Terrace/patio

Reviews of Doubletree by Hilton Bath

4 out of 5
Doubletree by Hilton Bath
Walcot Street, Bath, England

Reviews

8.2

Very good

Rating 10 - Excellent. 346 out of 783 reviews" "
Rating 8 - Good. 245 out of 783 reviews" "
Rating 6 - Okay. 100 out of 783 reviews" "
Rating 4 - Poor. 57 out of 783 reviews" "
Rating 2 - Terrible. 35 out of 783 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and restaurant. We especially loved the welcome cookies.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Professional friendly staff and a spotlessly clean hotel
Stayed 2 nights in Feb 2024

8/10 Good

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
Stayed 3 nights in Feb 2024

10/10 Excellent

MAHESH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Amar

Travelled with family, Travelled with family and small children
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
Stayed 2 nights in Feb 2024

6/10 Okay

Roger

Travelled with partner
Liked: Amenities
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
Stayed 1 night in Feb 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
Stayed 2 nights in Jan 2024

8/10 Good

Wendy

Travelled with family
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
Stayed 2 nights in Jan 2024

10/10 Excellent

Takacs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Joanne

Travelled with partner
Disliked: Amenities
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
Stayed 2 nights in Jan 2024

10/10 Excellent

Robbie

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Oktay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

6/10 Okay

JASJEET

Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
Stayed 1 night in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
Stayed 1 night in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in walking distance to most things in town. Good service and cosy feel to the place
Stayed 1 night in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 Okay

Russell

Travelled with group
Disliked: Cleanliness
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
Stayed 2 nights in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 Terrible

Sue

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
Stayed 3 nights in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Bath friendly staff I would definitely recommend
Stayed 2 nights in Dec 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the web site.
The hotel was not like the web site . Difficulty with actually talking to anyone. Any problems the stock answere was "Not our faut because it was a Booking doc com or which ever" Expecting a bath as seen on the web site told none in the hotel,, The room was ok but coffe stains and sticky stuff on bed side tables and dressing table. The carpet was not clean Explained about it the next morning to be told "We will get onto it immediately" Still there that evening. We came back to the hotel after 5pm and room still had not been done. I do understand about turn overs but that was not very good and yes the coffee stains and sticky stuff still there. I actually spoke to the clesners and then it was cleared up with difficulty. I did speak to the receptionist again this time a manager. One good point was the night staff. I managed to spill a cup of coffee ouver the quilt I rang down and a nice chap got us a replacement This stay was a break getting ready for Christmas. The hotel was expensive and on paying that price I expected at least a clean room. The morning dining room staff where very nice and lovely. So to sum up Expensive Hotel for the room Service for the room very poor, Speaking to someone pre booking Poor Reception staff had stock answer Not our fault." Cleanliness poor. For the type of hotel and a Hilton group value for money No. Very disapointed. Bath lovely stall holders great.
Stayed 3 nights in Nov 2023
Response from Front Office on Dec 25, 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Central location, lovely breakfast, clean modern rooms
Stayed 1 night in Nov 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thought it was expensive for the room size and restaurant was expensive
Stayed 1 night in Nov 2023
Response from Front Office on Dec 25, 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

6/10 Okay

Josh

Stayed 2 nights in Nov 2023
Response from Front Office on Dec 25, 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

10/10 Excellent

NIGEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emily on Nov 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Jinwoo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
moldy smell
Upon my arrival and check-in, I was initially looking forward to a pleasant stay at your esteemed establishment. Unfortunately, my experience took a disappointing turn as soon as I entered my assigned room. The pervasive moldy odor was not only unpleasant but also concerning, as it indicated a lack of cleanliness and maintenance. What made matters worse was the hotel's apparent attempt to eliminate the moldy smell by using an overly strong fragrance. This approach only compounded the issue and made the room's atmosphere even more uncomfortable. I believe it is crucial for a hotel of your caliber to maintain a high standard of cleanliness and provide a safe and pleasant environment for its guests.
Stayed 1 night in Oct 2023
Response from Doubletree Hilton Bath on Nov 4, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, would stay again.
Stayed 1 night in Oct 2023
Response from Front office on Oct 30, 2023
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay and hopefully see you again soon.

10/10 Excellent

JM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree Hotel
Really enjoyed our stay , relaxed atmosphere , excellent friendly competent staff who responded quickly to make our stay comfortable . Central location - excellent.
Stayed 2 nights in Oct 2023
Response from Front office on Oct 29, 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little touches like cookies when you check in and dedicated gluten free toaster at breakfast
Stayed 2 nights in Oct 2023
Response from Front office on Oct 29, 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms in central Bath
Large, clean and comfortable rooms in an enviably central location.
Stayed 1 night in Oct 2023
Response from Front office on Oct 30, 2023
Thank you for taking the time to leave a review we are very happy to hear everything was good for you.

10/10 Excellent

Bailey

Stayed 2 nights in Oct 2023
Response from Front office on Oct 29, 2023
thank you for your feedback

10/10 Excellent

Rebecca

Stayed 2 nights in Oct 2023
Response from Front office on Oct 30, 2023
thank you for the review, we appreciate your feedback.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities
Very comfortable, and helpful staff, as I have come to expect from previous stays at other Doubletrees. Parking ring under the hotel, although you have to do a couple of circuits to get out again. Just a couple of niggles. The plug on my hand basin would not seal properly, so had to keep the tap running rather than just filling the basin. They promised to fix it but did not in the two nights I was there. And they can't provide decaf coffee in the restaurant after dinner (although no problem getting it from the machine at breakfast).
Stayed 2 nights in Oct 2023
Response from Front office on Oct 30, 2023
Thank you taking the time to leave a review, we are happy to hear that you found our staff helpful and friendly. We are really sorry that there was some unresolved issues but I hope that we can resolve any bad opinions on the next visit.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position for town facilities and excellent amenities
Stayed 3 nights in Oct 2023
Response from Front office on Oct 30, 2023
Thank you for your feedback, we are very happy to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Quick easy check in, nice clean room. The air conditioning is broken in the room and cannot be fixed - so we were offered complimentary breakfast for our stay straight away which was great. Lovely breakfast by the way. Great location and lovely bar area downstairs.
Stayed 2 nights in Oct 2023
Response from Front office on Oct 30, 2023
Thank you for taking the time to leave a fantastic review, we are glad you enjoyed your stay and everything was good for you.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Doubletree Hilton Bath on Oct 15, 2023
Thank you for taking the time to share your experience. We are so happy to hear you enjoyed your stay, and hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Nicola

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful and great location to bath city centre in walking distance.
Stayed 1 night in Oct 2023
Response from Front office on Oct 12, 2023
Thank you for taking a moment to share your experience. We are so happy to hear you enjoyed your stay, especially the staff and location. We hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front office on Oct 12, 2023
Thank you for taking a moment to share your experience. We are so happy to hear you enjoyed your stay. We hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was close to the city center. Very walkable to all sites the city has to offer. The staff was fantastic , helpful and welcoming. The hotel was clean. What more could you ask for. We would definitely stay there again.
Stayed 6 nights in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking a moment to share your experience. We are so happy to hear you enjoyed your stay, especially the location, staff and cleanliness. We hope to welcome you back to our hotel in the not too distant future!

6/10 Okay

Jennifer E.

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Lack of Planning
On a very busy weekend (a rugby match I bellieve) there was only one person on reception/concierge therefore long lines to check in and out. As for cleanliness, overall OK but on the first night maids had forgotten to fill the shower gel bottle - probably due to overcrowding. Next day cleaners left a dirty rag hanging on one of the chairs.
Stayed 4 nights in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking a moment to share your experience. Yes, rugby weekend is one of our busiest times, however we apologies for the waiting time as we do aim to be quicker than this, and we thank you for you patience. we are deeply sorry for the issues you faced with housekeeping also, this is unacceptable and will be passing on your feedback to our housekeeping team. We hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at Bath
Very nice room. Beds very comfortable
Stayed 1 night in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking a moment to share your experience. We are so happy to hear you enjoyed your stay, especially the beds. We hope to welcome you back to our hotel in the not too distant future!

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location. Rooms OK but hotel website is misleading regarding parking. Website says "parking" but no other details. Parking is actually a nearby commercial site charging up to £15 to park. Wifi also costs £15 per day.
Stayed 1 night in Sep 2023
Response from Front office on Oct 12, 2023
Thank you taking the time to leave a review, yes unfortunately some other websites like Expedia do say we have our own parking and we are desperately trying to resolve this misinformation. However you have not been charged for our Wi-Fi as we have free Wi-Fi for all of our guests therefore no need to worry. We hope that you still enjoyed the rest of your stay and hope to welcome you back in the future.

2/10 Terrible

NICHOLAS

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking the time to rate your stay, we are really sorry that they stay wasn't up to standard, we want everyone of our guest to leave happy and this is a disappointment that this wasn't achieved for you.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor check in
The check in was shambolic and we waited 30 minutes. It would appear that the hotel was understaffed with some training happening. The problem was caused by another guest complaining about their room etc.
Stayed 1 night in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking the time to leave a review, we are really sorry that they stay wasn't up to standard, we want every one of our guest to leave happy and this is a disappointment that this wasn't achieved for you.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
My room was only half cleaned, came back to dirty rag lying on my desk. Don't think that this is at the level of an American Doubletree Inn, it's more like a motel
Stayed 4 nights in Sep 2023
Response from Front office on Oct 12, 2023
Thank you for taking the time to rate your stay, we are really sorry that they stay wasn't up to standard, we want every one of our guest to leave happy and this is a disappointment that this wasn't achieved for you.

8/10 Good

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Doubletree Hilton Bath on Oct 15, 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay, and hope to welcome you back to our hotel in the future.

4/10 Poor

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was extremely dirty and once I complained it was not rectified. Think the housekeeping staff Need re training
Stayed 1 night in Sep 2023
Response from Doubletree Hilton Bath on Oct 15, 2023
Thank you for taking a moment to share your experience. We are so sorry to hear your stay did not exceed expectations, we appreciate the feedback as it will help us as we continually work on improving our guest stays.

6/10 Okay

Catherine

Travelled with group
Disliked: Cleanliness, staff & service
Brilliant location, bar not clean, rooms very small & not cleaned properly. Most staff very friendly.
Stayed 2 nights in Sep 2023
Response from Doubletree Hilton Bath on Oct 15, 2023
Thank you for taking a moment to share your experience. We are so sorry to hear your stay did not exceed expectations, we appreciate the feedback as it will help us as we continually work on improving our guest stays. We hope you will consider staying with us in the future.