In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Best Western Plus Beckley Inn

2.5 out of 5
Best Western Plus Beckley Inn
125 Hylton Lane, Beckley, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay. Very nice. Unfortunately the fire alarm went off at 3 AM.
Stayed 1 night in Apr 2024

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the highway
Stayed 1 night in Apr 2024

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient. Hot water came on quickly in the shower.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

The property needs to be updated. Old rooms, slow clunky elevator. Not great value for the money
Stayed 1 night in Apr 2024

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean room and the staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for your review.Please come stay with us again.

10/10 Excellent

Jordin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very kind staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your review

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and helpful. I asked for a recommendation for a nail salon for my mama. The salon they recommended was awesome. The room was clean and fresh. It was an enjoyable stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your review

10/10 Excellent

Lisa, Muskegon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and let friendly. I am disappointed that I was not refunded my “pet deposit”, as my dog literally slept the whole time and did no damage what so ever.
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your review

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Thank you for your review

8/10 Good

chandana

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay with the family
Stayed 1 night in Apr 2024
Response from gm on Apr 2, 2024
Thank you for your review

6/10 Okay

John, Marblehead

Liked: Cleanliness
The room wasn’t ready. Front desk woke me up after long trip to say I needed to bring my credit card down. Told her I paid on line and she ok I see that never mind.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your review

10/10 Excellent

stephen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your review

6/10 Okay

Teresa

Travelled with family
Only stayed overnight. Tried to call multiple times and couldn’t reach anyone. Someone would pick up and then hang up. Called the corporate office and they were very helpful. But it was suggested that I call directly to ensure that they knew we would be checking in really late. Finally reached someone and was put on hold for over 10 minutes. But, I decided to call back later. When I did no one answered. I called multiple times throughout my drive there. When I arrived I had to wait for someone because she was outside smoking.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your review

8/10 Good

John R.

Garbage in the hallway and stairwell
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for your review

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for your review

6/10 Okay

Suzanne

Travelled with family
Disliked: Staff & service
The hotel seemed to be quite busy. We had to wait 20 minutes to check in. The queen size beds sit on metal platforms that make noises when you sit and move in the beds. The shower was not working properly and had minimal pressure. Breakfast was our least favorite part. There was only one person working and there was minimal food because everything kept running out. Garbages were overflowing and tables were dirty bc there was nowhere to throw garbage.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for your review

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for your review

10/10 Excellent

Lhea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from GM on Mar 27, 2024
Thank you for your review

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

4/10 Poor

George

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Will not stay here again. Ver tired.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review

8/10 Good

Karyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop. The desk support was excellent.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review

4/10 Poor

Michael, Rochester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was sticky, sheets didn’t feel clean. I was put on the first floor in a handicap room because it’s all that was left and someone was vacuuming the lobby at 10:30p when I was trying to sleep. The front desk girl who worked the night of March 23rd appeared to be clueless in every aspect of her job.
Stayed 1 night in Mar 2024
Response from gm on Mar 25, 2024
Thank you for your review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review

10/10 Excellent

mark, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was the best
Stayed 1 night in Mar 2024
Response from gm on Mar 24, 2024
Thank you for your review

4/10 Poor

Karlie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall, Best Western Plus Beckley offered friendly and helpful staff who went out of their way to accommodate us, even making waffles for my daughter when we arrived late for breakfast. However, the room was small and the shower was dirty, with noticeable rust and mold issues.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
THANK YOU FOR YOUR REVIEW

4/10 Poor

Susan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was a Best Western plus but the beds were uncomfortable, the paint was chipping in the rooms, and was not well maintained. We were not sure what the plus offered.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 20, 2024
Thank you for your review

8/10 Good

CONSTANTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find and the beds were comfortable. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from gm on Mar 20, 2024
Thank you for your review

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A little dated overall. Staff are very good. Elevator was suspect and toilet was having difficulty flushing. Carpets are fraying. Positives are that breakfast was above average and bed was very comfortable. Overall a good choice in that area, would stay again
Stayed 1 night in Mar 2024
Response from gm on Mar 18, 2024
Thank you for your review

10/10 Excellent

Scotty

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your review

10/10 Excellent

Renee

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience and it was clean and tidy! We were very pleased!
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
THANK YOU FOR YOUR REVIEW

8/10 Good

Kathy, Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in the area to visit family in the hospital. Hotel is conveniently located and there was dining available within walking distance.
Stayed 1 night in Mar 2024
Response from gm on Mar 10, 2024
Thank you for your review

10/10 Excellent

Glenna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 10, 2024
Thank you for your review

8/10 Good

Blake, Fonthill

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff but facility is old and worn
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our stop on the way Home from Florida.good price clean place.
Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

8/10 Good

Melissa

Stayed 1 night in Jan 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and well run property. We found the room clean and decent hot breakfast. Shout out to Mindy when we checked in. Warm and friendly.
Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Laura, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Douglas, Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient hotel. Will stay here again.
Stayed 1 night in Feb 2024
Response from gm on Feb 25, 2024
Thank you for your review

10/10 Excellent

Larry, Georgetown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and best breakfast ever!
Stayed 1 night in Feb 2024
Response from gm on Feb 25, 2024
Thank you for your review

6/10 Okay

Timothy M.

Travelled with family
Disliked: Staff & service
Got what you paid for
Stayed 1 night in Feb 2024
Response from gm on Feb 22, 2024
Thank you for your review

8/10 Good

Tom

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
THANK YOU FOR YOUR REVIEW

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, convenient to highway, good dining options and large breakfast area
Stayed 1 night in Feb 2024
Response from gm on Feb 19, 2024
Thank you for your review

10/10 Excellent

Harrison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy checkin, nice rooms, mildly dated overall facilities but the rooms themselves were updated and nicely finished. Breakfast was good too
Stayed 1 night in Feb 2024
Response from gm on Feb 18, 2024
Thank you for your review

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Quiet and clean
Stayed 1 night in Feb 2024
Response from gm on Feb 18, 2024
Thank you for your review

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from gm on Feb 18, 2024
Thank you for your review