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Reviews of Embassy Suites by Hilton Cleveland Beachwood

3.5 out of 5
Embassy Suites by Hilton Cleveland Beachwood
3775 Park East Dr, Beachwood, OH

Reviews

7.0

Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 210 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 140 out of 1000 reviews" "
Rating 2 - Terrible. 150 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

cholemari

Travelled with family
Disliked: Amenities
The room , the furniture were dirty and the noise of the water constantly was annoying. We have stayed at Embassy suites before, and the standard and the quality has gotten worse
Stayed 1 night in Apr 2024

8/10 Good

Jill

Travelled with family, Business traveller
Liked: Cleanliness, amenities
This was a large hotel with amenities like a pool and restaurant/bar that we didn't use on this trip. We chose it primarily due to its location near where we needed to be for doctor appointments. The rooms/bathroom appeared older, but it was fine for our needs. We did enjoy the complimentary breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good food.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sheets on Bed and pull out couch. Left over toiletries bottles and used soap in bathroom. Dirty tub. Pool never opened. Limited breakfast options on 1 day of my trip.
Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us the opportunity to exceed your expectations.

2/10 Terrible

Chanel

Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby was decent. My room was nasty, stains on the floors, walls dirty, under the couch bed was disgusting looked like it was never vaccumed. It smelt like mold in the room very unpleasant. The mini fridge/ freezer needed to be defrosted. It was so much wrong with the room. I called to complain but the lady at the front desk barely spoke English. We I expressed my concern I was told the were to booked to give me an another room. I was told to speak to a manager in the morning. I ended up stayed because I came to far to go home and I didn’t have enough for another room nearby for my family and I. When we went to the pool it was very warm in the closed space. Inside the pool the water clearly wasn’t not cleaned it was yellowish/green, the cleaning vents weren’t working. Hair was everywhere in the pool. I was over it at this point when I checked out the next day around 9 am. I turned my keys into the front desk and filed a complaint for a refund upon leaving I was told by the manager, that she had to speak to her manager but she’ll write a note for me to be contacted and call Expedia for a refund since that’s whom I booked through long story short. I’ll never return and it has changed so much from when I went 5 years ago. I’m still want on my refund I’m being spun into circles for my money back. Go at your own risk!
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Dear Chanel,Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay.

4/10 Poor

Ruby

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was in terrible condition. I can’t believe how this use to be a beautiful and comfortable place to stay. My bed at home is better and the room furniture was outdated and just unpleasant for the most part. I wanted to ask for my money back.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Dear Ruby,Thank you for your review. Cleanliness is an important standard of service at Embassy Suites. Please accept our sincerest apology for not meeting your or our expectations during your visit. Your feedback has been shared with our team to prevent this from happening again in the future. We appreciate your business and hope to see you again!

2/10 Terrible

Joseph

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Dear Joseph,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
Extremely dirty, both inside room and in common areas.
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you for your feedback on your recent stay with us. We understand you were unhappy with the cleanliness of your room and common areas, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again!

8/10 Good

Pat

Travelled with partner
Staff was friendly and very accommodating from the front desk to the bar and restaurant. They made the stay great On the other hand the common amenities were not so great. Ice maker was not in designated spot. Food service closed too early Room had a very dusty air return Not the standard expected from this hotel brand
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Dear Pat, Thank you for your review! We are so pleased our staff was very accommodating and made your stay great! Additionally, allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Come back and see us again soon!

6/10 Okay

Christa Maria

Travelled with family
Disliked: Staff & service, amenities
The breakfast was very tasty.
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Dear Christa,Thank you for your positive comments regarding our breakfast! We look forward to welcoming you back soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet! Complimentary drinks! Can’t beat it!
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for your positive comments! We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Camille

Travelled with group
Liked: Cleanliness
The water fountain
Stayed 4 nights in Dec 2023
Response from Management on Mar 6, 2024
Thank you for the review! We look forward to seeing you again soon!

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service
It was fine, staff was pleasant. Spacious room/ furniture but a bit outdated and old. Sheets super scratchy. Coffee in the room was not very good. Definitely need a car to get around
Stayed 2 nights in Mar 2024
Response from Management on Mar 5, 2024
Thank you for your review. Our location is definitely one of the things we are proud of. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We truly appreciate your business and thank you for staying with us. See you again soon!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Dear Deborah,Thank you for staying at Embassy Suites. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!

10/10 Excellent

Sheniece

Liked: Cleanliness, staff & service, property conditions & facilities
we love it the are very welcoming to the kids as long as your kids are respectful
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Dear Sheniece,Thank you for staying at Embassy Suites! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Poor

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 27, 2024
Dear Erika,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Please reach out directly to the hotel if you would like to discuss your stay further. 216-765-8066

4/10 Poor

Bettina L

I was big happy at all
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Dear Bettina, Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top-notch service. We hope you return in the future and allow us to exceed your expectations.

2/10 Terrible

Josh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed, gym was closed. No hot water for 24 hours
Stayed 4 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Josh,Thank you for your comments. Your opinion and satisfaction are very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

10/10 Excellent

HERLESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Dear Herlesha,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 Okay

Myra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel & rooms are spacious. The hotel needs to be updated, it’s stuck in the 90’s. The furniture and beds look old, rusty fixtures in some areas, elevator was very slow. The area itself is nice but time for some major renovations.
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Hi Myra,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

2/10 Terrible

Rolan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cold and poor cleaning and room is outdated
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Dear Rolan, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture was a little dated. There was a coffee pot and coffee, tea. But no cups to drink it in. The staff found me a few. Not a bad place to stay.
Stayed 2 nights in Feb 2024
Response from Management on Feb 19, 2024
Dear Charles,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 Excellent

DOROTHY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PROPERTY AND STAFF
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Dear Dorothy,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

4/10 Poor

Tanya

Travelled with family and small children
Disliked: Property conditions & facilities
The pool was closed for maintenance and we were not informed until check in. The pool had closed for a while so there was no reason why it wouldnt be posted at least on the website. I booked this hotel because of their indoor pool and I was very disappointed that my children could not swim. It would have been too inconvenient to change our accomodations so we stayed but I was not happy at all.
Stayed 1 night in Feb 2024

2/10 Terrible

Alzada

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jabril

Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
Dear Jabril,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 Okay

Dana, Brooklyn

Staying at the hotel was ok. It needs up grading but over all not bad for a two day stay. The bedroom, sheets and towels were freshly clean.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
My fiancé and I went for a weekend to ourselves before we welcomed our new baby. The front desk was very friendly and breakfast was great no complaints.
Stayed 2 nights in Jan 2024
Response from Management on Jan 31, 2024
Congratulations, and thank you for your positive review! We look forward to having you as our guest in the future!

10/10 Excellent

Shaterra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 24, 2024
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 Okay

francine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very outdated, run down, water around base of toilet, noisy during night hearing crying kids in rooms next door
Stayed 2 nights in Jan 2024
Response from Management on Jan 24, 2024
Dear Francine, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

2/10 Terrible

Nakisha

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Management on Jan 24, 2024
I apologize for your recent unpleasant experience and would like to invite you to give us a future opportunity. Please reach out directly to the hotel if you would like to share any specific concerns.

4/10 Poor

conrad

Disliked: Staff & service, property conditions & facilities
This hotel is so dirty! At breakfast on Saturday morning debris fell from the ceiling onto my omelette. I should have taken a picture. I showed it to someone at the front desk and was told that they are undergoing change in management. Go figure! Could not help myself to fruit covered with fruits flies. The oatmeal was so cold. The coach in our room was covered with stains and the mattress underneath still had sheets from the last guest. The worse Embassy suites I have ever stayed at beside the one in Myrtle beach.
Stayed 2 nights in Jan 2024
Response from Management on Jan 24, 2024
Dear Conrad, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

8/10 Good

Deidre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. My only complaint is the furniture in the suites was old and outdated.
Stayed 2 nights in Jan 2024
Response from Management on Jan 24, 2024
Thank you for staying with us and for your positive review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on Jan 24, 2024
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 Excellent

Amari, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 24, 2024
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Stayed 1 night in Dec 2023
Response from Management on Jan 24, 2024
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 Okay

Janee

Stayed 2 nights in Jan 2024

2/10 Terrible

Jimmie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
TRULY NEEDS A TOTAL MAKE OVER
Stayed 3 nights in Dec 2023

6/10 Okay

Lesa

Travelled with family
Disliked: Property conditions & facilities
The hotel is outdated very dark and dim. The hotel could use updated immediately. The pools were closed, the omlete station was an hour late to start to serve, Wi-Fi connection didn’t work. I wouldn’t recommend coming back until things got fixed!!
Stayed 1 night in Dec 2023

6/10 Okay

Elayn

Travelled with family
Liked: Staff & service, room comfort
Just so so
It wasnt in the best shape. Stains on rug and ceiling and beat up furniture in the living area. There was no ice in the food area and the water and pop were warm. I stayed there three years ago and it was much better. I often stay in the Embassay in Saratoga and Saratoga is much nicer and cleaner and up to date.
Stayed 1 night in Dec 2023

8/10 Good

William

Stayed 3 nights in Dec 2023

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet did not flush and shower did not work properly. The sinks were stopped up amd leaked. I was unable to watch the football game because the channel was out die to Negotiations.
Stayed 2 nights in Dec 2023

8/10 Good

Carlo

Stayed 2 nights in Dec 2023

6/10 Okay

Shaunte B

Travelled with family and small children
Disliked: Amenities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Rosezena

Disliked: Property conditions & facilities
Check in was over hour wait. Room smelled and shower broken. Pool and fitness out of service
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs renovated, it has 30 year old furniture in the rooms. The lobby is the only place that is nice. Velvet couches that l’m scared to sit on, please do better. The Embassy Suite brand is definitely taken a hit here.
Stayed 3 nights in Dec 2023