot with transportation options. Thanks for the stay, I will be back.
Stayed 1 night in Oct 2023

8/10 Good

Annie

Stayed 1 night in Oct 2023

10/10 Excellent

Musa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Robert, Ofallon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, very nice property and great breakfast
Stayed 1 night in Oct 2023

8/10 Good

Wei, Santa Fe Springs

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful and professional. We arrived late on 9/16/23. The hotel was supposed to send a shuttle to pick us up at Gate 5, but was a no-show. Since we do not have a Chinese cell phone, we had no choice but to wait. Eventually, we were able to borrow a phone from a passenger to call the hotel. The concierge told us the hotel van was broken. They were not able to pick us up from the airport. Finally the hotel staff stationed at the airport called an Uber for us. Once arrived at the hotel at midnight, the front desk and concierge apologized and offered a suite for the inconvenience. Stayed just a few hours to catch the early morning flight. In general, the front desk service was good. Room is clean and very quite. Happy for a 5 hours stay.

6/10 Okay

yue-mei, sugar land

Stayed 1 night in Sep 2023

8/10 Good

Joseph, Warrenton

Liked: Cleanliness
Stayed 2 nights in Aug 2023

4/10 Poor

Yi, Bakersfield

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very old. The bathroom had a drainage problem but the customer service only wanted to send someone to repair. It was 10 pm already. I had to go to the front desk to beg for another room!
Stayed 1 night in Aug 2023

6/10 Okay

Jinqiang, New Haven

Stayed 1 night in Jul 2023

4/10 Poor

Kari

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Guoqiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Darrin

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needing some help
Hotel was old and the halls need new carpeting room was okay for the age of hotel, but they need to update this hotel! Staff was great !
Stayed 1 night in May 2023

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth paid for
Stayed 1 night in May 2023

10/10 Excellent

chunhong

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members are very nice and helpful. They have shuttle to the international airport which is a big plus to me.
Stayed 1 night in May 2023

10/10 Excellent

vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good services, clean room
Stayed 1 night in Mar 2023
Response from Bathny Zhong, General Manager on Mar 30, 2023
Dear guest:,thank you for your staying with us in Crowne Plaza Beijing International Airport! It is so glad to know that you had a decent stay in our hotel. We would transfer the good comments to our colleagues. Hope to see you staying with us again in the future!

10/10 Excellent

Jiansheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent breakfast
Stayed 1 night in Mar 2023
Response from Bathny Zhong, General Manager on Mar 30, 2023
Dear Guest,Thank you for choosing Crowne Plaza Beijing International Airport for your recent stay . Hotel is close to The Capital Airport and the New National Exhibition, it’s the first choice for business clients. We look forward to welcoming you back in the future. Yours sincerely

8/10 Good

Yajun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean rooms and all the necessities. Had some trouble with shuttle to the hotel first, but the staff was very apologetic and made up for it.
Stayed 1 night in Oct 2021

8/10 Good

Michelle

Travelled with group
Beijing October 2021
The room was clean and bed very comfortable. The staff very friendly. The only thing I did not enjoy was the lack of air conditioning. It was hard to sleep with the warm room.
Stayed 4 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Deceptive Pictures of Rooms
The stay was disappointing. We asked for two double beds and got two single beds. How can three people sleep in such a room? The manager gave an excuse that all hotels were like this in China, which is not true. I will not be staying again.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Jane, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good. Shuttle bus to airport，convenience. Nice staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I don’t know about you but I like to read a few random reviews before I book a hotel or purchase a large item, this hotel was no exception. I read good and bad reviews about the breakfast and honestly, for $15 dollars I thought it was good and kind of fun. If you’re a picky eater I could see how it wouldn’t be appealing. I liked the variety to chose from, something for everyone. The hotel itself was clean and modern enough. There are 2 gyms, one that’s open 24 hours with decent equipment and free weights. The room I got was just okay. The carpet needed replacing and a few things seemed tired but overall it was fabulous for the price and the convenience of a free hotel shuttle. I travel for a living and stay mostly at Marriott, I will be going back to this hotel. I hope this helps your decision : )
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
The hotel location is good. Next to super market, pasty shop, hair salon and restaurant...... but the hotel is old. The room is very small. It’s ok for staying one night because we were flying back to the states next morning. I will not go back to this hotel for sure.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are in horrible conditions and very dirty
Stayed 1 night in Jan 2020

6/10 Okay

Thomas

Business traveller
Disliked: Staff & service
"Free Shuttle" was AWOL
Not a bad place..but did not offer a shuttle from the airport. Customer Service Rep at airport put me in a "taxi" then when I arrived, told me that 200RMB was due for the drive. My stay was just for a layover, so I did not have a chance to do anything but sleep.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel for an overnight Beijing international transfer flight. Staff was exceptional and the breakfast in the morning was excellent. The beds were firm but comfortable and rooms were clean. I would stay there again.
Stayed 1 night in Jan 2020

4/10 Poor

TIEN LUNG

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you have an early flight
Near the airport with free shuttle buses leaving every 30mins. Services were excellent and offered us a free upgrade despite we were only staying for one night.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was large and well equipped; it is rare to find conditioner and weighing scale in hotel rooms. Check-in, however, could be worked on. Official check-in time on Expedia states 2pm, yet when I arrived at 1.10pm, I was told there are no rooms available, and that I should come back and try checking in again around 5pm. This is ridiculous, especially when check-out time is at noon. I had to tell the frontdesk staff I am okay with a twin bed room instead of a king bed in my original booking, only then did she ask me to come back after 2pm to try checking in again. When I was in line waiting to check out the next day, there was, unfortunately, ill-mannered guests going up to the counter without queueing. None of the three frontdesk staff on duty bothered to help me with my check-out first, when I have been waiting in line. Frontdesk service staff definitely needs further training. Staff in charge of airport shuttle were much more helpful in getting me a private-hire car to the airport in time.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019