Outdoor pool, sun loungers

Reviews of Hyatt Regency La Jolla

4 out of 5
Hyatt Regency La Jolla
3777 La Jolla Village Drive, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 759 out of 1280 reviews" "
Rating 8 - Good. 278 out of 1280 reviews" "
Rating 6 - Okay. 121 out of 1280 reviews" "
Rating 4 - Poor. 72 out of 1280 reviews" "
Rating 2 - Terrible. 50 out of 1280 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Adelfried

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ver nice hotel and area. Only the condition of the mattress is poor.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yee Wah, White plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet. I have had good experiences with this stay.
Stayed 3 nights in Mar 2024
Response from MPerkins on Mar 25, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 25, 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Long time customer. Always like staying here.
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 25, 2024
Thank you for making our hotel your second home when you are in San Diego. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MPerkins on Mar 25, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking underground has poor lighting and is not clearly marked on how to get to the hotel.
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
We appreciate you taking the time to provide us with your feedback and giving us a great score. I am very sorry that you found problems with our parking structure. This has been communicated to the concerned management company in charge of our parking. We hope to welcome you back soon.

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MPerkins on Mar 6, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Loved everything about this location; the staff, the food, the ambiance, and how close the hotel is to many surrounding areas. Will definitely stay again when I’m in San Diego
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.

10/10 Excellent

Paul, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful city views
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Torrey pines golf course
Response from MPerkins on Feb 28, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

8/10 Good

Fadi

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from MPerkins on Feb 27, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MPerkins on Feb 28, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

larry, Escondido

Stayed 2 nights in Feb 2024
Response from MPerkins on Mar 25, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Taniya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Our particular room had a huge spotlight on the window which makes for a very annoying night. Otherwise the hotel is great.
Stayed 7 nights in Feb 2024
Response from MPerkins on Feb 27, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from MPerkins on Feb 20, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Clay, Escondido

Liked: Staff & service, amenities, property conditions & facilities
Nice convenient hotel. More attention needs to be paid to overall cleanliness.
Stayed 2 nights in Feb 2024
Response from MPerkins on Feb 20, 2024
Thank you for your review. I am glad to see that overall, your experience was positive. I am disappointed that our room service and housekeeping staff did not meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Feb 2024
Response from MPerkins on Feb 20, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

2/10 Terrible

Jinyang

Stayed 2 nights in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for your review. I am very disappointed to hear that you found our service to be below your standards. This is very disappointing, but we hope you give us another chance to make it up to you.

10/10 Excellent

Sandra

Travelled with partner
Liked: Property conditions & facilities
Great Hotel!! Beautiful Rooms with updated decorating !!!
Stayed 3 nights in Feb 2024
Response from MPerkins on Feb 13, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Hao

Stayed 1 night in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Very friendly staff everywhere. Very close to UCSD hospital campus.
Stayed 2 nights in Feb 2024
Response from MPerkins on Feb 13, 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the room was immaculate, and the overall experience was very pleasant.
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Kristin

Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Yeer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

6/10 Okay

Lee

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The design and presumptive price point of this hotel is frankly ridiculous. The practice of adding 'destination fee' as a hidden charge is despicable. They bait-and-switched on pet fee and pets allowed, then overcharged anyway. The idea of charging for parking in this area is crazy. The layout of the hotel is awkward and not secure - there are multiple unsecured ways to get into the hotel day or night. There was evidence of illegal drug use in semi-public areas. There is an unfinished and unsecured building as part of the hotel complex. I will be looking for another place to stay in the future.
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance.

4/10 Poor

joyce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I normally don’t post reviews but my stay is not pleasant at all. We stayed near the elevator and I didn’t sleep very well. I can hear every time it moves. It’s just a hassle to move stuff with 2 kids that’s why I didn’t bother to ask to be moved.
Stayed 1 night in Jan 2024
Response from MPerkins on Jan 15, 2024
I would like to thank you for choosing the Hyatt Regency La Jolla for your recent trip to the area. We understand that you have many options and truly do appreciate your business. I sincerely regret to hear that we were not able to meet your expectations during your stay and that you were not satisfied especially with the noise from adjacent elevator, which disrupted your sleep. Our first priority is to provide an exceptional quality service. We hope you will accept our apology and give us another opportunity to host you again soon.

10/10 Excellent

Devin

Stayed 1 night in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Liora

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from MPerkins on Jan 9, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Mohammed Chamsi

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Karamjit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty convenient to all amenities
Stayed 3 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a strategic location that brings our guest just at a short distance from must-see attractions and modern-day conveniences. We hope to welcome you back to the hotel soon!

10/10 Excellent

THUCDOAN

Stayed 1 night in Dec 2023
Response from MPerkins on Feb 13, 2024
Thank you for taking time to review our property. I hope that we will be your top choice when you visit La Jolla/San Diego. We look forward to welcoming you back soon!

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 3 nights in Oct 2023
Response from MPerkins on Feb 13, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.

8/10 Good

Jorge

Stayed 5 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and friendly, good property. The only reason, I'm not rating a 10 is that carpets in the room have no life left in tme, could use a replacement .
Stayed 4 nights in Dec 2023
Response from MPerkins on Dec 27, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. In fact, we are currently in the process of replacing carpets a room at the time as occupancy allows it. Thank you and look forward to seeing you soon.

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MPerkins on Dec 19, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Ana, Calexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MPerkins on Dec 19, 2023
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at check in.
Stayed 1 night in Dec 2023
Response from MPerkins on Dec 8, 2023
Thank you for taking the time to review your stay with us. I am very happy to know that our staff made your feel at home. Hoping to see you again soon.

10/10 Excellent

julian

Liked: Property conditions & facilities
everything people really friendly.
Stayed 1 night in Dec 2023
Response from MPerkins on Dec 8, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property outside the room was very nice. The room overall was very nice but the carpet needs to be replaced
Stayed 1 night in Nov 2023
Response from MPerkins on Nov 30, 2023
Thank you for your review. I am glad to see that overall, your experience was positive. I am disappointed that the carpet in your room was not to standards. This critical feedback is very much appreciated, and Engineering has been informed to work on replacing it. Thank you and look forward to seeing you soon.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay. Staff was pleasant hotel was clean.
Stayed 5 nights in Nov 2023
Response from MPerkins on Nov 30, 2023
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Dea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you - great experience
Stayed 1 night in Nov 2023
Response from MPerkins on Nov 28, 2023
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MPerkins on Nov 28, 2023
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for Thanksgiving while visiting family, and it was a great choice. The hotel is very nice, clean, decent sized gym, easy parking on the property (have to pay), good location, and I cannot say enough great things about the staff. They were so kind, friendly, and helpful. They were quick to respond to a maintenance service in our room; extremely helpful and accommodating when we experienced a small medical instance; the cafe and front desk staff were super friendly, good conversation and generally kind. HIGHLY recommend!
Stayed 3 nights in Nov 2023
Response from MPerkins on Nov 28, 2023
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.

4/10 Poor

Nubia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MPerkins on Nov 28, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is amazing. I loved going out each night and sitting by the fire. There was several areas for you to sit. The pool area is amazing as well. I will definitely be staying here again. Best hotel that I’ve stayed at in a long time. Housekeeping was excellent. Definitely a must stay.
Stayed 4 nights in Nov 2023
Response from MPerkins on Nov 28, 2023
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.