On the beach, white sand, beach cabanas, sun loungers

Reviews of Condado Vanderbilt Hotel

5 out of 5
Condado Vanderbilt Hotel
1055 Ashford Avenue, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1003 out of 1453 reviews" "
Rating 8 - Good. 217 out of 1453 reviews" "
Rating 6 - Okay. 126 out of 1453 reviews" "
Rating 4 - Poor. 54 out of 1453 reviews" "
Rating 2 - Terrible. 53 out of 1453 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jalen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property definitely worth the price
Stayed 7 nights in Mar 2024

10/10 Excellent

Greg A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here because of the location and the prestine property! But the staff is amazing here. Very friendly and eager to help and assist. Luis Alvarez is a leader in that department. Our flight was cancelled and we had to extend 3 days. Luis went out of his way to make sure we were taken care of and made the changes painless. Then thanked us for staying with them at the Vanderbilt. Plus making us laugh and smile when we could have been stressed out from our flight cancellation ordeal.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Rochester Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just beautiful. Our room was very comfortable. They had a nice variety of restaurants on-site for both the casual and upscale dining experience. The infinity pool overlooking the ocean was phenomenal. To top it off, the staff was friendly, helpful, and provided outstanding service.
Stayed 9 nights in Mar 2024

6/10 Okay

Young

Liked: Cleanliness, staff & service
Limited entertainment opportunities, especially for teenage kids; no water sports activities except for unprofessional kayaking and outdated paddleboard nearby; no referral for other water related activities such as jet skiing; no adult pools for swimming; no whirlpools near main (mediocre wading pool). No play area for children. No activity area for older kids. Too focused on business meetings. Hotel should invest in the next door property and develop a true resort facility with real pool for adults and enter into agreements with water activities center in close proximity to hotel Otherwise, boring!
Stayed 6 nights in Mar 2024

10/10 Excellent

Peter T

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from both decks. Sunrise from our dining room deck felt like we were on a private deck on a Cruise ship. Our deck off the living room gave us ocean, pool, and sunsets. We were celebrating our 25th anniversary and our Butler went beyond expectations. Would definitely recommend staying here.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. All of the staff were so welcoming and helped us with everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone. Wonderful staff and beautiful views. In hotel dining slightly expensive.
Stayed 4 nights in Mar 2024

10/10 Excellent

sandra, brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fifth stay at the Condado Vanderbilt. I love the size of the property, in-facility dining options, but also close to a busy shopping and dining area. Staff are pleasant, helpful and always present to assist. I always feel safe, and enjoy the quietness. Highly recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jisquianne, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully decorated and everything had a reason. The staff was very friendly and helpful. Plenty of things to do at the hotel with the constant entertainment. Would definitely stay here again. And the fact that it was on the water was a great plus
Stayed 2 nights in Mar 2024

8/10 Good

juan

Travelled with partner
The Condado Vanderbilt is definitely a nice hotel, a 4-star hotel at a 5-star price. Good not excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

George L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 5 nights in Mar 2024

10/10 Excellent

mona lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffrey

Stayed 4 nights in Mar 2024

10/10 Excellent

Russell

Business traveller
Liked: Amenities
Exceptional service
Stayed 5 nights in Feb 2024

10/10 Excellent

Isha Lynette, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service everywhere you turn. Lovely pools and views. Good food.
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Zulmarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Brooklyn

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a wonderful experience at the Condado Vanderbilt. One of the best-run hotels we have ever stayed at. The staff was amazing. The food and service were excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher, Palm Beach Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

rakesh, nashua

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel more each day. I wish there was a cafe in it , but other than that - no complaints .... The staff was very helpful and exceptionally polite.
Stayed 7 nights in Feb 2024

10/10 Excellent

MollyMae

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the only hotels that had a private entrance to a beach, chairs and towels available on the beach. A pool, pool, and infinity pool, a hot tub, three different types of restaurants available for in location dining or room service. It truly was a magical place! The people are so kind.
Stayed 5 nights in Feb 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pretty old historic property, The staff was helpful and easy to communicate with. We needed to move rooms and they were able to accommodate. We were originally on the front of the building level 200 right by the driveway for deliveries. Very noisy trucks were backing in all night with loud back up signals. I would not recommend that floor for that reason. The room was pretty . It was in the original part of the building. Lots of marble which I don't think helped with the noise level.Overall a nice hotel friendly, helpful staff. Location is great, Very walkable close to shops and restaurants. I would happily stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Amineh

Stayed 5 nights in Feb 2024

10/10 Excellent

Bryce

Stayed 6 nights in Feb 2024

10/10 Excellent

Marybeth

Stayed 5 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing stay! Staff so polite and helpful! Location was perfect. Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

James, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location. Would definitely stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Betty

Stayed 6 nights in Feb 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this hotel. From the service, to the atmosphere, drinks and food. Top notch!!! Highly recommend if visiting San Juan
Stayed 7 nights in Feb 2024

10/10 Excellent

Ma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Can’t say enough good things about the staff. The room has a weird noise and was literally facing an outer wall. Room 344. Loved that my service dog was very well received. Overall I would stay again but ask for a different room.
Stayed 5 nights in Feb 2024

6/10 Okay

RITA

Travelled with group
I don’t think I would consider this a 5 star hotel. It was nice but not 5 stars. When you check in they require a $600 hold on your card for resort fees & if you want to charge anything to your room. Then a few days later they will charge another $200 hold due to the resort fees that occur on a daily basis. I’m still waiting for the $200 hold to release. When we checked in we were offered complimentary champagne to our room which we never received. The rooms were nice but the windowsills had this black dirt all around it and the windows were dirty. They had dead bugs and feathers on them. Pigeons were on our windowsills often as well. Bathroom was nice. Refrigerators come stacked with drinks (water, soda, seltzer) for a charge. The water is the only item that is free in the fridge. There’s a little mini bar on the counter in the room as well. Pricey but all easily accessible. The beach that the hotel is attached to is Condado Beach. You really can’t swim here due to the extreme currents. You can sun bathe and relax with a beautiful view. The pools and hot tubs are nice. The infinity pool was nice during the evening. A lot of kids were there during the day and splashing around. They do have an adults only section downstairs which is relaxing. There’s tons of shopping and food around the hotel. There’s a liquor store across the street as well. We couldn’t rent a car due to the limited availability, so we ended up Ubering which worked our way better anyway. Very affordable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area outside the hotel is sketchy but the hotel itself is great!

4/10 Poor

Toby D

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan Carson

Stayed 5 nights in Feb 2024

8/10 Good

Linda Ann, Marblehead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and the service is excellent until they get busy. They can’t seem to handle the onslaught of guests. Housekeeping is mediocre and the rooms could stand to be updated.
Stayed 6 nights in Feb 2024

4/10 Poor

Tomer

Liked: Cleanliness
Stayed 6 nights in Feb 2024

6/10 Okay

Sahar

Stayed 5 nights in Feb 2024

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so polite, courteous and helpful. We had never been to Puerto Rico before so appreciated their assistance. We will be back!
Stayed 4 nights in Feb 2024

8/10 Good

Elizabeth, woodhaven

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Vanderbilt was very nice. Just little things like cleaning the coffee maker was not done. Some stuff like creamer were not given first yes then as days past they gave us less and less. This review is for them to fix this but otherwise staff and overall great stay
Stayed 4 nights in Feb 2024

6/10 Okay

Tabitha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the Condado Vanderbilt over NYE. Hotel was clean and nice. For a 5 star hotel the service was about a 2. Our first night I went to the bar at Ola for a drink. I sat at the bar for about 10 minutes and was completely ignored. I asked for a drink menu and was brought one and then the bartenders never came back to take my order. I left and went to the tacos and tequila bar. Food was great there. We went to Ola in the morning for the brunch buffet and everything was cold. The eggs, bacon, potatoes. The only thing that was hot was the bagel that I toasted on my own. I went and sat at the bar after getting my food, and no one brought me silverware or offered me a drink in the time that I sat there. I went and grabbed my own silverware, I took one bite of the cold food and left. The other issue we found was no one offered any information about how the pool chairs work. There are signs that say no reservations however, people will come down in the morning and put their stuff on the chair to reserve a chair. The building blocks the sun on half of the property, so everyone races to the chairs by the pool to reserve the chairs you’re not supposed to reserve…I was told I needed to move once and we were out of luck both days which was a bummer since we were there to relax in the sun. we ended up just going down to the beach. Room service food is also from Ola and about on par with a Wendy’s. Tacos and Tequila, and STK were great.
Stayed 4 nights in Dec 2023

8/10 Good

Heather

Liked: Staff & service
Great location and super nice people, but we had a buzzing noise all night in our room. Reported it and they came to ‘fix’ it but it wasn’t fixed. Breakfast is excellent and the staff around the pools is great. Took a while to get a drink on the veranda overlooking the water. The hotel is a little tired and could use a facelift. For the price I expect more!
Stayed 4 nights in Feb 2024

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled with our 2 and 3 year old and had the best time! There is a separate adult area of the hotel and the non adult side still feels adult. We felt like we were still on vacation even though our kids were there. The food at the hotel was great. Beach was the nicest on the strip. Andliz and Michael were so helpful and nice. Gave us beach toys for our kids. I would not think about going anywhere else on the strip there. They all seem pretty ghetto. Only thing is the beach wasn’t swimmable for small kids. That is not resort specific though. It’s all of them.
Stayed 5 nights in Jan 2024

10/10 Excellent

Bertie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Staff was attentive and made sure we had everything we needed. Beach, room and the view were outstanding. If we could give it more stars we would.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ricardo, Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from room was inspiring
Stayed 4 nights in Jan 2024