We prepaid for breakfast, but the Bistro was closed for the day. No way to refund that portion of the cost. The room card worked at the room door, but none of the outside entrances. Stuck outside for 15 minutes (at 5am) trying to get in through any outside entrance locations to no avail. Young Indian customer service representatives asleep through the night, at her work station. I didnt mean to startle her several times during the morning. She was very friendly, just extremely over worked