Lobby

Reviews of Hawthorn Extended Stay by Wyndham Port Arthur

2.5 out of 5
Hawthorn Extended Stay by Wyndham Port Arthur
7440 Memorial Boulevard, Port Arthur, TX

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shinell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024

6/10 Okay

Charles

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was outdated and the pullout was uncomfortable but overall was great
Stayed 2 nights in Oct 2023

6/10 Okay

Tondah

Travelled with family
Liked: Staff & service
Staff was very nice/friendly
Stayed 1 night in Oct 2023

8/10 Good

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BrooksReview
Other than the remodeling the rooms were great and roomy. The elevator was sckecty and the morning after someone I believe had urinated on the floor. Maybe a spill of some sort. Check in was a bit difficult due to showing up a little bit early. But was visiting for local football game so wanted to change clothes and get to game on time. The front desk staff eventually let us check in about 45 minutes before 3. We overall love the room and location was great. After renovations the hotel will be perfect for guest. We would have liked a better breakfast option but I wouldn't focus on breakfast the rooms was the ice breaker. Will stay her again
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Stayed 1 night in Oct 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Extended stay in Port Arthur
First, we have stayed in just about every extended stay in port arthur that was on the cheaper side for work. This hotel was being remodeled during our stay and the new rooms were amazing! Giant sinks which is rare for extended stays. Modern look and comfortable. Breakfast was good for a hotel. The gym had adequate cardio equipment. The staff was the highlight, always so helpful and nice throughout our month long stay for work.
Stayed 7 nights in Sep 2023

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night, but had a good experience. The best part of our stay was the service we received when checking in and out. The staff was wonderful and made sure we had everything we needed. The property is undergoing some renovations, but that did not impede our stay at all.

4/10 Poor

Brenda

Business traveller
Disliked: Cleanliness
Not so good of an experience.
First room had what looked like poop in the tub that I was told was a burn scar from welders. Second room had a dirty dish towel, dirty spoons that were stuck together in the drawer, and an exposed electrical wire from the A/C that was sitting in a small puddle of water (sending photos because it was a safety hazard). There was not enough parking due to the ongoing construction (that I was not aware of before booking). Construction started around 5:30 am, which is too early for hotel guests present in my opinion. Bed and pillows were comfortable. Once renovations are done, it is really just housekeeping issues that can easily be resolved.
Stayed 3 nights in Sep 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodel Hotel
The hotel is under construction and remodel but the new rooms are great! We have to be here long term for work and the kitchen is much better than other extended stays! The sink is huge which is a plus! Parking is difficult right now due to the construction taking up half of the lot but it’s a good spot to stay for work.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gabriel

Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean, roomy, and sufficiently stacked with supplies.
Stayed 1 night in Sep 2023

2/10 Terrible

MOHAMMED

Stayed 2 nights in Sep 2023

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are renovated and awesome; clean and secure.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Bryan, Nederland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is pretty close to everything, store, food, hospital.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aneli

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and great staff.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction
The whole hotel was under construction, check in was super slow, staff was just ok. Our room had no sheets for the extra bed. We had 4 kids with us looking forward to swimming and the pool was not in working order even though we were told on the phone it was. We had to walk to a neighboring hotel for our continental breakfast. Had we known all this prior to booking we would have stayed somewhere else.
Table on its side, trash can not put together
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!!! Our room was great!!! The only thing is it’s being remodeled and the parking lot was a little bit on the trashy side. However we enjoyed our stay very much and would stay again.
Stayed 4 nights in May 2023

10/10 Excellent

shelbi

Liked: Staff & service, amenities, property conditions & facilities
They are under construction right now but the third floor , which is the floor I stayed on, is finished and the rooms are beautiful.
Stayed 1 night in Mar 2023

10/10 Excellent

Candice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candice the front desk lady was very sweet amd helpful upon my arrival. The other lady there was also very nice as well as the guy harry at the front desk when i returned that evening. Breakfast was good and the hotel was very clean. This is the best staffed hotel ive been to in the past year. I will definately be coming back
Stayed 1 night in Apr 2021

6/10 Okay

Giordano

Business traveller
Under reconstruction
Under reconstruction. Go away
Stayed 2 nights in Nov 2023