chose dis hotel bcoz of overall positive reviews, nearness to tourist spots & public transport, moderate rates. so i booked/paid for 10 nights advance. my stay wud have bin perfect, found everything as described over d web,except after d 9th night, they were askin me to checkout at 12noon or pay for another night (full 289rmb rate)---bcoz i checkd-in 3a.m(my flight came in after midnight) or 4 hours earlier than regular 7a.m check-in. arguing wid discourteous, arrogant staff that spoke/understood very little english just aggravated my hypertension, so i was forced to just concede, and leave in haste by d 3pm extension they gave or i wud forfeit d 200rmb deposit. in effect, i was shortchanged for more than half a day...if u dont check-in/check-out within d regular times, make sure u clarify with front desk firsthand, or u wud really lose ur cool driving ur point to staff that cant even understand simple english...but housekeepng, restaurant staff very polite,friendly even. quite hard pillows indeed, but i think its culture(check d museum--there's ceramic,stone,wood pillows even) bcoz d comforters,towels were new & fluffy. wifi in room. daily room cleaning,towel change. comfy lounge areas. inhouse restaurant if too lazy to dine out