Ratings based on 752 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller from Cincinnati

Posted Oct. 14, 2019
Our non smoking room smelled terribly of smoke. Response from front desk was " yeah sometimes people sneak and smoke"
4 out of 5
by A verified traveller from Jackson, MI

Posted Oct. 13, 2019
The room was neat and clean. They provided a nice hot breakfast.
4 out of 5
by A verified traveller

Posted Oct. 13, 2019
Everything was fine and amenities were all there, clean, modern. Plenty of parking near entrances. Breakfast was good, too. Close to highway. Desk staff helpful.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted Oct. 13, 2019
5 out of 5
by A verified traveller

Posted Oct. 9, 2019
Absolutely great I would stay anytime clean nice and staff were very friendly
5 out of 5
by A verified traveller

This traveller left a rating score only Posted Oct. 7, 2019
4 out of 5
by A verified traveller

Posted Oct. 6, 2019
A little bit of cigarette smoke snell . The breakfast options were too meagre
5 out of 5
by A verified traveller

Posted Oct. 2, 2019
Clean and spacious hotel rooms. Watch out for attempts to tack on a
4 out of 5
by A verified traveller

Posted Oct. 1, 2019
I was amazed that this hotel did not have an elevator. We had a room on the second floor and I have surgery a few weeks ago and could not lift things so my wife had to carry everything up and down the stairs. Also it stated on the internet that we where 12 miles from our family and then ended up being 30 minutes about 25 miles.
4 out of 5
by A verified traveller from Hendersonville, NC

Posted Sep. 30, 2019
I liked the friendliness and helpfulness of the staff, from the desk clerk to the maids to the breakfast kitchen manager. Lady desk clerk on Saturday morning gave excellent and very helpful information about travel to Tamarack and other locations in Beckley. Breakfast food was very good. Convenient location. Reasonable price. I did not like the fact that the facility has no elevator, but the male desk clerk at check-in on Friday afternoon helped us carry bags up to our 2nd floor room.
Comment from Hotel Management
Oct. 1, 2019 by Geraldine H GM, Hotel Management
Thank you for your review. I am happy to here that my staff was helpful and you enjoyed your stay.