Reception

Reviews of Red Roof Inn Batavia

2 out of 5
Red Roof Inn Batavia
8204 Park Rd, Batavia, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 383 out of 1004 reviews" "
Rating 8 - Good. 397 out of 1004 reviews" "
Rating 6 - Okay. 133 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty towels then I called for clean ones and was given even dirtier ones ended up using clean clothes out my bag as towels because I couldn’t trust if I asked again they would be cleaner lol
Stayed 1 night in Mar 2024
Response from Tabatha, AGM on Mar 25, 2024
We are sorry for any inconveniences during your stay. The towels were washed, and the staff is pretty good about making sure customers get clean towels. But, this must have been a human error. This is not our norm.We do apologize for this problem or any problem you had during your stay.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tabatha, AGM on Mar 23, 2024
Thank you for doing a review for the hotel. We always appreciate customer feedback,.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness
The room wasn’t thoroughly clean and there was stuff on the bed
Stayed 1 night in Mar 2024
Response from Tabatha, AGM on Mar 17, 2024
Thank you for doing a review for the hotel. We apologize for any inconveniences during your stay.

6/10 Okay

Nina

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Smoke smell!
Stayed 1 night in Mar 2024
Response from Tabatha, AGM on Mar 15, 2024
Thank you for doing a review for the hotel.We do have smoking rooms in our hotel.

8/10 Good

Craig, Irondequoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk was to close to bed , chair was uncomfortable .
Stayed 2 nights in Mar 2024
Response from Tabatha, AGM on Mar 11, 2024
We are sorry for any inconveniences during your stay.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. As with most hotels the walls are thin. Nice breakfast available.convenient to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Tabatha, AGM on Feb 5, 2024
Thank you for doing a review for the hotel. We appreciate your comments.

6/10 Okay

Jacquelin

Disliked: Amenities
It was just o k, not bad, but not the best kind of a little below average
Stayed 1 night in Jan 2024
Response from Tabatha, AGM on Jan 24, 2024
We are sorry that you did not enjoy your stay with us. My staff works hard to provide a clean and comfortable environment for our guests. We also offer a free breakfast, free WIFI and no additional charge for pets. We pride ourselves on being an upscale, mid budget hotel.

10/10 Excellent

Nozomi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and friendly at check in. We had to check in early due to inclement weather.
Stayed 1 night in Jan 2024
Response from Tabatha, AGM on Jan 15, 2024
Thank you for doing a review for our hotel. We always appreciate your comments. Hope to see you again.

10/10 Excellent

Heather, New Castle

Stayed 2 nights in Jan 2024
Response from Tabatha, AGM on Jan 15, 2024
Thank you for doing a review for our hotel. We appreciate customer feedback. Hope to see you again.

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Tabatha, AGM on Jan 21, 2024
Thank you for doing a review for the hotel. We appreciate your business.

4/10 Poor

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha, AGM on Dec 20, 2023
We are sorry that you did not enjoy your stay with us. You left no comments, and nothing was reported to staff. My staff is available 24 hours a day for any issues or problems that a guest may have during their stay.

4/10 Poor

christe

Disliked: Cleanliness
Very noisy, very old and in desperate need of updates. Beds on metal blocks with hinges sticking out on both sides banged our legs and feet on them multiple times. No elevator
Stayed 1 night in Dec 2023
Response from Tabatha, AGM on Dec 12, 2023
Christe, We are sorry for any inconveniences during your stay.We wish you would have mentioned any issues you were having during your stay, we might have been able to resolve them. The elevator is a work in process.

6/10 Okay

Michele

Response from Tabatha, AGM on Feb 5, 2024
Thank you for doing a review for the hotel. We appreciate your business.

10/10 Excellent

Sherelle

Liked: Staff & service, property conditions & facilities
All what’s to my standards positive vibes.
Stayed 1 night in Dec 2023
Response from Tabatha, AGM on Dec 5, 2023
Thank you for doing a review for the hotel. We always appreciate guest comments.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tabatha, AGM on Nov 19, 2023
Thank you for doing a review for the hotel. We always appreciate customer feedback.

6/10 Okay

ROBERT

Disliked: Amenities, property conditions & facilities
old
Stayed 2 nights in Aug 2023
Response from Tabatha, AGM on Nov 5, 2023
Thank you for doing a review for the hotel. We feel the hotel looks pretty good for being old. Been renovated, and its very clean.

8/10 Good

lila, tuxedo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful older lady who worked the later shift, welcomed us and also helped with getting an extra cot.
Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Oct 29, 2023
Thanjk you for taking the time to do a review for the hotel. We always appreciate customer's comments.

10/10 Excellent

connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 29, 2023
Thank you for taking the time to do a review for the hotel. We appreciate your feedback.

10/10 Excellent

REYNALDO

Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Nov 4, 2023
Hello Reynaldo,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Charlie

Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Nov 11, 2023
Thank you for doing a review for the hotel. We always appreciate customer feedback.

10/10 Excellent

Manfred

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and beds comfortable
Stayed 2 nights in Oct 2023
Response from Tabatha, AGM on Oct 21, 2023
Thank you for doing a review for the hotel. We greatly appreciate customer's feedback. Glad you enjoyed your stay. Hopefully, we will see you again.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
great off the highway hotel, clean, everything you need for. quick recharge on a long road trip
Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 20, 2023
Thank you for doing a review for the hotel. We always appreciate your comments.

6/10 Okay

Fatjon

Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I care in a room is the bad and sheets! Very unhappy sheets had stains on them very smelly hallway. Staff was ok was my first time staying def not coming back sorry.
Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 14, 2023
Thank you for doing a review for the hotel. We appreciate customer's comments.We do apologize for any inconveniences during your stay.Your comments will be shared with the rest of the staff.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Updated but noisy
Friendly staff. Great rate. Recently updated. Halls smelled of cigarette smoke and the walls are paper thin. Bring your ear plugs.
Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 13, 2023
Thank you for doing a review. We do appreciate customer feedback.We have smoking rooms at the hotel.Always someone at the front desk, if your need assistance. If, you would like to move to a different room or if, you need ear plugs, we have them.

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 30, 2023
Thank you for doing a review for the hotel. We appreciate customer's comments.

6/10 Okay

Connie

Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 10, 2023
Thank you for doing a review. We wish you would have commented on your stay.

10/10 Excellent

SUSAN, WILDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tabatha, AGM on Oct 8, 2023
Thank you for doing a review for the hotel.

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great price
This hotel was extremely clean. Even though it was pet friendly there was so smell whatsoever. Belinda at the front desk was very friendly and helpful. Breakfast buffet had the usually eggs sausage waffles fruits oatmeal etc. Choose this hotel due to the good reviews. Amazingly it was also one of the least expensive. Beds were also very comfortable
Stayed 2 nights in Sep 2023
Response from Tabatha, AGM on Oct 4, 2023
Thank you for your review. We are glad we could provide you with a comfortable stay.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised. Very nice updated facility. Nice breakfast. Only issue was bathroom door. Didn’t close well and when opened it almost banged into the toilet.
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 2, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback. Thank you for bringing your concern to our attention, so we can fix the problem.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Passing through
Was noisy from outside noise of adjacent interstate as well as doors, voices, etc. from other rooms. Shower was ADA compliant but in a room on second floor with no elevator. Old but clean.
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 1, 2023
Thank you for doing a review for the hotel. You comments will be shared.

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 1, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 1, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback.

2/10 Terrible

Ronnie

Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 16, 2023
Thank you for doing a review for the hotel. We always appreciate customer feedback.

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Sep 22, 2023
Thank you for writing a review for the hotel. We appreciate customer's comments.

4/10 Poor

Norman

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
We booked a non smoking room and it was down near the smoking rooms. Our clothes and room stunk like cigarette smoke. My wife has severe allergies to this type of smoke and became very I’ll. Two different attempts to get moved earlier in our reservation fell on def ears Carlos didn’t tell anyone we wanted to move he just lied to us.
Stayed 11 nights in Sep 2023
Response from Tabatha, AGM on Sep 17, 2023
Thank you for doing a review for the hotel. We will share your comments with the other staff.We did offer you a move, to the other end of the hall, away from smoking rooms. At that point you had 3 or 4 more days to your stay. You refused. We are sorry for any inconveniences during your stay.

10/10 Excellent

Monika

Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Sep 18, 2023
Thank you for doing a review for the hotel. We always appreciate customers' comments.

10/10 Excellent

Lynn M.

Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Oct 6, 2023
Thank you for doing a review for the hotel.

8/10 Good

Silka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, very clean and comfortable, just I didn't like the cigarette smell of my room, because supposed it was not smoking area
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 14, 2023
Hello Silka,Thank you for your recent review of your stay at the Red Roof Inn Batavia. I am glad you found your room to be clean and comfortable, despite the odor you described. Please accept our apologies for the impact this had on your stay. To prevent this from happening again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Roof Inn
Clean, decent hotel. Noise traveling between rooms.
Stayed 1 night in Sep 2023
Response from Tabatha, AGM on Sep 13, 2023
Thank you for your review.

10/10 Excellent

Madelline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tabatha, AGM on Oct 27, 2023
Thank you for the review. We appreciate your feedback.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this motel as it was convenient to the Genesee county airport as we were there to see the air show
Stayed 2 nights in Sep 2023
Response from Tabatha, AGM on Sep 4, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, room, a bit small, but clean and comfortable.
Stayed 3 nights in Aug 2023
Response from Tabatha, AGM on Sep 4, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Sep 1, 2023
Hi James,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Batavia. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Mary-Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeward bound
The front desk gal was very welcoming and helpful with dining-in suggestions as we had our pup with us. The room was very clean and comfortable. I loved the walk-in shower, rather than a tub/shower. With it being a pet friendly inn, I really liked the room flooring was vinyl, not carpet. My only issue was, for me, the bed was very firm.
Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Aug 30, 2023
Thank you for doing a review for the hotel. Glad you enjoyed your stay. We always appreciate customer feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not an 8.2 hotel. More like 6
We need a stop-over hotel for our long trip. I know we are going to arrive late(11PM) and leave early the next day. So I solely rely on the reviews of hotels.com and location. The location is great. It is closed to the highway. The front desk lady is friendly. Has hot food in the breakfast. However, the room, furniture and other stuff are old. I have stayed in the 8.2 hotels for $200 before. This is not one of them.
Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Aug 27, 2023
Thank you for doing a review for the hotel. We do appreciate.customer feedback.In the near future, all rooms may have new furniture.

10/10 Excellent

Estevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Aug 27, 2023
Thank you for doing a review for the hotel. We appreciate customer feedback.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Breakfast , clean room and friendly staff. Would stay again.
Stayed 2 nights in Aug 2023
Response from Tabatha, AGM on Aug 27, 2023
Thank you for doing a review for the hotel. We always appreciate customer feedback.

4/10 Poor

clint

Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Sep 15, 2023
Thank you for doing a review for the hotel. We appreciate your feedback.

8/10 Good

James

Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Sep 15, 2023
Thank you for doing a review for the hotel. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day Trip
Enjoyed my overnight stay. Great location for my planned activities that day. Comfortable room and clean. Attractive room design. Diffently will be planning future days trips in the area and look forward to returning.
Stayed 1 night in Aug 2023
Response from Tabatha, AGM on Aug 24, 2023
Thank you for your review. We are happy to hear that you enjoyed your stay.