Exterior

Reviews of Super 8 by Wyndham Bedford

2 out of 5
Super 8 by Wyndham Bedford
4498 Business, Route 220, Bedford, PA

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 684 reviews" "
Rating 8 - Good. 253 out of 684 reviews" "
Rating 6 - Okay. 118 out of 684 reviews" "
Rating 4 - Poor. 51 out of 684 reviews" "
Rating 2 - Terrible. 46 out of 684 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Phil

Disliked: Cleanliness, amenities, property conditions & facilities
There were ongoing renovations so the reception area was noisy and dirty. The workmen did not keep the hallway or reception area clear flooowere being replaced. My room door was open when I arrived and the floor was gritty. But there was evidence of poor long term cleaning with build up in the corners and along the wall. Staff did their job - just. Nothing welcoming. Heating was noisy cycling on and off. All night. I slept, I dressed, I left.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback is valuable, and we take it seriously.We regret that the ongoing renovations caused disruptions in the reception area. We understand how important a quiet and clean environment is for our guests. Our team should have ensured that the hallway and reception area were kept clear during the renovation process.We regret any inconvenience the noisy heating system may have caused. We will investigate this issue to prevent similar occurrences in the future.Once again, we apologize for falling short of your expectations. We pledge to make your next visit even more enjoyable, and we sincerely hope you will think about staying with us once more in the future. We appreciate you selecting our business.

10/10 Excellent

Ervin

Liked: Cleanliness, amenities
A nice property, close to turnpike. Great price! It is going through renovations so it might be noisy during the day. I arrived late and left early so I didn't hear any noises though. Clean bathroom and large size bed. Easy check in and out and the staff is caring and attentive. I was happy with my room. Will book again if I'm located in that area. Thanks Ervin
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Greetings, visitorWe appreciate you taking the time to reach out to us about your experience. That you thought that our property was affordable and convenient makes us very happy. We appreciate your patience as we work to improve our facilities, and we apologize for any noise that may be generated during the day.We're happy to hear that your large bed and spotless bathroom were enjoyable. Your positive comments inspire our staff to keep up the great work that we take pleasure in performing. We are happy that you had a quick check-in and check-out experience.When you visit to the area, we would like to have you as our guest. Happy travels!Thanks

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a budget hotel I was surprised — this place is much better run than most in this category by a big margin. The hotel was in a good state of repair, they were performing upgrades on the rooms, the room and linens were spotless and the staff friendly. I’ll likely opt to stay here the next time I’m in the area.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
We’re so happy to have you as a customer. You’re welcome to come again anytime. We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in, close to the turnpike, large room
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for being our customer and leaving us a wonderful 5-star review.

8/10 Good

Charles Fafa, Columbus

Stayed 1 night in Dec 2023
Response from Dixit P. on Jan 24, 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pet friendly for price
Fine for the price. Had an issue with not having our King bed room that we booked available and a shower drain backed up, but the place works for the price, pet friendly, close to the highway.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for being our customer and leaving us a wonderful review.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean; bed was okay; staff were very helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean room. Very convenient- right off turnpike.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

2/10 Terrible

Michael

Disliked: Cleanliness
Bed sheets no clean
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Good afternoon, We are so sorry that you had a negative experience at our hotel. We wish that you had informed any of our staff or management of this issue so that we could have resolved this successfully during your stay with us.

4/10 Poor

Austin

Disliked: Cleanliness, amenities, property conditions & facilities
Check in was not quick. Until i was handed the room key i was made to feel as if i wasnt on the reservation list even though I know i had .ade the reservation months in advance. The room was basically in the lobby so everyone that walked in the hotel sounded as if they were walking in the room, not to mention there was a bell that was so loud that it could wake the dead. It went off every time the door to the lobby opened no that wasn't pleasant. Bathroom wasn't very clean either. Only thing that was a plus is the location of hotel. It was close to highway.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Good afternoon, We are so sorry that we let you down during your stay! We will discuss these negatives that you mentioned to our team to help them better improve future experiences. Thank you for your feedback and we hope that we have a chance to provide a better experience for you in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent BUT…
Hotel was VERY clean except for a VERY dirty fabric chair in the room. I was told they are replacing the chairs besides that room was immaculate. Room is updated however it still has popcorn ceilings. Overall a very pleasant experience and I would stay here again.
Dirty chair
Fluids R us
Well decorated
Very clean bathroom
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for your positive review Robert. We are indeed in the process of updating our rooms and hope you will stay with us again.

2/10 Terrible

Cheung

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi did not work. The place is just so outdated and run down.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 5, 2023
Good evening Cheung, I am so sorry to hear of your experience. I wish you would have let us know at the front desk during your stay so that we could have assisted you with your technical difficulties, as none of our other guests have made any comments regarding our wifi. I do apologize that you find our hotel to be run down, as we just went through a renovation and are working very hard to provide friendly, clean, and comfortable service to our guests. I hope that you are able to find more pleasing lodging options during your next visit to our area; and thank you so much for your feedback!

8/10 Good

Ken

Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the review Ken, we will share your positive rating with our team!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Bedford after dark
Was satisfactory.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the great feedback!

2/10 Terrible

mary

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Hello Mary. Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 1 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

2/10 Terrible

Kumar, Aurora

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothings is comfortable.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon, We apologize for the inconvenience that you suffered; however without providing any more details, we are unsure of what your exact issue was; or how we could have better resolved your issues; as no issues or complaints were mentioned to our staff the numerous times that we interacted with you during your stay. However, we certainly are sorry that we let you down!

10/10 Excellent

Rodney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the 10 stars Rodney!

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon Chris, Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 2 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

6/10 Okay

Terrianne

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Nothing spectacular, but nothing super horrible. It seemed just a tad dirty/grimy for our standards and feel the price should have been a little lower but it wasn’t too bad. It served its purpose.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon Terrianne, We are so sorry that we let you down, and we will share this feedback with our housekeeping team in order to better serve future guests!

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the rating Debra!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the great review Ronald, we will be sure to share with our team, and we hope to see you again!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave our room away to someone else. There is a festival in town so they just gave it to other people. Had to call multiple other hotels to get a room. Thankfully there was one after driving 4 hours.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon David, We are so sorry that you experienced this extreme inconvenience! I do want to let you know that we now have a new management team in place, and are using valuable feedback such as yours to provide a higher level of guest experience in the future. Thank you once again!

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to take rest !
Loved! Everything was excellent and sleeping and cleaning and service!!!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you so much for the kind words Natalia!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the wonderful response Michael, we are glad that you enjoyed your stay!

2/10 Terrible

Paige

Stayed 1 night in Oct 2023
Response from Brandi-GM on Oct 9, 2023
What is your reservation number or your last name? I am quite curious as to why you scored us with a terrible. Did you stay on property? Can you please provide proof of stay.

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at Super 8 by Wyndham, Bedford. We look forward to having you again!

10/10 Excellent

Lacey

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 28, 2023
Thank you for the 5 star feedback Lacey! We hope to see you again on your next visit to Bedford!

8/10 Good

Ken

Stayed 1 night in Sep 2023
Response from General Manager on Oct 28, 2023
Thank you for the great feedback Ken! We hope to see you again on your next visit to Bedford!

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, staff & service
when we went to check in our rooms were available. I checked in OK but when my friend checked in they said the room was not available and they had no other room for her. I reserved these rooms months ago. The check in person was not friendly at all and actually very rude to a customer. The office in the back was visible and it was dirty. the check in area was dirty. Of course we left to find another hotel which we did and it was wonderful, clean and friendly. Im waiting for a refund for my room.
Stayed 2 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
This is something you should be discussing with Expedia. Even their website said you only booked 1 room. I am sorry that there were not any other rooms available, but I am happy to hear you found comfortable accomadations.

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We look forward to seeing you again!

2/10 Terrible

Semyon

Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
I am sorry to see that your stay was not satisfactory. How could we have made your stay better?

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We would love to have you back.

10/10 Excellent

Boyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
I am so happy to hear that your stay was great! And thank you for simply taking the time to tell us that! Not enough do we hear the positive.I hope you stay with us again in the future.

10/10 Excellent

joseph p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great, friendly helpful staff. We will stay again for sure. Convenient location for travel and food and visitor attractions. Thank you very much
Stayed 2 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for the kind words. I will relay your message to my staff as it will boost their morale. We would love for you to stay again! Thank you for telling about the positive. We love to hear it!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay but the bed bowed in the middle making it difficult to sleep
Stayed 4 nights in Aug 2023
Response from Brandi-GM on Oct 9, 2023
I am sorry the bed bowed. So many times, more than not, a traveler is by themselves and love that middle. But it is something we are looking in to resolve with new mattress in the future. We hope that won't deter you from staying with us again. We would love the opportunity to earn a 10 from you!

6/10 Okay

Barbara L.

Bathroom could have been cleaner.
Stayed 1 night in Sep 2023
Response from Brandi- GM on Sep 4, 2023
Thank you for your valued feedback, as we are always striving to improve our guest satisfaction scores. We will be sure to share your feedback with our housekeeping team to help them see areas of potential improvement. We do hope that you would give us another chance to provide more ideal service in the future. Please do be aware that someone is available at the desk 24/7, and anytime we are made aware of issues during a guest's stay, we do our best to provide further accomodations for any issues or shortcomings that our management team is made aware of. Once again thank you for your feedback!"

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and easy check in! Room looks good. And the tv works well
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and available, bed was comfortable, shower was hot and had good water pressure, excellent refrigerator/freezer, cost was reasonable, access restaurants in nearby Bedford, room was large and all necessary amenities were available.
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA! I hope your next trip is just as enjoyable.

2/10 Terrible

Jeff

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Terrible location!!!!
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I"m sorry our location was terrible. Is there something we could have done to make your stay more enjoyable?

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I recommend they get bigger pillows orher than that cheap comfortable stay.
Stayed 1 night in Aug 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice place to stay. Comfortable. Only issues was only 1 bath towel for 2 people
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I am sorry there was only 1 bath towel, there should have been 2. I will discuss this and also share this review with my housekeeping staff. Please understand staffing is limited and sometimes things get overlooked. Please stay with us again the next time you are in the area and I assure your stay will be better. Thank you for staying with us at Super 8 by Wyndham Bedford PA.

10/10 Excellent

Lakken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean!
Stayed 2 nights in Aug 2023
Response from Brandi-GM on Aug 21, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!

2/10 Terrible

Joseph

Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I am sorry to see that your stay was bad enough to afford us 1 star. I would love the opportunity to discuss with you what happened. Please feel free to contact the property and ask for me.

6/10 Okay

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Although we like the non carpet floors we do like them clean. There was debris and dust around the floor edges. The bed had little padding. Overall it was doable for the night but we would not return.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 15, 2023
Good afternoon, Thank you for your valued feedback, as we are always striving to improve our guest satisfaction scores. We will be sure to share your feedback with our housekeeping team to help them see areas of potential improvement. We do hope that you would give us another chance to provide more ideal service in the future. Once again thank you for your feedback!

6/10 Okay

Gregory, Annville

Business traveller
Breakfast was just some granola bars and apples. Front desk would not break a $20 so i could tip the eaner.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Good afternoon, Thank you for your valued feedback and your 3 out of 5 survey response. We will take your notes into consideration in hopes to earn an even higher review in future visits to our hotel. We do apologize that as advertised, our breakfast option is continental, in line with brand standards. In order to provide more breakfast options, we would also be forced to charge our loyal guests higher nightly pricing, so after much consideration and guest polls, we have determined our current options to be the most cost effective and well received by guests in line with our current nightly room prices.

6/10 Okay

Tracy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed was very uncomfortable. The bathroom wasn't fully stocked and didn't look cleaned properly. Breakfast included was bad coffee and granola bars, not worth even going down for.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Good afternoon, We apologize for your dissatisfaction in regards to the bathroom area of your room, and we will be sure to bring this to our team's swift attention as an area of focus. Please do be aware that someone is available at the desk 24/7, and anytime we are made aware of issues during a guest's stay, we do our best to provide further accommodations for any issues or shortcomings that our management team is made aware of. Thank you for your valued feedback and your 3 out of 5 survey response. We will take your notes into consideration in hopes to earn an even higher review in future visits to our hotel. We do apologize that as advertised, our breakfast option is continental, in line with brand standards. In order to provide more breakfast options, we would also be forced to charge our loyal guests higher nightly pricing, so after much consideration and guest polls, we have determined our current options to be the most cost effective and well received by guests in line with our current nightly room prices.

6/10 Okay

danielle

Liked: Cleanliness, property conditions & facilities
Had computer issues, so took a long time to check in
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Good afternoon, Thank you for the review, and your honest feedback of your stay! We apologize for the inconvenience caused by our technological difficulties! We hope you give us the opportunity to earn a great review during your next stay!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, friendly helpful staff. Would definitely recommend.
Stayed 1 night in Jul 2023
Response from Brandi-GM on Aug 1, 2023
Thank you for staying with us at Super 8 by Wyndham, Bedford. Please come again!

2/10 Terrible

ALISSA

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay front desk man was shady and unprofessional stating my room wasn't available because it wasn't cleaned yet, my check in
Stayed 1 night in Jul 2023
Response from Brandi-GM on Aug 1, 2023
After reviewing footage from this day, it appeared that you didn't even give the front desk agent an opportunity to ask which rooms were ready. Obviously you know what it is like to have to turn over an entire hotel in less than 5 hours. I am accepting applications for front desk since you obviously feel you're not too shady. Not sorry you left. You would have probably caused more issues than just yelling at a front desk agent who was doing his best to get you situated. Please remove this review as you have no right to say anything about this property, since YOU chose not to stay.

4/10 Poor

Samantha

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This hotel served our purpose of stopping for a few hours to sleep and get back on the road! The lighting in the room was good, the AC worked great and the bed seemed clean! What we didn’t like was the very limited breakfast that was included (coffee, water, granola bar, pastry crisp and an orange), the TV did not work, the bathroom was wiped down but was not clean nor in the best actual shape. Again, this was exactly what the price represented for a quick stop to sleep but not a place to stay.
Stayed 1 night in Jul 2023
Response from Brandi-GM on Aug 1, 2023
Thank you for staying with us at Super 8 by Wyndham, Bedford.