We stayed at the Condado Vanderbilt over NYE. Hotel was clean and nice. For a 5 star hotel the service was about a 2. Our first night I went to the bar at Ola for a drink. I sat at the bar for about 10 minutes and was completely ignored. I asked for a drink menu and was brought one and then the bartenders never came back to take my order. I left and went to the tacos and tequila bar. Food was great there. We went to Ola in the morning for the brunch buffet and everything was cold. The eggs, bacon, potatoes. The only thing that was hot was the bagel that I toasted on my own. I went and sat at the bar after getting my food, and no one brought me silverware or offered me a drink in the time that I sat there. I went and grabbed my own silverware, I took one bite of the cold food and left. The other issue we found was no one offered any information about how the pool chairs work. There are signs that say no reservations however, people will come down in the morning and put their stuff on the chair to reserve a chair. The building blocks the sun on half of the property, so everyone races to the chairs by the pool to reserve the chairs you’re not supposed to reserve…I was told I needed to move once and we were out of luck both days which was a bummer since we were there to relax in the sun. we ended up just going down to the beach. Room service food is also from Ola and about on par with a Wendy’s. Tacos and Tequila, and STK were great.