Ratings based on 297 Verified Reviews

3.7 out of 5
70% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Apr-2017
Great hotel staff. Clean room. Bed was too hard for my taste and cable could be better. But great room overall. Good AC unit. Thank you for a great quiet stay
Comment from Hotel Management
5-Apr-2017 by Garry, Hotel Management
Thank you for choosing to stay with us.We are delighted to hear that you loved everything during your stay. We do appreciate your feedback, as it give us a chance to do even better for our guests.
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent for the price

Posted 28-Mar-2017
Hotel staff excellent and accomodating. Would like to have had oatmeal or grits included on breakfast menu. Some of exercise equipment nonfunctioning.
Comment from Hotel Management
21-Apr-2017 by garry, Hotel Management
We are delighted to serve you.God bless you.
2 out of 5
by A verified traveller from Halifax

booking this place was a mistake

Posted 25-Mar-2017
Pros: Staff were friendly and helpful
Cons: cleaning, and pest control
Location: convenient location in Port Arthur, but I would not recommend staying at this place
This is a former Quality Inn that has fallen into disrepair. Staff were welcoming, but facility is overpriced considering the shape of the place. Cigarette burns in the bedding, strange for a non-smoking hotel. Smell of smoke and dampness throughout. When I left I took the stairs and had to step over a cockroach at the bottom on the carpet. This hotel needs a good washing, it has slipped considerably from the days as a Quality Inn.
Comment from Hotel Management
27-Mar-2017 by Sam, Hotel Management
thanks for your feed back .we will look into the matter
4 out of 5
Recommended
for Families
by A verified traveller from austin

Convenient to Port Arthur/Nederland

Posted 21-Mar-2017
Pros: Convenient
Cons: Breakfast 6-9 was more like breakfast 6-7.
Location: Visit family.
Good hotel for the price. There is nothing more to say. Good room to sleep in. Too small to sit around and visit in.
5 out of 5
Recommended
for Everyone
by A verified traveller from PORTARTHUR

THE STAFF WAS VERY FRIENDLY ALWAYS HELPED

Posted 5-Mar-2017
Pros: IT WAS VERY CLEAN AND CONFORTABLE
Cons: THE HOTEL PHONE IT DIDN'T WORK
Location: IT IS DOWN THE STREET FROM THE CENTRAL MALL AND RESTRUANTS
THE BREAKFAST WAS VERY GOOD , THE BED WAS VERY CONFORTABLE THE ROOM WAS VERY CLEAN I WOULD STAY THERE EVERY TIME I WOULD GO THERE
Comment from Hotel Management
17-Mar-2017 by Prabh, Hotel Management
Thanks for your visit.We will always try to give everyone best service at minimum price.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2017
Considering the price, this is a really great place. Looks notably more high class than many motels in this price range. Very charming.
Comment from Hotel Management
18-Mar-2017 by Garry , Hotel Management
Thank you for staying with BEST INN.I do hope that on your next stay with us, we will be able to provide you even greater ambiance and wonderful experience. Regards, Best Inn And Suites
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice Hotel, Close to restaurants and stores

Posted 1-Mar-2017
Pros: location
Cons: Beds are very hard
Location: nice places to eat, good location for work travel
the staff was very helpful, they had hot breakfast in the mornings. The staff went out of there way to make the stay as comfortable as possible.
Comment from Hotel Management
18-Mar-2017 by Garry, Hotel Management
Thank you for choosing BEST INN for your stay. We try to make sure that we meet each guest's expectation at the hotel.
3 out of 5
by Rene from Port Arthur, Texas

Met My Immediate Need

Posted 16-Feb-2017 on Hotels
Suitable
5 out of 5
by A verified traveller

first timer

Posted 15-Feb-2017 on Hotels
fresh...clean....soft beds...first time staying and I will stay again
1 out of 5
by kevin

this is a Motel not a Hotel

Posted 9-Feb-2017 on Hotels
this is supposed to be a new hotel, but everything was old and used...towels and sheets had blood stains...mildew around the tub...microwave nasty