Behror Vacation Packages

Comfortable

The room was modern and clean. Much cleaner than most in India. My room had a kitchenette with coffee and fridge. The location set back from the street helped reduce the noise. Breakfast was good and served on a pleasant rooftop. The staff was very nice. Their Travel Agency helped me arrange a trip to the Taj Mahal. I would recommend this hotel as a single traveler.

My wife and I were disappointed to see that the room was not cleaned to our liking. The bed had hair in it which made me think that they didn't change the sheets. I asked for the sheets to be changed and they changed it. The bathroom was not cleaned properly. There were watermarks on the mirror, the base of the toilet was not clean, there was clearly visible calcium deposits on the shower head and other metal fixtures. The walls of the shower were not cleaned. The toilet seat was not tightened properly so it was crooked and leaned to the right side of the toilet until I fixed it. Overall I was extremely concerned about the complete lack of effort. Things that were left not done were baffling. 5 mins of cleaning would have made a world of difference. I didn't try the food because if the room wasn't clean then I couldn't trust the food either. The only positive was the roof deck area. It was nice looking and a good place to relax.

Everything was amazing, especially Purvi, who provided excellent service. However, my experience with Kian Restaurant was extremely disappointing. We were repeatedly told that Kian Restaurant was fully booked or sold out. Surprisingly, when we visited around 9 PM on Karva Chauth, during peak dinner hours, there were only three families dining in the restaurant. Even after arriving, the staff told us they were fully booked. When I mentioned that reception had confirmed availability, the restaurant staff admitted that they were only offering a dining package starting at ₹15,000 plus taxes. It genuinely felt like they were misleading guests by saying they were sold out rather than being transparent about their pricing. To make matters worse, they offered us an outside decorated table for ₹35,000 plus taxes. I eventually paid ₹17,700, including taxes, but honestly, the à la carte option would have been a much better choice. My concern is not just the pricing but the lack of transparency and customer service. If there are minimum spending requirements or special occasion packages, guests should be informed upfront instead of being told that the restaurant is sold out. A special occasion should be about enjoying the experience, not feeling pressured into expensive packages. I hope management takes this feedback seriously. Purvi was wonderful, and everything else was amazing, but Kian Restaurant definitely needs to improve its transparency and treatment of guests.